So far this location moves pretty slow. There needs to be more consistency in flow and maybe next time buying a dozen cookies won't take 30 minutes. It just seems that everyone is all over the place. I look forward to a better experience.
(2)
Debbie C.
Terrible, trust me! It even smells funny.
(1)
Tyrone F.
I love panera. I am so used to getting their half and half. My go to was the bacon turkey bravo and a cup of broccoli cheddar. Lately, I've been wanting something on the light side. I chose the Mediterranean chicken and quinoa salad and an avocado turkey blt. I think the total calories for those two items is 500, which is amazing and so filling! I usually get it with an apple, but sometimes you have to ask because they'll forget to sometimes. So I took off one star because I feel that though the order is the same, my experience is not consistent. Sometimes the salad is bigger sometimes the sandwich smaller, sometimes they'll give me bread and sometimes they'll ask if I want an apple. Also, today, I was given a sticky fork that looks like it wasn't washed thoroughly. Last week when I went, there was only one table to sit at because the rest of the tables were dirty and not wiped down. So it's those things that prevent me from giving the five star.
(4)
Allison S.
Okay, so everyone's probably tasted Panera Bread/Paradise Bakery's food during a visit to almost any of the malls. This location does not disappoint fans of their standard fare PLUS it has the added bonus of having a drive-through! I have two little guys and often the idea of dragging them in and out of a place just to pick up a quick bite to eat is daunting. Let's face it - mobilizing little ones is anything but quick. That reduces the number of places to grab food to burgers or Mexican food, both of which I enjoy, but probably should eat in moderation. But no more! Now I can visit this Panera Bread and pick up a soup, salad or a sandwich without waking sleeping babies in the back of the car! As much as I love me some fries, this quick option leaves me feeling much better about myself while still saving time. I hope this starts a new trend and the number of places with healthier drive-through options start popping up everywhere!
(5)
Jessica G.
I'm very familiar with Panera Locations in SoCal, and usually stop by in between classes at the Lakewood mall location. I was surprised they built one in north phoenix instead of building a paradise bakery. The food is okay, their soups and salads are good. They usually cheap out in the sandwiches so I actually prefer to just stick with their salads. A little pricy for the food you actually get but it's better then the fast food places around the area.
(3)
Ashley P.
I had seen commercials for the new noodle bowls and was super excited to try them. I Got the soba noodle bowl and it was just okay. Tasted way too much like mushroom. Would have liked more of a chicken flavor, since the description doesn't say anything about mushrooms. I also got the kale salad which has these awesome cheese crisp things on them. Clean environment, but just didn't quite live up to my expectations.
(3)
Alberto B.
Great atmosphere. Great location. Love their soups and as an added bonus they have a drive-thru which comes in handy. Overall great food and decent service. Been here a couple times and have never had any major issues besides the normal "we are out of bread bowls" lol.
(4)
Karen H.
MeH!!! The good is ok nothing exotic or interesting... their pastries are BOMB!!!! and their hibiscus and mango tea are amaZING! I usually mix them and I love their cookies or cakes or rolls better than their flattbreads, sandwiches or salads. The service can be Great or Awful depending on who's working I go once a wk on my lunch or on my break to grab some cookies and tea. Sometimes, I get better service than at a seat down restaurant and others they make you feel like your invisible, so it all depends that's why I put 3 stars. But if you go try their TEA!
(3)
V W.
Very nice, new place in a convenient location near me. Service needs help and the boxed salads are crap. No free cookie with a meal, either. (HEY, why don't you just raise the sandwich price $.05 and continue with the great cookie idea?) Not liking the "merger" of he two sandwich places. WHY did Panera buy Paradise and ruin it, only then to match the menu.
(2)
Mike M.
Just stopped in to buy some fresh rye bread and have an afternoon snack. Their bread is baked fresh daily and sliced on the spot for you. I tried the pecan pastry, heated in the microwave for 30 seconds. EXCELLENT. Would order again. Great with coffee in the AM.
(4)
Kitship L.
Bring Paradise back! Stopped in here today for lunch. Ordered a salad. Had no idea where to wait. She register girl just said "have a seat, and we'll call your name". So I sat and waited in the dining area for about 10 minutes.My name was never called. Then I went over to the area where it seemed that people were retrieving their orders. I looked on the counter and there stood my bag. I finally left and am (attempting) to eat the salad now. They give you two cups of dressing which is nice, but doesn't help that the chicken is undercooked and chewy, and that they severely skimp on the corn, black beans and tortilla strips. This salad was nearly $9. Not worth even $5. I really wish Panera never bought out Paradise Bakery. I won't return here.
(1)
Phx C.
Meh. Cobb salad was a joke - small handful of lettuce, a couple tiny bits of bacon, and a thin slice of egg. I asked for bleu cheese dressing. I got Caesar dressing. We asked for no sauce on sandwich. It was drowning in sauce. Super thick bread, thin ingredients. We got food to go and didn't discover this til we got home. Of course. I was disappointed that they don't have any salads without meat. Helpful cashier told me I could get salad without chicken but since price is the same, I should just get it. Very few sandwich choices - there are several turkey sandwiches that seem identical to each other plus or minus one ingredient. Food was ok, but nothing special. We were not impressed and won't be back.
(2)
Denise M.
Great lunch... Soba noodle soup with chicken very good! Food is very good great price. The staff is very friendly and make great recommendations. And the general manager Joe is very very nice.this establishment is above average!
(5)
Candace O.
AWESOME CATERING AND STAFF :) Thank you Kelly in catering for saving me today and catering my office lunch with only an hour notice! So awesome, I will be sure to use you (with more advance notice) next time. Ps. Everyone loved the food too!
(5)
Stephanie H.
It's fast food in a healthy mask. The price is right. The menu is not spectacular, but in a hurry, you'll feel much better about your decision than if you were to grab a Big Mac from McDonald's. The Mediterranean Vegetable sandwich is really delightful, the tomato soup is good, and the salads are fresh and well portioned. However, the broth bowls are definitely over seasoned. I must say, the service at this location is ALWAYS 5-star, even if the food is not.
(3)
Rietta D.
My husband and I went on 8.22.15 for the very first time. We loved the sandwich and panini that we ordered. The only confusion that we had was when it came to seating arrangements. We did get the membership and we are looking forward to going back.
(4)
Sunshine M.
This is pretty much like a paradise bakery.. The girl that was working at the counter aid that Panera actually biugh Paradise bakery and that there would be no more PAradise in Phoenix in 2016... Interesting Anyways they do have a similar menu. I got the you pick 2: chicken ceasar salad (taste exactly like paradise bakery) and chicken chipotle panini (this one is actually better!) But no free cookie :( you get a choice of kettle chips, dinner roll, baked chips, and apple... Gonna miss thise free cookies!
(4)
Janet N.
All the food at Panera's chains are pretty much consistent and I always stick to same order I know best. Pick two: bacon turkey bravo & lemon orzo soup with an apple This visit I also ordered their newly showcased Power Passion Smoothie. Bacon Turkey Bravo comes with such a lovely tomato-basil bread, cheese, turkey, bacon, lettuce and tomato. I typically get a tomato soup, but went with their lemon orzo soup for something more simple. It's more of a broth with orzo, instead of a lemon orzo chowder. The smoothie was really good, it was refreshing ! Green from the spinach, fruity and light from the mango and peach I believe. A bit pricey for such a small portion-- might want to stick to smoothie orders at Jamba Juice. Service can be a bit slow and hectic, but the servers do with what they can with those problematic pagers. Pretty busy location during lunch, but they do have a drive- thru.
(4)
Cody V.
Delicious fresh food. I absolutely love the quinoa lentil soup. It has the best flavor! I'm a little disappointed about serving sizes. I ordered the soup to go and when I got home it was about 1/2 a cup. I've also ordered half of sandwich and when I got home to eat it there was approximately 1 Tbs of tuna on the bread. I hope those situations were out of the ordinary and not the standard practice for orders that are "to go".
(3)
Frances L.
Good food but they got my order wrong. I was on that side of town so I decided to stop to pick up lunch. About 24 dollars and change later no lunch for me :( Asked for no tomatoes (due to a mild allergy) and no onions (they overpower the salad). They had my request on the receipt correct, but they were on my food. I called the manager Joe who offered to replace my meal. That was very nice, but I live no where near this location. I guess I wouldn't be doing this bad review if I didn't pay so much for the meal. Really disappointed....
(1)
Daniel B.
Great first time experience. I went light with the chicken Caesar salad, but none the less it it the SPOT! Very fulfilling and super fresh. My friend tried the chicken chipotle panini and he was satisfied as well. Nothing to WOW about it, the food is good though. Kind of like a Paradise Bakery concept.
(4)
Adal R.
The first time I saw Panera Bread, I wasn't sure what to expect. But once I went inside and order the food and ate, I was very delighted by the great food and service. I highly recommend go to Panera Bread. It's amazing!
(5)
Patricia P.
Staff is friendly and helpful. Clean, friendly, quiet environment. Breakfast is my favorite meal of the day, so I highly recommend the egg, bacon, white cheddar cheese on Chiba bread. Very yummy. I also love their tortellini pesto lunch dish(they call it something long and I can't spell it or say it, but it is also very good)
(5)
David L.
Pretty good place and the staff has always been friendly. Managers are actually knowledgeable. They also check in with you to make sure your meal was to be expected.
(4)
Natalie G.
Clean dining area. Friendly efficient staff good food served fresh. I look forward to trying more menu items in the future. Decent prices. Food is cooked to order.
(3)
Elizabeth T.
This place is pretty fast for delicious healthy food. They have a huge variety and a kids menu. The chicken hummus plate is somewhat deceiving. It's a salad with s tiny bit of hummus dressing. Other than the the service was good and quick but pretty pricey. $30 for 3 people to eat 1 item and drinks/cookies/chips not included.
(5)
Joyce H.
They've messed up my order a couple times now.. Probably because its a new store. But! They've more than compensated each time and the food is great, fast, healthy and fresh
(4)
Barbara G.
I ordered from Panera Bread Company today for a company luncheon. Kelli at the Metro location is great! She was precise and accurate on taking our orders and they delivered on time! We placed 18 separate orders from their main menu and every single order was correct. They were highly organized and had not only the order written on the outside of the box but also the persons name. I will definitely use them again for our company events. Thank you Panera!
(5)
Allan A.
There is absolutely nothing wrong or not delicious at this recently opened establishment. I've tried several items off their menu (pastries, cookies, sandwiches) and sampled their range of coffee in the short time they've been open and found everything delicious. Friendly customer centric staff, an immaculate atmosphere thats warm and inviting. I couldn't be more pleased to locate such a great place, fairly close to home, to write my novels. HIGHLY RECOMMENDED.
(5)
Bradley S.
Excited to see a new Panera Bread in north Phoenix! And with a drive thru! Although I tend to hang out and do my work with a mocha and one of their awesome pastries or cookies in front of me. I enjoy Panera in Iowa when I visit. I have been to the Central Ave location many times. My first visit to this new location only deserves 2 stars but I am going to forget about the slow wifi and my to go order missing a salad and focus on the positive. Both employees behind the counter were excellent at their jobs and well trained. I had a large to go order with several special requests and the young gentleman handle my order perfectly and seemed so happy to be there and taking my large order. Pretty rare these days. The best food to order at Panera is Mac and cheese, soup with a roll and a sandwich on your favorite bread. So many types of bread! I like Pinini or Chibatta (neither of which I know how to spell). And be sure to get a cherry danish or cookie for dessert!
(4)
Joe M.
Horrible service! I went into Panera Bread on my lunch break and ordered half a sandwich and a bowl of soup. After ten minutes I asked for a refund because I knew I would not have enough time to sit down and enjoy the meal. I went to the cashier to ask for a refund, she called the manager over to speak with me. While I was speaking with the manager he actually walks away. I had to call for him to come back and finish the refund.
(1)
Ricardo H.
Great soups, great sandwiches, nice people, clean place hopefully they can keep it clean since the area is not so good!
(4)
Richard O.
As you walk in the order Kiosks are too close to the door and you walk right into people trying to order or people are walking into you as you order, bit akward, I don't suggest using them. The food was somewhat bland and a little overpriced for the quantity you get. There was fast and friendly service and the place was very clean. If you are hungry and you love to eat be prepared to drop a lot of cash!
(1)
Elle W.
One star due to management and accuracy. I love Panera and was so thrilled it came to a location near me!! And then this happened... :( The food was great, but this is the 3rd time I've been to this Panera since it opened and each time order is inaccurate. This time I was double charged for food which I kindly brought to an employee's attention she then got the mgr where he began to question ME the customer! In short, I felt insulted and he was reluctant to give me back my refund. It was very disappointing and I left with a sour taste in my mouth. It was a big OUCH. I mean I really love Panera and I was trying to figure out how to bring my coworkers there because they said it was a little pricey but I always thought that they would eventually come around. But now, I'm sad and I won't do that. Hello Jason's Deli...
(1)
Rat S.
I discovered Panera when in Kansas City and was glad to see it come to Phoenix. I like the new fast lane kiosk, service was good, and the decor is nice. Unfortunately they have changed the menu to include a kids section. They seem to be catering now to the "inappropriate for kids" crowd. What would have been a nice breakfast was interrupted by crying babies, and children playing in the dining room. Maybe Panera can go all out and get a clown and playground.
(3)
Michael M.
This location has their act together. So much better than the one downtown. And they a drive thru, online ordering and rapid pickup which is very convenient. The food is good and the interactions with the servers has been great.
(5)
Kathy G.
I love this place! Every person that works there is happy and friendly. They know their menu items well. Chicken Caesar salad is the bomb,
(5)
renee r.
Terrible, horrible service. They couldn't have gotten it more wrong if they tried. I think they've been open now for several weeks.... C'mon guys get it together. I called ahead on the phone. It rang at least 30 times before a meek girl answered. I was driving from Glendale over to the Metro Center and it took the entire drive for her to take the order. By the time I parked my car at the restaurant and walked in, the order still hadn't even been put in. I give them partial credit for trying, as they requested my order to be done on the fly. However, when it came out, it came with an apple. I never ordered an apple. When I asked the gentleman why I was given one, he simply replied, "Well you either get an apple, a bag of chips, or a roll. And it appears they ordered you an apple." Ohhh kayyyy, whatever, at this point I was late. However, I had also ordered a cookie. I had to ask and point out 3x that it was not in the bag before he looked for himself and realized it actually was not there, walked me over the counter, and handed me one. I also had to ask about my drink which was also not given to me. As if this was bad enough, when I got to my destination and opened my bag, I discovered I had been given a cold turkey sandwich instead of the warm turkey panini that I ordered. The food was expensive but fairly good provided you can get it ordered timely and correctly. Anyone want an apple?
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Brunch Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : Free Has TV : No Waiter Service : No Caters : Yes
B M.
So far this location moves pretty slow. There needs to be more consistency in flow and maybe next time buying a dozen cookies won't take 30 minutes. It just seems that everyone is all over the place. I look forward to a better experience.
(2)Debbie C.
Terrible, trust me! It even smells funny.
(1)Tyrone F.
I love panera. I am so used to getting their half and half. My go to was the bacon turkey bravo and a cup of broccoli cheddar. Lately, I've been wanting something on the light side. I chose the Mediterranean chicken and quinoa salad and an avocado turkey blt. I think the total calories for those two items is 500, which is amazing and so filling! I usually get it with an apple, but sometimes you have to ask because they'll forget to sometimes. So I took off one star because I feel that though the order is the same, my experience is not consistent. Sometimes the salad is bigger sometimes the sandwich smaller, sometimes they'll give me bread and sometimes they'll ask if I want an apple. Also, today, I was given a sticky fork that looks like it wasn't washed thoroughly. Last week when I went, there was only one table to sit at because the rest of the tables were dirty and not wiped down. So it's those things that prevent me from giving the five star.
(4)Allison S.
Okay, so everyone's probably tasted Panera Bread/Paradise Bakery's food during a visit to almost any of the malls. This location does not disappoint fans of their standard fare PLUS it has the added bonus of having a drive-through! I have two little guys and often the idea of dragging them in and out of a place just to pick up a quick bite to eat is daunting. Let's face it - mobilizing little ones is anything but quick. That reduces the number of places to grab food to burgers or Mexican food, both of which I enjoy, but probably should eat in moderation. But no more! Now I can visit this Panera Bread and pick up a soup, salad or a sandwich without waking sleeping babies in the back of the car! As much as I love me some fries, this quick option leaves me feeling much better about myself while still saving time. I hope this starts a new trend and the number of places with healthier drive-through options start popping up everywhere!
(5)Jessica G.
I'm very familiar with Panera Locations in SoCal, and usually stop by in between classes at the Lakewood mall location. I was surprised they built one in north phoenix instead of building a paradise bakery. The food is okay, their soups and salads are good. They usually cheap out in the sandwiches so I actually prefer to just stick with their salads. A little pricy for the food you actually get but it's better then the fast food places around the area.
(3)Ashley P.
I had seen commercials for the new noodle bowls and was super excited to try them. I Got the soba noodle bowl and it was just okay. Tasted way too much like mushroom. Would have liked more of a chicken flavor, since the description doesn't say anything about mushrooms. I also got the kale salad which has these awesome cheese crisp things on them. Clean environment, but just didn't quite live up to my expectations.
(3)Alberto B.
Great atmosphere. Great location. Love their soups and as an added bonus they have a drive-thru which comes in handy. Overall great food and decent service. Been here a couple times and have never had any major issues besides the normal "we are out of bread bowls" lol.
(4)Karen H.
MeH!!! The good is ok nothing exotic or interesting... their pastries are BOMB!!!! and their hibiscus and mango tea are amaZING! I usually mix them and I love their cookies or cakes or rolls better than their flattbreads, sandwiches or salads. The service can be Great or Awful depending on who's working I go once a wk on my lunch or on my break to grab some cookies and tea. Sometimes, I get better service than at a seat down restaurant and others they make you feel like your invisible, so it all depends that's why I put 3 stars. But if you go try their TEA!
(3)V W.
Very nice, new place in a convenient location near me. Service needs help and the boxed salads are crap. No free cookie with a meal, either. (HEY, why don't you just raise the sandwich price $.05 and continue with the great cookie idea?) Not liking the "merger" of he two sandwich places. WHY did Panera buy Paradise and ruin it, only then to match the menu.
(2)Mike M.
Just stopped in to buy some fresh rye bread and have an afternoon snack. Their bread is baked fresh daily and sliced on the spot for you. I tried the pecan pastry, heated in the microwave for 30 seconds. EXCELLENT. Would order again. Great with coffee in the AM.
(4)Kitship L.
Bring Paradise back! Stopped in here today for lunch. Ordered a salad. Had no idea where to wait. She register girl just said "have a seat, and we'll call your name". So I sat and waited in the dining area for about 10 minutes.My name was never called. Then I went over to the area where it seemed that people were retrieving their orders. I looked on the counter and there stood my bag. I finally left and am (attempting) to eat the salad now. They give you two cups of dressing which is nice, but doesn't help that the chicken is undercooked and chewy, and that they severely skimp on the corn, black beans and tortilla strips. This salad was nearly $9. Not worth even $5. I really wish Panera never bought out Paradise Bakery. I won't return here.
(1)Phx C.
Meh. Cobb salad was a joke - small handful of lettuce, a couple tiny bits of bacon, and a thin slice of egg. I asked for bleu cheese dressing. I got Caesar dressing. We asked for no sauce on sandwich. It was drowning in sauce. Super thick bread, thin ingredients. We got food to go and didn't discover this til we got home. Of course. I was disappointed that they don't have any salads without meat. Helpful cashier told me I could get salad without chicken but since price is the same, I should just get it. Very few sandwich choices - there are several turkey sandwiches that seem identical to each other plus or minus one ingredient. Food was ok, but nothing special. We were not impressed and won't be back.
(2)Denise M.
Great lunch... Soba noodle soup with chicken very good! Food is very good great price. The staff is very friendly and make great recommendations. And the general manager Joe is very very nice.this establishment is above average!
(5)Candace O.
AWESOME CATERING AND STAFF :) Thank you Kelly in catering for saving me today and catering my office lunch with only an hour notice! So awesome, I will be sure to use you (with more advance notice) next time. Ps. Everyone loved the food too!
(5)Stephanie H.
It's fast food in a healthy mask. The price is right. The menu is not spectacular, but in a hurry, you'll feel much better about your decision than if you were to grab a Big Mac from McDonald's. The Mediterranean Vegetable sandwich is really delightful, the tomato soup is good, and the salads are fresh and well portioned. However, the broth bowls are definitely over seasoned. I must say, the service at this location is ALWAYS 5-star, even if the food is not.
(3)Rietta D.
My husband and I went on 8.22.15 for the very first time. We loved the sandwich and panini that we ordered. The only confusion that we had was when it came to seating arrangements. We did get the membership and we are looking forward to going back.
(4)Sunshine M.
This is pretty much like a paradise bakery.. The girl that was working at the counter aid that Panera actually biugh Paradise bakery and that there would be no more PAradise in Phoenix in 2016... Interesting Anyways they do have a similar menu. I got the you pick 2: chicken ceasar salad (taste exactly like paradise bakery) and chicken chipotle panini (this one is actually better!) But no free cookie :( you get a choice of kettle chips, dinner roll, baked chips, and apple... Gonna miss thise free cookies!
(4)Janet N.
All the food at Panera's chains are pretty much consistent and I always stick to same order I know best. Pick two: bacon turkey bravo & lemon orzo soup with an apple This visit I also ordered their newly showcased Power Passion Smoothie. Bacon Turkey Bravo comes with such a lovely tomato-basil bread, cheese, turkey, bacon, lettuce and tomato. I typically get a tomato soup, but went with their lemon orzo soup for something more simple. It's more of a broth with orzo, instead of a lemon orzo chowder. The smoothie was really good, it was refreshing ! Green from the spinach, fruity and light from the mango and peach I believe. A bit pricey for such a small portion-- might want to stick to smoothie orders at Jamba Juice. Service can be a bit slow and hectic, but the servers do with what they can with those problematic pagers. Pretty busy location during lunch, but they do have a drive- thru.
(4)Cody V.
Delicious fresh food. I absolutely love the quinoa lentil soup. It has the best flavor! I'm a little disappointed about serving sizes. I ordered the soup to go and when I got home it was about 1/2 a cup. I've also ordered half of sandwich and when I got home to eat it there was approximately 1 Tbs of tuna on the bread. I hope those situations were out of the ordinary and not the standard practice for orders that are "to go".
(3)Frances L.
Good food but they got my order wrong. I was on that side of town so I decided to stop to pick up lunch. About 24 dollars and change later no lunch for me :( Asked for no tomatoes (due to a mild allergy) and no onions (they overpower the salad). They had my request on the receipt correct, but they were on my food. I called the manager Joe who offered to replace my meal. That was very nice, but I live no where near this location. I guess I wouldn't be doing this bad review if I didn't pay so much for the meal. Really disappointed....
(1)Daniel B.
Great first time experience. I went light with the chicken Caesar salad, but none the less it it the SPOT! Very fulfilling and super fresh. My friend tried the chicken chipotle panini and he was satisfied as well. Nothing to WOW about it, the food is good though. Kind of like a Paradise Bakery concept.
(4)Adal R.
The first time I saw Panera Bread, I wasn't sure what to expect. But once I went inside and order the food and ate, I was very delighted by the great food and service. I highly recommend go to Panera Bread. It's amazing!
(5)Patricia P.
Staff is friendly and helpful. Clean, friendly, quiet environment. Breakfast is my favorite meal of the day, so I highly recommend the egg, bacon, white cheddar cheese on Chiba bread. Very yummy. I also love their tortellini pesto lunch dish(they call it something long and I can't spell it or say it, but it is also very good)
(5)David L.
Pretty good place and the staff has always been friendly. Managers are actually knowledgeable. They also check in with you to make sure your meal was to be expected.
(4)Natalie G.
Clean dining area. Friendly efficient staff good food served fresh. I look forward to trying more menu items in the future. Decent prices. Food is cooked to order.
(3)Elizabeth T.
This place is pretty fast for delicious healthy food. They have a huge variety and a kids menu. The chicken hummus plate is somewhat deceiving. It's a salad with s tiny bit of hummus dressing. Other than the the service was good and quick but pretty pricey. $30 for 3 people to eat 1 item and drinks/cookies/chips not included.
(5)Joyce H.
They've messed up my order a couple times now.. Probably because its a new store. But! They've more than compensated each time and the food is great, fast, healthy and fresh
(4)Barbara G.
I ordered from Panera Bread Company today for a company luncheon. Kelli at the Metro location is great! She was precise and accurate on taking our orders and they delivered on time! We placed 18 separate orders from their main menu and every single order was correct. They were highly organized and had not only the order written on the outside of the box but also the persons name. I will definitely use them again for our company events. Thank you Panera!
(5)Allan A.
There is absolutely nothing wrong or not delicious at this recently opened establishment. I've tried several items off their menu (pastries, cookies, sandwiches) and sampled their range of coffee in the short time they've been open and found everything delicious. Friendly customer centric staff, an immaculate atmosphere thats warm and inviting. I couldn't be more pleased to locate such a great place, fairly close to home, to write my novels. HIGHLY RECOMMENDED.
(5)Bradley S.
Excited to see a new Panera Bread in north Phoenix! And with a drive thru! Although I tend to hang out and do my work with a mocha and one of their awesome pastries or cookies in front of me. I enjoy Panera in Iowa when I visit. I have been to the Central Ave location many times. My first visit to this new location only deserves 2 stars but I am going to forget about the slow wifi and my to go order missing a salad and focus on the positive. Both employees behind the counter were excellent at their jobs and well trained. I had a large to go order with several special requests and the young gentleman handle my order perfectly and seemed so happy to be there and taking my large order. Pretty rare these days. The best food to order at Panera is Mac and cheese, soup with a roll and a sandwich on your favorite bread. So many types of bread! I like Pinini or Chibatta (neither of which I know how to spell). And be sure to get a cherry danish or cookie for dessert!
(4)Joe M.
Horrible service! I went into Panera Bread on my lunch break and ordered half a sandwich and a bowl of soup. After ten minutes I asked for a refund because I knew I would not have enough time to sit down and enjoy the meal. I went to the cashier to ask for a refund, she called the manager over to speak with me. While I was speaking with the manager he actually walks away. I had to call for him to come back and finish the refund.
(1)Ricardo H.
Great soups, great sandwiches, nice people, clean place hopefully they can keep it clean since the area is not so good!
(4)Richard O.
As you walk in the order Kiosks are too close to the door and you walk right into people trying to order or people are walking into you as you order, bit akward, I don't suggest using them. The food was somewhat bland and a little overpriced for the quantity you get. There was fast and friendly service and the place was very clean. If you are hungry and you love to eat be prepared to drop a lot of cash!
(1)Elle W.
One star due to management and accuracy. I love Panera and was so thrilled it came to a location near me!! And then this happened... :( The food was great, but this is the 3rd time I've been to this Panera since it opened and each time order is inaccurate. This time I was double charged for food which I kindly brought to an employee's attention she then got the mgr where he began to question ME the customer! In short, I felt insulted and he was reluctant to give me back my refund. It was very disappointing and I left with a sour taste in my mouth. It was a big OUCH. I mean I really love Panera and I was trying to figure out how to bring my coworkers there because they said it was a little pricey but I always thought that they would eventually come around. But now, I'm sad and I won't do that. Hello Jason's Deli...
(1)Rat S.
I discovered Panera when in Kansas City and was glad to see it come to Phoenix. I like the new fast lane kiosk, service was good, and the decor is nice. Unfortunately they have changed the menu to include a kids section. They seem to be catering now to the "inappropriate for kids" crowd. What would have been a nice breakfast was interrupted by crying babies, and children playing in the dining room. Maybe Panera can go all out and get a clown and playground.
(3)Michael M.
This location has their act together. So much better than the one downtown. And they a drive thru, online ordering and rapid pickup which is very convenient. The food is good and the interactions with the servers has been great.
(5)Kathy G.
I love this place! Every person that works there is happy and friendly. They know their menu items well. Chicken Caesar salad is the bomb,
(5)renee r.
Terrible, horrible service. They couldn't have gotten it more wrong if they tried. I think they've been open now for several weeks.... C'mon guys get it together. I called ahead on the phone. It rang at least 30 times before a meek girl answered. I was driving from Glendale over to the Metro Center and it took the entire drive for her to take the order. By the time I parked my car at the restaurant and walked in, the order still hadn't even been put in. I give them partial credit for trying, as they requested my order to be done on the fly. However, when it came out, it came with an apple. I never ordered an apple. When I asked the gentleman why I was given one, he simply replied, "Well you either get an apple, a bag of chips, or a roll. And it appears they ordered you an apple." Ohhh kayyyy, whatever, at this point I was late. However, I had also ordered a cookie. I had to ask and point out 3x that it was not in the bag before he looked for himself and realized it actually was not there, walked me over the counter, and handed me one. I also had to ask about my drink which was also not given to me. As if this was bad enough, when I got to my destination and opened my bag, I discovered I had been given a cold turkey sandwich instead of the warm turkey panini that I ordered. The food was expensive but fairly good provided you can get it ordered timely and correctly. Anyone want an apple?
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