I came to this location for the third time in 5 years. The first time, this location had good food but there were cockroaches & flies everywhere. The second time was last year 2014, the place was crowded, the staff was very friendly, the restaurant was cleaner but still had a couple of cockroaches around me but then again I'm also Mexican, I lived with cockroaches my entire life lol, but the food was horrible & the chicken was so dry. Today September 13, 2015 is the third & final time I'll ever step foot in this location. It seemed as if they put out the chicken they cooked last night, the mashed potatoes were very watery. There was no ice in the ice dispenser, I was trying to get help but there was a worker busy watching tv, and another one on her phone. It seemed like I was getting on their nerves cause I wanted help getting ice for me & my kids but they were busy doing their own thing. When we sat on the table there was trash under us & plastic water bottles everywhere. Worst Popeye's experience ever
(1)
Lakers D.
Giving one star is too much when they really should be getting 0 stars. My coworker and I were just there, and we were waiting in the drive-thru for 25min. Making us late for work. We ended up leaving, and luckily there were no cars behind us or we would of waiting longer. Thanks for making us late for work. We were trying to call their number while we were waiting, and of course nobody would pick up the phone.
(1)
Francisco H.
I love Popeyes. Just not this one. Came in ordered 2 kids meals my 3 pice meal and popcorn shrimp for my lady. 3 min later all but the shrimp are ready. We eat and almost done when they bring the so call shrimp. All that wait for this see the photo. Not to mention we asked for the shrimp and the cashier said its almost out. But did not check, the shrimp had been sitting in the warmer for about 2 min before he got it. And told us the shrimp is ready. He did apologize for the wait but still wifey had to eat all by herself.
(1)
Brian A.
During lunch, and it wasn't crowded, I ordered a 2 piece spicy dark combo with Cajun rice. What I got was 2 piece spicy white with Cajun fries. I informed the server and got my meal corrected. They gave me the fries. Overall a great way to fix a problem
(5)
Terrie O.
Wow this place is gross. Maybe the food might be ok but this is the worst services. The inside was super messy and they were so uncoordinated. People have been waiting for over 30mins to get out food and the staff doesn't knw what order was next and who had what. Just horrible!!!!!!!
(1)
Daryl B.
I normally find the food at Popeyes pretty tasty. This one was no exception. First time I'd taken my family of 5. My wife 3small boys & I. For $31.00 not only were we full but had pieces to spare. My 12yr old said , " Dad, this is way better than even KFC!" Not just the food but GREAT customer service. Something you just don't find much of in a fast food restaurant.
(5)
Nora V.
What can I say? My son loves him some Popeye's Chicken. He's born & raised here & there aren't many of these in the valley anymore. But the closest one to us is this one & when he wants him some fired chicken this is his/our go to place.
(3)
Taric W.
I usually wouldn't write a review about fried chicken chain restaurants, but they're ROTD worthy so maybe this is relevant. I'm usually under the impression that this is better than the other two large chains, but this particular location leaves me inclined to change my mind. Maybe their heat lamps are busted or something, because my food was not far beyond room temperature as well as dried out, with seasoning dumped on indiscriminately. I don't even have high expectations for a place like this, but it manages to give me the impression that no one there really gives a shit, and they coast on the franchise name alone. I will eat literally anything on this intersection except for this particular restaurant.
(1)
Channelle O.
**in short: worst service in the history of EVER.** if you wanna know why, read on---- When we are toddlers, adults teach us how to match. (put the square in the square hole, the triangle with the triangle,circle with the circle etc.) Matching is something monkeys can do but apparently the staff at popeyes cannot. I ordered a number 5 with 2 extra biscuits. i get my food without my biscuits, no sauce and no drink. I then stood there being ignored by the manager and 4 other employees when attempting to ask for the things i had paid for and after finally being acknowledged the man tells me, 'sorry,that guys order was wrong and he was being an asshole.'' to which I though, ''wow you just told me someone was an asshole, AND YOU GOT HIS ORDER WRONG TOO?!" but i didnt say anything, i just asked for honey and a ranch to which he gives me 1 honey for 3 biscuits and tells me the ranch is .30 EVEN THOUGH THE MENU SAYS MY 'DIPPIN CHICKEN' COMES WITH A DIP! now i am irritated and say ''may i have more honey or should i ask everyone to share 1 honey?'' and then the manager comes over and gives me 2 more, and a ranch but does not apologize for messing my order up. i sit down to eat and it is hot as hell in there, and in the 15 minutes we were there SIX PEOPLE came in with messed up orders!! (and of course the staff was RUDE!) then as i was cleaning up my things to leave, a man walks in and i say, ''if you eat here prepare to have your order butchered. apparently these people dont know how to read and put what you ask for in a bag." to which he responds, '' haha no, i am sure it will be fine...i am only getting a 3 piece and a drink." then i sit down to watch him order because by now its entertaining how stupid these people are, he gets his food, checks it, looks over at me with shame and says, ''excuse me guys...you forgot my breast...oh and i asked for 2thighs, this is 2 drums...'' YEAH. PATHETIC. and to think, people like this want 15$ an hour...they should be grateful they arent just getting tips cause they would be REALLY broke!
(1)
Seth B.
Broke ass equipment in the drive through with no notification so we sit there talking to a broken speaker. Had to repeat order four times to the retarded girl running the drive through. I checked the bag by the window and the forgot my biscuits, after telling me it was everything. Had to ask for them. Get home and they stiffed me on amount of chicken tenders. Tenders were 60% hard crusty, macaroni was mediocre and gummy, fries were basic, sweet tea was lukewarm with barely any ice. I can get the same family meal at churches for half the price, this shit meal cost me 40 bucks. Don't forget it's in a ghetto ass Plaza next to a run down food city with scummy looking people in the parking lot. Please, please avoid this utter shit location. I'll never visit a popeyes again.
(1)
S-Goddess V.
Slow Service=Slow Staff, girl forgot about our order, then gave us an Incorrect Order but try to make it up and also by giving us lots of incorrect chicken that we did not order!, Broken Soda Machine=No Carbonated Soft Drinks, No Air Flow, Lots of irate Customers, 45 minute wait for take-out, and last but not least, Soggy "fresh" fries.... that about sums it up.
(1)
John B.
I've visited this location a few times and although I have had good customer service, the staff always seems very disorganized and the chicken is always overcooked and dry. 3 times and the same issues occur, which is enough for me not to visit this location again.
(1)
Vincent V.
I've gone here before love the food but the costumer service is totally horrible. I was at the drive thru placing my order after each time I said I wanted something the employee working the window constantly repeated "anything else" I told him yes proceeded to order and he asked again. I still wasn't done ordering. It was as though he was rushing me and I did feel very rushed. I pulled up to the window and there he was still rushing. I gave half cash and half card. I told him I have cash I want to give you and what ever is left place on the card. Tell me why he ran my card twice for both amounts. So at this point I'm pissed off. I asked for the manager she said that she could refund it back to my card and just recharge me. I said no give me my cash back and I'll take the food. So she took my card back and refunded me the money never once told me she was going to when I told her that it was okay to leave it alone. Here I am sitting in the drive thru waiting for food and she comes back and says "Did you still want the food?" Ugh no I'm just sitting here waiting for nothing yes I wanted to the food at that point I was super pissed off and left ! Never once did she apologize to me for his actions and never once did she apologize to me for waiting for nothing. I asked for his, her and her managers name I told her I would be calling him very next day and her response was OKAY BYE. Yeah worst service if ever have. I understand it's in a ghetto location and the staff probably doesn't even have a high school diploma and apparently don't have listening skills either but dam. Will never visit again!!!!
(1)
Monica S.
Only giving one start because 0 isn't an option. When I walked in the entire staff was eating and just looked at us when we came in. The guy at the register had hickeys all over his neck and had no customer service skills whatsoever. The location was extremely dirty... And when we were eating in the lobby they turned the lights off on us, even though the drive through was still open they continued to rush us out of the door. Other then taking our order, there was no form of customer service ever put in to place.
(1)
Neil G.
This place is FILTHY. They serve old, cold food. Run by total morons. A disgrace to Al Copeland's vision of fast food genius. The best thing that could happen to this place is a grease fire!
(1)
Sheena M.
Just left here and they're out of everything, how does Popeye's run out of chicken? thats like Subway running out of bread...find another location besides this one.
(1)
Richard J.
Horrible visit. The overriding bad thing was that the drive-trough apparently has an alarm (that is well over 80 Decibels) that goes off if a car is in drive through longer than about 90 seconds...it went off for over TEN MINUTES of our visit, and manager said they can't do anything to silence it. What a HORRIBLE way to punish your employees and customers!!! Now, on to the visit...we drove 15.6 miles to this place, in a part of town I won't go without my gun...because Janet remembered Popeye's being great in her hometown. Took them 5 minutes to take our order...there was a mini-rush and only 4 people working. The entire 5 minutes to order and 10 to get our food was spent listening to the LOUD DRIVE THROUGH ALARM...which thankfully shut off as we sat down. food took 10 min to get because they were "waiting on biscuits." price seemed a little cheaper than KFC Staff (other than older red-shirted manager?) were courteous and friendly. Manager seemed indifferent. Sides weren't as good as KFC. My nuggets were ok but puny, they look bigger in the sign photo's. Janet's chicken was on the cold side and not spicy like she ordered..... Red beans and rice was actually CRUSTY the rice was so dry and it had been sitting so long. It was luke warm and utterly flavorless (which is sad, because them HAVING red beans and rice was the only reason I agreed to go 15.6 miles vice the KFC nearby:( Macaroni and cheese was, on the reverse side, NUCLEAR hot with a dry crusty layer on top....Its flavor wasn't KFC rich, but it was runnier and not mushy like KFC,and I like that style better... .it seemed microwave-type HOT (you know, like when you forget and bite into a pop-tart that just got microwaved???) But I know they didn't microwave it... the bathroom showed extreme neglect including......{this is the point where you skip to the end if you don't want to read about bathrooms in a restaurant review} Not a scrap of toilet paper anywhere...empty rolls in DOUBLE COMMERCIAL REEL type holder and ANOTHER empty roll on the ground.....guess this fried-chicken place goes through the inventory pretty quick...? Filthy floor, toilet, sink, etc. badly in need of cleaning..I'll stop there.
(1)
Ahriza M.
I feel horrible! I wrote a previous comment on this place, but it was intended for another place...my bad. Sorry. I went here late at night and the staff was great! I just love eating chicken!!! I wish their chicken was more spicy; I'm just looking for that kick! I'm not a big fan of sweet ice tea and I can barely swallow one sip, but their sweet ice tea is yummy! Sugar cane sugar makes things wonderful!
(4)
Chris M.
I frequent this part of town about every other week and I make it a point to stop by popeyes to get my fried chicken fix. The food and only the food are worth the visit. It is poorly managed and the employees are consitently rude.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : No Wheelchair Accessible : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : Yes Drive-Thru : Yes Caters : No
Vince E.
I came to this location for the third time in 5 years. The first time, this location had good food but there were cockroaches & flies everywhere. The second time was last year 2014, the place was crowded, the staff was very friendly, the restaurant was cleaner but still had a couple of cockroaches around me but then again I'm also Mexican, I lived with cockroaches my entire life lol, but the food was horrible & the chicken was so dry. Today September 13, 2015 is the third & final time I'll ever step foot in this location. It seemed as if they put out the chicken they cooked last night, the mashed potatoes were very watery. There was no ice in the ice dispenser, I was trying to get help but there was a worker busy watching tv, and another one on her phone. It seemed like I was getting on their nerves cause I wanted help getting ice for me & my kids but they were busy doing their own thing. When we sat on the table there was trash under us & plastic water bottles everywhere. Worst Popeye's experience ever
(1)Lakers D.
Giving one star is too much when they really should be getting 0 stars. My coworker and I were just there, and we were waiting in the drive-thru for 25min. Making us late for work. We ended up leaving, and luckily there were no cars behind us or we would of waiting longer. Thanks for making us late for work. We were trying to call their number while we were waiting, and of course nobody would pick up the phone.
(1)Francisco H.
I love Popeyes. Just not this one. Came in ordered 2 kids meals my 3 pice meal and popcorn shrimp for my lady. 3 min later all but the shrimp are ready. We eat and almost done when they bring the so call shrimp. All that wait for this see the photo. Not to mention we asked for the shrimp and the cashier said its almost out. But did not check, the shrimp had been sitting in the warmer for about 2 min before he got it. And told us the shrimp is ready. He did apologize for the wait but still wifey had to eat all by herself.
(1)Brian A.
During lunch, and it wasn't crowded, I ordered a 2 piece spicy dark combo with Cajun rice. What I got was 2 piece spicy white with Cajun fries. I informed the server and got my meal corrected. They gave me the fries. Overall a great way to fix a problem
(5)Terrie O.
Wow this place is gross. Maybe the food might be ok but this is the worst services. The inside was super messy and they were so uncoordinated. People have been waiting for over 30mins to get out food and the staff doesn't knw what order was next and who had what. Just horrible!!!!!!!
(1)Daryl B.
I normally find the food at Popeyes pretty tasty. This one was no exception. First time I'd taken my family of 5. My wife 3small boys & I. For $31.00 not only were we full but had pieces to spare. My 12yr old said , " Dad, this is way better than even KFC!" Not just the food but GREAT customer service. Something you just don't find much of in a fast food restaurant.
(5)Nora V.
What can I say? My son loves him some Popeye's Chicken. He's born & raised here & there aren't many of these in the valley anymore. But the closest one to us is this one & when he wants him some fired chicken this is his/our go to place.
(3)Taric W.
I usually wouldn't write a review about fried chicken chain restaurants, but they're ROTD worthy so maybe this is relevant. I'm usually under the impression that this is better than the other two large chains, but this particular location leaves me inclined to change my mind. Maybe their heat lamps are busted or something, because my food was not far beyond room temperature as well as dried out, with seasoning dumped on indiscriminately. I don't even have high expectations for a place like this, but it manages to give me the impression that no one there really gives a shit, and they coast on the franchise name alone. I will eat literally anything on this intersection except for this particular restaurant.
(1)Channelle O.
**in short: worst service in the history of EVER.** if you wanna know why, read on---- When we are toddlers, adults teach us how to match. (put the square in the square hole, the triangle with the triangle,circle with the circle etc.) Matching is something monkeys can do but apparently the staff at popeyes cannot. I ordered a number 5 with 2 extra biscuits. i get my food without my biscuits, no sauce and no drink. I then stood there being ignored by the manager and 4 other employees when attempting to ask for the things i had paid for and after finally being acknowledged the man tells me, 'sorry,that guys order was wrong and he was being an asshole.'' to which I though, ''wow you just told me someone was an asshole, AND YOU GOT HIS ORDER WRONG TOO?!" but i didnt say anything, i just asked for honey and a ranch to which he gives me 1 honey for 3 biscuits and tells me the ranch is .30 EVEN THOUGH THE MENU SAYS MY 'DIPPIN CHICKEN' COMES WITH A DIP! now i am irritated and say ''may i have more honey or should i ask everyone to share 1 honey?'' and then the manager comes over and gives me 2 more, and a ranch but does not apologize for messing my order up. i sit down to eat and it is hot as hell in there, and in the 15 minutes we were there SIX PEOPLE came in with messed up orders!! (and of course the staff was RUDE!) then as i was cleaning up my things to leave, a man walks in and i say, ''if you eat here prepare to have your order butchered. apparently these people dont know how to read and put what you ask for in a bag." to which he responds, '' haha no, i am sure it will be fine...i am only getting a 3 piece and a drink." then i sit down to watch him order because by now its entertaining how stupid these people are, he gets his food, checks it, looks over at me with shame and says, ''excuse me guys...you forgot my breast...oh and i asked for 2thighs, this is 2 drums...'' YEAH. PATHETIC. and to think, people like this want 15$ an hour...they should be grateful they arent just getting tips cause they would be REALLY broke!
(1)Seth B.
Broke ass equipment in the drive through with no notification so we sit there talking to a broken speaker. Had to repeat order four times to the retarded girl running the drive through. I checked the bag by the window and the forgot my biscuits, after telling me it was everything. Had to ask for them. Get home and they stiffed me on amount of chicken tenders. Tenders were 60% hard crusty, macaroni was mediocre and gummy, fries were basic, sweet tea was lukewarm with barely any ice. I can get the same family meal at churches for half the price, this shit meal cost me 40 bucks. Don't forget it's in a ghetto ass Plaza next to a run down food city with scummy looking people in the parking lot. Please, please avoid this utter shit location. I'll never visit a popeyes again.
(1)S-Goddess V.
Slow Service=Slow Staff, girl forgot about our order, then gave us an Incorrect Order but try to make it up and also by giving us lots of incorrect chicken that we did not order!, Broken Soda Machine=No Carbonated Soft Drinks, No Air Flow, Lots of irate Customers, 45 minute wait for take-out, and last but not least, Soggy "fresh" fries.... that about sums it up.
(1)John B.
I've visited this location a few times and although I have had good customer service, the staff always seems very disorganized and the chicken is always overcooked and dry. 3 times and the same issues occur, which is enough for me not to visit this location again.
(1)Vincent V.
I've gone here before love the food but the costumer service is totally horrible. I was at the drive thru placing my order after each time I said I wanted something the employee working the window constantly repeated "anything else" I told him yes proceeded to order and he asked again. I still wasn't done ordering. It was as though he was rushing me and I did feel very rushed. I pulled up to the window and there he was still rushing. I gave half cash and half card. I told him I have cash I want to give you and what ever is left place on the card. Tell me why he ran my card twice for both amounts. So at this point I'm pissed off. I asked for the manager she said that she could refund it back to my card and just recharge me. I said no give me my cash back and I'll take the food. So she took my card back and refunded me the money never once told me she was going to when I told her that it was okay to leave it alone. Here I am sitting in the drive thru waiting for food and she comes back and says "Did you still want the food?" Ugh no I'm just sitting here waiting for nothing yes I wanted to the food at that point I was super pissed off and left ! Never once did she apologize to me for his actions and never once did she apologize to me for waiting for nothing. I asked for his, her and her managers name I told her I would be calling him very next day and her response was OKAY BYE. Yeah worst service if ever have. I understand it's in a ghetto location and the staff probably doesn't even have a high school diploma and apparently don't have listening skills either but dam. Will never visit again!!!!
(1)Monica S.
Only giving one start because 0 isn't an option. When I walked in the entire staff was eating and just looked at us when we came in. The guy at the register had hickeys all over his neck and had no customer service skills whatsoever. The location was extremely dirty... And when we were eating in the lobby they turned the lights off on us, even though the drive through was still open they continued to rush us out of the door. Other then taking our order, there was no form of customer service ever put in to place.
(1)Neil G.
This place is FILTHY. They serve old, cold food. Run by total morons. A disgrace to Al Copeland's vision of fast food genius. The best thing that could happen to this place is a grease fire!
(1)Sheena M.
Just left here and they're out of everything, how does Popeye's run out of chicken? thats like Subway running out of bread...find another location besides this one.
(1)Richard J.
Horrible visit. The overriding bad thing was that the drive-trough apparently has an alarm (that is well over 80 Decibels) that goes off if a car is in drive through longer than about 90 seconds...it went off for over TEN MINUTES of our visit, and manager said they can't do anything to silence it. What a HORRIBLE way to punish your employees and customers!!! Now, on to the visit...we drove 15.6 miles to this place, in a part of town I won't go without my gun...because Janet remembered Popeye's being great in her hometown. Took them 5 minutes to take our order...there was a mini-rush and only 4 people working. The entire 5 minutes to order and 10 to get our food was spent listening to the LOUD DRIVE THROUGH ALARM...which thankfully shut off as we sat down. food took 10 min to get because they were "waiting on biscuits." price seemed a little cheaper than KFC Staff (other than older red-shirted manager?) were courteous and friendly. Manager seemed indifferent. Sides weren't as good as KFC. My nuggets were ok but puny, they look bigger in the sign photo's. Janet's chicken was on the cold side and not spicy like she ordered..... Red beans and rice was actually CRUSTY the rice was so dry and it had been sitting so long. It was luke warm and utterly flavorless (which is sad, because them HAVING red beans and rice was the only reason I agreed to go 15.6 miles vice the KFC nearby:( Macaroni and cheese was, on the reverse side, NUCLEAR hot with a dry crusty layer on top....Its flavor wasn't KFC rich, but it was runnier and not mushy like KFC,and I like that style better... .it seemed microwave-type HOT (you know, like when you forget and bite into a pop-tart that just got microwaved???) But I know they didn't microwave it... the bathroom showed extreme neglect including......{this is the point where you skip to the end if you don't want to read about bathrooms in a restaurant review} Not a scrap of toilet paper anywhere...empty rolls in DOUBLE COMMERCIAL REEL type holder and ANOTHER empty roll on the ground.....guess this fried-chicken place goes through the inventory pretty quick...? Filthy floor, toilet, sink, etc. badly in need of cleaning..I'll stop there.
(1)Ahriza M.
I feel horrible! I wrote a previous comment on this place, but it was intended for another place...my bad. Sorry. I went here late at night and the staff was great! I just love eating chicken!!! I wish their chicken was more spicy; I'm just looking for that kick! I'm not a big fan of sweet ice tea and I can barely swallow one sip, but their sweet ice tea is yummy! Sugar cane sugar makes things wonderful!
(4)Chris M.
I frequent this part of town about every other week and I make it a point to stop by popeyes to get my fried chicken fix. The food and only the food are worth the visit. It is poorly managed and the employees are consitently rude.
(3)