Gus’s New York Pizza & Bar

2755 N 91st Ave,Ste 100
Phoenix, 85037
Reviews:
The wait staff appears to be fresh out of junior high.. Fried mushrooms were brought to my table frozen, the wings are also cheap frozen quality. Looks like a crappy hangout for the neighborhood. I felt like a minority (i'm not mexican..)
I've never eaten there, so I can't address that. I only can address the quality of the pizza. I'm usually only a fan of thick-crust pizza, but for thin crust, this is excellent.
Been to this place twice now. The first visit I tried the pizza and it's pretty good! Tried t he Bronx Bomber and it was pretty tasty. Service was fine, so was wait time. Wasn't pleased to find out it was a Raiders bar and the people that come with that, but i'm not gonna fault em' for a football team(albeit a bad bandwagon team). Now my second visit is what took it down to 2 stars. I went to the bar for some drinks and immediately the bartender was unfriendly. I had pulled up a post from their facebook for a free drink and she gave me a dirty look. Next order the beer I wanted was out, so I had to get a different beer. Not too big a deal. Then I ordered an amaretto sour. This confused our simple bartender, looked at me like I was crazy and made me a glass of half amaretto and half sweet n' sour(wrong, if you didn't know.). It was okay, not the worst i've ever had. I then tried to order a Rum Collins, a very common well drink, and again the bartender looked at me like I was crazy. She asked me what it was, I explained "Uh...Rum & Collins mix? You know, Rum Collins..." She fed me some bullshit that they didn't have one or another ingredient so I just told her to stick to another Sour. I watched as she ran out of Amaretto after MAYBE a shot, looked around for more, then just filled most of the glass with sweet n' sour like I wouldn't notice. It was horrible, as it was essentially just sweet n' sour. I took that crap right off my bill and left. The bartender was inept enough to not even know how to make simple well drinks that include TWO INGREDIENTS! I can make a better cocktail than this cavewoman. I would return to eat in the seated area(not very nice either, reminds me of a couple of tables thrown in a warehouse with Raiders swag thrown up) for the specialty pizza, but then again why do that when Palermo's is right around the corner? Will never return to the bar and they lost a lot of money on me as I would've been a regular customer for at least the next year if they weren't children who couldn't mix a Shirley Temple if their life depended on it.

(623) 936-1200

Italian, Sports Bars, Pizza

Store is open now

Romano’s Macaroni Grill

2949 W. Agua Fria Fwy
Phoenix, 85027
Reviews:
My partner and I had dinner at Macaroni Grill on 4/20/15. The service was terrible. My partner got his food in about 7 minutes, my order did not arrive until 15 minutes. I don't think any waiter was assigned to our table. I finally got the attention of the Manager. He was very unprofessional. We used to dine at this Macaroni Grill location regularily but the last several times the service has been very bad and the food quality has not been good. In the past the quality of the staff and Manager was high; now it is really bad.
I do not understand why this place is rated so low.. I am extremely critical when reviewing places and this place was AMAZING. Our waitress was Natalie.. She was I think the best waitress I've ever had. You can tell she loves her job (or at least pretended really well.) she asked if we were in a hurry from the start... I'm pregnant and tired.. She didn't drag on her speech. She was fast. Never an empty drink. Just an all around amazing experience! And the food was awesome. We will be back!
Arrived at 12:48pm sat in the bar which is usually where we eat at Macaronis no service for ten minutes with only one other table in bar so moved to regular dining room, immediately got seated and took our drink order, asked if we would like some bread. She returned 5 minutes later with wine and water we never did see the bread. There were only 4 tables in restaurant and 2 servers so you would think service would be excellent...... well 40 minutes later she brings the salads to our table and then 4 minutes after that the main entrée, so we didn't have time to eat our salad, food was good and when we finally got the bread it was not fresh at all. This is the second time we have had this experience at this restaurant and it will be the last. This place needs some new management.

(623) 580-8681

Italian

Store is open now

Pizza Hut

3602 W Camelback Rd
Phoenix, 85019
Reviews:
It kinda seems silly to review a Pizza Hut since they're basically on every corner, but I hadn't ordered it in a long time until today and it was really good. The pie we ordered was of the pan variety and it was sooooo delish. The crust is buttery and crispy, making this pizza waaaay better than any of the other crust options. If you haven't had it in awhile, try the pan pizza, you'll be glad you did!
about 2 weeks late :) we ordered about 7 pizzas online for my daughters birthday. They could not have been made any better. Perfection! Crust was crispy and yummy. Just the right amount of sauce. 5 pan pepperoni, 1 pan supreme, and 1 stuffed crust pepperoni. Made and fresh out of the oven at the exact time I selected. May have ordered to many BUT they were great reheated in the oven after school for the kiddies! Really enjoy Pizza Hut. definitely a loyal customer!
Ok. I get it, I made the typo in my phone number in my online order, but the address was right... when I call to find out where my order is, I am told that if they can't verify the phone number, they cancel the order... I actually don't have too large of an issue with this, but at least offer to make it right and rush me a new order.

(602) 973-3963

Pizza, Italian, Chicken Wings

Store is open now

Pizza Hut

18440 N 7th St.,#13
Phoenix, 85022
Reviews:
This is a HORRIBLE Pizza Hut location. I don't know what their problem is. I've had orders messed up five different times now. One of the times the manager gave me a credit for a free pizza, yet next time I called in the other manager said that I couldn't have it for free, but only a discounted price. THEY HAVE AN ACCOUNT FOR ME ON FILE, it's not like I just pulled that out of my A** when I called back!! Our food has been incorrect, things have been missing, and it has shown up bone dry before. No fun, and they don't even act like they care when you call. The latest debacle this evening was the wings. I like my wings saucy. Shouldn't be a problem, right? A long time ago, I ordered their wings and they were mostly dry. So from that point forward, I ordered extra sauce, which you have to pay 50 cents more. Yet every time I did that, the wings were drowning in sauce, so I didn't even need the extra sauce on the side. I kept paying for extra sauce for no reason. Tonight, I orders wings (no extra sauce) and just put a note to make sure the wings were sauced well. My order is delivered...NO blue cheese that I paid money for, and the wings have spots where there isn't any wing sauce on them at all. Seriously??!!!!! I called and spoke with an extremely unhelpful guy, he sounded young. He wasn't listening to what I was trying to say and at one point said that I could order my wings without sauce on them. WTF my problem is that you guys don't put enough sauce on them!!! He then went on to say that my note said extra sauce and since I didn't pay they didn't put it on. Yet A) my note never said "extra" and B) I always got the phone call from them in the past saying if you want extra sauce you have to pay the driver 50 cents. No phone call this time. I assumed that my directions in basic English would be clear to the average Pizza Hut worker. He said it's how they "interpret" the note. There is another Pizza Hut location closer to me, but for some reason this is the one that is assigned my address for delivery. Apparently the credit that they wanted to give me for the blue cheese is only good if I order from their location again. What a joke. I told them to not bother with the credit and hung up. I guess from now on we will only be eating Pizza Hut if we want to pick up our order, since we're done with this location for good.
RUN AWAY. They may have a Pizza Hut sign and Pizza Hut food, but with the service you get, you would think you are in a back alley getting surgery from Michael J Fox. Metaphor aside, this location is TERRIBLE. Spend the time to go to a different location. They have an average of 2.5 stars for a reason. I placed an order online at 8:09 that was followed immediately by the email saying my food will be delivered at 8:39. At 8:20 I missed a call because I'm busy enjoying a laughter filled night in with my boyfriend. I check my phone to see the time at 8:21 and saw that I just missed a call from a number I didn't know. FYI - I'm new to the area and AZ in general so every number is foreign to me. I check to see if I have a voicemail from that number......NOPE....I go on about my night. Fast forward to 8:59 when I checked my phone again (20 minutes after my food was supposed to arrive), I get frustrated thinking the food should have been here. I look up their number and give Pizza Hut a call **SPOILER ALERT** It was Pizza Hut at 8:20pm. I call back, asking what's going on and instead of getting any information, I get told, "Hold on." Then I'm talking to someone new. Adam. Who I can assume is a manager, maybe? Anyway, I come to find out that my card was declined (thanks Chick Fil A and your security breech) and that they cancelled the order after I didn't answer my phone (because no American has more than one credit card). I bring up that I didn't have a voicemail from said caller which contradicts their policy/protocol which IS to leave a message. Said manager ADMITED that she (female caller) didn't follow protocol and had no sympathy that now an hour has passed and I'm a very unsatisfied client. Did you get that?.. The manager ADMITTED that they didn't follow proper protocol for this situation. Adam, like a robot, kept repeating, "the best I can do is give you a $5 credit." Adam said they canceled the order after I didn't pick up the phone. That's how disposable of a customer I am?? You're too lazy to leave a voicemail?? What if I was taking a shit? Screw me, I guess since I missed your call I don't get dinner tonight. I'm supposed to have pizza hut's number memorized and know that a random 623 number was them?? Oh wait.... I would assume any reputable business would in fact leave a Voicemail if they needed to get in touch with me. Ok well I'll remember that the next time I'm hungry. Oh balls, that's now. Well at least I have credits. They're low in fiber, just like everything else...because they're NOT FOOD! What could have made it right? Say "I'm sorry," I'll give you a different card and you get someone to bring me the dinner I ordered. But who am I? I'm just a simple girl with simple expectations. Just do yourself a favor and DO NOT expect any customer service from this location. Go elsewhere. I will be driving to a different Pizza Hut just to avoid this kind of awful handling of issues that arise. I know things happen but the way you deal with them is how you retain customers. Shame on you Pizza Hut. I asked Adam, "Is it worth it to you to lose a customer who just moved to your area over a $16 order?"..... Apparently the answer is YES. Employees don't follow protocol and do their due diligence to ensure their running a smooth a customer focused/customer satisfied business. Worst Franchise EVERRRRR!
This place has crappy customer service. They forgot part of our order from tonight. When we called to get it corrected the manager was rude and unhelpful.

(602) 863-1224

Pizza, Italian, Chicken Wings

Store is open now

Streets of New York

7805 N 35th Ave
Phoenix, 85051
Reviews:
I've always liked Streets but I'd never been to this location even though it's right near my home. Had the lunch special - half a sandwich and half a dozen BBQ wings. The wings were awesome - lots of sauce, cooked perfect, crunchy without being hard to eat. The sandwich was good with lots of melted provolone and a sesame seed hoagie roll. It wasn't worth the $7 because of size, but it was a really good lunch. Bonus: the sodas come in giant glass steins!
So disappointed!! I have ordered online from them many times. I am the kind of person who is willing to pay more for good quality and I don't mind a wait either. In fact I am an ideal customer, who rarely complains. Tonight was terrible!! I ordered my dinner through the website a little early, because I know it usually takes an hour or so for the food to arrive, though I am only 2 blocks away. My order was supposed to arrive at 6:30. At 7:15 I decided to give them a call to make sure there were no issues. The girl who answered the phone assured me that my order had just left. So we waited. At 8:10 I had my significant other call, and he was informed not only did they have no order for me, but that in fact their computer had just happened to break today. So the 60.00 I was charged through their personal website was not even on record. On asking to speak with a manager we were informed that only she and a cook were there, no manager on site. So there was no way to get my money back until I spoke with this higher up? Don't get me wrong I have a decent amount of money in my account, but 60.00 is nothing to scoff at. It's too late now to order pizza anywhere else, since we waited all night for this order that didn't go through. I am not even upset really about the order messing up, I mean things happen. I am super mad about the fact that I was blatantly lied to, when I could have made different accommodations for my evening other than waiting for food that never came.. Someone can use some training on customer service- NEVER LIE, especially if you aren't going to come through for the person!!
Absolutely terrible customer service! When the smug girl on the phone took my order she failed to take my address for delivery. Assuming that they had it on file, I didnt even ask. Failure one was not checking the address or even bothering to take one. After an hour and a half I called to see where my pizza was, and was told that she didn't have the right number or the right address. I could hear a guy in the background telling her to tell me she tried calling but had the wrong number. Failure 2 and 3 Even if I wasn't lied to about them trying to call, its hard for me to believe that the caller ID couldn't have been matched to the order time to get a correct number. The food has never been much more than convenient. But mediocre food and craptastic employees just lost me for good. Don't give them your business.

(602) 973-5988

Pizza, Italian, Sandwiches

Store is open now

Pizza Hut

3375 E Shea Blvd.,C2
Phoenix, 85028
Reviews:
Normally I wouldn't bother to write a review for a Pizza Hut. Or even check in on Yelp. Some secrets are best kept in the family. It's Pizza Hut after all. Everyone knows what they're going to get. So what's the motivation this time? I noticed some really bad recent reviews for the carry out location I occasionally use. The workers there, however, are consistently nice and really seem to be trying to do a good job given the limitations that Pizza Hut presents. I just wanted to give them a little "thumbs up". Three stars, the maximum rating allowed by law for a Pizza Hut.
If I could rate 0 I would. I called at 10:55 to place an order the guy answers and says can u call back when we're open and hangs up. I call exactly at 10:59 to place an order I go pick up my I take it back to have lunch this pizza is so salty. I couldn't eat it.
For real? My latest experience with this Pizza Hut was almost something to laugh at. My boyfriend and I called at around 9:20 for delivery on a Wednesday night. The girl answered the phone, and we stated that this was for delivery. Her first response was that "we're on an hour and a half wait for delivery orders." Really? A primarily delivery-based pizza place is an hour and a half on deliveries? What in the world...? Anyhow, we changed our minds and stated that it was for pickup. We decided to order one of the specially advertised $8.99 dinner boxes, but she immediately responded that they were out of the boxes. Ok, really? For a nationally recognized chain to be out of an advertised special is a little ridiculous. So, thinking that third time would be a charm, we tried to order the cheese lovers pizza (or whatever it's called) and a side of cinnamon sticks. Needless to say, we were turned down again because apparently they are out of "all rectangular dough" meaning the rectangular slices to make the garlic toast and the cinnamon sticks. Pizza hut has a mere 4 different things on the menu (excluding variations). HOW ON EARTH CAN YOU BE OUT OF 3/4?! After going nowhere for five minutes, we decided to tell the girl to forget about our order and that we'd consider elsewhere. Just a note to this particular franchise owner, stock enough product and hire enough employees to keep up with demands.

(602) 996-0363

Pizza, Italian, Chicken Wings

Store is open now

Pizza Hut

20206 North 27th Ave,Ste B
Phoenix, 85027
Reviews:
This is a great Pizza Hut location. The pizza comes out on time, it looks and tastes great every time, and they're super friendly in there. They even gracefully handled an issue with my order that was entirely my fault. No extra charge to fix it, no bad attitude, just good service. I've been to some *really* terrible pizza places, including Pizza Hut locations, that will never get my business again. I'll be coming back to this one for sure though. Of course, I'll update my review if this proves to be inconsistent.
I was really craving pizza one day at work, so I decided to try this pizza hut one more time. I ordered by 10am,they said pizza would be there by 10:40, but pizza wasn't there until 11:30. Avoid this place if possible.
i wouldn't normally review a pizza hut, but this one seems to need a review. when i walked in, the place stunk. not like bleach or other cleaning supplies, but stinky in a way i cannot adequately describe. it was bad. it seems they forgot that even though this is a takeout/delivery location with no sit down dining room, customers still have to go inside sometimes - like when they pick up their pizza, but i digress. we order from this pizza hut once or twice a year. the pizza is very consistent, and definitely not the best in the valley. not sure what's going on with the cheese, but it never gets stringy and just kinda stays in globs on the top. weird. this weekend's pizza was overly saucy. overall i guess it was about what i expected and i'm not sure why we ordered it. i'm not looking forward to returning anytime soon. on another note, i was entertained by the sign on the door that said the results of a recent area audit revealed they needed to remind delivery drivers that they aren't allowed to have passengers when making deliveries. +1 star for entertainment value - and that's being generous.

(623) 580-6878

Pizza, Italian, Chicken Wings

Store is open now

Pizza Hut

2436 E Bell Rd
Phoenix, 85032
Reviews:
I'm stuck-I really don't know what to rate these guys! We ordered take-out. I called in the order, and the guy that answered was very friendly and professional. I heard the other line ringing and I asked if he needed to answer it, and he said no, I was his only customer; which I thought was great. He said the pizzas would be ready in 15 minutes and confirmed the specifics of the order. Dave went and got the pizzas, and they were ready when they were supposed to be. So good service! I haven't had Pizza Hut in a long time; but I expected the quality to be consistent with my past experience. I grew up on Pizza Hut, we used to drive to the next town (7 miles) over for this treat (yes, I'm from a rural place)...and no matter how long the time passes, it's always that same greasy crust I know I shouldn't be eating, but yet I love to eat it. Anyways, the veggies and topping were good quality, my only complaint is that the crust was too doughy; neither the pan pizza or the hand tossed were cooked long enough; which did lead to my disappointment. So why don't I know how to rate them? I love pizza and eat it all the time. If I was going to rate them on taste alone: 2.5 (doughy crust); service: 5; uniqueness: 2; however consistency, turn-around time and service in this location was good tonight! So they earn 4 stars; hopefully they will adjust the cooking times in he future! It's not gourmet, and I've definitely have had better, but it's decent.
The only good thing I can say is arrived after 28 minutes. I happened to look at the counter on their website when my doorbell rang. I ordered a large thin crust pizza, half just cheese and half with bacon, mushroom, and red onion. When I say there were about 5 little crumbles of bacon across 4 pieces of pizza I'm not exaggerating. There were about 6 pieces of mushroom and 8 pieces of red onion. I think their cook is personally trying to save the company money, one pepperoni at a time. The pizza was also cold. I added on garlic butter flavor to the crust and it was disgusting. It was really "fake" tasting and too strong. I forced down a slice because I was starving. It was awful. I've never liked Pizza Hut but I had it at my sister's (not from this one) a couple weeks ago and it was pretty good so I thought I'd give them another try. I gave up and took a nap instead of calling them. Then, the more I thought about, the more I knew I shouldn't have to pay for that. I called and spoke to a manager who could give 2 sh*ts about my crappy food but immediately refunded my $ so I was happy. How do they stay in business?
Could be better, lacking employees, and a salad bar. Miss the old style pizza huts. It is nice to not have to clean up a mess though.

(602) 971-2060

Pizza, Italian, Chicken Wings

Store is open now

Pizza Hut

4708 S 48th St
Phoenix, 85040
Reviews:
New employee made a mistake. It happens to all of us. When I called back to make them aware of the problem Kevin and the delivery driver made everything ok! The quality was great and the students of ITT Tech will continue to order from our local Pizza Hut. Thank you from Tracy!
Terrible. Instead of contacting the customer for more clarification on how to find the location on delivery, they just cancel the order and wait until we call to find out... Awesome. **managed to still mess up the order second time around. Don't go here. Terrible service and terrible staff.
I like being called boss lady a lot, and my fiancé likes to be called boss. We heard a lot of this while dining here after an exhausting day of moving decades worth of accumulated belongings. The waiter took awhile to get us any menus but the place was busy in all fairness. The pizza and fries were actually pretty good compared to the locations in Chandler, does Chandler really suck that bad? Service was friendly, as I mentioned we heard a lot of, "what can I get for you boss?" etc. This location was also a lot nicer than what I am used to for Pizza Hut. Although I hear a lot of aggravation over wait times. A lady coming out as we were going in was grumbling to herself about how she had to wait 40 min to pick up her order. I don't know about you, but when I see people grumbling to themselves I have to think they are supremely pissed off about something. Maybe not the best location to eat if you are shell shocked starved or in a hurry?

(602) 438-9236

Pizza, Italian, Chicken Wings

Store is open now

Pizza Hut

3602 E Thomas Rd
Phoenix, 85018
Reviews:
Pros: Consistent quality. I like the pepperoni pizzone and my sister likes the Hershey chocolate sticks. Cons: Why would I bother to place my order online hours in advance, if its not going to be ready when I arrive? They didn't even start making it till I got here. Additionally, they got my order wrong! Scary neighborhood and parking lot full. I had to park in the shopping complex next to this one.
Ordered online today took 1 hr and 30 minutes to get delivered, and my pizza was cold . I don't think I'll order from this location again .
Took forever. Paper plates. No red pepper. Hair in my food. Phone rang off the hook. Dirty lobby and dinning room. Hmmmm, that seems like a fair assessment of what we had.

(602) 956-5363

Pizza, Italian, Chicken Wings

Store is open now