This IHOP was recently renovated, so it looks really nice inside. It's craaaazy busy here, but they try to make the wait as short as possible. Service was fast, they got my order correct, and my omelette was delicious. On top of that, they were having issues splitting our bill at the end of the meal so we got free brunch. Thank you IHOP!
(5)
Richard G.
It has been years since going to an IHOP. I've always associated them with Denny's but my mind has changed after going here to meet family. Our server, Nicole, was incredibly efficient. That place was very busy but she mastered every detail of our group; even my sister who had very specialized instructions on what she wanted. Everything was perfect. Also, she frequently came by to check on us without interrupting the conversation or being intrusive. Our late breakfast was not bad. The chicken crepes were great as were some omelets & pancakes that our group had. I always like places where the manager roams through inquiring as to how guests are being treated. This manager was ideal in that respect. To paraphrase Arnie S, "we'll be back".
(5)
Jasmine C.
This location is friendly and fast. The food is prepared well and the prices can't be beat. I love that they will give me a large iced tea refill to bring with me since it is so hot out right now.
(4)
Maricela C.
My husband and I came in early Friday morning. Our server was AJ, he was fantastic. He went above and beyond to make this a memorable experience. He was fast, friendly, and always had a smile on his face. We will be back!(:
(5)
Eddie G.
This IHOP deserves 5 stars the staff was super friendly and we're pretty fast, this location must if been remodeled it looked nice, my split decision breakfast I ordered was really good everything was really hot and delicious, I'm not sure what those other yelpers experienced but I had a great one. If I ever drive by Phoenix again I'll be stopping here again.
(5)
Marty F.
Ive probably been to about five or size IHOPs, but I will say that this is my favorite one. Why I gave it four out of five stars was because the wait. Being so popular and good, there's always a line outside the place to get in. I guess that's a good thing, right? Once I was seated, the waitress was over to our table within the first minute. She took our drink order and in another minute she was back and we had ordered our food. One of the things I love about IHOP is that you get pancakes with almost every meal. How could you go wrong there? I got a ham and cheese omelet and personally I like to hit the pancakes first. My God.. they were incredible. So fluffy, hot, fresh.. with butter and syrup, those were gone in no time. I moved onto my omelet where I discovered it loaded with a ton of cheese. That might be gross to some, but this is was just delicious. Our waitress was always on top of making sure we had drinks filled and needing other things. Such a great experience. Love this place.
(4)
Amy B.
I have been here several times to eat before, and have always had a great experience. This IHOP is located off the I-10 and Ray Road. For some reason, its listed as a Phoenix location when I consider it Awatukee. I like this place because I have always had such wonderful service here. The waitresses are always nice to me, I'm always seated quickly, and I dont have to wait forever to get my food. Decent selection of food night or day, and the place is open 24 hours. I know its considered a "chain resturant" but honestly, I don't hold it against them. Sometimes, I think we could all use some comfort food (like I needed today) and I think this is a reliable place to get it without sacraficing service or price.
(5)
Nik g.
just had a latenight dinner at IHOP....first of all you must lower ALL expectations when going into IHOP around 11, 12, 1 at night and anytime into the wee hours of the night. First we get sat, waited a good 10min before our server showed up. I ordered CHICKEN STRIPS & FRIES. my gf got the 2x2x2. We waited another 20min or so to get our food. Of course what does she bring me, a chicken quesadilla. LOL oh yea that's right i forgot to clarify with my server that when i said chicken strips and fries, i really mean chicken strips and fries! Not a crappy quesadilla. She didnt come by our table for another 10min, and by then i didnt want to wait another 15-20min for my correct order to come out so i made due with the junk infront of me. Yea it was junk, scraps of chicken that looked like it was microwaved or something, with tomatoes and cheese. One of the 4-5 slices didnt even have the crappy chicken in it!?!?!! LOL so.....idk like i said, you must lower ALL of your expectations when you go to IHOP this late, especially if you're not ordering breakfast items. So i guess in a way this is my fault for not expecting even worse.......but don't get me wrong, IHOP is good for breakfast, and i'd normally give it 4-4.5 stars
(2)
Brian L.
I seem to always get unlucky here and end up with a server that disappears for long periods of time. The food isn't bad, but it's really kind of hard to screw up mostly serving breakfast items, so that's not really saying a lot. If you go on a Saturday or Sunday morning, be prepared to wait a long time if they're busy. It's not worth the wait.
(2)
Wendy D.
My guy and I stood at the door waiting to be even acknowledged to be seated for about 7 minutes. No it was not busy, and no there was not a line. the MANAGER/SUP made eye contact with me and looked away not bothering to even direct a hostess or waitress over to seat us. Once seated (eventually) the waiter came back to give us menus and take our drink orders and then take orders when he returned with our drinks. At this point another party (of 5) were seated and helped by another wait person right behind us. The people behind us had thier orders taken 10 minutes after us and were almost finished eating when we finally got our food, at this point its about 40 minutes after being seated and a half an hour after our food was ordered, and no, we weren't apologized to or checked on at all. At some point another waitress (many of which seemed to be standing around) motioned to us and spoke to our waiter in spanish and he scoffed, literally out loud, like he didn't care that we were waiting. After we finished eating he offered to refill my drink (that had been empty for about half an hour at that point) I told him it was a little late for that. He only stopped by to clear dishes and drop the bill. He never checked on us to see how our meal was or if everything was ok. We eat out often enough, we are good tippers, but no, We meant to leave you no tip, not because were cheap, because were aren't. It was meant as a slap in the face, because although I get that you were working on New Years Eve, we would have actually tipped you MORE for good service and having to work a holiday. We get that but we deserve to be treated properly. We won't be returning to this location.
(1)
Gina Y.
Below is the complaint I wrote to IHOPS Corporate headquarters: We came in on the above date for lunch. We walked in and there was a party of like 8 in front of us who were waiting for a table. The hostess comes to the front, does not even acknowledge us and tells the party their table is ready. Ok so she seats that party and we continue to wait. After 10 minutes we walked out she never came back to the front and never even acknowledged we were there. The location was pretty empty also so being busy is not an excuse. She was a young thin girl with brown or black long hair and I think she was wearing a black shirt. I guess IHOP lost my business I will go to Dennys from now on. She should be fired. This was the location on Ray Rd right off I-10 in Phoenix. So tell me why should I try IHOP again?
(1)
Eric M.
One of the worst breakfast experiences that I have had. Ordered 2 eggs sunny side up, hashbrowns and sausage. Complex order, I know, but none the less after 45 minutes our food still had not arrived. Obviously our order had not been placed, my wife inquired as to the status of our order and informed the wait staff that we needed to leave soon please bring out the order. What occurred was a train of people with various excuses as to why 2 eggs have taken now an hour to be cooked and served. We ended up having to take our order to go, what we received was two eggs that could only be described as extra well done and hard, burnt sausage and cold potatoes. Waffle House would have been a better choice than this IHOP.
(1)
Chelsea J.
I've only gone to this IHOP once. Want to know why? I will tell you. Because I've never had worse service in my entire 22 years of being on this earth. I went at around 12am. Which is late, but no excuse for bad service! I have gone to Denny's later and had more cheery people around me. Anyway, so my bro and I get this one young waiter. Can't remember his name which is a shame. So he takes our order and is super short with us. Fine. Our food comes an hour later (I timed it) with only 2 other people in the whole restaurant. Okay. Cool. So I get my order, and it's 3 types of wrong. The waiter gets mad...at me??? Okay. Awesome. So he brings me my English muffin I ordered to being with. Except...it's half. If an English muffin. Confused, I asked where the rest of it was. He confessed that he dropped the other half, then ASKED ME if I wanted another one. Like 'Well I guess I can make you another one.' Seriously? Wow! Yeah I didn't order half of an English muffin nor am I paying for it! Then because of his mix up, he actually never comes back to our table. Not even to bring me my muffin or to refill are cups (which were not refilled during our stay). I'm usually not harsh on waiters, they have a hard job. But half of an English muffin?? Please. First and hopefully only time I will never tip a person.
(1)
Valerie M.
Prompt seating by hostess, two servers (?!) -Cass and Cassie, but haven't seen her yet. Meals options look good, and they're CHEAP. I figure it must be small portions so we will see. Place is busy and the volume level is up there but that could be because there is no obvious music playing. Meals arrived promptly after ordering, portions were fair size too. Service was good but the idea of having two servers is unusual, especially when you only see the same one. Overall it was a good experience. Not a long wait. Plenty of yummy menu items to decide from. Efficient service.
(5)
Eugene T.
What do you do Sunday morning when you do not want any eggs or serial for breakfast? Well, we go to IHOP! And so we did this Sunday. Its 8:30am, there are ton of free tables and we get seated right away. Ohh wait! Its our server's 1st day!! OMG Horror! But, hey, you know what - kid was great! He did all just right and did not screwed up once! Kudos to you David! So, anyhow. Pancakes were good. Coffee was warm and OJ was fresh. There were no hairs in my plate nor weird stains on my spoon. What else can anyone expect from IHOP? 4 stars! If you wanna huge portion of pancakes go to IHOP, they got that! "I like"
(4)
Kristina E.
Pancakes are sooo good!!
(4)
Beth E.
This IHOP is always busy and for a good reason. They move people in and out quickly and the food is pretty tasty. After a 5 mile walk for cancer, the two x two x two (2 eggs, 2 bacon strips, 2 buttermilk pancakes) was excellent. They use real egg whites instead of subs, the pancakes melt in your mouth, and the bacon was delish. I added hashbrowns to top it off with hot tea. Breakfast is served!
(4)
Thomas D.
Giving this location an one-star review is being modest, if i had the opportunity i would not even give them a star. Moving forward. At around 9pm 4/22/2015 me and six of my friends came in. We were seated quickly enough, but that was the only plus. Our waiter gave us our menus and took our drink orders and said that once we are done deciding on what to get, to close the menus so that she would know when we were ready to order. This was not our first time to an IHOP so we all knew what we wanted and closed the menus fairly quickly. After around 40 minutes to a hour, we were growing restless that not even our order has been taken. I had to get up from my seat to notify the waiter that we were ready to place our order. When our waiter asked what we would like it went relatively smoothly till my friend ordered one peach crepe with the creme on the side and well done hash browns, and suddenly came a very disrespectful sigh of annoyance as the waiter wrote that down. Like it was such an inconvenience to her to place such a complex order. After another hour of waiting for the food to come out, we were just about to get get up and leave but the waiter said that our food will come out in just a few minutes. Now, we were sure that the food has been sitting out for a good amount of time because it was cold to the touch. We could not even bear to finish our meals so we left quickly but soon after that a couple of us started have issues with our stomach, such as from eating food that has been sitting out for quite awhile. We got out of the restaurant at 11:30pm with such disappointment that it would have been a better choice for us just to grab food from a McDonald's. We generally give out a decent amount for a tip ranging from 20-50 percent, each, for quality service, however, it must be earned. All seven of us did not tip a single cent. This has been the worst experience we have had at a restaurant. The customer service and food quality was not up to par but far from it. We will never be returning to this IHOP again!
(1)
Jay S.
Very disappointed with this location lately. The staff is in such a rush to get you in and out that having breakfast with family isn't as enjoyable here as it used to be. Twice, on two different visits, our food was undercooked and both times the bill was left before we were anywhere close to finishing. IHOP is always consistent in the food and environment but lately this location shows it's more interested in processing customers than letting people enjoy dining together. I will start looking at the other breakfast spots in the area even if they cost more.
(2)
Crystal P.
I love IHop! Food is always fresh and made to order. Prices are also just right. My favorite is the quick 2 egg breakfast. Staff is very friendly and quick service.
(5)
Jimmy H.
The food at IHOP is always good, but the large variety of menu options makes this a great place to go with large groups of people. It's a popular place, so expect a small wait on Saturday mornings. But the atmosphere, despite the large amounts of people during the busy times, is that of a friendly neighborhood. :)
(4)
Erin S.
I always love an IHOP breakfast for the mix of sweet and savory options for an affordable price. I prefer IHOP to Denny's because it seems like it's less sticky, mostly. But it's also a more expansive menu. I usually get stuffed french toast or some flavored pancakes with the eggs, bacon and hash browns. On this particular occasion I ordered the red velvet pancakes. Our server returned to inform me they were out, and she was so apologetic. When we settled on a compromise of the cinnamon roll pancakes, she offered milk to go with it for the inconvenience (for the record, the cinnamon roll pancakes were good, but they were no red velvet). She was as sweet as the pancakes, and courteous from start to finish. They almost always get "over medium" eggs right, and they have turkey bacon which is awesome!
(4)
Erik A.
Wow! This place looks amazing after the remodel, and they're doing a great job of keeping it clean. The breakfast was delicious and the service was friendly. I would recommend a visit to this IHOP any day.
(5)
D. R.
The Philly cheese steak sandwich is good, the pot roast sandwich is good, the Colorado Omelette is great. Can't speak about any of the other items. I rotate between these and can't seem to try anything else since I like all of these so much.
(4)
Maddie M.
Service was slow; we were in a hurry and had to wait way to long even just to order a drink. The restaurant was nearly empty, and there seemed to be more than enough staff to handle all the tables. Pleeeease please be faster! Not everyone has time to wait around while you take your sweet time! AND the computers were, of course, down so we had to wait even longer to pay. My God, why why WHYYYYYYYYY. -___-
(1)
Chris T.
Honestly, this was a complete disappointment. This was the resort that was chosen after a night out. After years of never being taken out for my birthday, this was supposed to be that "go to" food after being taken out for my birthday. 90% disappointment. There appeared to be only two servers working plus one cook. Not enough staffed for a Friday night/Saturday early morning, by far. It took precisely 23 minutes for my group to get served even just water. Granted there were three other big groups that were in the establishment other than hours the moment we walked on (three other groups totalling six or more walked in those twenty minutes we waited for our drinks), so that is the only reason I am providing some leniency. There were countless orders waiting to be served to customers constantly (minimum five plates waiting to be brought out at a time). Everyone's food, once brought out, was cold when delivered. Compared to the last time, the food actually had all of the advertised ingredients. Nonetheless, all cold. My BLT was cold as if it had just come from the refrigerator. The only thing warm on my plate were the three pieces of sausage (only three, really?). This is twice in a row I was severely disappointed with the staff working, and with the level of food quality. For a 25th birthday late night early morning meal, I'd much rather go to another establishment. At least the food is warm and friendly adequate service is provided. This place needs better staffing and management. It shouldn't be that hard to know that Friday nights should be fully staffed and prepared.
(1)
Diana N.
My friend decided to meet first to grab a table, turns out we were the only ones there waiting for a couple people from our party to arrive. In the beginning, everything was great and servers joked around. However, we did not get our orders in until 40 mins. MINIMUM ... other customers came in and got their food before we even got acknowledged for ordering. We were there at about 9pm and did not get our food until about 10:30 - 10:45pm. The server's mood all of a sudden changed from happy to annoyed once she arrived to get our orders in. I tip base on service, and this place clearly did not meet any of my expectations for customer service. Having previous and current experience in customer service, I would have felt regrettably empathetic towards my customers and understood the reason why I did not receive any tip (if I was as rude as our host).
(1)
Hugo P.
Great menu, nice location and fast, friendly service. This is a place where I can take the entire family to have a great time and enjoy breakfast together!!!
(4)
Nancy M.
It has been two years since we've been to this location. We stopped coming because the service was horrendous, the food was mediocre, and overall the experience took way too long. Why did we think anything had changed? It hasn't. Today we were here for nearly two hours! That's two hours of my life I'll never get back! And it wasn't an enjoyable two hours! We asked for Splenda multiple times. Splenda never came. We finally asked a manager who brought the Splenda. Refills were slow which is a shame. If you are going to make me wait forever for my food you could at least keep the tea glass filled. When the food finally did come, three plates arrived and two of us had to wait another 10 minutes. Once the food arrived our waitress immediately dropped the bill. Really? No problem. We will gladly get out and not be back! Can't believe two years have gone by and they still haven't figured this out!
(1)
Denise V.
Just had an amazing breakfast and received great customer service. Everything was great!! We will come back :)
(5)
Nathan B.
Average food, but expected. Service slow and inconsistent. Air temp in restaurant about 60 degrees do bring a light jacket.
(3)
Crystal S.
Love the pancakes. Love the coffee. And they make my eggs EXACTLY how I order them. 95% of the wait staff are prompt & efficient. The other 5%, well, I actually haven't seen them the last few times I've been here (maybe they found more suitable employment). Most if the menu items are very tasty and inexpensive but there are a few items I won't order. Overall, this is my favorite "fast food" joint.
(4)
Cozmic G.
I have been to this location a lot in the last few years and each time I come I regret it. Service and food seems to get worse every time. First of all it seems to have gotten less appetizing all around. To begin with the service is horrible. Long waits and Wait staff seem disinterested in what you are ordering, and they seem to always smell of cigarettes. I hate to judge on people physical appearance but the waiters all seem to look like those you would see in those faces of meth ads. Dirty, missing teeth, stained uniforms. I'm sorry but I prefer people to be clean and clean looking if they are serving and handling my food. The food here also has gone down hill. Nothing seems to taste quite right compared to other ihops in the area. They really need to do an over haul on this location. You'd expect better in Ahwatukee. You're better off at Denny's down the road .
(1)
Terry S.
I normally do take out this location . Staff is always very nice . Food is great . Better then a lot of other ihop locations .
(5)
Camille H.
Not bad at all, but the omelets and pancakes are better at Crackers.
(2)
Claudia B.
I'm a regular here. Love to order the fit mushroom omelette and steal a pancake or two from the hubby. The strawberry syrup is a favorite and I loveeee to eat my pancakes slowly while enjoying a nice cup of coffee.
(5)
Ashley S.
The food was okay, the service was terrible. Our waitress came over took our order then she went outside..for like 20 minutes. Meanwhile I could see our food sitting in the "pick up window" under the heat lamp..for like 10+ minutes. I was wondering why the other waiter with one table wasn't just bringing it to us...it was like 3pm so the place was dead. Eventually I asked him to bring it to us, geeesh. Eventually our waitress came back then asked us how our food was then sat in the back corner and talked. Didn't come back for refills and didn't come to take our dirty plates even though she kept looking over at our table. Super disappointing.
(2)
Leon J.
This IHOP has a lot of opportunity to make up. They've been working at it, but the last few times I've been here, they have either been short staffed or too busy that we would be sitting at the table idly waiting for our food or the check or a straw.
(2)
Mark W.
I took 2 of my boys here for a daddy/son date. It was hideous. The mac and cheese looked old. My corned beef hash looked like it was right out of the can. The pancakes looked decent. The water tasted horribe. When I mentioned it they said it was because it was an old building. It is mass produced food you can make at home cheaper and better. I would suggest finding a better option.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Breakfast Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Divey, Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Caters : No
Mia N.
This IHOP was recently renovated, so it looks really nice inside. It's craaaazy busy here, but they try to make the wait as short as possible. Service was fast, they got my order correct, and my omelette was delicious. On top of that, they were having issues splitting our bill at the end of the meal so we got free brunch. Thank you IHOP!
(5)Richard G.
It has been years since going to an IHOP. I've always associated them with Denny's but my mind has changed after going here to meet family. Our server, Nicole, was incredibly efficient. That place was very busy but she mastered every detail of our group; even my sister who had very specialized instructions on what she wanted. Everything was perfect. Also, she frequently came by to check on us without interrupting the conversation or being intrusive. Our late breakfast was not bad. The chicken crepes were great as were some omelets & pancakes that our group had. I always like places where the manager roams through inquiring as to how guests are being treated. This manager was ideal in that respect. To paraphrase Arnie S, "we'll be back".
(5)Jasmine C.
This location is friendly and fast. The food is prepared well and the prices can't be beat. I love that they will give me a large iced tea refill to bring with me since it is so hot out right now.
(4)Maricela C.
My husband and I came in early Friday morning. Our server was AJ, he was fantastic. He went above and beyond to make this a memorable experience. He was fast, friendly, and always had a smile on his face. We will be back!(:
(5)Eddie G.
This IHOP deserves 5 stars the staff was super friendly and we're pretty fast, this location must if been remodeled it looked nice, my split decision breakfast I ordered was really good everything was really hot and delicious, I'm not sure what those other yelpers experienced but I had a great one. If I ever drive by Phoenix again I'll be stopping here again.
(5)Marty F.
Ive probably been to about five or size IHOPs, but I will say that this is my favorite one. Why I gave it four out of five stars was because the wait. Being so popular and good, there's always a line outside the place to get in. I guess that's a good thing, right? Once I was seated, the waitress was over to our table within the first minute. She took our drink order and in another minute she was back and we had ordered our food. One of the things I love about IHOP is that you get pancakes with almost every meal. How could you go wrong there? I got a ham and cheese omelet and personally I like to hit the pancakes first. My God.. they were incredible. So fluffy, hot, fresh.. with butter and syrup, those were gone in no time. I moved onto my omelet where I discovered it loaded with a ton of cheese. That might be gross to some, but this is was just delicious. Our waitress was always on top of making sure we had drinks filled and needing other things. Such a great experience. Love this place.
(4)Amy B.
I have been here several times to eat before, and have always had a great experience. This IHOP is located off the I-10 and Ray Road. For some reason, its listed as a Phoenix location when I consider it Awatukee. I like this place because I have always had such wonderful service here. The waitresses are always nice to me, I'm always seated quickly, and I dont have to wait forever to get my food. Decent selection of food night or day, and the place is open 24 hours. I know its considered a "chain resturant" but honestly, I don't hold it against them. Sometimes, I think we could all use some comfort food (like I needed today) and I think this is a reliable place to get it without sacraficing service or price.
(5)Nik g.
just had a latenight dinner at IHOP....first of all you must lower ALL expectations when going into IHOP around 11, 12, 1 at night and anytime into the wee hours of the night. First we get sat, waited a good 10min before our server showed up. I ordered CHICKEN STRIPS & FRIES. my gf got the 2x2x2. We waited another 20min or so to get our food. Of course what does she bring me, a chicken quesadilla. LOL oh yea that's right i forgot to clarify with my server that when i said chicken strips and fries, i really mean chicken strips and fries! Not a crappy quesadilla. She didnt come by our table for another 10min, and by then i didnt want to wait another 15-20min for my correct order to come out so i made due with the junk infront of me. Yea it was junk, scraps of chicken that looked like it was microwaved or something, with tomatoes and cheese. One of the 4-5 slices didnt even have the crappy chicken in it!?!?!! LOL so.....idk like i said, you must lower ALL of your expectations when you go to IHOP this late, especially if you're not ordering breakfast items. So i guess in a way this is my fault for not expecting even worse.......but don't get me wrong, IHOP is good for breakfast, and i'd normally give it 4-4.5 stars
(2)Brian L.
I seem to always get unlucky here and end up with a server that disappears for long periods of time. The food isn't bad, but it's really kind of hard to screw up mostly serving breakfast items, so that's not really saying a lot. If you go on a Saturday or Sunday morning, be prepared to wait a long time if they're busy. It's not worth the wait.
(2)Wendy D.
My guy and I stood at the door waiting to be even acknowledged to be seated for about 7 minutes. No it was not busy, and no there was not a line. the MANAGER/SUP made eye contact with me and looked away not bothering to even direct a hostess or waitress over to seat us. Once seated (eventually) the waiter came back to give us menus and take our drink orders and then take orders when he returned with our drinks. At this point another party (of 5) were seated and helped by another wait person right behind us. The people behind us had thier orders taken 10 minutes after us and were almost finished eating when we finally got our food, at this point its about 40 minutes after being seated and a half an hour after our food was ordered, and no, we weren't apologized to or checked on at all. At some point another waitress (many of which seemed to be standing around) motioned to us and spoke to our waiter in spanish and he scoffed, literally out loud, like he didn't care that we were waiting. After we finished eating he offered to refill my drink (that had been empty for about half an hour at that point) I told him it was a little late for that. He only stopped by to clear dishes and drop the bill. He never checked on us to see how our meal was or if everything was ok. We eat out often enough, we are good tippers, but no, We meant to leave you no tip, not because were cheap, because were aren't. It was meant as a slap in the face, because although I get that you were working on New Years Eve, we would have actually tipped you MORE for good service and having to work a holiday. We get that but we deserve to be treated properly. We won't be returning to this location.
(1)Gina Y.
Below is the complaint I wrote to IHOPS Corporate headquarters: We came in on the above date for lunch. We walked in and there was a party of like 8 in front of us who were waiting for a table. The hostess comes to the front, does not even acknowledge us and tells the party their table is ready. Ok so she seats that party and we continue to wait. After 10 minutes we walked out she never came back to the front and never even acknowledged we were there. The location was pretty empty also so being busy is not an excuse. She was a young thin girl with brown or black long hair and I think she was wearing a black shirt. I guess IHOP lost my business I will go to Dennys from now on. She should be fired. This was the location on Ray Rd right off I-10 in Phoenix. So tell me why should I try IHOP again?
(1)Eric M.
One of the worst breakfast experiences that I have had. Ordered 2 eggs sunny side up, hashbrowns and sausage. Complex order, I know, but none the less after 45 minutes our food still had not arrived. Obviously our order had not been placed, my wife inquired as to the status of our order and informed the wait staff that we needed to leave soon please bring out the order. What occurred was a train of people with various excuses as to why 2 eggs have taken now an hour to be cooked and served. We ended up having to take our order to go, what we received was two eggs that could only be described as extra well done and hard, burnt sausage and cold potatoes. Waffle House would have been a better choice than this IHOP.
(1)Chelsea J.
I've only gone to this IHOP once. Want to know why? I will tell you. Because I've never had worse service in my entire 22 years of being on this earth. I went at around 12am. Which is late, but no excuse for bad service! I have gone to Denny's later and had more cheery people around me. Anyway, so my bro and I get this one young waiter. Can't remember his name which is a shame. So he takes our order and is super short with us. Fine. Our food comes an hour later (I timed it) with only 2 other people in the whole restaurant. Okay. Cool. So I get my order, and it's 3 types of wrong. The waiter gets mad...at me??? Okay. Awesome. So he brings me my English muffin I ordered to being with. Except...it's half. If an English muffin. Confused, I asked where the rest of it was. He confessed that he dropped the other half, then ASKED ME if I wanted another one. Like 'Well I guess I can make you another one.' Seriously? Wow! Yeah I didn't order half of an English muffin nor am I paying for it! Then because of his mix up, he actually never comes back to our table. Not even to bring me my muffin or to refill are cups (which were not refilled during our stay). I'm usually not harsh on waiters, they have a hard job. But half of an English muffin?? Please. First and hopefully only time I will never tip a person.
(1)Valerie M.
Prompt seating by hostess, two servers (?!) -Cass and Cassie, but haven't seen her yet. Meals options look good, and they're CHEAP. I figure it must be small portions so we will see. Place is busy and the volume level is up there but that could be because there is no obvious music playing. Meals arrived promptly after ordering, portions were fair size too. Service was good but the idea of having two servers is unusual, especially when you only see the same one. Overall it was a good experience. Not a long wait. Plenty of yummy menu items to decide from. Efficient service.
(5)Eugene T.
What do you do Sunday morning when you do not want any eggs or serial for breakfast? Well, we go to IHOP! And so we did this Sunday. Its 8:30am, there are ton of free tables and we get seated right away. Ohh wait! Its our server's 1st day!! OMG Horror! But, hey, you know what - kid was great! He did all just right and did not screwed up once! Kudos to you David! So, anyhow. Pancakes were good. Coffee was warm and OJ was fresh. There were no hairs in my plate nor weird stains on my spoon. What else can anyone expect from IHOP? 4 stars! If you wanna huge portion of pancakes go to IHOP, they got that! "I like"
(4)Kristina E.
Pancakes are sooo good!!
(4)Beth E.
This IHOP is always busy and for a good reason. They move people in and out quickly and the food is pretty tasty. After a 5 mile walk for cancer, the two x two x two (2 eggs, 2 bacon strips, 2 buttermilk pancakes) was excellent. They use real egg whites instead of subs, the pancakes melt in your mouth, and the bacon was delish. I added hashbrowns to top it off with hot tea. Breakfast is served!
(4)Thomas D.
Giving this location an one-star review is being modest, if i had the opportunity i would not even give them a star. Moving forward. At around 9pm 4/22/2015 me and six of my friends came in. We were seated quickly enough, but that was the only plus. Our waiter gave us our menus and took our drink orders and said that once we are done deciding on what to get, to close the menus so that she would know when we were ready to order. This was not our first time to an IHOP so we all knew what we wanted and closed the menus fairly quickly. After around 40 minutes to a hour, we were growing restless that not even our order has been taken. I had to get up from my seat to notify the waiter that we were ready to place our order. When our waiter asked what we would like it went relatively smoothly till my friend ordered one peach crepe with the creme on the side and well done hash browns, and suddenly came a very disrespectful sigh of annoyance as the waiter wrote that down. Like it was such an inconvenience to her to place such a complex order. After another hour of waiting for the food to come out, we were just about to get get up and leave but the waiter said that our food will come out in just a few minutes. Now, we were sure that the food has been sitting out for a good amount of time because it was cold to the touch. We could not even bear to finish our meals so we left quickly but soon after that a couple of us started have issues with our stomach, such as from eating food that has been sitting out for quite awhile. We got out of the restaurant at 11:30pm with such disappointment that it would have been a better choice for us just to grab food from a McDonald's. We generally give out a decent amount for a tip ranging from 20-50 percent, each, for quality service, however, it must be earned. All seven of us did not tip a single cent. This has been the worst experience we have had at a restaurant. The customer service and food quality was not up to par but far from it. We will never be returning to this IHOP again!
(1)Jay S.
Very disappointed with this location lately. The staff is in such a rush to get you in and out that having breakfast with family isn't as enjoyable here as it used to be. Twice, on two different visits, our food was undercooked and both times the bill was left before we were anywhere close to finishing. IHOP is always consistent in the food and environment but lately this location shows it's more interested in processing customers than letting people enjoy dining together. I will start looking at the other breakfast spots in the area even if they cost more.
(2)Crystal P.
I love IHop! Food is always fresh and made to order. Prices are also just right. My favorite is the quick 2 egg breakfast. Staff is very friendly and quick service.
(5)Jimmy H.
The food at IHOP is always good, but the large variety of menu options makes this a great place to go with large groups of people. It's a popular place, so expect a small wait on Saturday mornings. But the atmosphere, despite the large amounts of people during the busy times, is that of a friendly neighborhood. :)
(4)Erin S.
I always love an IHOP breakfast for the mix of sweet and savory options for an affordable price. I prefer IHOP to Denny's because it seems like it's less sticky, mostly. But it's also a more expansive menu. I usually get stuffed french toast or some flavored pancakes with the eggs, bacon and hash browns. On this particular occasion I ordered the red velvet pancakes. Our server returned to inform me they were out, and she was so apologetic. When we settled on a compromise of the cinnamon roll pancakes, she offered milk to go with it for the inconvenience (for the record, the cinnamon roll pancakes were good, but they were no red velvet). She was as sweet as the pancakes, and courteous from start to finish. They almost always get "over medium" eggs right, and they have turkey bacon which is awesome!
(4)Erik A.
Wow! This place looks amazing after the remodel, and they're doing a great job of keeping it clean. The breakfast was delicious and the service was friendly. I would recommend a visit to this IHOP any day.
(5)D. R.
The Philly cheese steak sandwich is good, the pot roast sandwich is good, the Colorado Omelette is great. Can't speak about any of the other items. I rotate between these and can't seem to try anything else since I like all of these so much.
(4)Maddie M.
Service was slow; we were in a hurry and had to wait way to long even just to order a drink. The restaurant was nearly empty, and there seemed to be more than enough staff to handle all the tables. Pleeeease please be faster! Not everyone has time to wait around while you take your sweet time! AND the computers were, of course, down so we had to wait even longer to pay. My God, why why WHYYYYYYYYY. -___-
(1)Chris T.
Honestly, this was a complete disappointment. This was the resort that was chosen after a night out. After years of never being taken out for my birthday, this was supposed to be that "go to" food after being taken out for my birthday. 90% disappointment. There appeared to be only two servers working plus one cook. Not enough staffed for a Friday night/Saturday early morning, by far. It took precisely 23 minutes for my group to get served even just water. Granted there were three other big groups that were in the establishment other than hours the moment we walked on (three other groups totalling six or more walked in those twenty minutes we waited for our drinks), so that is the only reason I am providing some leniency. There were countless orders waiting to be served to customers constantly (minimum five plates waiting to be brought out at a time). Everyone's food, once brought out, was cold when delivered. Compared to the last time, the food actually had all of the advertised ingredients. Nonetheless, all cold. My BLT was cold as if it had just come from the refrigerator. The only thing warm on my plate were the three pieces of sausage (only three, really?). This is twice in a row I was severely disappointed with the staff working, and with the level of food quality. For a 25th birthday late night early morning meal, I'd much rather go to another establishment. At least the food is warm and friendly adequate service is provided. This place needs better staffing and management. It shouldn't be that hard to know that Friday nights should be fully staffed and prepared.
(1)Diana N.
My friend decided to meet first to grab a table, turns out we were the only ones there waiting for a couple people from our party to arrive. In the beginning, everything was great and servers joked around. However, we did not get our orders in until 40 mins. MINIMUM ... other customers came in and got their food before we even got acknowledged for ordering. We were there at about 9pm and did not get our food until about 10:30 - 10:45pm. The server's mood all of a sudden changed from happy to annoyed once she arrived to get our orders in. I tip base on service, and this place clearly did not meet any of my expectations for customer service. Having previous and current experience in customer service, I would have felt regrettably empathetic towards my customers and understood the reason why I did not receive any tip (if I was as rude as our host).
(1)Hugo P.
Great menu, nice location and fast, friendly service. This is a place where I can take the entire family to have a great time and enjoy breakfast together!!!
(4)Nancy M.
It has been two years since we've been to this location. We stopped coming because the service was horrendous, the food was mediocre, and overall the experience took way too long. Why did we think anything had changed? It hasn't. Today we were here for nearly two hours! That's two hours of my life I'll never get back! And it wasn't an enjoyable two hours! We asked for Splenda multiple times. Splenda never came. We finally asked a manager who brought the Splenda. Refills were slow which is a shame. If you are going to make me wait forever for my food you could at least keep the tea glass filled. When the food finally did come, three plates arrived and two of us had to wait another 10 minutes. Once the food arrived our waitress immediately dropped the bill. Really? No problem. We will gladly get out and not be back! Can't believe two years have gone by and they still haven't figured this out!
(1)Denise V.
Just had an amazing breakfast and received great customer service. Everything was great!! We will come back :)
(5)Nathan B.
Average food, but expected. Service slow and inconsistent. Air temp in restaurant about 60 degrees do bring a light jacket.
(3)Crystal S.
Love the pancakes. Love the coffee. And they make my eggs EXACTLY how I order them. 95% of the wait staff are prompt & efficient. The other 5%, well, I actually haven't seen them the last few times I've been here (maybe they found more suitable employment). Most if the menu items are very tasty and inexpensive but there are a few items I won't order. Overall, this is my favorite "fast food" joint.
(4)Cozmic G.
I have been to this location a lot in the last few years and each time I come I regret it. Service and food seems to get worse every time. First of all it seems to have gotten less appetizing all around. To begin with the service is horrible. Long waits and Wait staff seem disinterested in what you are ordering, and they seem to always smell of cigarettes. I hate to judge on people physical appearance but the waiters all seem to look like those you would see in those faces of meth ads. Dirty, missing teeth, stained uniforms. I'm sorry but I prefer people to be clean and clean looking if they are serving and handling my food. The food here also has gone down hill. Nothing seems to taste quite right compared to other ihops in the area. They really need to do an over haul on this location. You'd expect better in Ahwatukee. You're better off at Denny's down the road .
(1)Terry S.
I normally do take out this location . Staff is always very nice . Food is great . Better then a lot of other ihop locations .
(5)Camille H.
Not bad at all, but the omelets and pancakes are better at Crackers.
(2)Claudia B.
I'm a regular here. Love to order the fit mushroom omelette and steal a pancake or two from the hubby. The strawberry syrup is a favorite and I loveeee to eat my pancakes slowly while enjoying a nice cup of coffee.
(5)Ashley S.
The food was okay, the service was terrible. Our waitress came over took our order then she went outside..for like 20 minutes. Meanwhile I could see our food sitting in the "pick up window" under the heat lamp..for like 10+ minutes. I was wondering why the other waiter with one table wasn't just bringing it to us...it was like 3pm so the place was dead. Eventually I asked him to bring it to us, geeesh. Eventually our waitress came back then asked us how our food was then sat in the back corner and talked. Didn't come back for refills and didn't come to take our dirty plates even though she kept looking over at our table. Super disappointing.
(2)Leon J.
This IHOP has a lot of opportunity to make up. They've been working at it, but the last few times I've been here, they have either been short staffed or too busy that we would be sitting at the table idly waiting for our food or the check or a straw.
(2)Mark W.
I took 2 of my boys here for a daddy/son date. It was hideous. The mac and cheese looked old. My corned beef hash looked like it was right out of the can. The pancakes looked decent. The water tasted horribe. When I mentioned it they said it was because it was an old building. It is mass produced food you can make at home cheaper and better. I would suggest finding a better option.
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