A trifecta of goodness - service, food, and value. I stopped in to pick up lunch for a working Saturday at the office. The value family meals are just that. Plenty of everything and very flavorful. Also, it is very clean inside the restaurant and the salsa bar was well stocked and tidy as well.
(4)
Tana J.
Our chicken was so over cooked we could not eat most of it. Our enchiladas were stone cold. The place was filthy, greasy! I was shocked , my Dad would not eat any of it. I will never go back.
(1)
Jose A.
The service here was great. I say that because we arrived here about 10 minutes before closing, on two occasions in the past 6 days. Even though they were already cleaning up and putting things away, the employees still managed to get us some food and send us on our merry way. The reason we arrived so late is because we were on a road trip and by the time we got into town, all we wanted were some salads and some chicken. Each time we were here, we ordered about 5 salads and a lot of chicken (ordering for 10 people). Never once was there a grimace or a sigh or an odd look as if to say "don't these customers know we are closing soon." Thanks El Pollo for putting up with us and feeding us right before closing time!
(4)
Michelle H.
My overall take away was that it was a long wait (over 10 minutes and there were no other drive through or dinning room customers), the food was eh, and it was pricey. I don't think I'll be going back.
(2)
Emily W.
I have been frequenting El Pollo Loco for a couple years now. It is a great quick option for something fast that is mildly healthy and low carbs (if you order right). They recently went thru a renovation and really improved the interior. Service is always prompt and friendly. Menu is pretty basic, they have added items like tacos ect. The tacos are very good but not healthy at all. The main menu item of course is chicken and they offer a few choices of family meals with 2-4 sides. I recommend the loco salad with the avocado cilantro ranch, yum, yum. The chicken is not fried and is grilled but has a nice crisp to it, and served with corn or flour tortillas. You may doctor up with chopped onion, salsa and cilantro. If you are in the area and need a quick dinner - Give El Pollo Loco a try
(4)
Fred B.
Great place for chicken. I come here about 3 times a month, Love the corn and black bean sides
(4)
Julia T.
El Pollo Loco is OK. Sometimes I just need something quick, and they fit the bill. Their food is basic and predictable, which is what I need when I am in a hurry. Plus the chicken is not fried which is a bonus in my book. I also like getting the tortillas with my chicken. I am not crazy about the fact that their black beans are refried though...they just don't taste good. What is wrong with just giving me black beans? Anyway, for a quick, cheap meal on the run....I do a little El Pollo Loco AKA the Crazy Chicken from time to time.
(3)
Michael G.
i don't know what to say their double chicken bowl deal is delicious! you get a lot of food here for your money i think plus the salsa bar is pretty dang good itself!!!.
(4)
Brad W.
This was a good pollo bowl, although I'm not happy they got rid of the make your own versions. Now, you just get the standard items, but at least the chicken is decent white meat chunks and the rice is usually cooked good. It is a pretty unremarkable item, but yet still a healthy and safe choice at this chain. Ask for less beans because they load that up bowl with plenty of beans.
(3)
Gabi M.
I rarely do fast food, but every now and then, I find it convenient, cheap, and oh so appealing, especially when fast food drive-thru windows exist! So, on a recent Sunday, upon realizing that I had two hungry kids in the car and nothing too appealing at the house to eat, I made my way toward El Pollo Loco, entered the drive-thru, and within 10 minutes, was headed home with a feast for all! I ordered a salad for myself, some chicken nuggets and sides of mac and cheese, corn, broccoli, and french fries for the kids. However, I arrived home to find that they forgot to include the broccoli. Bummer. I liked my salad and the kids liked the nuggets and fries. The other stuff, not so much, but there's always something that doesn't get eaten at my house with 2 little ones that are hit and miss picky eaters. I noticed El Pollo Loco offers some family style meals and everything is moderately priced, so I may just return again soon to try more from the menu.
(3)
Khris S.
Ordered a Bacon Avocado quesadilla... Chicken inside was half Raw, cheese wasn't melted... Not warm at all. Chips were stale. Brought it up to an Employee who just giggled and apparently thought it was funny. Won't be returning to this location in the future.
(1)
Carlos H.
The best place for fast food Mexican all fresh made food this place has very friendly staff great burritos
(5)
Rand H.
Stopped into this bright, cheery, comfortable, spotlessly clean EPL for lunch today. Counter person Consuelo provided fast, friendly & accurate service, & very soon I was digging into my flame-broiled chicken feast. On this, my first visit to this location, I ordered a 2-Piece meal with a leg & thigh, a Garden Salad & Carne Asada Chili for my sides, corn tortillas, & avocado salsa to dip them in. Every bite of this meal was just terrific, & their amazingly low price was even lower than usual, with the $3.99 coupon I received on my last visit to an EPL. (The salad they give you here, alone, would be at least $5 almost anywhere else!) I'm a BIG fan of El Pollo Loco & this location is running in top form. YAY!!! :-))
(4)
Matthew P.
Del Taco? Get the fuck outta here. Taco Bell? No way in hell. Hands down the best fast food Mexican restaurant on the face of the planet. The stuffed quesadillas are out of this world delicious. The Chicken Tacos al Carbon: quite the tasty street taco. I can only assume the other stuff they sell is excellent too. Red salsa is ok, but the green salsa is where its at. Happy feasting.
(5)
Art B.
I'm a fan of the El Pollo Loco restaurant chain, but this location is not among my very favorites. On this day, for example, they were out of the hottest salsa at their salsa bar. A shipment tomorrow was expected. And the drive-thru was closed. The workers are very nice, but they struggle with special requests. Today, I ended up with both sour cream and guacamole that I had requested be held. Why keep coming back? The amazingly healthy menu for a fast food joint. They have a great under 500 calorie menu. Lots of choices (always five, sometimes as many as 10 total) with lots of flavor. I'll definitely be back. The friendly staff will take care of me even if my order is screwed up the first try.
(3)
Mark B.
Fast food Mexican chicken dishes. The only thing that I do not like it the burritos that have beans and rice with very little meat in them. If I wanted a bean burrito, a rice burrito, or a bean a rice burrito I would ask for one. When I order a carne asda or chicken burrito that is what I expect to bite into.
(3)
Josh R.
Waited 30 minutes in the drive thru today... was late back to work and the food was horrible... cold and overcooked. They offered me 10% off, which was nice, but good food and getting back to work on time would've been better.
(1)
Deni G.
Somewhat Disappointed This Time My co-workers and I go to El Pollo Loco because of the tasty and healthy roasted chicken. I say healthy because it's not fried like most other fast food restaurants. EL Pollo Loco gives guest the opportunity to order dark meat (leg and thigh) or white meat (breast and wing). The chicken goes well with their Spanish Rice and tortillas. I was just quite disappointed in my most recent visit. I order the grilled chicken salad and to be honest the salad juzt wasn't very good. The lett e was wilted and the chicken was somewhat dry. However, my co-workers really enjoyed their meals. I think I will go back and try a burrito or maybe even a bowl.
(3)
Farideh A.
The best food ever! The food is simple and delicious my family and I always go there my daughters favorite place to eat
(5)
Val C.
Beware of the inattentive cashier that will stick her finger in your cup. She also went from handling cash to serving food without washing her hands! And of course my order was wrong since she wasn't paying attention. Sorry Pollo, you are off my lunch list!
(1)
Vincent C.
Tried this place for the first time because of a commercial I saw about their new stuffed quesadilla and it was awesome! Had the enchilada one, very tasty. The chicken was spectacular, the tortilla was fresh, the cheese was generous and they had some kind of cabbage in it that really brought all the flavors together very nicely! Only problem was the lobby was smokey. I understand that it was because they were in the process of making their awesome fresh grilled chicken, but it made my eyes watery and cough a little. But overall! It was very good!
(4)
Abby D.
I usually don't like to review chain restaurants but I have loved El Pollo Loco since birth! I feel like this is a great alternative to eating fried chicken. I find myself able to eat a full meal with out the guilt that comes with eating McDonalds or Popeyes or any other fast food. If I'm in the mood for something super healthy, which I haven't been in a while lol, I'll go for their humongous chicken tostadas. The whole thing is delicious including the taco shell bowl that it comes in. Their chicken is just amazing. You can taste that it is freshly grilled after marinating forever. Even though it is fast food, it doesn't taste like it! On the more regular occasion we usually opt for the family meal that comes with 8 pieces of chicken, 2 large sides, a salad and dessert for about $20. Macaroni and cheese is my side of choice; super cheesy (probably not healthy). We get some flour tortillas and make little tacos with the chicken, salsa and rice (Eric likes to put Mac n cheese in too). Even if its just the two of us, I love taking the leftovers to work for lunch. I love their salsa, so much that we can never go through the drive thru bc I have no shame and need about 15 salsas :). El Pollo Loco is my fast food of choice! P.s. the staff is super nice, they messed up on our order and took care of our next meal!
(5)
R T.
Recently moved to Phoenix, and this place is in my neighborhood. El Pollo Loco is overpriced food with very small proportions. I spent like $10 on some quesadilla's and they came with a small packet of tortillas and mushy salsa. I'm a skinny guy, but was still hungry after eating this. The staff at this location seemed uninterested in their jobs both times I tried out them out. Not worth it.
(2)
W R.
At this El Pollo Loco they charge more for some items than any other El Pollo Loco I have been to. What happened to me is I simply asked for black beans instead of the pinto beans in a burrito and was told they might charge more. The manager came out and rudely said it would be .49 more. This is even after I mentioned that the 3 other El Pollo Loco's I go to do not charge more. I wasn't asking for a side dish, just a simple substitute. Wow, customer service is bad and I should have gone to any one of the other places around there.
(2)
Melodie C.
El Pollo Loco is my favoritest of allll fast food chains. I can eat BRC burritos (short for beans, rice and cheese) everyday and be a happy girl. Ask for extra green salsa. They make all their salsas in house, but the green one is full of cilantro and is super delicious.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : No Has TV : No Waiter Service : No Drive-Thru : Yes Caters : Yes
If you enjoy Taco Tuesday, then you have officially fallen in love with the Mexican Food. The main grain of Mexican cuisine is maize. Also known as corn, maize is grown for the past 9000 years after the crop was discovered by the people in Mayan civilization. Mexican empire flourished when they started growing beans, tomatoes, chili pepper, sweet potato and cactus. Till this date these ingredients are used in cooking authentic Mexican dishes and drinks.
Great use of spices, fresh chili pepper dishes like fajitas, tortilla chips, corn chips, salsa, chimichangas, burritos, nachos and quesadillas are invented in America. But when you are looking for authentic Mexican food then you must find a restaurant in the city that serves Rajas con Queso, Garbanzo in a Guajillo Chile Sauce, Pork Filled Chiles Rellenos, Chiles en Nogada, Molcajete Salsa, Pico de Gallo and Frijoles de la Olla. An eye-opening fact – Mexican don't like their food hot. They use fresh chili and other spices to create a flavor that lingers in your mouth.
Mexican food is great for those who are Gluten Intolerant as they use Corn instead of wheat in most of their dishes. Also, you can easily find many beans based Mexican dishes. Another dish which didn't get similar glory as tacos or nachos is the Mexican hot chocolate. If you love something hot on a chilly day, then go for Mexican Hot Chocolate. On merry days, you can enjoy the authentic Mexican Drinks like Tequila, Mezcal, Tecuí, Sotol, Bacanora, Charanda, Posh O Pox, Puebla and Pulque. Mexican Cuisine is for people who enjoy strong drinks and hearty meals.
Amber A.
A trifecta of goodness - service, food, and value. I stopped in to pick up lunch for a working Saturday at the office. The value family meals are just that. Plenty of everything and very flavorful. Also, it is very clean inside the restaurant and the salsa bar was well stocked and tidy as well.
(4)Tana J.
Our chicken was so over cooked we could not eat most of it. Our enchiladas were stone cold. The place was filthy, greasy! I was shocked , my Dad would not eat any of it. I will never go back.
(1)Jose A.
The service here was great. I say that because we arrived here about 10 minutes before closing, on two occasions in the past 6 days. Even though they were already cleaning up and putting things away, the employees still managed to get us some food and send us on our merry way. The reason we arrived so late is because we were on a road trip and by the time we got into town, all we wanted were some salads and some chicken. Each time we were here, we ordered about 5 salads and a lot of chicken (ordering for 10 people). Never once was there a grimace or a sigh or an odd look as if to say "don't these customers know we are closing soon." Thanks El Pollo for putting up with us and feeding us right before closing time!
(4)Michelle H.
My overall take away was that it was a long wait (over 10 minutes and there were no other drive through or dinning room customers), the food was eh, and it was pricey. I don't think I'll be going back.
(2)Emily W.
I have been frequenting El Pollo Loco for a couple years now. It is a great quick option for something fast that is mildly healthy and low carbs (if you order right). They recently went thru a renovation and really improved the interior. Service is always prompt and friendly. Menu is pretty basic, they have added items like tacos ect. The tacos are very good but not healthy at all. The main menu item of course is chicken and they offer a few choices of family meals with 2-4 sides. I recommend the loco salad with the avocado cilantro ranch, yum, yum. The chicken is not fried and is grilled but has a nice crisp to it, and served with corn or flour tortillas. You may doctor up with chopped onion, salsa and cilantro. If you are in the area and need a quick dinner - Give El Pollo Loco a try
(4)Fred B.
Great place for chicken. I come here about 3 times a month, Love the corn and black bean sides
(4)Julia T.
El Pollo Loco is OK. Sometimes I just need something quick, and they fit the bill. Their food is basic and predictable, which is what I need when I am in a hurry. Plus the chicken is not fried which is a bonus in my book. I also like getting the tortillas with my chicken. I am not crazy about the fact that their black beans are refried though...they just don't taste good. What is wrong with just giving me black beans? Anyway, for a quick, cheap meal on the run....I do a little El Pollo Loco AKA the Crazy Chicken from time to time.
(3)Michael G.
i don't know what to say their double chicken bowl deal is delicious! you get a lot of food here for your money i think plus the salsa bar is pretty dang good itself!!!.
(4)Brad W.
This was a good pollo bowl, although I'm not happy they got rid of the make your own versions. Now, you just get the standard items, but at least the chicken is decent white meat chunks and the rice is usually cooked good. It is a pretty unremarkable item, but yet still a healthy and safe choice at this chain. Ask for less beans because they load that up bowl with plenty of beans.
(3)Gabi M.
I rarely do fast food, but every now and then, I find it convenient, cheap, and oh so appealing, especially when fast food drive-thru windows exist! So, on a recent Sunday, upon realizing that I had two hungry kids in the car and nothing too appealing at the house to eat, I made my way toward El Pollo Loco, entered the drive-thru, and within 10 minutes, was headed home with a feast for all! I ordered a salad for myself, some chicken nuggets and sides of mac and cheese, corn, broccoli, and french fries for the kids. However, I arrived home to find that they forgot to include the broccoli. Bummer. I liked my salad and the kids liked the nuggets and fries. The other stuff, not so much, but there's always something that doesn't get eaten at my house with 2 little ones that are hit and miss picky eaters. I noticed El Pollo Loco offers some family style meals and everything is moderately priced, so I may just return again soon to try more from the menu.
(3)Khris S.
Ordered a Bacon Avocado quesadilla... Chicken inside was half Raw, cheese wasn't melted... Not warm at all. Chips were stale. Brought it up to an Employee who just giggled and apparently thought it was funny. Won't be returning to this location in the future.
(1)Carlos H.
The best place for fast food Mexican all fresh made food this place has very friendly staff great burritos
(5)Rand H.
Stopped into this bright, cheery, comfortable, spotlessly clean EPL for lunch today. Counter person Consuelo provided fast, friendly & accurate service, & very soon I was digging into my flame-broiled chicken feast. On this, my first visit to this location, I ordered a 2-Piece meal with a leg & thigh, a Garden Salad & Carne Asada Chili for my sides, corn tortillas, & avocado salsa to dip them in. Every bite of this meal was just terrific, & their amazingly low price was even lower than usual, with the $3.99 coupon I received on my last visit to an EPL. (The salad they give you here, alone, would be at least $5 almost anywhere else!) I'm a BIG fan of El Pollo Loco & this location is running in top form. YAY!!! :-))
(4)Matthew P.
Del Taco? Get the fuck outta here. Taco Bell? No way in hell. Hands down the best fast food Mexican restaurant on the face of the planet. The stuffed quesadillas are out of this world delicious. The Chicken Tacos al Carbon: quite the tasty street taco. I can only assume the other stuff they sell is excellent too. Red salsa is ok, but the green salsa is where its at. Happy feasting.
(5)Art B.
I'm a fan of the El Pollo Loco restaurant chain, but this location is not among my very favorites. On this day, for example, they were out of the hottest salsa at their salsa bar. A shipment tomorrow was expected. And the drive-thru was closed. The workers are very nice, but they struggle with special requests. Today, I ended up with both sour cream and guacamole that I had requested be held. Why keep coming back? The amazingly healthy menu for a fast food joint. They have a great under 500 calorie menu. Lots of choices (always five, sometimes as many as 10 total) with lots of flavor. I'll definitely be back. The friendly staff will take care of me even if my order is screwed up the first try.
(3)Mark B.
Fast food Mexican chicken dishes. The only thing that I do not like it the burritos that have beans and rice with very little meat in them. If I wanted a bean burrito, a rice burrito, or a bean a rice burrito I would ask for one. When I order a carne asda or chicken burrito that is what I expect to bite into.
(3)Josh R.
Waited 30 minutes in the drive thru today... was late back to work and the food was horrible... cold and overcooked. They offered me 10% off, which was nice, but good food and getting back to work on time would've been better.
(1)Deni G.
Somewhat Disappointed This Time My co-workers and I go to El Pollo Loco because of the tasty and healthy roasted chicken. I say healthy because it's not fried like most other fast food restaurants. EL Pollo Loco gives guest the opportunity to order dark meat (leg and thigh) or white meat (breast and wing). The chicken goes well with their Spanish Rice and tortillas. I was just quite disappointed in my most recent visit. I order the grilled chicken salad and to be honest the salad juzt wasn't very good. The lett e was wilted and the chicken was somewhat dry. However, my co-workers really enjoyed their meals. I think I will go back and try a burrito or maybe even a bowl.
(3)Farideh A.
The best food ever! The food is simple and delicious my family and I always go there my daughters favorite place to eat
(5)Val C.
Beware of the inattentive cashier that will stick her finger in your cup. She also went from handling cash to serving food without washing her hands! And of course my order was wrong since she wasn't paying attention. Sorry Pollo, you are off my lunch list!
(1)Vincent C.
Tried this place for the first time because of a commercial I saw about their new stuffed quesadilla and it was awesome! Had the enchilada one, very tasty. The chicken was spectacular, the tortilla was fresh, the cheese was generous and they had some kind of cabbage in it that really brought all the flavors together very nicely! Only problem was the lobby was smokey. I understand that it was because they were in the process of making their awesome fresh grilled chicken, but it made my eyes watery and cough a little. But overall! It was very good!
(4)Abby D.
I usually don't like to review chain restaurants but I have loved El Pollo Loco since birth! I feel like this is a great alternative to eating fried chicken. I find myself able to eat a full meal with out the guilt that comes with eating McDonalds or Popeyes or any other fast food. If I'm in the mood for something super healthy, which I haven't been in a while lol, I'll go for their humongous chicken tostadas. The whole thing is delicious including the taco shell bowl that it comes in. Their chicken is just amazing. You can taste that it is freshly grilled after marinating forever. Even though it is fast food, it doesn't taste like it! On the more regular occasion we usually opt for the family meal that comes with 8 pieces of chicken, 2 large sides, a salad and dessert for about $20. Macaroni and cheese is my side of choice; super cheesy (probably not healthy). We get some flour tortillas and make little tacos with the chicken, salsa and rice (Eric likes to put Mac n cheese in too). Even if its just the two of us, I love taking the leftovers to work for lunch. I love their salsa, so much that we can never go through the drive thru bc I have no shame and need about 15 salsas :). El Pollo Loco is my fast food of choice! P.s. the staff is super nice, they messed up on our order and took care of our next meal!
(5)R T.
Recently moved to Phoenix, and this place is in my neighborhood. El Pollo Loco is overpriced food with very small proportions. I spent like $10 on some quesadilla's and they came with a small packet of tortillas and mushy salsa. I'm a skinny guy, but was still hungry after eating this. The staff at this location seemed uninterested in their jobs both times I tried out them out. Not worth it.
(2)W R.
At this El Pollo Loco they charge more for some items than any other El Pollo Loco I have been to. What happened to me is I simply asked for black beans instead of the pinto beans in a burrito and was told they might charge more. The manager came out and rudely said it would be .49 more. This is even after I mentioned that the 3 other El Pollo Loco's I go to do not charge more. I wasn't asking for a side dish, just a simple substitute. Wow, customer service is bad and I should have gone to any one of the other places around there.
(2)Melodie C.
El Pollo Loco is my favoritest of allll fast food chains. I can eat BRC burritos (short for beans, rice and cheese) everyday and be a happy girl. Ask for extra green salsa. They make all their salsas in house, but the green one is full of cilantro and is super delicious.
(5)