The drive through is fast and accurate and the food is always hot. For a fast food place in very impressed and will definitely come back for their hamburgers and fresh lemonade. The lemonade is so delicious I'm addicted! The staff is also very polite :)
(5)
John Y.
Today was the first time I've been up this early for breakfast! The food was good and the drive-thru service was fast and friendly . . . too bad they won't be serving breakfast after Oct. 20, 2013 at this location.
(5)
Tina S.
I come here for the wild berry tea and chicken salad. Other than that, I can not comment on the other food on there menu. They always seem polite and helpful when I am there.
(4)
Tommi D.
Open pretty late which is awesome and they have the best hamburgers ever i love them
(5)
Edward D.
Only been here a couple of times. What do you expect from a fast food restaurant? Service is good, food is good. I like the different selection from Wendy's.
(3)
Ron S.
orders are usually right, food is good, better than the other surprise options like mcdonalds and jack in the box.
(2)
Eyezola G.
Uggghhhh! Not only was te service cruddy but the food was crappy. Which makes me so sad cause Wendy's used to be great.....I need to just let go of the past yummy Wendy's days and move on. :-/
(2)
Matt B.
The night we came there was one new cashier and about a dozen people wait. I waited about 15 minutes just to order.
(3)
Christopher F.
I've always loved Wendy's food. It's been awhile since my last visit due to where I lived the last several years. This location is clean but the staff seems new & inexperienced. I appreciate they have Pibb in their soda fountain. At 99 cents, it was definitely better than the $2.50 Wild Berry Lemonade made from their regular lemonade but the berry syrup was not mixed together. The mixed berry Frosty Shake was awesome. Overall, great menu/food choices you've always expected from Dave.
(4)
Scott S.
5 stars for 4 star service ? Why because all fast food places have their issues. This location is no different. The advantage? Management makes the difference. I eat here too much and when I have had issues not only have they made it good but they've implemented some course of action to do something to make headway for the next time.
(5)
Maggie F.
Great drive through service! Fast, friendly, my order is always right & I never have to sit there and say "hello?,,,, hello?,,, is this thing working?", lol :) Extra kudos for good customer service. My go to meal: Spicy chicken without mayo, side Caesar salad & fresh lemonade. Hits the spot!
(4)
Mr C.
Go fast Service
(3)
Desiree M.
For fast food, Wendy's always hits the mark. This location is generally clean and the staff are always friendly. Especially Sarah and Carlos. They are always welcoming and kind, going out of their way to do what's right for the customer. Thanks for another positive experience and for making us happy!
(5)
Antoinette W.
I ordered a Jr. Bacon Cheeseburger and within an hour of consuming the sandwich, I was violently vomiting! I called the Corporate HQ to let them know and when a rep called me back, he asked me "what do you want from us"! My reply was "food that is safe to eat!" Not so coincidently, 3 other individuals I know who live in other states, also had the same issue from the same sandwich in the same week! All of us had large blood vessels in our eyes burst (I have pictures to prove this) and it didn't clear up for 3 weeks! We all were unable to eat solid food for almost a week after the incidents! I NEVER heard back on the results of the investigation Wendy's was supposedly going to make into the problem! Therefor, my family and friends will NEVER eat at Wendy's again!
(1)
Nick I.
She was short and very rude thru the drive thru. Want even busy. I wanted to throw my frosty at her face.
(1)
Adriana B.
Every single time I've been here, the cashier is new or has no idea what they are doing. It's sad that I even notice this. Maybe every second time ive been here, they mess up my order. I dont even order a lot.
(2)
Barbara D.
Visited this location on Oct 17. Will NEVER visit again and after you hear my story, you might not either. I picked up four meals from the drive-thru. I had ordered a salad for myself, two kids meals, and a bacon burger meal. I brought it to the table and immediately upon opening the salad, a USED band-aid fell out. YES, a USED BAND-AID (tan). I have photos to prove it. Everyone else lost their appetites and I packed it all up. I called, spoke with the manager, and was told " but we only have blue band-aids." Ok, so what she's telling me is that no one can get a band-aid from home??? Really?? Next step: take it all back. Manager asks if I want a refund for the salad. Ummm, no. I want a refund for all four meals. She proceeds to tell me again that they only use blue band-aids. (Got it all on video) Get my refund but I'm annoyed at this point and call customer service, left brief message. Get a call back and am told that they spoke with manager (before you hear my side of the story?) and then HE proceeds to tell me they only use Blue band-aids. Give me a break!! Offers to send me a couple cards for free value meal (never received). I have not been back since which is unfortunate because I really enjoy their chili. If you like EXTRAS in your salad ;-) ;-) then have at it but otherwise, find someplace else to dine.
(1)
Julianne N.
Forgot my cheese for my sandwiches, but didnt forget to charge me! Then when I decided to stand up for all those out there who have been shorted their order, they were closed! You win this round, Wendys. 2 stars for my 2 missing cheeses.
(2)
Jim A.
Pretty disgusted last time in. Flies were everywhere, no exaggeration that about everyone in the place including employees were swatting flies away from them. God only knows if any ended up in the food. I even said "got a bit of a fly problem, huh??" To which I got a shrug and a laugh. I won't be back for some time if at all. Travel the extra couple miles somewhere else if you really need fast food.
(1)
Elianna J.
We've been to the Surprise location more than a few times now. Burgers and fries are good, no complaints there, but their Frosty...it's NOT! When we eat their Frosty, the consistency is like a foamy milkshake; no use for a spoon. We've eaten a Frosty at the Goodyear and Phoenix location and their Frosty IS LIKE A FROSTY -- very thick-like soft serve ice cream. I've called and complained once and the manager was nice enough to offer me a complimentary meal on my next visit for the inconvenience. Every time I visit I always hope their Frosty is up to par and every time I set myself up for disappointment :(. Please Surprise Wendy's, get in contact with the other local Wendy's to see what makes their Frosty different from yours.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Quiet Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : No Drive-Thru : Yes Caters : Yes
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Sierra S.
The drive through is fast and accurate and the food is always hot. For a fast food place in very impressed and will definitely come back for their hamburgers and fresh lemonade. The lemonade is so delicious I'm addicted! The staff is also very polite :)
(5)John Y.
Today was the first time I've been up this early for breakfast! The food was good and the drive-thru service was fast and friendly . . . too bad they won't be serving breakfast after Oct. 20, 2013 at this location.
(5)Tina S.
I come here for the wild berry tea and chicken salad. Other than that, I can not comment on the other food on there menu. They always seem polite and helpful when I am there.
(4)Tommi D.
Open pretty late which is awesome and they have the best hamburgers ever i love them
(5)Edward D.
Only been here a couple of times. What do you expect from a fast food restaurant? Service is good, food is good. I like the different selection from Wendy's.
(3)Ron S.
orders are usually right, food is good, better than the other surprise options like mcdonalds and jack in the box.
(2)Eyezola G.
Uggghhhh! Not only was te service cruddy but the food was crappy. Which makes me so sad cause Wendy's used to be great.....I need to just let go of the past yummy Wendy's days and move on. :-/
(2)Matt B.
The night we came there was one new cashier and about a dozen people wait. I waited about 15 minutes just to order.
(3)Christopher F.
I've always loved Wendy's food. It's been awhile since my last visit due to where I lived the last several years. This location is clean but the staff seems new & inexperienced. I appreciate they have Pibb in their soda fountain. At 99 cents, it was definitely better than the $2.50 Wild Berry Lemonade made from their regular lemonade but the berry syrup was not mixed together. The mixed berry Frosty Shake was awesome. Overall, great menu/food choices you've always expected from Dave.
(4)Scott S.
5 stars for 4 star service ? Why because all fast food places have their issues. This location is no different. The advantage? Management makes the difference. I eat here too much and when I have had issues not only have they made it good but they've implemented some course of action to do something to make headway for the next time.
(5)Maggie F.
Great drive through service! Fast, friendly, my order is always right & I never have to sit there and say "hello?,,,, hello?,,, is this thing working?", lol :) Extra kudos for good customer service. My go to meal: Spicy chicken without mayo, side Caesar salad & fresh lemonade. Hits the spot!
(4)Mr C.
Go fast Service
(3)Desiree M.
For fast food, Wendy's always hits the mark. This location is generally clean and the staff are always friendly. Especially Sarah and Carlos. They are always welcoming and kind, going out of their way to do what's right for the customer. Thanks for another positive experience and for making us happy!
(5)Antoinette W.
I ordered a Jr. Bacon Cheeseburger and within an hour of consuming the sandwich, I was violently vomiting! I called the Corporate HQ to let them know and when a rep called me back, he asked me "what do you want from us"! My reply was "food that is safe to eat!" Not so coincidently, 3 other individuals I know who live in other states, also had the same issue from the same sandwich in the same week! All of us had large blood vessels in our eyes burst (I have pictures to prove this) and it didn't clear up for 3 weeks! We all were unable to eat solid food for almost a week after the incidents! I NEVER heard back on the results of the investigation Wendy's was supposedly going to make into the problem! Therefor, my family and friends will NEVER eat at Wendy's again!
(1)Nick I.
She was short and very rude thru the drive thru. Want even busy. I wanted to throw my frosty at her face.
(1)Adriana B.
Every single time I've been here, the cashier is new or has no idea what they are doing. It's sad that I even notice this. Maybe every second time ive been here, they mess up my order. I dont even order a lot.
(2)Barbara D.
Visited this location on Oct 17. Will NEVER visit again and after you hear my story, you might not either. I picked up four meals from the drive-thru. I had ordered a salad for myself, two kids meals, and a bacon burger meal. I brought it to the table and immediately upon opening the salad, a USED band-aid fell out. YES, a USED BAND-AID (tan). I have photos to prove it. Everyone else lost their appetites and I packed it all up. I called, spoke with the manager, and was told " but we only have blue band-aids." Ok, so what she's telling me is that no one can get a band-aid from home??? Really?? Next step: take it all back. Manager asks if I want a refund for the salad. Ummm, no. I want a refund for all four meals. She proceeds to tell me again that they only use blue band-aids. (Got it all on video) Get my refund but I'm annoyed at this point and call customer service, left brief message. Get a call back and am told that they spoke with manager (before you hear my side of the story?) and then HE proceeds to tell me they only use Blue band-aids. Give me a break!! Offers to send me a couple cards for free value meal (never received). I have not been back since which is unfortunate because I really enjoy their chili. If you like EXTRAS in your salad ;-) ;-) then have at it but otherwise, find someplace else to dine.
(1)Julianne N.
Forgot my cheese for my sandwiches, but didnt forget to charge me! Then when I decided to stand up for all those out there who have been shorted their order, they were closed! You win this round, Wendys. 2 stars for my 2 missing cheeses.
(2)Jim A.
Pretty disgusted last time in. Flies were everywhere, no exaggeration that about everyone in the place including employees were swatting flies away from them. God only knows if any ended up in the food. I even said "got a bit of a fly problem, huh??" To which I got a shrug and a laugh. I won't be back for some time if at all. Travel the extra couple miles somewhere else if you really need fast food.
(1)Elianna J.
We've been to the Surprise location more than a few times now. Burgers and fries are good, no complaints there, but their Frosty...it's NOT! When we eat their Frosty, the consistency is like a foamy milkshake; no use for a spoon. We've eaten a Frosty at the Goodyear and Phoenix location and their Frosty IS LIKE A FROSTY -- very thick-like soft serve ice cream. I've called and complained once and the manager was nice enough to offer me a complimentary meal on my next visit for the inconvenience. Every time I visit I always hope their Frosty is up to par and every time I set myself up for disappointment :(. Please Surprise Wendy's, get in contact with the other local Wendy's to see what makes their Frosty different from yours.
(3)