We're big Smashburger fans. We usually hit the one in Avondale off 99th Ave. Yesterday, though, we needed to visit Metro Center, and I was happy to find a Smashburger close by. Time was a concern for us, so we were happy when we walked in and found no line. We were REALLY happy when our food was out to our table in two minutes--we hadn't even mentioned our need for speed! The food was excellent. I love my custom grilled chicken sandwich, and my husband had a Smashburger. We shared veggie frites--one of my favorite sides anywhere, and healthy, too--and my husband also had a chocolate shake. The server timed that to come out just as my husband finished his burger, so it made for a good dessert. It's great to find that Smashburger is consistently good across its Phoenix locations!
(5)
Michael H.
RECOMMENDED: Smashburger rocks! The food is made fresh and to order. The staff is super friendly. It's no surprise that this chain is expanding fast. My personal favorite is the Truffle Mushroom Swiss Big Smash! The organic arugula adds the perfect flavor. If I've been extra good, I'm happy to reward myself with either their smash fries or a butterfinger hand spun milkshake.
(5)
Vanessa850 S.
Just ate the avocado burger- hit the spot. Bacon on it was so tasty. And they were so friendly here. Well kept / clean. Shakes are bomb I got the peanut butter and jelly ( not on the menu) so good.
(5)
Karen G.
Burgers were excellent! I built a burger with lettuce, spinach, tomatoes, avocado, and cheddar cheese on a whole wheat bun. After finishing our burgers and fries, we decided to go back for malted shakes, which were very tasty. The only problem was the music - only short pieces of music played, sometimes only a few seconds, sometime longer, but not once did a song play through completely. It was like being stuck in a car with someone changing the stations every thirty seconds - really annoying!
(3)
Jamie L.
Great healthy yummy burgers! Never knew burgers could be healthy but smashburger changed my mind! I love how the buns are multigrain and the ingredients are so fresh and delicious!
(5)
Gina M.
It took fifteen additional minutes, after the rest of the food had already come, to get my son's fries. They were part of the kid's meal, which we clearly ordered, but they didn't come out with the rest of the food, and then the guy who TOOK OUR ORDER seemed genuinely confused when I asked where the fries were. Also, if I'm paying a extra dollar for bacon on my burger & they say I'll get three slices of bacon, why would they chop one slice of bacon into three little pieces and tell me they've given me three slices? It's misleading; I wouldn't have paid one dollar for so little of an extra item. They suggested next time I order EXTRA bacon! For another EXTRA dollar! How about no. And how about I don't come back.
(2)
Shadi M.
While Smashburger's customer service has always been outstanding, the quality of the food at this particular location is wildly inconsistent. On at least two occasions, my wife's Avocado Bacon Club has come out cold. Once we arrived home only to realize it didn't have bacon. The fries are a constant issue. They are always warm at best or cold at worst -- never hot. I don't understand how food that is purported to be "smashed fresh" can come out cold when the In N Out Burger right down the street always gives me fries that burn my fingers out of the bag. Today was the last straw. Once again, not only were my fries were cold, but my daughter's kids meal cheeseburger wasn't even hot. I don't get it. Why should I pay double what In N Out charges? The answer is that I shouldn't. And i won't.
(2)
Christopher R.
The food was great as most smash burgers, but the customer service at this specific location was fantastic.
(5)
LaToya C.
Myself and my co-workers placed two online orders for pick-up today. We get back to work after picking the order up and half the order is missing. We go back to let them know and the Manager has an attitude about it. The Male Manager (didn't get his name) shouted at me and my Manager and said it was no ones fault about the mishap. Don't do online orders if you cant make sure that its accurate. The Manager was not apologetic at all. Didn't offer any coupons, a credit or anything. Keep in mind that we had to make two trips to get a correct order. I feel like the customer service is lacking. They in no way insured that I would e a continuous customer and they have lost our business.
(1)
perris f.
2 parts to this review. Food - delicious. Love love love the truffle burger. Everything is top notch. And service is excellent. Location - (why the 2 stars) - west Peoria Ave location sucks. air conditioning is too freaking COLD. Has been since this place first opened. And I'm not talking oh a little chilly. It's way beyond that. First visit we froze. If it was a typical summer evening, no problem. On our second visit we mentioned it to the girls taking orders and they stood there, no reply, blank looks on their faces. The girl who brought our burgers said corporate sets the temperature. On third visit, a girl told us 3 repair companies couldn't find the problem. And she said the bathrooms wer hot. SO, last week I called before driving over and was told the cooling system was better but not fixed. SO, we went to the west thunderbird location. Much more comfortable. Note to management, please please fix the problem. Cause we love your burgers!!
(2)
Sheena M.
Ordered 2 big burgers only to get home and see they were half cooked. Nothing against Smashburger as a whole because their burgers are awesome just be sure and check your food prior to leaving or you'll get home and be disappointed like I was.
(2)
Kitship L.
This is a brand new facility and very clean! The service is good enough, and the food arrives quickly. The food is also pretty fresh. I just cannot fathom how they can charge $5.99 for a salad, and charge an additional $2 to add chicken to it. The amount of chicken you get does not amount to $2 worth. If Smashburger had prices more on par with their competitors, I would probably eat there more often.
(3)
Maurice S.
I visited SmashBurger the first time yesterday. Their burgers are pretty good. They are cooked fresh. No frozen patties there. My new burger spot. When I want a good burger.
(4)
Alan G.
Delicious. Got the avacado bacon club big burger with their olive oil garlic rosemary fries. Those were prolly over kill. Wouldnt get em unless sharing with someone. Great staff, says hello to everyone who comes in the door. Very professional and courteous. Fresh burger taste you cant get most places, all taste like frozen patties. Fresh veggies and great multigrain bun. Little costly at 12, large soda is overkill as well, huge cup. Id go if its in the budget, and you have a partner in crime.
(5)
Jayson G.
The service provided by Victor (cashier/server) was absolutely GREAT! You can tell that he was well trained and have good customer service by the way he greets customers. SmashBurger should definitely give him a raise for everything he does. I will always go back to this location because of him.
(5)
Marshall L.
The week of grand opening I finally came here to eat during lunch. Finally we have a Smashburger near my work! Food here is great! But today, instead of fries, I got the fried pickles...not a huge fan. If you like pickles, you might like it!
(4)
X Z.
I have been craving a burger all week and finally ended up here. As my first time here I was very impressed with the customer service, greeted as you walk in, line at thd register moved very fast with one girl there, and food came out promptly. Also checked in to see how everything was. All those things go a long way in my book. The burger was just what I wanted, I got the classic but will be back to try the signature burgers next.a little messy but the taste was all there with the right toppings. I prefer thicker frys, vs their straw frys, but lets be honest who comes here just for fries?
(4)
Ivy H.
Five stars always given when we have no complaints! For our first visit we each had different burgers which were as they claim, tasty & juicy! The sweet potato fries were good and crispy as were the shoestring onions, and we both had their gourmet HD shakes which were delicious. Food presentation is nice and simple. The staff was friendly and the service fast and accurate. The place is new and modern. It's a little pricey ($28 for 2 people) but worth the cost for better quality overall. We hope this Metrocenter location survives a long time.
(5)
Rat S.
One word review: Overhyped. The long version: The place was clean, and the service was fast and friendly, but the food is overpriced mediocritize. Trying to eat a little healthier, I opted for the chicken. The sandwich was ok. Good size, with plenty of topping options, but nothing much above average. The fries were shoestrings. Great if you are courting the under 10 crowd, but odd for a premium burger place. All in all you can get the same, or better quality food at In n Out Burger down the street, for half the price. A chicken/vegeburger option isn't enough to bring me back.
(2)
Celyna B.
Overall the food was good except my burger was very undercooked. So if you decide to stop in for a burger there make sure you tell them to cook it well done or just to the point where the meat is not mushy like mine was.
(3)
Michael M.
I have to give them five stars for two reasons - first is the food - the food is great, and their black bean burgers are awesome. The second reason is the staff itself - I was in one day and done an online order but found out later that I screwed up but they not only believed me but gave me my order and more free of charge because they felt they had done something wrong. Few places treat the customers with integrity anymore and for that they get 5 stars and my continued business.
(5)
Katie G.
Poor service and very long wait. I waited 20 min for a grilled cheese and still don't have it ! I got a refund and left. There were only 3 people working on a Saturday during dinner rush! The service has been slow and poor the many times I have been to this location.
(1)
Ronda M.
Gave Smashbuger a try for the first time and was not disappointed. My husband and I were greeted as soon as we walked in and offered help with the menu if needed. We both ordered the regular smash burger and smash fries. The burgers were very flavorful and juicy. The egg buns soft and fresh. We will be going back for more!
(5)
Nikolas C.
Smashburger was an amazing experience, I've been to many before but this location was just stunning i went during the grand opening week and was immediately happily greeted by Shenee! She was very helpful and a warmhearted waitress. During my meal Kevin kept me in mind and always asked if i needed a refill or to take away any left over trash on the table and was very kind making the experience better! I will be coming back to this location soon!
(5)
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Address :3121 W Peoria Ave,Suite 108
Phoenix, AZ, 85029
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Quiet Outdoor Seating : Yes Has TV : No Waiter Service : Yes Drive-Thru : No Caters : Yes
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Beth C.
We're big Smashburger fans. We usually hit the one in Avondale off 99th Ave. Yesterday, though, we needed to visit Metro Center, and I was happy to find a Smashburger close by. Time was a concern for us, so we were happy when we walked in and found no line. We were REALLY happy when our food was out to our table in two minutes--we hadn't even mentioned our need for speed! The food was excellent. I love my custom grilled chicken sandwich, and my husband had a Smashburger. We shared veggie frites--one of my favorite sides anywhere, and healthy, too--and my husband also had a chocolate shake. The server timed that to come out just as my husband finished his burger, so it made for a good dessert. It's great to find that Smashburger is consistently good across its Phoenix locations!
(5)Michael H.
RECOMMENDED: Smashburger rocks! The food is made fresh and to order. The staff is super friendly. It's no surprise that this chain is expanding fast. My personal favorite is the Truffle Mushroom Swiss Big Smash! The organic arugula adds the perfect flavor. If I've been extra good, I'm happy to reward myself with either their smash fries or a butterfinger hand spun milkshake.
(5)Vanessa850 S.
Just ate the avocado burger- hit the spot. Bacon on it was so tasty. And they were so friendly here. Well kept / clean. Shakes are bomb I got the peanut butter and jelly ( not on the menu) so good.
(5)Karen G.
Burgers were excellent! I built a burger with lettuce, spinach, tomatoes, avocado, and cheddar cheese on a whole wheat bun. After finishing our burgers and fries, we decided to go back for malted shakes, which were very tasty. The only problem was the music - only short pieces of music played, sometimes only a few seconds, sometime longer, but not once did a song play through completely. It was like being stuck in a car with someone changing the stations every thirty seconds - really annoying!
(3)Jamie L.
Great healthy yummy burgers! Never knew burgers could be healthy but smashburger changed my mind! I love how the buns are multigrain and the ingredients are so fresh and delicious!
(5)Gina M.
It took fifteen additional minutes, after the rest of the food had already come, to get my son's fries. They were part of the kid's meal, which we clearly ordered, but they didn't come out with the rest of the food, and then the guy who TOOK OUR ORDER seemed genuinely confused when I asked where the fries were. Also, if I'm paying a extra dollar for bacon on my burger & they say I'll get three slices of bacon, why would they chop one slice of bacon into three little pieces and tell me they've given me three slices? It's misleading; I wouldn't have paid one dollar for so little of an extra item. They suggested next time I order EXTRA bacon! For another EXTRA dollar! How about no. And how about I don't come back.
(2)Shadi M.
While Smashburger's customer service has always been outstanding, the quality of the food at this particular location is wildly inconsistent. On at least two occasions, my wife's Avocado Bacon Club has come out cold. Once we arrived home only to realize it didn't have bacon. The fries are a constant issue. They are always warm at best or cold at worst -- never hot. I don't understand how food that is purported to be "smashed fresh" can come out cold when the In N Out Burger right down the street always gives me fries that burn my fingers out of the bag. Today was the last straw. Once again, not only were my fries were cold, but my daughter's kids meal cheeseburger wasn't even hot. I don't get it. Why should I pay double what In N Out charges? The answer is that I shouldn't. And i won't.
(2)Christopher R.
The food was great as most smash burgers, but the customer service at this specific location was fantastic.
(5)LaToya C.
Myself and my co-workers placed two online orders for pick-up today. We get back to work after picking the order up and half the order is missing. We go back to let them know and the Manager has an attitude about it. The Male Manager (didn't get his name) shouted at me and my Manager and said it was no ones fault about the mishap. Don't do online orders if you cant make sure that its accurate. The Manager was not apologetic at all. Didn't offer any coupons, a credit or anything. Keep in mind that we had to make two trips to get a correct order. I feel like the customer service is lacking. They in no way insured that I would e a continuous customer and they have lost our business.
(1)perris f.
2 parts to this review. Food - delicious. Love love love the truffle burger. Everything is top notch. And service is excellent. Location - (why the 2 stars) - west Peoria Ave location sucks. air conditioning is too freaking COLD. Has been since this place first opened. And I'm not talking oh a little chilly. It's way beyond that. First visit we froze. If it was a typical summer evening, no problem. On our second visit we mentioned it to the girls taking orders and they stood there, no reply, blank looks on their faces. The girl who brought our burgers said corporate sets the temperature. On third visit, a girl told us 3 repair companies couldn't find the problem. And she said the bathrooms wer hot. SO, last week I called before driving over and was told the cooling system was better but not fixed. SO, we went to the west thunderbird location. Much more comfortable. Note to management, please please fix the problem. Cause we love your burgers!!
(2)Sheena M.
Ordered 2 big burgers only to get home and see they were half cooked. Nothing against Smashburger as a whole because their burgers are awesome just be sure and check your food prior to leaving or you'll get home and be disappointed like I was.
(2)Kitship L.
This is a brand new facility and very clean! The service is good enough, and the food arrives quickly. The food is also pretty fresh. I just cannot fathom how they can charge $5.99 for a salad, and charge an additional $2 to add chicken to it. The amount of chicken you get does not amount to $2 worth. If Smashburger had prices more on par with their competitors, I would probably eat there more often.
(3)Maurice S.
I visited SmashBurger the first time yesterday. Their burgers are pretty good. They are cooked fresh. No frozen patties there. My new burger spot. When I want a good burger.
(4)Alan G.
Delicious. Got the avacado bacon club big burger with their olive oil garlic rosemary fries. Those were prolly over kill. Wouldnt get em unless sharing with someone. Great staff, says hello to everyone who comes in the door. Very professional and courteous. Fresh burger taste you cant get most places, all taste like frozen patties. Fresh veggies and great multigrain bun. Little costly at 12, large soda is overkill as well, huge cup. Id go if its in the budget, and you have a partner in crime.
(5)Jayson G.
The service provided by Victor (cashier/server) was absolutely GREAT! You can tell that he was well trained and have good customer service by the way he greets customers. SmashBurger should definitely give him a raise for everything he does. I will always go back to this location because of him.
(5)Marshall L.
The week of grand opening I finally came here to eat during lunch. Finally we have a Smashburger near my work! Food here is great! But today, instead of fries, I got the fried pickles...not a huge fan. If you like pickles, you might like it!
(4)X Z.
I have been craving a burger all week and finally ended up here. As my first time here I was very impressed with the customer service, greeted as you walk in, line at thd register moved very fast with one girl there, and food came out promptly. Also checked in to see how everything was. All those things go a long way in my book. The burger was just what I wanted, I got the classic but will be back to try the signature burgers next.a little messy but the taste was all there with the right toppings. I prefer thicker frys, vs their straw frys, but lets be honest who comes here just for fries?
(4)Ivy H.
Five stars always given when we have no complaints! For our first visit we each had different burgers which were as they claim, tasty & juicy! The sweet potato fries were good and crispy as were the shoestring onions, and we both had their gourmet HD shakes which were delicious. Food presentation is nice and simple. The staff was friendly and the service fast and accurate. The place is new and modern. It's a little pricey ($28 for 2 people) but worth the cost for better quality overall. We hope this Metrocenter location survives a long time.
(5)Rat S.
One word review: Overhyped. The long version: The place was clean, and the service was fast and friendly, but the food is overpriced mediocritize. Trying to eat a little healthier, I opted for the chicken. The sandwich was ok. Good size, with plenty of topping options, but nothing much above average. The fries were shoestrings. Great if you are courting the under 10 crowd, but odd for a premium burger place. All in all you can get the same, or better quality food at In n Out Burger down the street, for half the price. A chicken/vegeburger option isn't enough to bring me back.
(2)Celyna B.
Overall the food was good except my burger was very undercooked. So if you decide to stop in for a burger there make sure you tell them to cook it well done or just to the point where the meat is not mushy like mine was.
(3)Michael M.
I have to give them five stars for two reasons - first is the food - the food is great, and their black bean burgers are awesome. The second reason is the staff itself - I was in one day and done an online order but found out later that I screwed up but they not only believed me but gave me my order and more free of charge because they felt they had done something wrong. Few places treat the customers with integrity anymore and for that they get 5 stars and my continued business.
(5)Katie G.
Poor service and very long wait. I waited 20 min for a grilled cheese and still don't have it ! I got a refund and left. There were only 3 people working on a Saturday during dinner rush! The service has been slow and poor the many times I have been to this location.
(1)Ronda M.
Gave Smashbuger a try for the first time and was not disappointed. My husband and I were greeted as soon as we walked in and offered help with the menu if needed. We both ordered the regular smash burger and smash fries. The burgers were very flavorful and juicy. The egg buns soft and fresh. We will be going back for more!
(5)Nikolas C.
Smashburger was an amazing experience, I've been to many before but this location was just stunning i went during the grand opening week and was immediately happily greeted by Shenee! She was very helpful and a warmhearted waitress. During my meal Kevin kept me in mind and always asked if i needed a refill or to take away any left over trash on the table and was very kind making the experience better! I will be coming back to this location soon!
(5)