I have frequently been to this location because it is close to my home. I normally spend any where from $15-25 a trip because of my family size. I had a horrible customer service experience with Ebony (Manager) and June (cashier). I reported to Lisa the area manager via email and she apologized and said that she would leave a gift card for me. The receipt number I complained about was provided to her so she could confirm the people that handled my meal. The total on the receipt was $21+. She left a $10 gift card. Needless to say, I will not be spending my hard earned money there anymore. OAN: Brandon (another manager) is awesome and was the only reason why I went to that location in the first place. Beware: Even the area manager doesn't know how to resolve customer complaints.
(1)
Jeff L.
Get my order correct most times and my food is always hot.
(3)
C R.
I went through the drive-thru about 6pm on 3/31/2012 to get a Spicy Chicken Combo. I paid for the meal and drove off. When I got to my destination about 2 miles away and opened the bag, I found cold fries and a cold sandwich. I am not talking about cold as in "not hot Enough", I mean they were cold as in "Left over from lunch" The fries were cold and rubbery. I threw them away. Next I unwrapped my Spicy Chicken-my personal favorite fast food sandwich of all time. The chicken was not hot and juicy as I expected. It was not warm and juicy. Thats right, it was cold and rubbery. When I took the bun off to examine the sandwich, the chicken was weirdly flat and the coating hung away from the chicken. I will continue to have my Spicy Chicken fix, but NOT at this store. When I called to complain, the phone just rang and rang. Whoever is running the Saturday evening shift, needs a stern talking to about quality and customer service. One Star is definitely a generous review for the Wendy's at 20242 N. 27TH AVENUE in Phoenix.
(1)
Albert H.
Ran out of biscuits before the end of breakfast hours, and that's not cool. Staff was reasonably polite about it though. Quite a bit of riff-raff as far as customers go, but maybe that's just the area. Ton of pepper in the eggs. What the heck?
(2)
David L.
Not too bad. Nice service. Food was as ordered. This was at night, drive thru.
(4)
Crystal T.
Just another fast food franchise. If you have eaten at any other Wendy's before then you know what all Wendy's taste like. It all comes down to cleanliness and customer service. This is one of the few locations thy has been lucky to have not been remodeled, still the same layout of when I was a kid. Employees at this location are nice and friendly. I have seen the same cashier lady for the last 3 years! That says a lot about a location specially since fast food had a high turnover. Overall the quality of Wendy's has declined for my taste. Prices have increased and portion size has decreased. Buns aren't even warmed anymore like back in the day. If you are missing the taste of a Wendy's burger then this is the place to be, location Is clean and employees are friendly, we were the only ones in the place this evening so it was nice and quiet.
(4)
Lee A.
This location is tucked away but on my drive home so i have stopped there several times. Everytime that wasnt around lunch time, the food was not fresh - old fries and warmed burgers. I recommend the location at 23rd ave and deer valley, close but much more consistent quality.
(2)
John S.
Went to the location across the street from the hospital at about midnight as my wife was resting in CCU from surgery. The food was terrible. My hamburger was thrown together, French fries were greasy and stale. I work hard for my money and I'm tired of places assuming we'll take anything less than below average service. Their is no pride of ownership at this location and I would never eat here again, or it will be a long time before I try another's Wendy's.
(1)
Tom B.
Nice clean place; can get busy at lunch; today I noticed some serious attitudes amounst the crew here. They seem very apathetic; this may point to a management issue with this location.
(3)
Christopher B.
What an odd and disappointing experience! I simply asked the cashier to confirm the contents of the Monterey Ranch Crispy Chicken Sandwich (I wanted to make sure that it didn't have any bacon) and I got a snippy, sarcastic, and just plain rude tone from the cashier. The food came out within a couple minutes, which probably accounts for the french fries being cold and stiff and the sandwiches having unmelted cheese. I can't remember when I've ever had such a bad experience at a Wendy's, but by the look of some other reviews as well, it looks like it's best to treat this branch as a poor exception to the norm.
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Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : Free Has TV : No Waiter Service : No Drive-Thru : Yes Caters : No
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Sheena H.
I have frequently been to this location because it is close to my home. I normally spend any where from $15-25 a trip because of my family size. I had a horrible customer service experience with Ebony (Manager) and June (cashier). I reported to Lisa the area manager via email and she apologized and said that she would leave a gift card for me. The receipt number I complained about was provided to her so she could confirm the people that handled my meal. The total on the receipt was $21+. She left a $10 gift card. Needless to say, I will not be spending my hard earned money there anymore. OAN: Brandon (another manager) is awesome and was the only reason why I went to that location in the first place. Beware: Even the area manager doesn't know how to resolve customer complaints.
(1)Jeff L.
Get my order correct most times and my food is always hot.
(3)C R.
I went through the drive-thru about 6pm on 3/31/2012 to get a Spicy Chicken Combo. I paid for the meal and drove off. When I got to my destination about 2 miles away and opened the bag, I found cold fries and a cold sandwich. I am not talking about cold as in "not hot Enough", I mean they were cold as in "Left over from lunch" The fries were cold and rubbery. I threw them away. Next I unwrapped my Spicy Chicken-my personal favorite fast food sandwich of all time. The chicken was not hot and juicy as I expected. It was not warm and juicy. Thats right, it was cold and rubbery. When I took the bun off to examine the sandwich, the chicken was weirdly flat and the coating hung away from the chicken. I will continue to have my Spicy Chicken fix, but NOT at this store. When I called to complain, the phone just rang and rang. Whoever is running the Saturday evening shift, needs a stern talking to about quality and customer service. One Star is definitely a generous review for the Wendy's at 20242 N. 27TH AVENUE in Phoenix.
(1)Albert H.
Ran out of biscuits before the end of breakfast hours, and that's not cool. Staff was reasonably polite about it though. Quite a bit of riff-raff as far as customers go, but maybe that's just the area. Ton of pepper in the eggs. What the heck?
(2)David L.
Not too bad. Nice service. Food was as ordered. This was at night, drive thru.
(4)Crystal T.
Just another fast food franchise. If you have eaten at any other Wendy's before then you know what all Wendy's taste like. It all comes down to cleanliness and customer service. This is one of the few locations thy has been lucky to have not been remodeled, still the same layout of when I was a kid. Employees at this location are nice and friendly. I have seen the same cashier lady for the last 3 years! That says a lot about a location specially since fast food had a high turnover. Overall the quality of Wendy's has declined for my taste. Prices have increased and portion size has decreased. Buns aren't even warmed anymore like back in the day. If you are missing the taste of a Wendy's burger then this is the place to be, location Is clean and employees are friendly, we were the only ones in the place this evening so it was nice and quiet.
(4)Lee A.
This location is tucked away but on my drive home so i have stopped there several times. Everytime that wasnt around lunch time, the food was not fresh - old fries and warmed burgers. I recommend the location at 23rd ave and deer valley, close but much more consistent quality.
(2)John S.
Went to the location across the street from the hospital at about midnight as my wife was resting in CCU from surgery. The food was terrible. My hamburger was thrown together, French fries were greasy and stale. I work hard for my money and I'm tired of places assuming we'll take anything less than below average service. Their is no pride of ownership at this location and I would never eat here again, or it will be a long time before I try another's Wendy's.
(1)Tom B.
Nice clean place; can get busy at lunch; today I noticed some serious attitudes amounst the crew here. They seem very apathetic; this may point to a management issue with this location.
(3)Christopher B.
What an odd and disappointing experience! I simply asked the cashier to confirm the contents of the Monterey Ranch Crispy Chicken Sandwich (I wanted to make sure that it didn't have any bacon) and I got a snippy, sarcastic, and just plain rude tone from the cashier. The food came out within a couple minutes, which probably accounts for the french fries being cold and stiff and the sandwiches having unmelted cheese. I can't remember when I've ever had such a bad experience at a Wendy's, but by the look of some other reviews as well, it looks like it's best to treat this branch as a poor exception to the norm.
(1)