I have to say that I wold have given this place a 2 star rating before, but now I have to change that. About two weeks ago my girlfriend & I went through the drive through of Arby's to get 2 roast beef sandwiches & a large fries.. The PA system must have been screwy that day or the person inside had his volume turned way down (for whatever reason they do that!). So there we are yelling at the guy, almost screaming at the top of our lungs, the both of us. I am instantly annoyed by this because I cared not to scream since I had been sick from my throat that day. This only made it worse. Then we get to the window, pay and drive a few feet only to find that we were missing a whole roast beef sandwich. I backed up, and tried to get the employees attention, but the place looked deserted. We drive around, get off, and walk into the restaurant. Turns out we weren't even charged for the second one. I also notice that the fries were stone cold. The person who helped us at the drive through take the fries, dumps them, and gets more out of the exact same bin of cold fries from before. My girlfriend by this time is irate. She asks for a fresh batch of fries so that they won't be the same temperature as the previous ones. We get new ones & we leave. We don't go there for 2 weeks. This time we walk in and pay for our stuff and eat there for a change. The service was way better, food temperature, 100 times better, and there is noting missing from our order. The guy who helped us the previous time even remembered us and apologized for the last time we were there. He offered to give us a shake or something else from the dessert menu, but we were so satisfied we said that wouldn't be necessary and we were fine. This Arby's is A-Okay in my book. We forgot to suggest that they replace the PA system or adjust the volume for their end. Next time. As usual the Roast Beef Sandwiches were top notch.
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