Firehouse Serves up good subs and salads. First, I have to say the service at Firehouse Subs is great! The staff welcomes you when you walk through the door. On my first visit to Firehouse Subs (some time ago). Upon arriving we were met by an employee handing out menus. My co-worker and I were asked if it was our first visit to Firehouse Subs and we said yes. The emoloyee went over the menu and recommended we try the smokehouse beef and cheddar brisket. The sub was delicious. After leaving we couldn't stop talking about how good the sub was. In fact we went right back to firehouse subs a few days later. So if your hungry for a good sub at a great price, head over to firehouse.
(4)
Scott D.
I had my first taste of Firehouse Subs today and decided to go with the Beef & Cheddar eight inch sandwich with a large Diet Dr. Pepper from their fabulous soda machine. That machine kind of reminds me of Rodney Dangerfield's character in the Caddyshack where he had that golf bag that played music, so versatile just like the soda machine delivering many different types of sodas. youtube.com/watch?v=W3A9… The Beef and Cheddar sandwich comes with bbq sauce and mayo. I got it without the mayo and it tasted fabulous. The only problem was that I felt a little hungry after eating it. So there's the rub, an excellent tasting meal with just a little bit of meat. Five stars for taste but one star for not putting out my 5 alarm hunger pangs.
(3)
Ian S.
I was just looking for a snack, it was either sprouts 3$ sandwich or firehouse subs, no other real choice. Look I haven't been to firehouse in a while, what is good on menu? Number 10 is real good, alright. You can get 12inches for extra 2.50, alright. I thought I would just take half in a little bag. I couldn't get up and leave I eat the whole thing. It 10$ for sub like that is worth it. I gave 4 stars because their soda machine was designed by Sarah Winchester
(4)
Bob R.
Don't go, awful place. 1. Slow 2. Too much staff and crowded eating area 3. Tasteless deli meats and cheese that are poorly matched 4. Hotdog Roll quality bread, no tooth 5. Expensive for what you get Subway is better and I NEVER eat at Subway.
(1)
Cyndi M.
Yummy food, great atmosphere, nice folks working there......Sooo much better than other sub shops around. The sub sandwiches taste like actual good food and not just the belly-fillers found elsewhere......
(4)
R P.
Wow I was amazed at the subs, I will be a regular customer here from now on. Yummers.
(4)
Norma G.
Love firehouse Subs! Been going there since there grand opening! Went yesterday to get my Free Birthday sub! Had the new Sweet Thai chili pork Sub, a new favorite of mine. Jenifer made my sub with sauce on the side, for the reason in the past when I had it to go and got home the sauce was all on the outside and made bread soggy. Thanks Jenifer for a perfect meal on the go! And your sweet smile and great attitude while working!!! :-)
(5)
Jessica H.
I love Firehouse Subs!!!! Craving a delicious sandwich? This is the place you need to go to! Their large menu is sure to satisfy everyone, and at a reasonable price too. My 2 favorites are the Club on a Sub and the Turkey Bacon Ranch. The smell of the bacon cooking is seriously heavenly! Not only is the food great, but so is the customer service! So friendly and inviting. An extra special treat is going in when George is working ~ he is smoking!;) 5 stars for Firehouse!
(5)
Lisa C.
The staff is friendly and the subs are so good. They have the Hawaiian pork sandwich back and it is amazing. I also love the theme - very well done.
(5)
Georgeann G.
I had no idea Yelp was full of such Sub Aficionados but I was not disappointed with Firehouse. I didn't even know about the steaming versus whatever debate but my sandwich (The Engineer) came with piping hot meat, gooey cheese, crunchy, delightful toppings, all on a delicious toasty roll. It was glorious. The sandwich actually reminded me of the Chicken Cordon Blue I used to get at a sub place called Penn Station in Ohio. Man, I loved that sandwich, but Firehouse is a good substitute. Now all I need is Skyline and White Castle and I won't even need to go home anymore!
(4)
Kori C.
I have visited this eatery a few times now and I like it. The subs are tasty and huge. Definitely a meal you could share if you like to. There is always a ton of meat, which can be a little too much for me but that's probably the best part for most. Ingredients are generally fresh tasting but nothing that knocks my socks off. Would love to see a few more fresh ingredients and maybe some more salad options. But then again it is a sub shop.
(4)
Maria B.
Great Service, even though my second order was lost. I still received a great welcome when I arrived. This place was very busy, but those guy work hard and fast. The manager got in touch with me after my first review. I told her that the employees are really great and the food is excellent. Thank you again!
(5)
Mary S.
I love Firehouse Subs. I am extremely glad that they are finally in the Phoenix area after discovering them back east several years ago. I always get the Chicken Salad sub but have heard great things about all their sandwiches. I hear their Meatball Sub is the best. I also like that they help non profit's and give back monetary donations to the community. Gotta love that!
(4)
RJ P.
I want to like this place, I really do, but today's New York Steamer was probably a Top 10 disappointing sandwich of my life. Soggy, lifeless, unimaginative, and overpriced. I'd been to Firehouse one previous time, and the meatball was better. Far from spectacular, but much more satisfying than the corned beef/pastrami number I ordered during Visit #2. It was steamed meat, cheese and mayo on an old-tasting white hoagie. No veggies, no color, no texture, no good. The Firehouse concept and story are cool. The employees are nice. The fountain drink vending machine is second to none. And I enjoy being able to watch college hoops while my sandwich gets steamed to death. But these pros cannot save an underwhelming experience that cost me $9. Subway's $5 Cold Cut Combo would have been a better investment.
(2)
Rand H.
Mike C. joined me to whip into this place and try it today. OMG what a great sandwich! I went with a make-it-a-large Pastrami. It was about a foot long & came loaded with pastrami, mayo, mustard, lettuce, tomato, onion & a dill spear on the side, on a very fresh, delicious honey wheat roll. The staff was friendly, the place completely comfortable and I have just never had a better pastrami! It was priced right too at $7.89 and I can't wait to return to a Firehouse & start biting my way through the rest of the subs on their menu. It was special! :-))
A friend recommended this place as the best chain sub place and I have to say subway , I will always love you but firehouse is killing it. This particular store has a very pretty look to it. They have the newer touch screen soda machines and a bunch of hot sauce options. The sub was great , I got the firehouse meatball with steak added and man that was a Ton of food for 9.75. It was over a foot long and everything was just great . I highly recommend these subs , the girlfriend got the brisket and it looked pretty good also. Anyways the people were nice and the subs were stacked that's pretty much all you need.
(5)
Rose H.
I am impressed! When we first walked in I thought well it looks just like a subway...but once I took my first bite I immediately took it back! This is no subway!!! So tasteful and original! It is a pleasant surprise! I encourage everyone to give it a try! I had the Italian it was flavorful, just right in spices.. My husband had the Hero and we both loved it!!!
(5)
Marty F.
I have no had Firehouse three times in three weeks. I can easily say that this is my new favorite place to get a sub. Gone are the days of cold subs and bring in the hot subs. The best one I've had (so far) is the cheddar and brisket sub. Mouth watering and though it's 8:30AM, I could eat one right now. The service is great and they are always there to answer any question you have. Can't wait for the next trip!
(5)
Georgie M.
Firehouse Subs is a relatively new place here in the Valley and they offer up a tasty, toasted version of a tired old lunch staple. I was driving aimlessly south into Phoenix with a vague recollection that there was a Firehouse Subs nearby. I almost gave up when I saw the Chicago Hamburger sign, but it was only a little further along Indian School. I actually nearly drove past it, before turning into the strip mall at the last second. I found a parking space in front, and the place wasn't too crowded for one o'clock. As I said in my Tip, these folks are over the top friendly, but in good way. They greeted me warmly as I came in, asked if I had ever been here before and offered up that their #1, #4 and #5 Subs were their most popular sandwiches. Nice! I took a few moments to study the board before ordering the New York Steamer. It's a nice combination of Corned Beef, Pastrami and melted Provolone. They then asked if I wanted the usual of mustard, mayo and Italian Dressing on it? Say what? Mayo I thought? I haven't heard of mayo on a pastrami & corned beef sandwich since Woody Allen accused Diane Keaton of doing that in "Annie Hall" LOL You should know, that almost all of Firehouse's medium subs are $5.89. They advertise that for $2.00 more, you can get the large. So, a large it was and I asked them to hold the mayo & dressing. I've taken a few pictures of the inside of the restaurant and of my sandwich. It was very large, probably a foot or so long. It was also very good, but too much to finish. I wrapped the other half for home and was told later by one of my homebodies, that it was really very good. LOL. Clearly, I'll need to start marking my food in the frig. Besides what I ordered, Firehouse also has something called the "Hook & Ladder" it's a sub of Smoked Turkey & Virginia Ham with Provolone; a Firehouse Meatball; an Italian with salami, pepperoni, ham with melted provolone; a Club; a Turkey Bacon Ranch; and a Firehouse Steak & Cheese. They also have two Premium Subs on the menu: the Firehouse "Hero", with roast beef, smoked turkey breast Virginia ham and provolone; or, the Smokehouse Beef & Cheddar Brisket for $6.19 each. My large #3 NY Steamer, with mustard only, came to $7.89, plus $0.66 in taxes for Gov Brewer. BTW, I cannot wait for the State to rollback those temporary sales tax increases can you? LOL Enjoy!
(4)
Paul W.
Came in after a long day with a long night ahead of me. They were closing in 15 minutes, so half-expected some glares and huffs & puffs from young staff. However, this was certainly NOT my experience. I was greeted warmly and service was quick. The same was for the guy who came in 5 minutes before they closed. Will definitely stop by again. Also, really dig the variety of hot sauces. Love me some peri-peri!
(5)
Victoria K.
So I have been here twice. I don't remember the first time, but I went again yesterday for my birthday. I will say that their subs are a little bit on the smaller side as far as size goes. HOWEVER, the New York Steamer was absolutely amazing. I'm not usually much of a beef person, I usually get turkey or chicken on my sandwiches, but this sub was probably the best sub I have ever had.... okay maybe tied with the crab salad at Which Wich because I absolutely love crab salad. But I think it is about $6 or $7 for the medium sub and for two dollars extra you can make it a large. Small sub, big flavor.
(5)
Kenneth V.
Overhyped is the easy word. I would get more elegant with how this place was portrayed as a really good sandwich shop with original takes on old classics while coming to the table with new stuff that would have me coming back each week for more. This, however, proved to be wrong. Oh so wrong. Firehouse Subs, unfortunately, turned out to be nothing more than a glorified Subway and a not very good one at that. I had heard so much about this place that I thought I was going to walk into a deli counter with a guy in the back running a meat slicer. Not so much. It's a counter just like any Goodcents or Blimpie's you have ever been too. Menu selections on the wall with picture representations? Check. Um, long tables with seats around them a la Subway. Yeah, got those too. I am so confused! Alright, alright. Let's eat something. The New York Steamer. Beef brisket, pastrami, provolone, mustard, mayo, and Italian dressing. This seems pretty straight forward. Oh, and a bag of chips, how original. Receive my meal and the first bite is the same as my first step into Firehouse Subs. Underwhelming. The meat and cheese worked pretty well together but then the bread came in and ruined the party. We all know how good bread can step a sandwich up a notch. This bread kept everything status quo. I really don't have much else to say. It was, well, a sandwich. Nothing special. Could I have been over hyped and then simply let down by the results? Possibly. I still go with an "A-OK" even with that factored in. I would give Jimmy John's an easy 4 stars above this because they simply make a better sandwich than Firehouse Subs especially for the money. I suppose I would go back if that is where everyone else is going but if my vote were for FIrehouse Subs or the aforementioned Jimmy John's or Goodcents, I am with the latter two of the three all day long.
(3)
Amanda T.
I ordered their club sub which was really good, but I'm mainly won here because I had great customer service here. They all greeted me the second I came in with smiles. I ate in. One of their employees checked in to see if all was good at some point. When I was done, I still had the other half of my sub left over and again he came up to me and asked if I would like a to-go box. Little things like that show they pay attention and care! Great customer service. Great food.
(5)
Rebecca R.
If I could I would give this a 4.75 or something, but yelp doesn't believe in decimals! Firehouse subs is certainly my new sub stop. They give you less options than other sub places (white or wheat bread--that's it!) and you don't really stand at the counter picking toppings. But the subs! The subs are so good! The Italian is especially spectacular. The veggie sandwich is also awesome with mushrooms and melted provolone cheese. They steam the subs to warm them up, which makes the bread a little bit fragile, but still good. Oh and besides that, hearing them all yell "welcome to firehouse" when you walk in is the best!
(4)
Sam M.
Honestly I do not like hot sandwiches BUT MY GOD the Club on a Sub is SOOOOO GOOD!!!!!!!!!!!!!! Service was fast and friendly! My first time there, went with coworkers, and was very impressed!
(5)
Jonathan H.
I personally love firehouse I believe it to be one of the better sand which chains in the market. The smokehouse beef and cheddar brisket is like no other. I'm always satisfied
(5)
Sandi O.
I've been waiting to update my review of this location as to the owner sending me message about my experiance. Sadly I was forced to repeat myself as to the day, date and time of my experiance. As all the information was available already, I do not feel that it was necessary to ask for it again. It was also stated that the owner and fanchisee was not present as they. So I replied with a lenghty responce as to what had happend and provided details that I was unaware of at the time of my review. You see the counter was to my back. I did look over my shoulder and saw the bird, so I know it was there, I also heard it. What I didn't know until I spoke to my wife was that the bird was sat on the counter at the cash register................................ Can you belive that, a live animal on a food service counter, NO WAY, but yep it happened. Anyway, I sent a reply to clear up my review had caused and included my phone number with a request that I be called. Nothing, nada, zilch, nyet........... Guess making contact with the customer to ensure that there will never be a repeat of this type of incident is out of the question, guess corporate H.Q. needs to be notified. Wanna quess where my next e-mail will go?
(1)
Sarah L.
Tried this place for the first time today. Had the Italian. It was absolutely delicious! The staff here was very friendly and the facility was very clean. I will definitely be returning here often!
(5)
Kyle H.
I simply don't understand some of these reviews below. People are knocking the place because they steam their meat instead roasting/braising it? C'mon. So you can't handle something different or what? So for this review, I'm comparing it to Subway and Quiznos. First off, Subway and Quiznos build the sub right there in front of you. At Firehouse, this is not so much the case - you order at the register and then the workers prepare it. For this reason, your sub will take slightly longer to make than either of those places and this is mainly because of how they cook the meat. Now to the complainers saying that the meat is soggy or whatever, I've never had this experience. And, besides that, not all subs are cooked the same at Firehouse. Maybe before discarding the place, try more of the menu? That is just me though! I've tried many of the subs - Firehouse Meatball, New York Steamer, Italian, Club on a Sub, and the Smokehouse Beef & Cheddar Brisket. My favorites, in order, are Italian, Steamer, and Beef & Cheddar. On a slightly odd note, the Italian makes *great* leftovers if you can't finish it. Nobody really seems to have mentioned this... but the soda machine is freaking awesome. I don't know how many flavors it has, but it is pretty much the craziest thing you will ever see. It has a touch screen where you scroll through and select your flavor. And when I say select your flavor I mean if you want a Lemonade.... do you want it to be lemonade, raspberry lemonade, lime lemonade, or strawberry lemonade. It is nearly the same for every beverage selection you make. I definitely prefer Firehouse over Subway or Quiznos. Sure, they may be a little more pricey, but I still like it. I will have to check out Jimmy John's, which everyone seems to rave about to see what all the fuss is about and round out my review for all 4 places.
(5)
Donna B.
Ah, Firehouse...I forgot how good you were. I'd not visited you since I lived in Charlotte. This location is on Indian School near the Sprout's -- I stopped here for take-out one night after grocery shopping when I didn't want to cook when I got home. The employees were helpful and there's plenty of seating. Every sub I've had here is good. Skip Subway and come here.
(4)
Mike C.
well this was my first trip to a firehouse subs and I was here with Rand H (another newbie to firehouse subs} well the sandwich I had was the BBQ brisket and cheddar and it was an easy 5 star sandwich. The service is also very friendly . I counted ten of them in this location and only about 8 customers.when we were there i read and took a menu with me because they have lots of great sandwiches I would like to try on return visits and yes I will return. Firehouse subs is in my books , the best subs.
(5)
Roxy H.
First time here. I wanted to see how much different THIS sub place could be compared to all the others out there. Um, yeah, IT WAS FREAKING AWESOME. I split the large Italian with the man. The meats just tasted so fresh and not too salty like some other places, and the melty cheese, toppings and sauce just made it sooooooo good. It for sure did not taste like a fast food sandwich to me at all. My new favorite sub place by FAR.
(4)
Charley C.
I decided to give this place another chance one night when I was too tired/too lazy to go to a sit down restaurant. I decided to forgo the computer call in order based on the lousy first experience and went up to the counter. I figured I would cut them slack as I was with my sig. other. I'm going to sound racist, but you will understand why it is important for me to distinguish the servers this way, (because I did not get their names) but the reality is, they provided great service and made really good sandwiches that night. Two young kids were working the night shift. There were no other customers in the shop at 8 p.m, but me and my buddy. I looked around expecting the two kids to be clueless, lazy or uninterested. Quite the contrary, the young African American girl who took my order was pleasant and sweet, and the young Asian American guy was friendly, energetic, and tossed together an amazing Toasted Italian Sub and my sig other's warm Italian meat ball sub. They were both hot and delicious. The sandwiches, that is... The two kids were sweet, friendly, energetic, and worked hard even though they did not have to. I was pleased to see ethnic diversity. good kids. good sandwiches. Customer service can make all the difference, right, Boss owner... I will be back again and changed my review to reflect this. I'm a fair person and I believe in Karma.
(4)
Chris H.
This particular experience is a 5 star experience. This was my first time ever eating at Firehouse Subs. The people were extremely polite, the food came out fast, the Italian sub my girlfriend got was delicious (I had a bite) and my meatball sub was phenomenal. The soda machine was a super nice addition, the restaurant was clean and well kept. Our food was brought to us and the girl came and took our trays and trash from me before I had a chance to get up. Ill definitely be back!
(5)
David L.
As good as it gets! AMAZING service. You've earned these five stars.
(5)
John S.
They do a great job at this location. Even the owner of the location or who I thought was the owner came over to check on me. Employees are nice and helpful. My only complaint and its not even a refelction of the staff or food is the other customers. Because of the location you get some weird people in there. One guy was so high he couldn't speak or almost stand. But they do get a lot of police, military, and fire fighters I can see when I'm in there during lunch so you feel good when you're there.
(4)
Frankie S.
Not bad, probably worth a good 3.5 stars. The food is decent but the awesome soda machine, hot sauce bar, cleanliness, and friendly staff bump it up to a possible four for me. I assume they steam their meats, which turned out to be okay on the Steamer and the Italian, but on a cold turkey sub it turns the meat into this canned cat food like consistency. To me, it looked nasty but both my kids seemed to scarf it down without complaint. The steaming of the meat itself tends to make the bread soggier by the minute, so I recommend that you eat fast. I like the concept and the restaurant is nice - but I recommend working on the employee to employee communication just a tad more. I ordered a sandwich with just turkey and lettuce for my kid and ended up with mayo and tomatoes on it as well. The guy ahead of me said no mayo and ended up with mayo on his sub too. WTF.
(3)
Zachary C.
Stopped in today for my first visit, and I have to say I was impressed with the food. Also, they have a selection of about 30 different hot sauces that are rated on a 1 - 10 scale for hotness. I love hot sauce, so hot sauce selection alone warrants a good review from me. Most of the subs are hot, which wasn't what I was expecting, but it turned out to be fine because they were DELICIOUS. I had the Italian and the wife had a Turkey, Bacon Avocado. Both were great and came with a pickle spear (another plus). The place was clean and well decorated with the fireman related theme. The only thing that keeps me from leaving a five star review was the aloof employees. It wasn't busy, and they made my sandwiches in a timely manner (which takes slightly longer than your average Subway experience), but the 3 employees that were there were clearly bored and were having a somewhat inappropriate conversation as if I was not there. Nothing offensive, just not professional. I will be back. The two DELICIOUS eight inch subs were about $6 each after tax. Very worth it for the quality of ingredients.
(4)
Lydia S.
I would say that Firehouse Subs is not bad... And perhaps my experience wasn't the greatest as I took my sub to go. This was my first time going. I had a free coupon and it's right next to my office, so decided to give them a try. The employees were all pretty nice and greeted me/helped me. I saw one helping another girl to her car with a big bag of food. If it weren't for their great customer service I think I'd have rated them lower than 3 stars. Their sub was soggy at best. Of course, I did take my order to go but since I work within 5 mins of there, it only took me upmost of 10 mins until I had the sub open. They stressed when I was there how their subs don't get soggy - but this was probably one of the soggiest subs I've ever eaten. You can ask for your sub cold, but they will automatically heat it for you if you don't tell them. Overall, I don't think I will proactively go back. If someone else in my office goes, I may order something as it wasn't bad... but I didn't *love* it.
(3)
Lauren W.
(5)
(3)
Dan A.
(5)
Joe X.
(5)
(4)
Zachary C.
Stopped in today for my first visit, and I have to say I was impressed with the food. Also, they have a selection of about 30 different hot sauces that are rated on a 1 - 10 scale for hotness. I love hot sauce, so hot sauce selection alone warrants a good review from me. Most of the subs are hot, which wasn't what I was expecting, but it turned out to be fine because they were DELICIOUS. I had the Italian and the wife had a Turkey, Bacon Avocado. Both were great and came with a pickle spear (another plus). The place was clean and well decorated with the fireman related theme. The only thing that keeps me from leaving a five star review was the aloof employees. It wasn't busy, and they made my sandwiches in a timely manner (which takes slightly longer than your average Subway experience), but the 3 employees that were there were clearly bored and were having a somewhat inappropriate conversation as if I was not there. Nothing offensive, just not professional. I will be back. The two DELICIOUS eight inch subs were about $6 each after tax. Very worth it for the quality of ingredients.
(4)
Lydia S.
I would say that Firehouse Subs is not bad... And perhaps my experience wasn't the greatest as I took my sub to go. This was my first time going. I had a free coupon and it's right next to my office, so decided to give them a try. The employees were all pretty nice and greeted me/helped me. I saw one helping another girl to her car with a big bag of food. If it weren't for their great customer service I think I'd have rated them lower than 3 stars. Their sub was soggy at best. Of course, I did take my order to go but since I work within 5 mins of there, it only took me upmost of 10 mins until I had the sub open. They stressed when I was there how their subs don't get soggy - but this was probably one of the soggiest subs I've ever eaten. You can ask for your sub cold, but they will automatically heat it for you if you don't tell them. Overall, I don't think I will proactively go back. If someone else in my office goes, I may order something as it wasn't bad... but I didn't *love* it.
(3)
Kori C.
I have visited this eatery a few times now and I like it. The subs are tasty and huge. Definitely a meal you could share if you like to. There is always a ton of meat, which can be a little too much for me but that's probably the best part for most. Ingredients are generally fresh tasting but nothing that knocks my socks off. Would love to see a few more fresh ingredients and maybe some more salad options. But then again it is a sub shop.
(4)
Maria B.
Great Service, even though my second order was lost. I still received a great welcome when I arrived. This place was very busy, but those guy work hard and fast. The manager got in touch with me after my first review. I told her that the employees are really great and the food is excellent. Thank you again!
(5)
Mary S.
I love Firehouse Subs. I am extremely glad that they are finally in the Phoenix area after discovering them back east several years ago. I always get the Chicken Salad sub but have heard great things about all their sandwiches. I hear their Meatball Sub is the best. I also like that they help non profit's and give back monetary donations to the community. Gotta love that!
(4)
Kenneth V.
Overhyped is the easy word. I would get more elegant with how this place was portrayed as a really good sandwich shop with original takes on old classics while coming to the table with new stuff that would have me coming back each week for more. This, however, proved to be wrong. Oh so wrong. Firehouse Subs, unfortunately, turned out to be nothing more than a glorified Subway and a not very good one at that. I had heard so much about this place that I thought I was going to walk into a deli counter with a guy in the back running a meat slicer. Not so much. It's a counter just like any Goodcents or Blimpie's you have ever been too. Menu selections on the wall with picture representations? Check. Um, long tables with seats around them a la Subway. Yeah, got those too. I am so confused! Alright, alright. Let's eat something. The New York Steamer. Beef brisket, pastrami, provolone, mustard, mayo, and Italian dressing. This seems pretty straight forward. Oh, and a bag of chips, how original. Receive my meal and the first bite is the same as my first step into Firehouse Subs. Underwhelming. The meat and cheese worked pretty well together but then the bread came in and ruined the party. We all know how good bread can step a sandwich up a notch. This bread kept everything status quo. I really don't have much else to say. It was, well, a sandwich. Nothing special. Could I have been over hyped and then simply let down by the results? Possibly. I still go with an "A-OK" even with that factored in. I would give Jimmy John's an easy 4 stars above this because they simply make a better sandwich than Firehouse Subs especially for the money. I suppose I would go back if that is where everyone else is going but if my vote were for FIrehouse Subs or the aforementioned Jimmy John's or Goodcents, I am with the latter two of the three all day long.
(3)
Aaron H.
(5)
Darlene N.
(5)
(3)
Dan A.
(5)
Jordan G.
(2)
Lisa K.
(3)
Lucky T.
A friend recommended this place as the best chain sub place and I have to say subway , I will always love you but firehouse is killing it. This particular store has a very pretty look to it. They have the newer touch screen soda machines and a bunch of hot sauce options. The sub was great , I got the firehouse meatball with steak added and man that was a Ton of food for 9.75. It was over a foot long and everything was just great . I highly recommend these subs , the girlfriend got the brisket and it looked pretty good also. Anyways the people were nice and the subs were stacked that's pretty much all you need.
(5)
Deni G.
Firehouse Serves up good subs and salads. First, I have to say the service at Firehouse Subs is great! The staff welcomes you when you walk through the door. On my first visit to Firehouse Subs (some time ago). Upon arriving we were met by an employee handing out menus. My co-worker and I were asked if it was our first visit to Firehouse Subs and we said yes. The emoloyee went over the menu and recommended we try the smokehouse beef and cheddar brisket. The sub was delicious. After leaving we couldn't stop talking about how good the sub was. In fact we went right back to firehouse subs a few days later. So if your hungry for a good sub at a great price, head over to firehouse.
(4)
Scott D.
I had my first taste of Firehouse Subs today and decided to go with the Beef & Cheddar eight inch sandwich with a large Diet Dr. Pepper from their fabulous soda machine. That machine kind of reminds me of Rodney Dangerfield's character in the Caddyshack where he had that golf bag that played music, so versatile just like the soda machine delivering many different types of sodas. youtube.com/watch?v=W3A9… The Beef and Cheddar sandwich comes with bbq sauce and mayo. I got it without the mayo and it tasted fabulous. The only problem was that I felt a little hungry after eating it. So there's the rub, an excellent tasting meal with just a little bit of meat. Five stars for taste but one star for not putting out my 5 alarm hunger pangs.
(3)
Ian S.
I was just looking for a snack, it was either sprouts 3$ sandwich or firehouse subs, no other real choice. Look I haven't been to firehouse in a while, what is good on menu? Number 10 is real good, alright. You can get 12inches for extra 2.50, alright. I thought I would just take half in a little bag. I couldn't get up and leave I eat the whole thing. It 10$ for sub like that is worth it. I gave 4 stars because their soda machine was designed by Sarah Winchester
(4)
Bob R.
Don't go, awful place. 1. Slow 2. Too much staff and crowded eating area 3. Tasteless deli meats and cheese that are poorly matched 4. Hotdog Roll quality bread, no tooth 5. Expensive for what you get Subway is better and I NEVER eat at Subway.
(1)
Cyndi M.
Yummy food, great atmosphere, nice folks working there......Sooo much better than other sub shops around. The sub sandwiches taste like actual good food and not just the belly-fillers found elsewhere......
(4)
R P.
Wow I was amazed at the subs, I will be a regular customer here from now on. Yummers.
(4)
Georgie M.
Firehouse Subs is a relatively new place here in the Valley and they offer up a tasty, toasted version of a tired old lunch staple. I was driving aimlessly south into Phoenix with a vague recollection that there was a Firehouse Subs nearby. I almost gave up when I saw the Chicago Hamburger sign, but it was only a little further along Indian School. I actually nearly drove past it, before turning into the strip mall at the last second. I found a parking space in front, and the place wasn't too crowded for one o'clock. As I said in my Tip, these folks are over the top friendly, but in good way. They greeted me warmly as I came in, asked if I had ever been here before and offered up that their #1, #4 and #5 Subs were their most popular sandwiches. Nice! I took a few moments to study the board before ordering the New York Steamer. It's a nice combination of Corned Beef, Pastrami and melted Provolone. They then asked if I wanted the usual of mustard, mayo and Italian Dressing on it? Say what? Mayo I thought? I haven't heard of mayo on a pastrami & corned beef sandwich since Woody Allen accused Diane Keaton of doing that in "Annie Hall" LOL You should know, that almost all of Firehouse's medium subs are $5.89. They advertise that for $2.00 more, you can get the large. So, a large it was and I asked them to hold the mayo & dressing. I've taken a few pictures of the inside of the restaurant and of my sandwich. It was very large, probably a foot or so long. It was also very good, but too much to finish. I wrapped the other half for home and was told later by one of my homebodies, that it was really very good. LOL. Clearly, I'll need to start marking my food in the frig. Besides what I ordered, Firehouse also has something called the "Hook & Ladder" it's a sub of Smoked Turkey & Virginia Ham with Provolone; a Firehouse Meatball; an Italian with salami, pepperoni, ham with melted provolone; a Club; a Turkey Bacon Ranch; and a Firehouse Steak & Cheese. They also have two Premium Subs on the menu: the Firehouse "Hero", with roast beef, smoked turkey breast Virginia ham and provolone; or, the Smokehouse Beef & Cheddar Brisket for $6.19 each. My large #3 NY Steamer, with mustard only, came to $7.89, plus $0.66 in taxes for Gov Brewer. BTW, I cannot wait for the State to rollback those temporary sales tax increases can you? LOL Enjoy!
(4)
Paul W.
Came in after a long day with a long night ahead of me. They were closing in 15 minutes, so half-expected some glares and huffs & puffs from young staff. However, this was certainly NOT my experience. I was greeted warmly and service was quick. The same was for the guy who came in 5 minutes before they closed. Will definitely stop by again. Also, really dig the variety of hot sauces. Love me some peri-peri!
(5)
Victoria K.
So I have been here twice. I don't remember the first time, but I went again yesterday for my birthday. I will say that their subs are a little bit on the smaller side as far as size goes. HOWEVER, the New York Steamer was absolutely amazing. I'm not usually much of a beef person, I usually get turkey or chicken on my sandwiches, but this sub was probably the best sub I have ever had.... okay maybe tied with the crab salad at Which Wich because I absolutely love crab salad. But I think it is about $6 or $7 for the medium sub and for two dollars extra you can make it a large. Small sub, big flavor.
(5)
Amanda T.
I ordered their club sub which was really good, but I'm mainly won here because I had great customer service here. They all greeted me the second I came in with smiles. I ate in. One of their employees checked in to see if all was good at some point. When I was done, I still had the other half of my sub left over and again he came up to me and asked if I would like a to-go box. Little things like that show they pay attention and care! Great customer service. Great food.
(5)
Rebecca R.
If I could I would give this a 4.75 or something, but yelp doesn't believe in decimals! Firehouse subs is certainly my new sub stop. They give you less options than other sub places (white or wheat bread--that's it!) and you don't really stand at the counter picking toppings. But the subs! The subs are so good! The Italian is especially spectacular. The veggie sandwich is also awesome with mushrooms and melted provolone cheese. They steam the subs to warm them up, which makes the bread a little bit fragile, but still good. Oh and besides that, hearing them all yell "welcome to firehouse" when you walk in is the best!
(4)
Sam M.
Honestly I do not like hot sandwiches BUT MY GOD the Club on a Sub is SOOOOO GOOD!!!!!!!!!!!!!! Service was fast and friendly! My first time there, went with coworkers, and was very impressed!
Love firehouse Subs! Been going there since there grand opening! Went yesterday to get my Free Birthday sub! Had the new Sweet Thai chili pork Sub, a new favorite of mine. Jenifer made my sub with sauce on the side, for the reason in the past when I had it to go and got home the sauce was all on the outside and made bread soggy. Thanks Jenifer for a perfect meal on the go! And your sweet smile and great attitude while working!!! :-)
(5)
Rose H.
I am impressed! When we first walked in I thought well it looks just like a subway...but once I took my first bite I immediately took it back! This is no subway!!! So tasteful and original! It is a pleasant surprise! I encourage everyone to give it a try! I had the Italian it was flavorful, just right in spices.. My husband had the Hero and we both loved it!!!
(5)
Marty F.
I have no had Firehouse three times in three weeks. I can easily say that this is my new favorite place to get a sub. Gone are the days of cold subs and bring in the hot subs. The best one I've had (so far) is the cheddar and brisket sub. Mouth watering and though it's 8:30AM, I could eat one right now. The service is great and they are always there to answer any question you have. Can't wait for the next trip!
(5)
Rand H.
Mike C. joined me to whip into this place and try it today. OMG what a great sandwich! I went with a make-it-a-large Pastrami. It was about a foot long & came loaded with pastrami, mayo, mustard, lettuce, tomato, onion & a dill spear on the side, on a very fresh, delicious honey wheat roll. The staff was friendly, the place completely comfortable and I have just never had a better pastrami! It was priced right too at $7.89 and I can't wait to return to a Firehouse & start biting my way through the rest of the subs on their menu. It was special! :-))
(5)
Jessica H.
I love Firehouse Subs!!!! Craving a delicious sandwich? This is the place you need to go to! Their large menu is sure to satisfy everyone, and at a reasonable price too. My 2 favorites are the Club on a Sub and the Turkey Bacon Ranch. The smell of the bacon cooking is seriously heavenly! Not only is the food great, but so is the customer service! So friendly and inviting. An extra special treat is going in when George is working ~ he is smoking!;) 5 stars for Firehouse!
(5)
Lisa C.
The staff is friendly and the subs are so good. They have the Hawaiian pork sandwich back and it is amazing. I also love the theme - very well done.
(5)
Georgeann G.
I had no idea Yelp was full of such Sub Aficionados but I was not disappointed with Firehouse. I didn't even know about the steaming versus whatever debate but my sandwich (The Engineer) came with piping hot meat, gooey cheese, crunchy, delightful toppings, all on a delicious toasty roll. It was glorious. The sandwich actually reminded me of the Chicken Cordon Blue I used to get at a sub place called Penn Station in Ohio. Man, I loved that sandwich, but Firehouse is a good substitute. Now all I need is Skyline and White Castle and I won't even need to go home anymore!
(4)
Jonathan H.
I personally love firehouse I believe it to be one of the better sand which chains in the market. The smokehouse beef and cheddar brisket is like no other. I'm always satisfied
(5)
Sandi O.
I've been waiting to update my review of this location as to the owner sending me message about my experiance. Sadly I was forced to repeat myself as to the day, date and time of my experiance. As all the information was available already, I do not feel that it was necessary to ask for it again. It was also stated that the owner and fanchisee was not present as they. So I replied with a lenghty responce as to what had happend and provided details that I was unaware of at the time of my review. You see the counter was to my back. I did look over my shoulder and saw the bird, so I know it was there, I also heard it. What I didn't know until I spoke to my wife was that the bird was sat on the counter at the cash register................................ Can you belive that, a live animal on a food service counter, NO WAY, but yep it happened. Anyway, I sent a reply to clear up my review had caused and included my phone number with a request that I be called. Nothing, nada, zilch, nyet........... Guess making contact with the customer to ensure that there will never be a repeat of this type of incident is out of the question, guess corporate H.Q. needs to be notified. Wanna quess where my next e-mail will go?
(1)
Sarah L.
Tried this place for the first time today. Had the Italian. It was absolutely delicious! The staff here was very friendly and the facility was very clean. I will definitely be returning here often!
(5)
Chris H.
This particular experience is a 5 star experience. This was my first time ever eating at Firehouse Subs. The people were extremely polite, the food came out fast, the Italian sub my girlfriend got was delicious (I had a bite) and my meatball sub was phenomenal. The soda machine was a super nice addition, the restaurant was clean and well kept. Our food was brought to us and the girl came and took our trays and trash from me before I had a chance to get up. Ill definitely be back!
(5)
David L.
As good as it gets! AMAZING service. You've earned these five stars.
(5)
John S.
They do a great job at this location. Even the owner of the location or who I thought was the owner came over to check on me. Employees are nice and helpful. My only complaint and its not even a refelction of the staff or food is the other customers. Because of the location you get some weird people in there. One guy was so high he couldn't speak or almost stand. But they do get a lot of police, military, and fire fighters I can see when I'm in there during lunch so you feel good when you're there.
(4)
Kyle H.
I simply don't understand some of these reviews below. People are knocking the place because they steam their meat instead roasting/braising it? C'mon. So you can't handle something different or what? So for this review, I'm comparing it to Subway and Quiznos. First off, Subway and Quiznos build the sub right there in front of you. At Firehouse, this is not so much the case - you order at the register and then the workers prepare it. For this reason, your sub will take slightly longer to make than either of those places and this is mainly because of how they cook the meat. Now to the complainers saying that the meat is soggy or whatever, I've never had this experience. And, besides that, not all subs are cooked the same at Firehouse. Maybe before discarding the place, try more of the menu? That is just me though! I've tried many of the subs - Firehouse Meatball, New York Steamer, Italian, Club on a Sub, and the Smokehouse Beef & Cheddar Brisket. My favorites, in order, are Italian, Steamer, and Beef & Cheddar. On a slightly odd note, the Italian makes *great* leftovers if you can't finish it. Nobody really seems to have mentioned this... but the soda machine is freaking awesome. I don't know how many flavors it has, but it is pretty much the craziest thing you will ever see. It has a touch screen where you scroll through and select your flavor. And when I say select your flavor I mean if you want a Lemonade.... do you want it to be lemonade, raspberry lemonade, lime lemonade, or strawberry lemonade. It is nearly the same for every beverage selection you make. I definitely prefer Firehouse over Subway or Quiznos. Sure, they may be a little more pricey, but I still like it. I will have to check out Jimmy John's, which everyone seems to rave about to see what all the fuss is about and round out my review for all 4 places.
(5)
Donna B.
Ah, Firehouse...I forgot how good you were. I'd not visited you since I lived in Charlotte. This location is on Indian School near the Sprout's -- I stopped here for take-out one night after grocery shopping when I didn't want to cook when I got home. The employees were helpful and there's plenty of seating. Every sub I've had here is good. Skip Subway and come here.
(4)
Charley C.
I decided to give this place another chance one night when I was too tired/too lazy to go to a sit down restaurant. I decided to forgo the computer call in order based on the lousy first experience and went up to the counter. I figured I would cut them slack as I was with my sig. other. I'm going to sound racist, but you will understand why it is important for me to distinguish the servers this way, (because I did not get their names) but the reality is, they provided great service and made really good sandwiches that night. Two young kids were working the night shift. There were no other customers in the shop at 8 p.m, but me and my buddy. I looked around expecting the two kids to be clueless, lazy or uninterested. Quite the contrary, the young African American girl who took my order was pleasant and sweet, and the young Asian American guy was friendly, energetic, and tossed together an amazing Toasted Italian Sub and my sig other's warm Italian meat ball sub. They were both hot and delicious. The sandwiches, that is... The two kids were sweet, friendly, energetic, and worked hard even though they did not have to. I was pleased to see ethnic diversity. good kids. good sandwiches. Customer service can make all the difference, right, Boss owner... I will be back again and changed my review to reflect this. I'm a fair person and I believe in Karma.
(4)
Frankie S.
Not bad, probably worth a good 3.5 stars. The food is decent but the awesome soda machine, hot sauce bar, cleanliness, and friendly staff bump it up to a possible four for me. I assume they steam their meats, which turned out to be okay on the Steamer and the Italian, but on a cold turkey sub it turns the meat into this canned cat food like consistency. To me, it looked nasty but both my kids seemed to scarf it down without complaint. The steaming of the meat itself tends to make the bread soggier by the minute, so I recommend that you eat fast. I like the concept and the restaurant is nice - but I recommend working on the employee to employee communication just a tad more. I ordered a sandwich with just turkey and lettuce for my kid and ended up with mayo and tomatoes on it as well. The guy ahead of me said no mayo and ended up with mayo on his sub too. WTF.
(3)
Mike C.
well this was my first trip to a firehouse subs and I was here with Rand H (another newbie to firehouse subs} well the sandwich I had was the BBQ brisket and cheddar and it was an easy 5 star sandwich. The service is also very friendly . I counted ten of them in this location and only about 8 customers.when we were there i read and took a menu with me because they have lots of great sandwiches I would like to try on return visits and yes I will return. Firehouse subs is in my books , the best subs.
(5)
Roxy H.
First time here. I wanted to see how much different THIS sub place could be compared to all the others out there. Um, yeah, IT WAS FREAKING AWESOME. I split the large Italian with the man. The meats just tasted so fresh and not too salty like some other places, and the melty cheese, toppings and sauce just made it sooooooo good. It for sure did not taste like a fast food sandwich to me at all. My new favorite sub place by FAR.
(4)
RJ P.
I want to like this place, I really do, but today's New York Steamer was probably a Top 10 disappointing sandwich of my life. Soggy, lifeless, unimaginative, and overpriced. I'd been to Firehouse one previous time, and the meatball was better. Far from spectacular, but much more satisfying than the corned beef/pastrami number I ordered during Visit #2. It was steamed meat, cheese and mayo on an old-tasting white hoagie. No veggies, no color, no texture, no good. The Firehouse concept and story are cool. The employees are nice. The fountain drink vending machine is second to none. And I enjoy being able to watch college hoops while my sandwich gets steamed to death. But these pros cannot save an underwhelming experience that cost me $9. Subway's $5 Cold Cut Combo would have been a better investment.
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Address :2836 E Indian School Rd,Ste A5-6
Phoenix, AZ, 85016
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : No Drive-Thru : No Caters : Yes
Pat O.
(5)Joe X.
(5)Karl M.
(4)Julie S.
(5)David H.
(5)Joe Y.
(4)Mark L.
(4)Matthew B.
(4)Mark L.
(4)Jared B.
(5)Karl M.
(4)Deni G.
Firehouse Serves up good subs and salads. First, I have to say the service at Firehouse Subs is great! The staff welcomes you when you walk through the door. On my first visit to Firehouse Subs (some time ago). Upon arriving we were met by an employee handing out menus. My co-worker and I were asked if it was our first visit to Firehouse Subs and we said yes. The emoloyee went over the menu and recommended we try the smokehouse beef and cheddar brisket. The sub was delicious. After leaving we couldn't stop talking about how good the sub was. In fact we went right back to firehouse subs a few days later. So if your hungry for a good sub at a great price, head over to firehouse.
(4)Scott D.
I had my first taste of Firehouse Subs today and decided to go with the Beef & Cheddar eight inch sandwich with a large Diet Dr. Pepper from their fabulous soda machine. That machine kind of reminds me of Rodney Dangerfield's character in the Caddyshack where he had that golf bag that played music, so versatile just like the soda machine delivering many different types of sodas. youtube.com/watch?v=W3A9… The Beef and Cheddar sandwich comes with bbq sauce and mayo. I got it without the mayo and it tasted fabulous. The only problem was that I felt a little hungry after eating it. So there's the rub, an excellent tasting meal with just a little bit of meat. Five stars for taste but one star for not putting out my 5 alarm hunger pangs.
(3)Ian S.
I was just looking for a snack, it was either sprouts 3$ sandwich or firehouse subs, no other real choice. Look I haven't been to firehouse in a while, what is good on menu? Number 10 is real good, alright. You can get 12inches for extra 2.50, alright. I thought I would just take half in a little bag. I couldn't get up and leave I eat the whole thing. It 10$ for sub like that is worth it. I gave 4 stars because their soda machine was designed by Sarah Winchester
(4)Bob R.
Don't go, awful place. 1. Slow 2. Too much staff and crowded eating area 3. Tasteless deli meats and cheese that are poorly matched 4. Hotdog Roll quality bread, no tooth 5. Expensive for what you get Subway is better and I NEVER eat at Subway.
(1)Cyndi M.
Yummy food, great atmosphere, nice folks working there......Sooo much better than other sub shops around. The sub sandwiches taste like actual good food and not just the belly-fillers found elsewhere......
(4)R P.
Wow I was amazed at the subs, I will be a regular customer here from now on. Yummers.
(4)Norma G.
Love firehouse Subs! Been going there since there grand opening! Went yesterday to get my Free Birthday sub! Had the new Sweet Thai chili pork Sub, a new favorite of mine. Jenifer made my sub with sauce on the side, for the reason in the past when I had it to go and got home the sauce was all on the outside and made bread soggy. Thanks Jenifer for a perfect meal on the go! And your sweet smile and great attitude while working!!! :-)
(5)Jessica H.
I love Firehouse Subs!!!! Craving a delicious sandwich? This is the place you need to go to! Their large menu is sure to satisfy everyone, and at a reasonable price too. My 2 favorites are the Club on a Sub and the Turkey Bacon Ranch. The smell of the bacon cooking is seriously heavenly! Not only is the food great, but so is the customer service! So friendly and inviting. An extra special treat is going in when George is working ~ he is smoking!;) 5 stars for Firehouse!
(5)Lisa C.
The staff is friendly and the subs are so good. They have the Hawaiian pork sandwich back and it is amazing. I also love the theme - very well done.
(5)Georgeann G.
I had no idea Yelp was full of such Sub Aficionados but I was not disappointed with Firehouse. I didn't even know about the steaming versus whatever debate but my sandwich (The Engineer) came with piping hot meat, gooey cheese, crunchy, delightful toppings, all on a delicious toasty roll. It was glorious. The sandwich actually reminded me of the Chicken Cordon Blue I used to get at a sub place called Penn Station in Ohio. Man, I loved that sandwich, but Firehouse is a good substitute. Now all I need is Skyline and White Castle and I won't even need to go home anymore!
(4)Kori C.
I have visited this eatery a few times now and I like it. The subs are tasty and huge. Definitely a meal you could share if you like to. There is always a ton of meat, which can be a little too much for me but that's probably the best part for most. Ingredients are generally fresh tasting but nothing that knocks my socks off. Would love to see a few more fresh ingredients and maybe some more salad options. But then again it is a sub shop.
(4)Maria B.
Great Service, even though my second order was lost. I still received a great welcome when I arrived. This place was very busy, but those guy work hard and fast. The manager got in touch with me after my first review. I told her that the employees are really great and the food is excellent. Thank you again!
(5)Mary S.
I love Firehouse Subs. I am extremely glad that they are finally in the Phoenix area after discovering them back east several years ago. I always get the Chicken Salad sub but have heard great things about all their sandwiches. I hear their Meatball Sub is the best. I also like that they help non profit's and give back monetary donations to the community. Gotta love that!
(4)RJ P.
I want to like this place, I really do, but today's New York Steamer was probably a Top 10 disappointing sandwich of my life. Soggy, lifeless, unimaginative, and overpriced. I'd been to Firehouse one previous time, and the meatball was better. Far from spectacular, but much more satisfying than the corned beef/pastrami number I ordered during Visit #2. It was steamed meat, cheese and mayo on an old-tasting white hoagie. No veggies, no color, no texture, no good. The Firehouse concept and story are cool. The employees are nice. The fountain drink vending machine is second to none. And I enjoy being able to watch college hoops while my sandwich gets steamed to death. But these pros cannot save an underwhelming experience that cost me $9. Subway's $5 Cold Cut Combo would have been a better investment.
(2)Rand H.
Mike C. joined me to whip into this place and try it today. OMG what a great sandwich! I went with a make-it-a-large Pastrami. It was about a foot long & came loaded with pastrami, mayo, mustard, lettuce, tomato, onion & a dill spear on the side, on a very fresh, delicious honey wheat roll. The staff was friendly, the place completely comfortable and I have just never had a better pastrami! It was priced right too at $7.89 and I can't wait to return to a Firehouse & start biting my way through the rest of the subs on their menu. It was special! :-))
(5)Laura F.
Loved Firehouse Subs! Super cute décor, but at lunchtime, the place is packed. You're kinda sandwiched it... get it? "sandwiched?".... ok. Anyway... The staff was super busy, but were quite efficient and got the food out pretty fast. I had the turkey cranberry sub and I was pleasantly surprised how moist the turkey was! It was a really great sandwich. My friend had the Italian sub and he is such a fan now, he goes several times a week. The parking out front is a bit tight, but there is a big parking lot to the west, so it's not bad. I would say it's worth stopping in if you're in the area.
(4)Lucky T.
A friend recommended this place as the best chain sub place and I have to say subway , I will always love you but firehouse is killing it. This particular store has a very pretty look to it. They have the newer touch screen soda machines and a bunch of hot sauce options. The sub was great , I got the firehouse meatball with steak added and man that was a Ton of food for 9.75. It was over a foot long and everything was just great . I highly recommend these subs , the girlfriend got the brisket and it looked pretty good also. Anyways the people were nice and the subs were stacked that's pretty much all you need.
(5)Rose H.
I am impressed! When we first walked in I thought well it looks just like a subway...but once I took my first bite I immediately took it back! This is no subway!!! So tasteful and original! It is a pleasant surprise! I encourage everyone to give it a try! I had the Italian it was flavorful, just right in spices.. My husband had the Hero and we both loved it!!!
(5)Marty F.
I have no had Firehouse three times in three weeks. I can easily say that this is my new favorite place to get a sub. Gone are the days of cold subs and bring in the hot subs. The best one I've had (so far) is the cheddar and brisket sub. Mouth watering and though it's 8:30AM, I could eat one right now. The service is great and they are always there to answer any question you have. Can't wait for the next trip!
(5)Georgie M.
Firehouse Subs is a relatively new place here in the Valley and they offer up a tasty, toasted version of a tired old lunch staple. I was driving aimlessly south into Phoenix with a vague recollection that there was a Firehouse Subs nearby. I almost gave up when I saw the Chicago Hamburger sign, but it was only a little further along Indian School. I actually nearly drove past it, before turning into the strip mall at the last second. I found a parking space in front, and the place wasn't too crowded for one o'clock. As I said in my Tip, these folks are over the top friendly, but in good way. They greeted me warmly as I came in, asked if I had ever been here before and offered up that their #1, #4 and #5 Subs were their most popular sandwiches. Nice! I took a few moments to study the board before ordering the New York Steamer. It's a nice combination of Corned Beef, Pastrami and melted Provolone. They then asked if I wanted the usual of mustard, mayo and Italian Dressing on it? Say what? Mayo I thought? I haven't heard of mayo on a pastrami & corned beef sandwich since Woody Allen accused Diane Keaton of doing that in "Annie Hall" LOL You should know, that almost all of Firehouse's medium subs are $5.89. They advertise that for $2.00 more, you can get the large. So, a large it was and I asked them to hold the mayo & dressing. I've taken a few pictures of the inside of the restaurant and of my sandwich. It was very large, probably a foot or so long. It was also very good, but too much to finish. I wrapped the other half for home and was told later by one of my homebodies, that it was really very good. LOL. Clearly, I'll need to start marking my food in the frig. Besides what I ordered, Firehouse also has something called the "Hook & Ladder" it's a sub of Smoked Turkey & Virginia Ham with Provolone; a Firehouse Meatball; an Italian with salami, pepperoni, ham with melted provolone; a Club; a Turkey Bacon Ranch; and a Firehouse Steak & Cheese. They also have two Premium Subs on the menu: the Firehouse "Hero", with roast beef, smoked turkey breast Virginia ham and provolone; or, the Smokehouse Beef & Cheddar Brisket for $6.19 each. My large #3 NY Steamer, with mustard only, came to $7.89, plus $0.66 in taxes for Gov Brewer. BTW, I cannot wait for the State to rollback those temporary sales tax increases can you? LOL Enjoy!
(4)Paul W.
Came in after a long day with a long night ahead of me. They were closing in 15 minutes, so half-expected some glares and huffs & puffs from young staff. However, this was certainly NOT my experience. I was greeted warmly and service was quick. The same was for the guy who came in 5 minutes before they closed. Will definitely stop by again. Also, really dig the variety of hot sauces. Love me some peri-peri!
(5)Victoria K.
So I have been here twice. I don't remember the first time, but I went again yesterday for my birthday. I will say that their subs are a little bit on the smaller side as far as size goes. HOWEVER, the New York Steamer was absolutely amazing. I'm not usually much of a beef person, I usually get turkey or chicken on my sandwiches, but this sub was probably the best sub I have ever had.... okay maybe tied with the crab salad at Which Wich because I absolutely love crab salad. But I think it is about $6 or $7 for the medium sub and for two dollars extra you can make it a large. Small sub, big flavor.
(5)Kenneth V.
Overhyped is the easy word. I would get more elegant with how this place was portrayed as a really good sandwich shop with original takes on old classics while coming to the table with new stuff that would have me coming back each week for more. This, however, proved to be wrong. Oh so wrong. Firehouse Subs, unfortunately, turned out to be nothing more than a glorified Subway and a not very good one at that. I had heard so much about this place that I thought I was going to walk into a deli counter with a guy in the back running a meat slicer. Not so much. It's a counter just like any Goodcents or Blimpie's you have ever been too. Menu selections on the wall with picture representations? Check. Um, long tables with seats around them a la Subway. Yeah, got those too. I am so confused! Alright, alright. Let's eat something. The New York Steamer. Beef brisket, pastrami, provolone, mustard, mayo, and Italian dressing. This seems pretty straight forward. Oh, and a bag of chips, how original. Receive my meal and the first bite is the same as my first step into Firehouse Subs. Underwhelming. The meat and cheese worked pretty well together but then the bread came in and ruined the party. We all know how good bread can step a sandwich up a notch. This bread kept everything status quo. I really don't have much else to say. It was, well, a sandwich. Nothing special. Could I have been over hyped and then simply let down by the results? Possibly. I still go with an "A-OK" even with that factored in. I would give Jimmy John's an easy 4 stars above this because they simply make a better sandwich than Firehouse Subs especially for the money. I suppose I would go back if that is where everyone else is going but if my vote were for FIrehouse Subs or the aforementioned Jimmy John's or Goodcents, I am with the latter two of the three all day long.
(3)Amanda T.
I ordered their club sub which was really good, but I'm mainly won here because I had great customer service here. They all greeted me the second I came in with smiles. I ate in. One of their employees checked in to see if all was good at some point. When I was done, I still had the other half of my sub left over and again he came up to me and asked if I would like a to-go box. Little things like that show they pay attention and care! Great customer service. Great food.
(5)Rebecca R.
If I could I would give this a 4.75 or something, but yelp doesn't believe in decimals! Firehouse subs is certainly my new sub stop. They give you less options than other sub places (white or wheat bread--that's it!) and you don't really stand at the counter picking toppings. But the subs! The subs are so good! The Italian is especially spectacular. The veggie sandwich is also awesome with mushrooms and melted provolone cheese. They steam the subs to warm them up, which makes the bread a little bit fragile, but still good. Oh and besides that, hearing them all yell "welcome to firehouse" when you walk in is the best!
(4)Sam M.
Honestly I do not like hot sandwiches BUT MY GOD the Club on a Sub is SOOOOO GOOD!!!!!!!!!!!!!! Service was fast and friendly! My first time there, went with coworkers, and was very impressed!
(5)Jonathan H.
I personally love firehouse I believe it to be one of the better sand which chains in the market. The smokehouse beef and cheddar brisket is like no other. I'm always satisfied
(5)Sandi O.
I've been waiting to update my review of this location as to the owner sending me message about my experiance. Sadly I was forced to repeat myself as to the day, date and time of my experiance. As all the information was available already, I do not feel that it was necessary to ask for it again. It was also stated that the owner and fanchisee was not present as they. So I replied with a lenghty responce as to what had happend and provided details that I was unaware of at the time of my review. You see the counter was to my back. I did look over my shoulder and saw the bird, so I know it was there, I also heard it. What I didn't know until I spoke to my wife was that the bird was sat on the counter at the cash register................................ Can you belive that, a live animal on a food service counter, NO WAY, but yep it happened. Anyway, I sent a reply to clear up my review had caused and included my phone number with a request that I be called. Nothing, nada, zilch, nyet........... Guess making contact with the customer to ensure that there will never be a repeat of this type of incident is out of the question, guess corporate H.Q. needs to be notified. Wanna quess where my next e-mail will go?
(1)Sarah L.
Tried this place for the first time today. Had the Italian. It was absolutely delicious! The staff here was very friendly and the facility was very clean. I will definitely be returning here often!
(5)Kyle H.
I simply don't understand some of these reviews below. People are knocking the place because they steam their meat instead roasting/braising it? C'mon. So you can't handle something different or what? So for this review, I'm comparing it to Subway and Quiznos. First off, Subway and Quiznos build the sub right there in front of you. At Firehouse, this is not so much the case - you order at the register and then the workers prepare it. For this reason, your sub will take slightly longer to make than either of those places and this is mainly because of how they cook the meat. Now to the complainers saying that the meat is soggy or whatever, I've never had this experience. And, besides that, not all subs are cooked the same at Firehouse. Maybe before discarding the place, try more of the menu? That is just me though! I've tried many of the subs - Firehouse Meatball, New York Steamer, Italian, Club on a Sub, and the Smokehouse Beef & Cheddar Brisket. My favorites, in order, are Italian, Steamer, and Beef & Cheddar. On a slightly odd note, the Italian makes *great* leftovers if you can't finish it. Nobody really seems to have mentioned this... but the soda machine is freaking awesome. I don't know how many flavors it has, but it is pretty much the craziest thing you will ever see. It has a touch screen where you scroll through and select your flavor. And when I say select your flavor I mean if you want a Lemonade.... do you want it to be lemonade, raspberry lemonade, lime lemonade, or strawberry lemonade. It is nearly the same for every beverage selection you make. I definitely prefer Firehouse over Subway or Quiznos. Sure, they may be a little more pricey, but I still like it. I will have to check out Jimmy John's, which everyone seems to rave about to see what all the fuss is about and round out my review for all 4 places.
(5)Donna B.
Ah, Firehouse...I forgot how good you were. I'd not visited you since I lived in Charlotte. This location is on Indian School near the Sprout's -- I stopped here for take-out one night after grocery shopping when I didn't want to cook when I got home. The employees were helpful and there's plenty of seating. Every sub I've had here is good. Skip Subway and come here.
(4)Mike C.
well this was my first trip to a firehouse subs and I was here with Rand H (another newbie to firehouse subs} well the sandwich I had was the BBQ brisket and cheddar and it was an easy 5 star sandwich. The service is also very friendly . I counted ten of them in this location and only about 8 customers.when we were there i read and took a menu with me because they have lots of great sandwiches I would like to try on return visits and yes I will return. Firehouse subs is in my books , the best subs.
(5)Roxy H.
First time here. I wanted to see how much different THIS sub place could be compared to all the others out there. Um, yeah, IT WAS FREAKING AWESOME. I split the large Italian with the man. The meats just tasted so fresh and not too salty like some other places, and the melty cheese, toppings and sauce just made it sooooooo good. It for sure did not taste like a fast food sandwich to me at all. My new favorite sub place by FAR.
(4)Charley C.
I decided to give this place another chance one night when I was too tired/too lazy to go to a sit down restaurant. I decided to forgo the computer call in order based on the lousy first experience and went up to the counter. I figured I would cut them slack as I was with my sig. other. I'm going to sound racist, but you will understand why it is important for me to distinguish the servers this way, (because I did not get their names) but the reality is, they provided great service and made really good sandwiches that night. Two young kids were working the night shift. There were no other customers in the shop at 8 p.m, but me and my buddy. I looked around expecting the two kids to be clueless, lazy or uninterested. Quite the contrary, the young African American girl who took my order was pleasant and sweet, and the young Asian American guy was friendly, energetic, and tossed together an amazing Toasted Italian Sub and my sig other's warm Italian meat ball sub. They were both hot and delicious. The sandwiches, that is... The two kids were sweet, friendly, energetic, and worked hard even though they did not have to. I was pleased to see ethnic diversity. good kids. good sandwiches. Customer service can make all the difference, right, Boss owner... I will be back again and changed my review to reflect this. I'm a fair person and I believe in Karma.
(4)Chris H.
This particular experience is a 5 star experience. This was my first time ever eating at Firehouse Subs. The people were extremely polite, the food came out fast, the Italian sub my girlfriend got was delicious (I had a bite) and my meatball sub was phenomenal. The soda machine was a super nice addition, the restaurant was clean and well kept. Our food was brought to us and the girl came and took our trays and trash from me before I had a chance to get up. Ill definitely be back!
(5)David L.
As good as it gets! AMAZING service. You've earned these five stars.
(5)John S.
They do a great job at this location. Even the owner of the location or who I thought was the owner came over to check on me. Employees are nice and helpful. My only complaint and its not even a refelction of the staff or food is the other customers. Because of the location you get some weird people in there. One guy was so high he couldn't speak or almost stand. But they do get a lot of police, military, and fire fighters I can see when I'm in there during lunch so you feel good when you're there.
(4)Frankie S.
Not bad, probably worth a good 3.5 stars. The food is decent but the awesome soda machine, hot sauce bar, cleanliness, and friendly staff bump it up to a possible four for me. I assume they steam their meats, which turned out to be okay on the Steamer and the Italian, but on a cold turkey sub it turns the meat into this canned cat food like consistency. To me, it looked nasty but both my kids seemed to scarf it down without complaint. The steaming of the meat itself tends to make the bread soggier by the minute, so I recommend that you eat fast. I like the concept and the restaurant is nice - but I recommend working on the employee to employee communication just a tad more. I ordered a sandwich with just turkey and lettuce for my kid and ended up with mayo and tomatoes on it as well. The guy ahead of me said no mayo and ended up with mayo on his sub too. WTF.
(3)Zachary C.
Stopped in today for my first visit, and I have to say I was impressed with the food. Also, they have a selection of about 30 different hot sauces that are rated on a 1 - 10 scale for hotness. I love hot sauce, so hot sauce selection alone warrants a good review from me. Most of the subs are hot, which wasn't what I was expecting, but it turned out to be fine because they were DELICIOUS. I had the Italian and the wife had a Turkey, Bacon Avocado. Both were great and came with a pickle spear (another plus). The place was clean and well decorated with the fireman related theme. The only thing that keeps me from leaving a five star review was the aloof employees. It wasn't busy, and they made my sandwiches in a timely manner (which takes slightly longer than your average Subway experience), but the 3 employees that were there were clearly bored and were having a somewhat inappropriate conversation as if I was not there. Nothing offensive, just not professional. I will be back. The two DELICIOUS eight inch subs were about $6 each after tax. Very worth it for the quality of ingredients.
(4)Lydia S.
I would say that Firehouse Subs is not bad... And perhaps my experience wasn't the greatest as I took my sub to go. This was my first time going. I had a free coupon and it's right next to my office, so decided to give them a try. The employees were all pretty nice and greeted me/helped me. I saw one helping another girl to her car with a big bag of food. If it weren't for their great customer service I think I'd have rated them lower than 3 stars. Their sub was soggy at best. Of course, I did take my order to go but since I work within 5 mins of there, it only took me upmost of 10 mins until I had the sub open. They stressed when I was there how their subs don't get soggy - but this was probably one of the soggiest subs I've ever eaten. You can ask for your sub cold, but they will automatically heat it for you if you don't tell them. Overall, I don't think I will proactively go back. If someone else in my office goes, I may order something as it wasn't bad... but I didn't *love* it.
(3)Lauren W.
(5)Dan A.
(5)Joe X.
(5)Zachary C.
Stopped in today for my first visit, and I have to say I was impressed with the food. Also, they have a selection of about 30 different hot sauces that are rated on a 1 - 10 scale for hotness. I love hot sauce, so hot sauce selection alone warrants a good review from me. Most of the subs are hot, which wasn't what I was expecting, but it turned out to be fine because they were DELICIOUS. I had the Italian and the wife had a Turkey, Bacon Avocado. Both were great and came with a pickle spear (another plus). The place was clean and well decorated with the fireman related theme. The only thing that keeps me from leaving a five star review was the aloof employees. It wasn't busy, and they made my sandwiches in a timely manner (which takes slightly longer than your average Subway experience), but the 3 employees that were there were clearly bored and were having a somewhat inappropriate conversation as if I was not there. Nothing offensive, just not professional. I will be back. The two DELICIOUS eight inch subs were about $6 each after tax. Very worth it for the quality of ingredients.
(4)Lydia S.
I would say that Firehouse Subs is not bad... And perhaps my experience wasn't the greatest as I took my sub to go. This was my first time going. I had a free coupon and it's right next to my office, so decided to give them a try. The employees were all pretty nice and greeted me/helped me. I saw one helping another girl to her car with a big bag of food. If it weren't for their great customer service I think I'd have rated them lower than 3 stars. Their sub was soggy at best. Of course, I did take my order to go but since I work within 5 mins of there, it only took me upmost of 10 mins until I had the sub open. They stressed when I was there how their subs don't get soggy - but this was probably one of the soggiest subs I've ever eaten. You can ask for your sub cold, but they will automatically heat it for you if you don't tell them. Overall, I don't think I will proactively go back. If someone else in my office goes, I may order something as it wasn't bad... but I didn't *love* it.
(3)Kori C.
I have visited this eatery a few times now and I like it. The subs are tasty and huge. Definitely a meal you could share if you like to. There is always a ton of meat, which can be a little too much for me but that's probably the best part for most. Ingredients are generally fresh tasting but nothing that knocks my socks off. Would love to see a few more fresh ingredients and maybe some more salad options. But then again it is a sub shop.
(4)Maria B.
Great Service, even though my second order was lost. I still received a great welcome when I arrived. This place was very busy, but those guy work hard and fast. The manager got in touch with me after my first review. I told her that the employees are really great and the food is excellent. Thank you again!
(5)Mary S.
I love Firehouse Subs. I am extremely glad that they are finally in the Phoenix area after discovering them back east several years ago. I always get the Chicken Salad sub but have heard great things about all their sandwiches. I hear their Meatball Sub is the best. I also like that they help non profit's and give back monetary donations to the community. Gotta love that!
(4)Kenneth V.
Overhyped is the easy word. I would get more elegant with how this place was portrayed as a really good sandwich shop with original takes on old classics while coming to the table with new stuff that would have me coming back each week for more. This, however, proved to be wrong. Oh so wrong. Firehouse Subs, unfortunately, turned out to be nothing more than a glorified Subway and a not very good one at that. I had heard so much about this place that I thought I was going to walk into a deli counter with a guy in the back running a meat slicer. Not so much. It's a counter just like any Goodcents or Blimpie's you have ever been too. Menu selections on the wall with picture representations? Check. Um, long tables with seats around them a la Subway. Yeah, got those too. I am so confused! Alright, alright. Let's eat something. The New York Steamer. Beef brisket, pastrami, provolone, mustard, mayo, and Italian dressing. This seems pretty straight forward. Oh, and a bag of chips, how original. Receive my meal and the first bite is the same as my first step into Firehouse Subs. Underwhelming. The meat and cheese worked pretty well together but then the bread came in and ruined the party. We all know how good bread can step a sandwich up a notch. This bread kept everything status quo. I really don't have much else to say. It was, well, a sandwich. Nothing special. Could I have been over hyped and then simply let down by the results? Possibly. I still go with an "A-OK" even with that factored in. I would give Jimmy John's an easy 4 stars above this because they simply make a better sandwich than Firehouse Subs especially for the money. I suppose I would go back if that is where everyone else is going but if my vote were for FIrehouse Subs or the aforementioned Jimmy John's or Goodcents, I am with the latter two of the three all day long.
(3)Aaron H.
(5)Darlene N.
(5)Dan A.
(5)Jordan G.
(2)Lisa K.
(3)Lucky T.
A friend recommended this place as the best chain sub place and I have to say subway , I will always love you but firehouse is killing it. This particular store has a very pretty look to it. They have the newer touch screen soda machines and a bunch of hot sauce options. The sub was great , I got the firehouse meatball with steak added and man that was a Ton of food for 9.75. It was over a foot long and everything was just great . I highly recommend these subs , the girlfriend got the brisket and it looked pretty good also. Anyways the people were nice and the subs were stacked that's pretty much all you need.
(5)Deni G.
Firehouse Serves up good subs and salads. First, I have to say the service at Firehouse Subs is great! The staff welcomes you when you walk through the door. On my first visit to Firehouse Subs (some time ago). Upon arriving we were met by an employee handing out menus. My co-worker and I were asked if it was our first visit to Firehouse Subs and we said yes. The emoloyee went over the menu and recommended we try the smokehouse beef and cheddar brisket. The sub was delicious. After leaving we couldn't stop talking about how good the sub was. In fact we went right back to firehouse subs a few days later. So if your hungry for a good sub at a great price, head over to firehouse.
(4)Scott D.
I had my first taste of Firehouse Subs today and decided to go with the Beef & Cheddar eight inch sandwich with a large Diet Dr. Pepper from their fabulous soda machine. That machine kind of reminds me of Rodney Dangerfield's character in the Caddyshack where he had that golf bag that played music, so versatile just like the soda machine delivering many different types of sodas. youtube.com/watch?v=W3A9… The Beef and Cheddar sandwich comes with bbq sauce and mayo. I got it without the mayo and it tasted fabulous. The only problem was that I felt a little hungry after eating it. So there's the rub, an excellent tasting meal with just a little bit of meat. Five stars for taste but one star for not putting out my 5 alarm hunger pangs.
(3)Ian S.
I was just looking for a snack, it was either sprouts 3$ sandwich or firehouse subs, no other real choice. Look I haven't been to firehouse in a while, what is good on menu? Number 10 is real good, alright. You can get 12inches for extra 2.50, alright. I thought I would just take half in a little bag. I couldn't get up and leave I eat the whole thing. It 10$ for sub like that is worth it. I gave 4 stars because their soda machine was designed by Sarah Winchester
(4)Bob R.
Don't go, awful place. 1. Slow 2. Too much staff and crowded eating area 3. Tasteless deli meats and cheese that are poorly matched 4. Hotdog Roll quality bread, no tooth 5. Expensive for what you get Subway is better and I NEVER eat at Subway.
(1)Cyndi M.
Yummy food, great atmosphere, nice folks working there......Sooo much better than other sub shops around. The sub sandwiches taste like actual good food and not just the belly-fillers found elsewhere......
(4)R P.
Wow I was amazed at the subs, I will be a regular customer here from now on. Yummers.
(4)Georgie M.
Firehouse Subs is a relatively new place here in the Valley and they offer up a tasty, toasted version of a tired old lunch staple. I was driving aimlessly south into Phoenix with a vague recollection that there was a Firehouse Subs nearby. I almost gave up when I saw the Chicago Hamburger sign, but it was only a little further along Indian School. I actually nearly drove past it, before turning into the strip mall at the last second. I found a parking space in front, and the place wasn't too crowded for one o'clock. As I said in my Tip, these folks are over the top friendly, but in good way. They greeted me warmly as I came in, asked if I had ever been here before and offered up that their #1, #4 and #5 Subs were their most popular sandwiches. Nice! I took a few moments to study the board before ordering the New York Steamer. It's a nice combination of Corned Beef, Pastrami and melted Provolone. They then asked if I wanted the usual of mustard, mayo and Italian Dressing on it? Say what? Mayo I thought? I haven't heard of mayo on a pastrami & corned beef sandwich since Woody Allen accused Diane Keaton of doing that in "Annie Hall" LOL You should know, that almost all of Firehouse's medium subs are $5.89. They advertise that for $2.00 more, you can get the large. So, a large it was and I asked them to hold the mayo & dressing. I've taken a few pictures of the inside of the restaurant and of my sandwich. It was very large, probably a foot or so long. It was also very good, but too much to finish. I wrapped the other half for home and was told later by one of my homebodies, that it was really very good. LOL. Clearly, I'll need to start marking my food in the frig. Besides what I ordered, Firehouse also has something called the "Hook & Ladder" it's a sub of Smoked Turkey & Virginia Ham with Provolone; a Firehouse Meatball; an Italian with salami, pepperoni, ham with melted provolone; a Club; a Turkey Bacon Ranch; and a Firehouse Steak & Cheese. They also have two Premium Subs on the menu: the Firehouse "Hero", with roast beef, smoked turkey breast Virginia ham and provolone; or, the Smokehouse Beef & Cheddar Brisket for $6.19 each. My large #3 NY Steamer, with mustard only, came to $7.89, plus $0.66 in taxes for Gov Brewer. BTW, I cannot wait for the State to rollback those temporary sales tax increases can you? LOL Enjoy!
(4)Paul W.
Came in after a long day with a long night ahead of me. They were closing in 15 minutes, so half-expected some glares and huffs & puffs from young staff. However, this was certainly NOT my experience. I was greeted warmly and service was quick. The same was for the guy who came in 5 minutes before they closed. Will definitely stop by again. Also, really dig the variety of hot sauces. Love me some peri-peri!
(5)Victoria K.
So I have been here twice. I don't remember the first time, but I went again yesterday for my birthday. I will say that their subs are a little bit on the smaller side as far as size goes. HOWEVER, the New York Steamer was absolutely amazing. I'm not usually much of a beef person, I usually get turkey or chicken on my sandwiches, but this sub was probably the best sub I have ever had.... okay maybe tied with the crab salad at Which Wich because I absolutely love crab salad. But I think it is about $6 or $7 for the medium sub and for two dollars extra you can make it a large. Small sub, big flavor.
(5)Amanda T.
I ordered their club sub which was really good, but I'm mainly won here because I had great customer service here. They all greeted me the second I came in with smiles. I ate in. One of their employees checked in to see if all was good at some point. When I was done, I still had the other half of my sub left over and again he came up to me and asked if I would like a to-go box. Little things like that show they pay attention and care! Great customer service. Great food.
(5)Rebecca R.
If I could I would give this a 4.75 or something, but yelp doesn't believe in decimals! Firehouse subs is certainly my new sub stop. They give you less options than other sub places (white or wheat bread--that's it!) and you don't really stand at the counter picking toppings. But the subs! The subs are so good! The Italian is especially spectacular. The veggie sandwich is also awesome with mushrooms and melted provolone cheese. They steam the subs to warm them up, which makes the bread a little bit fragile, but still good. Oh and besides that, hearing them all yell "welcome to firehouse" when you walk in is the best!
(4)Sam M.
Honestly I do not like hot sandwiches BUT MY GOD the Club on a Sub is SOOOOO GOOD!!!!!!!!!!!!!! Service was fast and friendly! My first time there, went with coworkers, and was very impressed!
(5)Laura F.
Loved Firehouse Subs! Super cute décor, but at lunchtime, the place is packed. You're kinda sandwiched it... get it? "sandwiched?".... ok. Anyway... The staff was super busy, but were quite efficient and got the food out pretty fast. I had the turkey cranberry sub and I was pleasantly surprised how moist the turkey was! It was a really great sandwich. My friend had the Italian sub and he is such a fan now, he goes several times a week. The parking out front is a bit tight, but there is a big parking lot to the west, so it's not bad. I would say it's worth stopping in if you're in the area.
(4)Norma G.
Love firehouse Subs! Been going there since there grand opening! Went yesterday to get my Free Birthday sub! Had the new Sweet Thai chili pork Sub, a new favorite of mine. Jenifer made my sub with sauce on the side, for the reason in the past when I had it to go and got home the sauce was all on the outside and made bread soggy. Thanks Jenifer for a perfect meal on the go! And your sweet smile and great attitude while working!!! :-)
(5)Rose H.
I am impressed! When we first walked in I thought well it looks just like a subway...but once I took my first bite I immediately took it back! This is no subway!!! So tasteful and original! It is a pleasant surprise! I encourage everyone to give it a try! I had the Italian it was flavorful, just right in spices.. My husband had the Hero and we both loved it!!!
(5)Marty F.
I have no had Firehouse three times in three weeks. I can easily say that this is my new favorite place to get a sub. Gone are the days of cold subs and bring in the hot subs. The best one I've had (so far) is the cheddar and brisket sub. Mouth watering and though it's 8:30AM, I could eat one right now. The service is great and they are always there to answer any question you have. Can't wait for the next trip!
(5)Rand H.
Mike C. joined me to whip into this place and try it today. OMG what a great sandwich! I went with a make-it-a-large Pastrami. It was about a foot long & came loaded with pastrami, mayo, mustard, lettuce, tomato, onion & a dill spear on the side, on a very fresh, delicious honey wheat roll. The staff was friendly, the place completely comfortable and I have just never had a better pastrami! It was priced right too at $7.89 and I can't wait to return to a Firehouse & start biting my way through the rest of the subs on their menu. It was special! :-))
(5)Jessica H.
I love Firehouse Subs!!!! Craving a delicious sandwich? This is the place you need to go to! Their large menu is sure to satisfy everyone, and at a reasonable price too. My 2 favorites are the Club on a Sub and the Turkey Bacon Ranch. The smell of the bacon cooking is seriously heavenly! Not only is the food great, but so is the customer service! So friendly and inviting. An extra special treat is going in when George is working ~ he is smoking!;) 5 stars for Firehouse!
(5)Lisa C.
The staff is friendly and the subs are so good. They have the Hawaiian pork sandwich back and it is amazing. I also love the theme - very well done.
(5)Georgeann G.
I had no idea Yelp was full of such Sub Aficionados but I was not disappointed with Firehouse. I didn't even know about the steaming versus whatever debate but my sandwich (The Engineer) came with piping hot meat, gooey cheese, crunchy, delightful toppings, all on a delicious toasty roll. It was glorious. The sandwich actually reminded me of the Chicken Cordon Blue I used to get at a sub place called Penn Station in Ohio. Man, I loved that sandwich, but Firehouse is a good substitute. Now all I need is Skyline and White Castle and I won't even need to go home anymore!
(4)Jonathan H.
I personally love firehouse I believe it to be one of the better sand which chains in the market. The smokehouse beef and cheddar brisket is like no other. I'm always satisfied
(5)Sandi O.
I've been waiting to update my review of this location as to the owner sending me message about my experiance. Sadly I was forced to repeat myself as to the day, date and time of my experiance. As all the information was available already, I do not feel that it was necessary to ask for it again. It was also stated that the owner and fanchisee was not present as they. So I replied with a lenghty responce as to what had happend and provided details that I was unaware of at the time of my review. You see the counter was to my back. I did look over my shoulder and saw the bird, so I know it was there, I also heard it. What I didn't know until I spoke to my wife was that the bird was sat on the counter at the cash register................................ Can you belive that, a live animal on a food service counter, NO WAY, but yep it happened. Anyway, I sent a reply to clear up my review had caused and included my phone number with a request that I be called. Nothing, nada, zilch, nyet........... Guess making contact with the customer to ensure that there will never be a repeat of this type of incident is out of the question, guess corporate H.Q. needs to be notified. Wanna quess where my next e-mail will go?
(1)Sarah L.
Tried this place for the first time today. Had the Italian. It was absolutely delicious! The staff here was very friendly and the facility was very clean. I will definitely be returning here often!
(5)Chris H.
This particular experience is a 5 star experience. This was my first time ever eating at Firehouse Subs. The people were extremely polite, the food came out fast, the Italian sub my girlfriend got was delicious (I had a bite) and my meatball sub was phenomenal. The soda machine was a super nice addition, the restaurant was clean and well kept. Our food was brought to us and the girl came and took our trays and trash from me before I had a chance to get up. Ill definitely be back!
(5)David L.
As good as it gets! AMAZING service. You've earned these five stars.
(5)John S.
They do a great job at this location. Even the owner of the location or who I thought was the owner came over to check on me. Employees are nice and helpful. My only complaint and its not even a refelction of the staff or food is the other customers. Because of the location you get some weird people in there. One guy was so high he couldn't speak or almost stand. But they do get a lot of police, military, and fire fighters I can see when I'm in there during lunch so you feel good when you're there.
(4)Kyle H.
I simply don't understand some of these reviews below. People are knocking the place because they steam their meat instead roasting/braising it? C'mon. So you can't handle something different or what? So for this review, I'm comparing it to Subway and Quiznos. First off, Subway and Quiznos build the sub right there in front of you. At Firehouse, this is not so much the case - you order at the register and then the workers prepare it. For this reason, your sub will take slightly longer to make than either of those places and this is mainly because of how they cook the meat. Now to the complainers saying that the meat is soggy or whatever, I've never had this experience. And, besides that, not all subs are cooked the same at Firehouse. Maybe before discarding the place, try more of the menu? That is just me though! I've tried many of the subs - Firehouse Meatball, New York Steamer, Italian, Club on a Sub, and the Smokehouse Beef & Cheddar Brisket. My favorites, in order, are Italian, Steamer, and Beef & Cheddar. On a slightly odd note, the Italian makes *great* leftovers if you can't finish it. Nobody really seems to have mentioned this... but the soda machine is freaking awesome. I don't know how many flavors it has, but it is pretty much the craziest thing you will ever see. It has a touch screen where you scroll through and select your flavor. And when I say select your flavor I mean if you want a Lemonade.... do you want it to be lemonade, raspberry lemonade, lime lemonade, or strawberry lemonade. It is nearly the same for every beverage selection you make. I definitely prefer Firehouse over Subway or Quiznos. Sure, they may be a little more pricey, but I still like it. I will have to check out Jimmy John's, which everyone seems to rave about to see what all the fuss is about and round out my review for all 4 places.
(5)Donna B.
Ah, Firehouse...I forgot how good you were. I'd not visited you since I lived in Charlotte. This location is on Indian School near the Sprout's -- I stopped here for take-out one night after grocery shopping when I didn't want to cook when I got home. The employees were helpful and there's plenty of seating. Every sub I've had here is good. Skip Subway and come here.
(4)Charley C.
I decided to give this place another chance one night when I was too tired/too lazy to go to a sit down restaurant. I decided to forgo the computer call in order based on the lousy first experience and went up to the counter. I figured I would cut them slack as I was with my sig. other. I'm going to sound racist, but you will understand why it is important for me to distinguish the servers this way, (because I did not get their names) but the reality is, they provided great service and made really good sandwiches that night. Two young kids were working the night shift. There were no other customers in the shop at 8 p.m, but me and my buddy. I looked around expecting the two kids to be clueless, lazy or uninterested. Quite the contrary, the young African American girl who took my order was pleasant and sweet, and the young Asian American guy was friendly, energetic, and tossed together an amazing Toasted Italian Sub and my sig other's warm Italian meat ball sub. They were both hot and delicious. The sandwiches, that is... The two kids were sweet, friendly, energetic, and worked hard even though they did not have to. I was pleased to see ethnic diversity. good kids. good sandwiches. Customer service can make all the difference, right, Boss owner... I will be back again and changed my review to reflect this. I'm a fair person and I believe in Karma.
(4)Frankie S.
Not bad, probably worth a good 3.5 stars. The food is decent but the awesome soda machine, hot sauce bar, cleanliness, and friendly staff bump it up to a possible four for me. I assume they steam their meats, which turned out to be okay on the Steamer and the Italian, but on a cold turkey sub it turns the meat into this canned cat food like consistency. To me, it looked nasty but both my kids seemed to scarf it down without complaint. The steaming of the meat itself tends to make the bread soggier by the minute, so I recommend that you eat fast. I like the concept and the restaurant is nice - but I recommend working on the employee to employee communication just a tad more. I ordered a sandwich with just turkey and lettuce for my kid and ended up with mayo and tomatoes on it as well. The guy ahead of me said no mayo and ended up with mayo on his sub too. WTF.
(3)Mike C.
well this was my first trip to a firehouse subs and I was here with Rand H (another newbie to firehouse subs} well the sandwich I had was the BBQ brisket and cheddar and it was an easy 5 star sandwich. The service is also very friendly . I counted ten of them in this location and only about 8 customers.when we were there i read and took a menu with me because they have lots of great sandwiches I would like to try on return visits and yes I will return. Firehouse subs is in my books , the best subs.
(5)Roxy H.
First time here. I wanted to see how much different THIS sub place could be compared to all the others out there. Um, yeah, IT WAS FREAKING AWESOME. I split the large Italian with the man. The meats just tasted so fresh and not too salty like some other places, and the melty cheese, toppings and sauce just made it sooooooo good. It for sure did not taste like a fast food sandwich to me at all. My new favorite sub place by FAR.
(4)RJ P.
I want to like this place, I really do, but today's New York Steamer was probably a Top 10 disappointing sandwich of my life. Soggy, lifeless, unimaginative, and overpriced. I'd been to Firehouse one previous time, and the meatball was better. Far from spectacular, but much more satisfying than the corned beef/pastrami number I ordered during Visit #2. It was steamed meat, cheese and mayo on an old-tasting white hoagie. No veggies, no color, no texture, no good. The Firehouse concept and story are cool. The employees are nice. The fountain drink vending machine is second to none. And I enjoy being able to watch college hoops while my sandwich gets steamed to death. But these pros cannot save an underwhelming experience that cost me $9. Subway's $5 Cold Cut Combo would have been a better investment.
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