Messed my order up and now Bonnie which took care of me replaced it ( for Bonnie) with no questions, I just checked my order and still no extra olives and cheddar, well it is what it is. CHECK YOUR ORDER! That is all I'm saying
(3)
Stephanie B.
I love scholtzky's but after the experience j just had, I doubt I'll go back to this particular location. I shoulda known the food was gonna be awful when I saw a huge ass roach on the side of the building. Yuck. I get home take a bite out of my sandwich and there was the most disgusting after taste. I don't know if they didn't change or clean the surface that they cook everything on but my that's my guess. I wanted to take it back but by the time I would get there they would have been closed. I plan on letting management know my experience. It was disappointing because I was really hungry and had to throw everything away. Totally unacceptable.
(1)
Megan S.
One star is being courteous. Repeated my order in the drive thru 3 separate times with him repeating me each time. I ordered a turkey sandwich meal with chips and diet coke no ice. Needless to say... I gotta turkey sandwich or so I hope with a soda with ice. Waited in the drive thru lane for 5 mins and no one answered, came into the restaurant and no one even cared. I will not returning to this location as they should be training better etiquette to customers.
(1)
R S.
Went here to get dinner. My husband got a medium Angus beef and cheese and requested no pickles (it did have them when he got his sandwich) and requested to add pepperchinis (which weren't on the sandwich). I got a turkey bacon club and when I got my sandwich most of the turkey was pushed to one side. When I started moving the turkey to make an the sandwich more consistent, there was a TON of pepper in it. I was just really disappointed.
(1)
Andy G.
This place makes a good sandwich, but I feel the competition in the area just makes this spot look foolish. My gf is obsessed with Schlotzsky's so she may hate me for this 3 star review. I had the Pastrami and Swiss which was good, just not great. I would recommend other sandwich shops in the Arcadia area that would blow Schlotzsky's out of the water. Bottom line, it's quick, it has a drive thru, has a franchise feel which takes away the local Arcadia ambiance. I will be back for a quick stop if the lady prefers but I certainly won't fly solo here.
(3)
David C.
I've been here three times recently and have always had great sandwiches and friendly service, and the place is light and open with large windows. I started using the lotz app and have had three offers come in already (one was for my birthday). I'll keep coming back for sure.
(5)
Joseph P.
I was driving around and wanted to get something to eat and stumbled a crossed this Schlotzsky's Deli... I had not been to one in years so I had to stop I entered to a really friendly staff I looked over the menu and went with the Medium beef & cheese on Sourdough... I rate the experience as followed. Medium Beef & Cheese - B + I really enjoyed the meal it was a good sandwich I will be back for sure.
(4)
Adam P.
I came here with my wife and child on a fun day trip to the zoo. The food was exactly what I remembered from like 7 years ago which was the last time I had it. I gave no complaints about the food but the cashier was was lost. I wouldn't be surprised if he was high. I didn't think it was humanly possible but I think he got dumber while I was at the restaurant. If I were the manager of this establishment I would remove him from the eye of the paying public.
(3)
Pamela M.
Not overly impressed. I stopped in with some colleagues while on business in the Phoenix area. I'm trying to limit my meat intake and opted for the veggie sandwich. Major disappointment! I essentially got shredded iceberg lettuce and tomato with some herb spread and a slice of cheese. I think that if a restaurant is going to put out a vegetarian selection they should be a little more serious than lettuce and tomato. Mushrooms, cucumber, romaine instead of iceberg, bell peppers, spinach and avocado are all good options. I will say that the chips were great and the smell of Cinnabon in the place was divine.
(2)
Jill C.
A big fat FAIL to this Schlotzsky's location!!!! Had a dentist appointment and wanted to grab something to eat back at my desk at work. Just went through the drive-thru and ordered my usual. Turkey Bacon Club...everything cold EXCEPT the meat and cheese...on jalapeno bread. They totally f-ed up my order. I got bread, meat, and cheese. No lettuce, tomato, or mayo. Dry sandwich. What part of I want everything cold...except the meat and cheese did they not flipping understand?! Oh and apparently when you say you want jalapeno bread...that in their mind means sourdough. Nothing like eating a dry sandwich. Never going back to this location (though its right around the corner from my house). Should have stopped by the one across the street from work.
(2)
Tyler O.
I dropped my mom off for a surgery appointment and was looking for something to eat at 9 am. Got a medium eggsky sandwich with sausage on sourdough. The sandwich was much larger than I expected it. They walked it out to my table, straight from the microwave. The bread was tasteless, spongey, no hint of flavor, reminded me of day old Pizza Hut breadsticks. Egg was overcooked. Hell it was probably precooked and came in a plastic bag anyway, sausage was bland. I honestly have never been to a Schlotsky's before, and I will never be returning. How the hell do people eat this.
(1)
Jordan G.
A big fat FAIL to this Schlotzsky's location!!!! . I went to order something for my office and did so online. but for some reason the company they use for group orders some how some way got messed up. so Schlotzsy's never had my order. So after almost an hour of waiting I called them and they didn't even have my order. so they took it and an hour later we got the food. Then the next day I get a phone call saying i did something wrong and could i fix it so they can get there money. So i tried and it kept kicking me for some reason so now not only do they want there money they wont me to take time out of my work day to come down and pay for it at the store. Really!?! I tell you customer care and service right out the window. I will never ever order from this location again!
(1)
Troy H.
I have been a customer at numerous Schlotzsky's locations throughout the valley. Prior to this experience I would have rated them overall as a 4. At this particular location I experienced dirty conditions in the dining room and bathroom, an incorrect order, slow service and incompetent counter staff. Fortunately the sandwich was still tasty and I discovered the order mistake before leaving. I would skip this location.
(2)
Hil P.
I'm not sure why there are so many negative reviews on here. This is a pretty typical schlotzskys location. good fresh bread and sandwiches, clean dining area, friendly staff. Parking is easy and service is fast. Great for a lunch or quick snack.
(4)
Judy L.
This plaza is always packed around lunch time. I try to get here before 11:30am to avoid the lunch RUSH. This Schlotzsky's is clean, employees are nice, and they have food to you pretty quickly. My favie is the sourdough angus pastrami & swiss. SO good. And the pizza meal deal for lunch is a great choice too.
(4)
Lindsay J.
I would just like to say that I love the "Original" Sandwich with no olives or mustard and their garlic sauce on the side...how could you go wrong? They have really good baked potato soup too! The bread is all fresh and warm! And of course you cannot forget the Cinnabon cinnamon rolls! YUMMMMMMMMMM!!!! The manager here is awesome. My office uses this place for lunch sometimes and once I forgot one thing and he was soooooooooooooo nice and got me what I needed and even gave me a free sandwich for the next time. He even gave me a packet of their orange spice chai tea because I love it so much. Their pizza is good too! I like that there is a pesto sauce on it! It's great for a quick lunch...they have a drive through and have awesome Jalepeno chips!
(4)
AMber W.
I really love their sourdough bread. I get the veggie on sourdough and really love the taste. Drive through line is a little long and sometimes the bread hurts the top of my mouth, but this is my favorite fast food place. OH.. the pizza is great too! I always get cheese with jalapenos. The bread they use for the crust rules. Indoor and outdoor seating. Staff does not speak English very well, but I have never had an issue with my order. Been there at least ten times.
(4)
Victor H.
I met an associate here at this location for a light snack. (his suggestion) Schlotzsky's Deli is typical of order up at the counter or call in and pick up your food place. There is indoor and outdoor seating and the setting is somewhat busy in appearance. The kind of place to pick up something to bite on quick and get moving. Location is very central to Phoenix Proper and while you are there ordering or snacking, there are several internet stations set up to go onto the World Wide Web if that is your desire. I didn't care much for what I had ordered (Toasted---Turkey & Guacamole Smoked turkey breast and guacamole with red onion, lettuce and tomato on toasted Wheat bread. Contains milk, soybeans and wheat.) I guess I just don't care for toasted sandwiches(personal preference---same feeling about any Quiznos sandwiches!) This was my first visit to this deli...I'm pretty sure it will be my last, I found the place boring. I give it one star for location, one for the internet access, and one for outdoor seating.---The rest?---Well, you fill in the blanks!
(3)
Michelle A.
I have been eating at this Scholotzsky's now for over 5 years. I have never Yelped for them so since I had lunch there today I thought it was about time! There customer service is awesome. The Original sandwich and the turkey breast sandwich are my two absolute favorites here. There sourdough bread is baked fresh daily and is very good. The molasses wheat bread is also good if you are in to avoiding white flour. I am a big sandwich junkie when it comes to lunch when I am working. I work 15 minutes away from this place but it is worth the drive to have one of there delicious sandwiches. The medium sandwich is equivalent to a large in my opinion. I always get the small since I am a female and find the medium to be too much. You guys out there could better finish the medium. Then there large sandwich is for those who have a serious appetite and seem to have skipped breakfast. This place does get very busy between 11:30-1 inside. I mostly go through the drive-thru since it is much faster in getting your meal. If you have not tried them check them out you will not be disappointed.
(4)
Andrew M.
Of all the Schlotzsky's in the Valley, I like this one the best. Don't know if it's location or franchisee or what, but their prices are cheaper and always delivers a good sandwich. Nothing beats the balsamic and hot sauce they have on the side. The Original is great and the Reuben ain't half-bad either!
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : Free Has TV : No Waiter Service : No Caters : Yes
Tomas Angel M.
Messed my order up and now Bonnie which took care of me replaced it ( for Bonnie) with no questions, I just checked my order and still no extra olives and cheddar, well it is what it is. CHECK YOUR ORDER! That is all I'm saying
(3)Stephanie B.
I love scholtzky's but after the experience j just had, I doubt I'll go back to this particular location. I shoulda known the food was gonna be awful when I saw a huge ass roach on the side of the building. Yuck. I get home take a bite out of my sandwich and there was the most disgusting after taste. I don't know if they didn't change or clean the surface that they cook everything on but my that's my guess. I wanted to take it back but by the time I would get there they would have been closed. I plan on letting management know my experience. It was disappointing because I was really hungry and had to throw everything away. Totally unacceptable.
(1)Megan S.
One star is being courteous. Repeated my order in the drive thru 3 separate times with him repeating me each time. I ordered a turkey sandwich meal with chips and diet coke no ice. Needless to say... I gotta turkey sandwich or so I hope with a soda with ice. Waited in the drive thru lane for 5 mins and no one answered, came into the restaurant and no one even cared. I will not returning to this location as they should be training better etiquette to customers.
(1)R S.
Went here to get dinner. My husband got a medium Angus beef and cheese and requested no pickles (it did have them when he got his sandwich) and requested to add pepperchinis (which weren't on the sandwich). I got a turkey bacon club and when I got my sandwich most of the turkey was pushed to one side. When I started moving the turkey to make an the sandwich more consistent, there was a TON of pepper in it. I was just really disappointed.
(1)Andy G.
This place makes a good sandwich, but I feel the competition in the area just makes this spot look foolish. My gf is obsessed with Schlotzsky's so she may hate me for this 3 star review. I had the Pastrami and Swiss which was good, just not great. I would recommend other sandwich shops in the Arcadia area that would blow Schlotzsky's out of the water. Bottom line, it's quick, it has a drive thru, has a franchise feel which takes away the local Arcadia ambiance. I will be back for a quick stop if the lady prefers but I certainly won't fly solo here.
(3)David C.
I've been here three times recently and have always had great sandwiches and friendly service, and the place is light and open with large windows. I started using the lotz app and have had three offers come in already (one was for my birthday). I'll keep coming back for sure.
(5)Joseph P.
I was driving around and wanted to get something to eat and stumbled a crossed this Schlotzsky's Deli... I had not been to one in years so I had to stop I entered to a really friendly staff I looked over the menu and went with the Medium beef & cheese on Sourdough... I rate the experience as followed. Medium Beef & Cheese - B + I really enjoyed the meal it was a good sandwich I will be back for sure.
(4)Adam P.
I came here with my wife and child on a fun day trip to the zoo. The food was exactly what I remembered from like 7 years ago which was the last time I had it. I gave no complaints about the food but the cashier was was lost. I wouldn't be surprised if he was high. I didn't think it was humanly possible but I think he got dumber while I was at the restaurant. If I were the manager of this establishment I would remove him from the eye of the paying public.
(3)Pamela M.
Not overly impressed. I stopped in with some colleagues while on business in the Phoenix area. I'm trying to limit my meat intake and opted for the veggie sandwich. Major disappointment! I essentially got shredded iceberg lettuce and tomato with some herb spread and a slice of cheese. I think that if a restaurant is going to put out a vegetarian selection they should be a little more serious than lettuce and tomato. Mushrooms, cucumber, romaine instead of iceberg, bell peppers, spinach and avocado are all good options. I will say that the chips were great and the smell of Cinnabon in the place was divine.
(2)Jill C.
A big fat FAIL to this Schlotzsky's location!!!! Had a dentist appointment and wanted to grab something to eat back at my desk at work. Just went through the drive-thru and ordered my usual. Turkey Bacon Club...everything cold EXCEPT the meat and cheese...on jalapeno bread. They totally f-ed up my order. I got bread, meat, and cheese. No lettuce, tomato, or mayo. Dry sandwich. What part of I want everything cold...except the meat and cheese did they not flipping understand?! Oh and apparently when you say you want jalapeno bread...that in their mind means sourdough. Nothing like eating a dry sandwich. Never going back to this location (though its right around the corner from my house). Should have stopped by the one across the street from work.
(2)Tyler O.
I dropped my mom off for a surgery appointment and was looking for something to eat at 9 am. Got a medium eggsky sandwich with sausage on sourdough. The sandwich was much larger than I expected it. They walked it out to my table, straight from the microwave. The bread was tasteless, spongey, no hint of flavor, reminded me of day old Pizza Hut breadsticks. Egg was overcooked. Hell it was probably precooked and came in a plastic bag anyway, sausage was bland. I honestly have never been to a Schlotsky's before, and I will never be returning. How the hell do people eat this.
(1)Jordan G.
A big fat FAIL to this Schlotzsky's location!!!! . I went to order something for my office and did so online. but for some reason the company they use for group orders some how some way got messed up. so Schlotzsy's never had my order. So after almost an hour of waiting I called them and they didn't even have my order. so they took it and an hour later we got the food. Then the next day I get a phone call saying i did something wrong and could i fix it so they can get there money. So i tried and it kept kicking me for some reason so now not only do they want there money they wont me to take time out of my work day to come down and pay for it at the store. Really!?! I tell you customer care and service right out the window. I will never ever order from this location again!
(1)Troy H.
I have been a customer at numerous Schlotzsky's locations throughout the valley. Prior to this experience I would have rated them overall as a 4. At this particular location I experienced dirty conditions in the dining room and bathroom, an incorrect order, slow service and incompetent counter staff. Fortunately the sandwich was still tasty and I discovered the order mistake before leaving. I would skip this location.
(2)Hil P.
I'm not sure why there are so many negative reviews on here. This is a pretty typical schlotzskys location. good fresh bread and sandwiches, clean dining area, friendly staff. Parking is easy and service is fast. Great for a lunch or quick snack.
(4)Judy L.
This plaza is always packed around lunch time. I try to get here before 11:30am to avoid the lunch RUSH. This Schlotzsky's is clean, employees are nice, and they have food to you pretty quickly. My favie is the sourdough angus pastrami & swiss. SO good. And the pizza meal deal for lunch is a great choice too.
(4)Lindsay J.
I would just like to say that I love the "Original" Sandwich with no olives or mustard and their garlic sauce on the side...how could you go wrong? They have really good baked potato soup too! The bread is all fresh and warm! And of course you cannot forget the Cinnabon cinnamon rolls! YUMMMMMMMMMM!!!! The manager here is awesome. My office uses this place for lunch sometimes and once I forgot one thing and he was soooooooooooooo nice and got me what I needed and even gave me a free sandwich for the next time. He even gave me a packet of their orange spice chai tea because I love it so much. Their pizza is good too! I like that there is a pesto sauce on it! It's great for a quick lunch...they have a drive through and have awesome Jalepeno chips!
(4)AMber W.
I really love their sourdough bread. I get the veggie on sourdough and really love the taste. Drive through line is a little long and sometimes the bread hurts the top of my mouth, but this is my favorite fast food place. OH.. the pizza is great too! I always get cheese with jalapenos. The bread they use for the crust rules. Indoor and outdoor seating. Staff does not speak English very well, but I have never had an issue with my order. Been there at least ten times.
(4)Victor H.
I met an associate here at this location for a light snack. (his suggestion) Schlotzsky's Deli is typical of order up at the counter or call in and pick up your food place. There is indoor and outdoor seating and the setting is somewhat busy in appearance. The kind of place to pick up something to bite on quick and get moving. Location is very central to Phoenix Proper and while you are there ordering or snacking, there are several internet stations set up to go onto the World Wide Web if that is your desire. I didn't care much for what I had ordered (Toasted---Turkey & Guacamole Smoked turkey breast and guacamole with red onion, lettuce and tomato on toasted Wheat bread. Contains milk, soybeans and wheat.) I guess I just don't care for toasted sandwiches(personal preference---same feeling about any Quiznos sandwiches!) This was my first visit to this deli...I'm pretty sure it will be my last, I found the place boring. I give it one star for location, one for the internet access, and one for outdoor seating.---The rest?---Well, you fill in the blanks!
(3)Michelle A.
I have been eating at this Scholotzsky's now for over 5 years. I have never Yelped for them so since I had lunch there today I thought it was about time! There customer service is awesome. The Original sandwich and the turkey breast sandwich are my two absolute favorites here. There sourdough bread is baked fresh daily and is very good. The molasses wheat bread is also good if you are in to avoiding white flour. I am a big sandwich junkie when it comes to lunch when I am working. I work 15 minutes away from this place but it is worth the drive to have one of there delicious sandwiches. The medium sandwich is equivalent to a large in my opinion. I always get the small since I am a female and find the medium to be too much. You guys out there could better finish the medium. Then there large sandwich is for those who have a serious appetite and seem to have skipped breakfast. This place does get very busy between 11:30-1 inside. I mostly go through the drive-thru since it is much faster in getting your meal. If you have not tried them check them out you will not be disappointed.
(4)Andrew M.
Of all the Schlotzsky's in the Valley, I like this one the best. Don't know if it's location or franchisee or what, but their prices are cheaper and always delivers a good sandwich. Nothing beats the balsamic and hot sauce they have on the side. The Original is great and the Reuben ain't half-bad either!
(5)