When we moved to Phoenix we missed having a dunkin donuts nearby. We were so happy when this store opend. During the first year service was great, food and coffee were great. Last couple of times we stopped in not as good and turned us off completely. Order two hot coffees and got luke warm if that. Mixed up the donuts with the muffins. Second time this happened. Not going back to this store. It's location may keep it busy during the week but the weekend crowd is definetly smaller then it was in the first year.
(1)
Krista J.
This is one of the worst Dunkins around! They're always out of things. This morning I ordered food and had to pull around where there were 4 other cars waiting. It took about 15 minutes for my food to come out! If I hadn't already paid, I would've driven away. The need to get their shit together at this location!!!
(2)
Morris K.
======================= Coffee ================================ Love their ice coffee. They definitely deliver a cup of coffee that is sure to make you feel good. It is quick and convenient. SERVICE: Very accommodating & friendly.CONCULSION: I have to say
(4)
Azam A.
This is the absolutely the worst DD on the planet, there is always a huge line with all the employees running all over like chickens with their heads chopped off. If you are in a rush and wanna grab a quick donut and coffee DO NOT come here the avg wait time with or without being busy is at least 20 minutes for a coffee and d
(1)
Diana S.
Jacob J. Was great for service! Always great coffee! However the service from the kitchen is disorganized. Customers are served before others because they forgot to put an order in. Service from managers is mediocre By the time I got my forgotten order my boyfriend had finished his food. It's uncomfortable to watch someone eat and then start your meal after your partner has already finished.
(2)
Tom B.
Almost every time I go to this Dunkin Donuts drive through they have me pull around and wait for my breakfast sandwich. This is very abnormal, I do understand sometimes fast food isn't so fast, but this place should not have a drive through at all if they can't get the food to people through the window 95%+ of the time. I went inside last time to avoid this issue; when I went inside there was a huge line and a disgruntled employee at the front of it to great me with a scowl. I don't think it was his fault; it seems this place may be managed poorly. My wait was literally the worst I have ever experienced in any fast or somewhat fast food type restaurant to my recollection. I was almost laughing because of the absurdity of the whole thing. I observed the lack of preparation for the shift and a pour set-up of supplies. I also noticed people on top of one another and a pour kitchen (back of the house layout). It may be this place is just undersized for the customer load. On a positive note the sausage egg and cheese croissant sandwich and hash browns are the best in the business, a bit pricy, but worth it. Also, DD in general has the best coffee any ware, suck it Starbucks!
(2)
jouce j.
In my opinion this is the worst Dunkin' Donuts. The last three times I went there they screwed up my order. Although the staff seems very nice I think they should should get with the program. They seem to be very on organized and get very flustered over the littlest thing. The floor is always disgusting and so was the aprons are wearing God wash them! Will stick with the Dunkin' Donuts down on seventh I'm done with the one on 19th
(1)
Scott W.
I forgot my snack in the fridge this morning and thought maybe a donut would be a nice quick snack on the way. You can tell I don't do donuts often. They have more stuff here than just donuts and coffee! I had a bacon,egg, cheese on an English muffin. Wasn't bad for something whipped up in 60 seconds in the microwave and assembled. Though the days are getting warm it was a nice morning with a bit of breeze so I sat out on the patio. The service at the counter was pleasant. I gather this location does quite a bit of business as there was a line both inside and at the drive through the entire time I was there.
(3)
Tawni G.
The customer service in the drive thru has always been good for me. They are nice and don't mind me taking my time. They are also super helpful when I want suggestions on coffee drinks.
(5)
Jamie P.
I just tried the sugar cookie latte today. Its a special flavor available during the christmas season. Yum! I really liked it. Excited to try the other seasonal flavor as well (Snickerdoodle). The service was fast, friendly, and it was a great experience.
(5)
Taylor Momo J.
Great service. When they have new people, it takes them a few times to get the order right. But once they do, they remember, so that is really good. Most of them are very friendly here. I go there often. In addition to those I mentioned before, MJ, Reese, Lauren, January, and one team lead I don't know her name all provide very good service. Thanks all!
(5)
Kristy B.
Complete waste of my time all I wanted was a maple doughnut, waited behind 4 people in line patiently with one cashier to find out they don't have any. No doughnuts, no maple bars. Nothing. Furthermore, the cashier said "yeah, we are always out of those on the weekends. Sorry". Sorry, but you're a doughnut shop..figure it out.
(2)
Diane S.
Poor service from an unfriendly counter girl. Limited choices at 9am. Donuts are not that good, tasted stale
(1)
Kristan D.
To be honest..... Coffee, ehhh Customer service, ehhh. Not a remarkable experience. Nothing stood out therefore nothing makes me want to return or choose this place over Starbucks or even McDonald's coffee. I guess it's one of those, "well at least I tried it" places.
(3)
Stephanie J.
My reviews are usually based on good experiences as I like to give people the benefit of the doubt. One bad experience does not mean it is always that way so I avoid complaining. This location is the exception. I've had multiple negative experiences and probably won't return even though it is the closest to my work and I prefer Dunkin over Starbucks. I don't buy food or donuts, only coffee. It is a very busy location so I am not complaining about waits when it is busy during morning rush, but I have sometimes come during my lunch hour at 2pm just for a coffee and going into the lobby when it is slow calls for a longer wait time than a busy morning in the drive thru and lobby. Three times I've waited over five minutes for someone to come to the counter for even an acknowledgment, and once I just left because I had to return to work. Each time no apologies for the wait, but I just ordered and went about. Another time, in the drive thru in the morning, all service was stopped because the manager was screaming at the employees. I only know this because I happened to be at the window and could see and hear her. I felt bad for the cashier because she was very apologetic, but then managed to scream out "This is billshit" before at least waiting for me to drive off or let the drive thru window close. I don't even want to know how loud it was inside the lobby from the yelling. The afternoon manager/supervisor is unfriendly and rude. Once he was arguing with a person disputing a gift card, right in the lobby. I hate small talk but he doesn't say a word except the cost of your order. Another time he came around the lobby and got very friendly with a girl, I'm assuming his girlfriend, while I discovered my drink wasn't even what I ordered but drank it anyway. I hate wasting and sending food/drinks back. I don't expect a lot from a chain coffee shop for a dollar and change coffee, and all the other locations I've been too have been fine. This one is the only place where I've had consistent errors in my orders and staff that is rude or really show that they dislike their job toward the customers. It's sad more than anything.
(2)
Brad D.
Waited 15 minutes to get my order when there was there was on two people in front of me just horrible time management skills going on in this place.
(1)
Marie F.
Unfortunately this is the closest Dunkin' Donuts to my job. I truly believe the never have enough staff members on shift. The issue is not that they have long lines because I have not seen more than 5 people at a time. The fact that they have one cashier and that same cashier makes your orders. Just one person before you, you are not out until maybe 10 or 15 mins. I know well enough that they can definitely use more employees especially during rush hours. I have tried going at different times of the day and it still is no better. I really wish they would have more than one employee working the front & the orders PLEASE.
(2)
Nicholas J.
Seems weird to write a review in a chain but out of all the dunkin donuts this one seems to make the best iced coffee out of all the ones in north phx west valley area!
(5)
Garren P.
The sticky pink donut holes are mouth watering.
(4)
Leah R.
Came into this location on 7/29 at 950 am on my break really in the mood for coffee. I was greeted by a employee that seemed to hate his job or life couldn't tell. I asked what their most popular coffee was and was told all of them, with sarcasm then I agreed to a particular coffee come to find out the machine was broken. No biggie I thought. The guy imeditaly came to the register and handed my money back without offering " is there something else you might like". So then I asked well can I get a iced coffee instead and was told verbatim " it's gross " by the employee! I told the guy I've had plenty of iced coffees here and always enjoyed them. He replied ok il help you he then poured a ton of milk into the cups I'm talking about 90% of the cup with milk and then a dash of coffee. So the drink was not chip ahoy nor sweetend like I had asked and that took 15 minutes... I was ready to leave and asked how much and was told don't worry about it. So I smiled and said thanks but then tried the drink when I got to work and was disgusted no wonder he didn't charge me. Neither my friend or I drank the coffees if I wanted milk I would go to the store and buy it.. Needless to say I will no longer come here for anything it was a waste of of time and that employee lacked any sort of customer service skills let alone social skills and really seemed to hate his job, I would be mortified to have an employee like that work for me. And for the record I rather drink a gallon of the putrid coffee we have at my work at least it wouldn't come with a shity attitude .
(1)
M S.
i think you can get better quality donuts at a gas station...
(1)
Jeff L.
While the food and service are both great, their staff needs to be more aware of the menu. The last three (3) out of four (4) times I ordered a combo (numbered menu item with coffee and hasbrowns) they forgot the hashbrowns. They had me pull to the side and brought them out rather quickly, but still, I don't get it. Learn the menu! My last visit I was actually asked if I wanted the hashbrowns after specifically telling them not to forget them. Really? The bagels are still good.
(3)
Jessica L.
Let me first say that I'm from Massachusetts where you find a DD on every corner (similar to CircleK location here in Phx) so I am an experienced DD customer. For some reason the DD in the north east just has better coffee - I don't know why, perhaps it's the water? In any case, this location is just average. They have a drive-thru, that has been fairly quick, and you can order breakfast sandwiches in the drive-thru (you can't back east so that's a feature here). The negative is I seem to have a hard time getting my favorite donut at this location, blueberry, and they don't offer blueberry donut holes at all here...I think that is strange. On the plus side they do have a little outdoor area for enjoying your coffee which is a great addition since we have so many beautiful mornings here in Phx.
(3)
Stacy F.
We were in the area and both of us were hungry, but not ready for a full on, sit-down meal. Thus, as we passed this location, we decided to make a u-turn and get a couple doughnuts to hold us over until it was time for a more substantial meal. Parking was easy enough and the lot is laid out well for the regular in and out traffic this place sees. The line was pretty long, but it was a weekend and 10:30 a.m. so not overly surprising. Once we got to the front of the line, we waited for one of the cashiers to stop talking about the customer that had just ordered and walked away long enough for us to place our order. Didn't love that, but he wasn't really being mean about the customer, just more talking about his reaction to the coffee he ordered, but I didn't enjoy the open discussion about customers right in front of other customers and making us wait to order while you do it. We were going to order two doughnuts a piece and told them our two choices each and ended up having to repeat ourselves since the cashier and the person boxing the doughnuts were different people and they didn't communicate what we ordered. The cashier did, however, let us know that ordering a half dozen was about the same price as four individual doughnuts, so we opted to do this instead. With our box in hand we went to find a seat to eat. The doughnuts themselves were very tasty and the usual yumminess you expect from this chain. The tables themselves definitely needed some attention, but the never ending line that persisted while we were there gives them some leeway on cleaning tables efficiently. Overall: B- Standard goodness of doughnuts you expect from this chain, not such amazing services and only semi-clean location. Not the best ever, not the worst ever!
(3)
Em J.
this one is even worse than the other Dunkin donuts. Customer service? Non existent. Drinks made right? Hardly. Food warm and declicious? Not a chance. I go out of my way to not get coffee here.. And it's a shame since it's on my way to work. I'll stick to Dutch bros.. Better coffee and 100X better customer service.
(2)
Ian S.
I really, really like Dunkin Donuts and I don't go often because, well, it's terrible for me. But the last two times I have gone to this location, they have been out of my favorite donut...vanilla creme filled. Vanilla Creme filled donuts are pretty much the reason I go to Dunkin Donuts in the first place. Donuts are everywhere, coffee is everywhere, but nobody does the Vanilla Creme quite like DD but this place always seems to be out of them. The first time it happened, they offered to make some more, I just had to wait a little while. But this last time, the supervisor or whoever was just too busy to be bothered with customer service and told his cashier (in view of me, whether he noticed or not) to basically give me the "So sad so sorry" treatment. Either this is a popular selection and they neglect to prepare properly every day, or I don't know what. But if it's in the morning, try a different location. To their defense, I did visit this one location late in the evening once a long time ago and the guys were about to close up and gave me a great deal since they would have had to throw everything out anyway. So I got a bunch of extras to take to work the next morning. But 95% of the time when I want Donuts, it's in the morning. This is the peak time and when they should be best prepared. I'd give them three stars just for the awesome guys that hooked me up that one late evening, but I was really put off by the attitude I got in the morning a couple weeks ago.
(2)
K W.
This is the closest doughnuts place to my house - and almost every time I go there, there's always a long line, so by the time you get to order, you feel like you need to be in rush otherwise the person behind the counter gets frustrated. There are no smiling ppl working here. They always look grumpy and want you to order as quickly as possible. Not kid friendly as they don't care about your kids. I will drive further to get my coffee and doughnuts so that i can start my day nice and happy. Why should I go to a place that acts like they are doing me a favor when I am the customer.
(1)
Kathy J.
Same poor customer service as the DD at Tatum and Bell. Why does it take them so long to make up the little breakfast sandwiches when the egg stuff is pre-cooked? And why do they screw up orders so often? There is a really nice deli in this same strip mall that serves breakfast. Next time, I'm going there.
(1)
Kelly C.
Just drove down from I-17 and Carefree Hwy to pickup some donuts for my son's birthday. There was a new donut shop around the corner from my house but I've always loved Dunkin' Donuts and didn't mind the extra drive. When I got home and opened the box I noticed immediately that the donuts looked old. When I bit into one I had confirmation. I can't believe that they would sell these things! The donuts were hard and shriveled up. The frosting tasted old and didn't cover much of the donuts. I ordered a dozen donuts and they were all like this. Will never be back here. We also ordered breakfast sandwiches and the flatbread and muffins were cold and stale tasting. The only plus was that the drive-through was fast and the service friendly. What a bummer.
(1)
Diane S.
Place has no outlets what kind of coffee shop is this ?!? 99 cent coffee and tea any size 3 to 6 pm! Yay!! I got Carmel mocha swirl and mocha almond yum! And 5 donuts minis for a dollar otherwise I would just say dd is awesome! Friendly staff tho! Free refills on coffee, clean bathroom. Great customer service. -1 for no outlets tho! but the manger is so nice!!! she remembers you and is super friendly great awesome customer service!!!
(4)
Tiffani A.
The donuts weren't fresh what so ever, Francine or whatever the lady's name was, was a total bitch. Then after slammed the window in my face while trying to ask for napkins, then she came back with a nasty attitude. I definitely won't be coming back.
(1)
Sandra H.
as busy as this place was this morning I am getting service really fast really good and its very nearby to the park my husband plays softball at
(4)
Charlotte P.
Rolled through the drive-thru today and Gabe took our order. He was energetic, patient and by far the friendliest employee there! Thanks Gabe!
(5)
Alexis D.
My family and I stopped here to pick up a few boxes of donuts for the rest of the family who were waiting anxiously with they're coffee ready to pour back at my aunt's house. The moment I walked in, I noticed a t-shirt for sale hanging from the sealing that said, "Friends don't let friends drink Starbucks". I thought it was extremely funny because my sister who was with me at the time, works at Starbucks and it was funny throwing it at her face about how bad Starbucks sucks. One star for the funny t-shirt. I'm all about trying to help the environment and help save tress. But, at the same time, I do like having the option of choosing from either using paper towels or the hand dryer. This place only had the hand dryer and we all know that it takes several minutes to fully dry your hands, and, since I was at a donut shop, my goal was to get out of the bathroom ASAP because I wanted to pick out some of the donuts that I like. However, the moment I pressed the big shiny silver button, I literally jumped and got scared because that hand dryer was not any ordinary hand dryer. It sounded like a space ship taking of from NASA. The air was coming out so fast that it was pushing my hands downwards and it was making my skin move in all directions. My hands were dry in less than fifteen seconds. I never seen anything like it. I was simply, amazed. Two stars for the hand dryer. The donuts were alright. I was not impressed at all and it was expensive. I'm use to going to local donut shops that still have faded out signs from the 70's and 80's. Hand dryer in the men's bathroom, I'll see you this Thanksgiving when I go up there to visit the family again. .......................Maybe I should reconsider going to Arizona.
(3)
Allan A.
I've been here twice in the last week since my son's band practices nearby and I need a free wifi coffee place to write while I wait. I'm usually not big on DD but I have to say their coffee was very good (regular coffee with a shot of mocha) and can't be beat with one of their donuts. To make things better they provide free refills on drinks during the same visit. I had no issues with customer server (they came to my table and asked if I wanted a refill) and found the place relatively comfortable for my purposes. Since my son's band is within a mile I'll have no hesitation going back to this DD again.
(4)
Andre E.
Let's see great coffee....average doughnuts....great staff....and now The new Big and Toasty sandwich....well what else can I say. If your ever near a D&D order the The new Big and Toasty combo and make sure you get the wonderful hash browns as well....and you will be in Breakfast heaven ladies and gentlemen. Eat, Drink, and be Merry my Friends!!!!
(4)
Chrysty C.
Dunkin Donuts coffee is my favorite! I come here about 3-4 times a week. The coffee is almost always perfect! The workers in the drive-thru are always friendly and quick. I absolutely hate going in though. For some reason it always smells like something is burning inside. No one wants to smell burnt food, especially first thing in the morning! Yuck. But it smells like that every single time, so it must be something they can't get rid of. So I try to go through the drive thru as much as possible!
(4)
Roxie B.
Tried the pumpkin cream cheese on a bagel today. It was good but a little strong! Still give it a thumbs up! With a large Iced Tea to go!
(4)
Ashley L.
Oh my gosh... where do I begin? I've been going to this DD off and on now for well over a year. Some days are better than others but today was probably the worst. I decided it was time to share my opinion and write a review. I love the new Butter Pecan flavor in my iced coffee. That's what I ordered today. As I pulled up to the window I was watching the girl make my iced coffee. The BP syrup was out. So instead of going and getting a new bottle, or using the one up front she took off the lid and started tapping it upside down on the ice in my iced coffee cup. She shook and shook and hardly anything came out of the bottle. Apparently she thought a tiny hint of BP was ok because she set the bottle down and continued to add cream and coffee to my cup. It's nasty and there's hardly any flavor. I'm so irritated and I don't know why I keep going back there. Probably because it's right up the road from my husbands work and it's just convenient. Also, the customer service is crap. The girl that takes the order yells so loud and is never friendly. There is never consistency at this place, coffee is always wrong and it's just all over unorganized. The manager is super friendly and always says... "Haven't seen you in a while!" (Even though I was just there a couple days ago) :) It also seems like she lets her employees walk all over her. She's supposed to be the leader and give direction. I worked at Starbucks for over 5 years and never gave bad customer service like I receive here. I also know how drinks should be made... Getting a cup, putting ice in it, adding flavor, adding cream and then adding iced coffee shouldn't be a challenge. AND when somebody says no sugar that means NO sugar! On a plus side, they are pretty fast. So if you're running late you definitely have a couple minutes to grab something for breakfast.
(2)
Philip T.
Good coffee ... i'm not eating doughnuts or bagels at the moment, so it's hard to rate their signature foods. Ask me again in 40 pounds.
(3)
Peter R.
We got here at 7AM on a Saturday and they were practically out of donuts. We waited in a line of 3 people almost 20 minutes to order. Then when we got our coffee, they screwed that up, so they had to redo the coffee which took more time. The only reason I give them 2 stars is the staff are VERY nice. They just need to look at their processes and work on being more efficient and accurate.
(2)
Albert H.
Great location for a Dunkin Donuts near the airport. Coffee was fairly decent as usual, without all of the douchebag Starbucks crowd and coffee ordering lingo (you know, where the small one is a "tall" and the medium one is "grande"). This location has only been open a couple months and is still new/clean on the inside & out, with a very well organized selection of donuts. Friendly employee as well.
(3)
Rebecca S.
there's this commercial. order a medium or larger drink and get an egg and cheese english muffin for $.99. seemed like a good deal to me, and i was hungry this morning. besides, dunkin' has been making great strides in quality and service, right? that's what the marketing would have you believe anyway. so i order from the drive thru and pay $3.15 for a medium iced coffee and the aforementioned egg and cheese english muffin. service is swift. i drive away, ready to dig into my sandwich on the parking lot that is the 101. that's when things get ugly. my sandwich is cold. like, you can feel how cold it is through the paper bag. i can't eat it, mainly because i'm afraid it will sicken me in some way ... i don't screw around with egg. and yes, i'm still hungry. so, sorry dunkin', your marketing gal is a genius, but this store did not deliver. shame on me for believing that silly marketing ploy.
(2)
Amanda L.
This Dunkin Donuts is horrible compared to the others I've been to around Phoenix. I have gone to this location 4 times in the last 6 months and each time I go they are out of a majority of their donuts. I could understand if I was going in the afternoon, but when I get to the store before 9 am I would expect a nice variety of donuts still available. They always have a ton left of certain kinds, because those are obviously the less popular kind. Here's an idea, make more of the donuts that sell out quickly and less of the type you always have left over. Today was the last time I will try this location.
(2)
Justin V.
I like coffee and dunkin is where its at! It takes a few times to get use to the coffee its different than Starbucks (which is bitter and terrible but i still like it) or coffee bean (WHICH IS GREAT!) but its own flavor is origional and i appriciate it. Its crazy close to my work which is good they have great breakfast options as well (aside from donuts), the flatbread breakfast sandwich is really good and under 300 calories so you can afford eating delicous dunkin' donuts by saving the calorie intake on that. Either way the service is quick i love the coffee and im mad caffinated up so maybe thats why they got 5 stars.
(5)
Jesse J.
So this morning after a bad experience at the cleaners I stop in for some coffee to cheer me up. I ordered my boss a milky way hot chocolate and myself a holiday treat peppermint mocha latte. I got my items and went off to work and when I got to my desk my boss was telling me how good her hot chocolate was and I get excited and take a sip of my latte. WOW that was not what I ordered. It was a 2% milk latte with no flavoring. ICK. So yeah my day is not starting off well. The donuts here are good I have had them before but today it is a 2 star review due to one being really good and mine being totally wrong.
(2)
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Address :21705 N 19th Ave,Ste 118
Phoenix, AZ, 85027
Paul K.
When we moved to Phoenix we missed having a dunkin donuts nearby. We were so happy when this store opend. During the first year service was great, food and coffee were great. Last couple of times we stopped in not as good and turned us off completely. Order two hot coffees and got luke warm if that. Mixed up the donuts with the muffins. Second time this happened. Not going back to this store. It's location may keep it busy during the week but the weekend crowd is definetly smaller then it was in the first year.
(1)Krista J.
This is one of the worst Dunkins around! They're always out of things. This morning I ordered food and had to pull around where there were 4 other cars waiting. It took about 15 minutes for my food to come out! If I hadn't already paid, I would've driven away. The need to get their shit together at this location!!!
(2)Morris K.
======================= Coffee ================================ Love their ice coffee. They definitely deliver a cup of coffee that is sure to make you feel good. It is quick and convenient. SERVICE: Very accommodating & friendly.CONCULSION: I have to say
(4)Azam A.
This is the absolutely the worst DD on the planet, there is always a huge line with all the employees running all over like chickens with their heads chopped off. If you are in a rush and wanna grab a quick donut and coffee DO NOT come here the avg wait time with or without being busy is at least 20 minutes for a coffee and d
(1)Diana S.
Jacob J. Was great for service! Always great coffee! However the service from the kitchen is disorganized. Customers are served before others because they forgot to put an order in. Service from managers is mediocre By the time I got my forgotten order my boyfriend had finished his food. It's uncomfortable to watch someone eat and then start your meal after your partner has already finished.
(2)Tom B.
Almost every time I go to this Dunkin Donuts drive through they have me pull around and wait for my breakfast sandwich. This is very abnormal, I do understand sometimes fast food isn't so fast, but this place should not have a drive through at all if they can't get the food to people through the window 95%+ of the time. I went inside last time to avoid this issue; when I went inside there was a huge line and a disgruntled employee at the front of it to great me with a scowl. I don't think it was his fault; it seems this place may be managed poorly. My wait was literally the worst I have ever experienced in any fast or somewhat fast food type restaurant to my recollection. I was almost laughing because of the absurdity of the whole thing. I observed the lack of preparation for the shift and a pour set-up of supplies. I also noticed people on top of one another and a pour kitchen (back of the house layout). It may be this place is just undersized for the customer load. On a positive note the sausage egg and cheese croissant sandwich and hash browns are the best in the business, a bit pricy, but worth it. Also, DD in general has the best coffee any ware, suck it Starbucks!
(2)jouce j.
In my opinion this is the worst Dunkin' Donuts. The last three times I went there they screwed up my order. Although the staff seems very nice I think they should should get with the program. They seem to be very on organized and get very flustered over the littlest thing. The floor is always disgusting and so was the aprons are wearing God wash them! Will stick with the Dunkin' Donuts down on seventh I'm done with the one on 19th
(1)Scott W.
I forgot my snack in the fridge this morning and thought maybe a donut would be a nice quick snack on the way. You can tell I don't do donuts often. They have more stuff here than just donuts and coffee! I had a bacon,egg, cheese on an English muffin. Wasn't bad for something whipped up in 60 seconds in the microwave and assembled. Though the days are getting warm it was a nice morning with a bit of breeze so I sat out on the patio. The service at the counter was pleasant. I gather this location does quite a bit of business as there was a line both inside and at the drive through the entire time I was there.
(3)Tawni G.
The customer service in the drive thru has always been good for me. They are nice and don't mind me taking my time. They are also super helpful when I want suggestions on coffee drinks.
(5)Jamie P.
I just tried the sugar cookie latte today. Its a special flavor available during the christmas season. Yum! I really liked it. Excited to try the other seasonal flavor as well (Snickerdoodle). The service was fast, friendly, and it was a great experience.
(5)Taylor Momo J.
Great service. When they have new people, it takes them a few times to get the order right. But once they do, they remember, so that is really good. Most of them are very friendly here. I go there often. In addition to those I mentioned before, MJ, Reese, Lauren, January, and one team lead I don't know her name all provide very good service. Thanks all!
(5)Kristy B.
Complete waste of my time all I wanted was a maple doughnut, waited behind 4 people in line patiently with one cashier to find out they don't have any. No doughnuts, no maple bars. Nothing. Furthermore, the cashier said "yeah, we are always out of those on the weekends. Sorry". Sorry, but you're a doughnut shop..figure it out.
(2)Diane S.
Poor service from an unfriendly counter girl. Limited choices at 9am. Donuts are not that good, tasted stale
(1)Kristan D.
To be honest..... Coffee, ehhh Customer service, ehhh. Not a remarkable experience. Nothing stood out therefore nothing makes me want to return or choose this place over Starbucks or even McDonald's coffee. I guess it's one of those, "well at least I tried it" places.
(3)Stephanie J.
My reviews are usually based on good experiences as I like to give people the benefit of the doubt. One bad experience does not mean it is always that way so I avoid complaining. This location is the exception. I've had multiple negative experiences and probably won't return even though it is the closest to my work and I prefer Dunkin over Starbucks. I don't buy food or donuts, only coffee. It is a very busy location so I am not complaining about waits when it is busy during morning rush, but I have sometimes come during my lunch hour at 2pm just for a coffee and going into the lobby when it is slow calls for a longer wait time than a busy morning in the drive thru and lobby. Three times I've waited over five minutes for someone to come to the counter for even an acknowledgment, and once I just left because I had to return to work. Each time no apologies for the wait, but I just ordered and went about. Another time, in the drive thru in the morning, all service was stopped because the manager was screaming at the employees. I only know this because I happened to be at the window and could see and hear her. I felt bad for the cashier because she was very apologetic, but then managed to scream out "This is billshit" before at least waiting for me to drive off or let the drive thru window close. I don't even want to know how loud it was inside the lobby from the yelling. The afternoon manager/supervisor is unfriendly and rude. Once he was arguing with a person disputing a gift card, right in the lobby. I hate small talk but he doesn't say a word except the cost of your order. Another time he came around the lobby and got very friendly with a girl, I'm assuming his girlfriend, while I discovered my drink wasn't even what I ordered but drank it anyway. I hate wasting and sending food/drinks back. I don't expect a lot from a chain coffee shop for a dollar and change coffee, and all the other locations I've been too have been fine. This one is the only place where I've had consistent errors in my orders and staff that is rude or really show that they dislike their job toward the customers. It's sad more than anything.
(2)Brad D.
Waited 15 minutes to get my order when there was there was on two people in front of me just horrible time management skills going on in this place.
(1)Marie F.
Unfortunately this is the closest Dunkin' Donuts to my job. I truly believe the never have enough staff members on shift. The issue is not that they have long lines because I have not seen more than 5 people at a time. The fact that they have one cashier and that same cashier makes your orders. Just one person before you, you are not out until maybe 10 or 15 mins. I know well enough that they can definitely use more employees especially during rush hours. I have tried going at different times of the day and it still is no better. I really wish they would have more than one employee working the front & the orders PLEASE.
(2)Nicholas J.
Seems weird to write a review in a chain but out of all the dunkin donuts this one seems to make the best iced coffee out of all the ones in north phx west valley area!
(5)Garren P.
The sticky pink donut holes are mouth watering.
(4)Leah R.
Came into this location on 7/29 at 950 am on my break really in the mood for coffee. I was greeted by a employee that seemed to hate his job or life couldn't tell. I asked what their most popular coffee was and was told all of them, with sarcasm then I agreed to a particular coffee come to find out the machine was broken. No biggie I thought. The guy imeditaly came to the register and handed my money back without offering " is there something else you might like". So then I asked well can I get a iced coffee instead and was told verbatim " it's gross " by the employee! I told the guy I've had plenty of iced coffees here and always enjoyed them. He replied ok il help you he then poured a ton of milk into the cups I'm talking about 90% of the cup with milk and then a dash of coffee. So the drink was not chip ahoy nor sweetend like I had asked and that took 15 minutes... I was ready to leave and asked how much and was told don't worry about it. So I smiled and said thanks but then tried the drink when I got to work and was disgusted no wonder he didn't charge me. Neither my friend or I drank the coffees if I wanted milk I would go to the store and buy it.. Needless to say I will no longer come here for anything it was a waste of of time and that employee lacked any sort of customer service skills let alone social skills and really seemed to hate his job, I would be mortified to have an employee like that work for me. And for the record I rather drink a gallon of the putrid coffee we have at my work at least it wouldn't come with a shity attitude .
(1)M S.
i think you can get better quality donuts at a gas station...
(1)Jeff L.
While the food and service are both great, their staff needs to be more aware of the menu. The last three (3) out of four (4) times I ordered a combo (numbered menu item with coffee and hasbrowns) they forgot the hashbrowns. They had me pull to the side and brought them out rather quickly, but still, I don't get it. Learn the menu! My last visit I was actually asked if I wanted the hashbrowns after specifically telling them not to forget them. Really? The bagels are still good.
(3)Jessica L.
Let me first say that I'm from Massachusetts where you find a DD on every corner (similar to CircleK location here in Phx) so I am an experienced DD customer. For some reason the DD in the north east just has better coffee - I don't know why, perhaps it's the water? In any case, this location is just average. They have a drive-thru, that has been fairly quick, and you can order breakfast sandwiches in the drive-thru (you can't back east so that's a feature here). The negative is I seem to have a hard time getting my favorite donut at this location, blueberry, and they don't offer blueberry donut holes at all here...I think that is strange. On the plus side they do have a little outdoor area for enjoying your coffee which is a great addition since we have so many beautiful mornings here in Phx.
(3)Stacy F.
We were in the area and both of us were hungry, but not ready for a full on, sit-down meal. Thus, as we passed this location, we decided to make a u-turn and get a couple doughnuts to hold us over until it was time for a more substantial meal. Parking was easy enough and the lot is laid out well for the regular in and out traffic this place sees. The line was pretty long, but it was a weekend and 10:30 a.m. so not overly surprising. Once we got to the front of the line, we waited for one of the cashiers to stop talking about the customer that had just ordered and walked away long enough for us to place our order. Didn't love that, but he wasn't really being mean about the customer, just more talking about his reaction to the coffee he ordered, but I didn't enjoy the open discussion about customers right in front of other customers and making us wait to order while you do it. We were going to order two doughnuts a piece and told them our two choices each and ended up having to repeat ourselves since the cashier and the person boxing the doughnuts were different people and they didn't communicate what we ordered. The cashier did, however, let us know that ordering a half dozen was about the same price as four individual doughnuts, so we opted to do this instead. With our box in hand we went to find a seat to eat. The doughnuts themselves were very tasty and the usual yumminess you expect from this chain. The tables themselves definitely needed some attention, but the never ending line that persisted while we were there gives them some leeway on cleaning tables efficiently. Overall: B- Standard goodness of doughnuts you expect from this chain, not such amazing services and only semi-clean location. Not the best ever, not the worst ever!
(3)Em J.
this one is even worse than the other Dunkin donuts. Customer service? Non existent. Drinks made right? Hardly. Food warm and declicious? Not a chance. I go out of my way to not get coffee here.. And it's a shame since it's on my way to work. I'll stick to Dutch bros.. Better coffee and 100X better customer service.
(2)Ian S.
I really, really like Dunkin Donuts and I don't go often because, well, it's terrible for me. But the last two times I have gone to this location, they have been out of my favorite donut...vanilla creme filled. Vanilla Creme filled donuts are pretty much the reason I go to Dunkin Donuts in the first place. Donuts are everywhere, coffee is everywhere, but nobody does the Vanilla Creme quite like DD but this place always seems to be out of them. The first time it happened, they offered to make some more, I just had to wait a little while. But this last time, the supervisor or whoever was just too busy to be bothered with customer service and told his cashier (in view of me, whether he noticed or not) to basically give me the "So sad so sorry" treatment. Either this is a popular selection and they neglect to prepare properly every day, or I don't know what. But if it's in the morning, try a different location. To their defense, I did visit this one location late in the evening once a long time ago and the guys were about to close up and gave me a great deal since they would have had to throw everything out anyway. So I got a bunch of extras to take to work the next morning. But 95% of the time when I want Donuts, it's in the morning. This is the peak time and when they should be best prepared. I'd give them three stars just for the awesome guys that hooked me up that one late evening, but I was really put off by the attitude I got in the morning a couple weeks ago.
(2)K W.
This is the closest doughnuts place to my house - and almost every time I go there, there's always a long line, so by the time you get to order, you feel like you need to be in rush otherwise the person behind the counter gets frustrated. There are no smiling ppl working here. They always look grumpy and want you to order as quickly as possible. Not kid friendly as they don't care about your kids. I will drive further to get my coffee and doughnuts so that i can start my day nice and happy. Why should I go to a place that acts like they are doing me a favor when I am the customer.
(1)Kathy J.
Same poor customer service as the DD at Tatum and Bell. Why does it take them so long to make up the little breakfast sandwiches when the egg stuff is pre-cooked? And why do they screw up orders so often? There is a really nice deli in this same strip mall that serves breakfast. Next time, I'm going there.
(1)Kelly C.
Just drove down from I-17 and Carefree Hwy to pickup some donuts for my son's birthday. There was a new donut shop around the corner from my house but I've always loved Dunkin' Donuts and didn't mind the extra drive. When I got home and opened the box I noticed immediately that the donuts looked old. When I bit into one I had confirmation. I can't believe that they would sell these things! The donuts were hard and shriveled up. The frosting tasted old and didn't cover much of the donuts. I ordered a dozen donuts and they were all like this. Will never be back here. We also ordered breakfast sandwiches and the flatbread and muffins were cold and stale tasting. The only plus was that the drive-through was fast and the service friendly. What a bummer.
(1)Diane S.
Place has no outlets what kind of coffee shop is this ?!? 99 cent coffee and tea any size 3 to 6 pm! Yay!! I got Carmel mocha swirl and mocha almond yum! And 5 donuts minis for a dollar otherwise I would just say dd is awesome! Friendly staff tho! Free refills on coffee, clean bathroom. Great customer service. -1 for no outlets tho! but the manger is so nice!!! she remembers you and is super friendly great awesome customer service!!!
(4)Tiffani A.
The donuts weren't fresh what so ever, Francine or whatever the lady's name was, was a total bitch. Then after slammed the window in my face while trying to ask for napkins, then she came back with a nasty attitude. I definitely won't be coming back.
(1)Sandra H.
as busy as this place was this morning I am getting service really fast really good and its very nearby to the park my husband plays softball at
(4)Charlotte P.
Rolled through the drive-thru today and Gabe took our order. He was energetic, patient and by far the friendliest employee there! Thanks Gabe!
(5)Alexis D.
My family and I stopped here to pick up a few boxes of donuts for the rest of the family who were waiting anxiously with they're coffee ready to pour back at my aunt's house. The moment I walked in, I noticed a t-shirt for sale hanging from the sealing that said, "Friends don't let friends drink Starbucks". I thought it was extremely funny because my sister who was with me at the time, works at Starbucks and it was funny throwing it at her face about how bad Starbucks sucks. One star for the funny t-shirt. I'm all about trying to help the environment and help save tress. But, at the same time, I do like having the option of choosing from either using paper towels or the hand dryer. This place only had the hand dryer and we all know that it takes several minutes to fully dry your hands, and, since I was at a donut shop, my goal was to get out of the bathroom ASAP because I wanted to pick out some of the donuts that I like. However, the moment I pressed the big shiny silver button, I literally jumped and got scared because that hand dryer was not any ordinary hand dryer. It sounded like a space ship taking of from NASA. The air was coming out so fast that it was pushing my hands downwards and it was making my skin move in all directions. My hands were dry in less than fifteen seconds. I never seen anything like it. I was simply, amazed. Two stars for the hand dryer. The donuts were alright. I was not impressed at all and it was expensive. I'm use to going to local donut shops that still have faded out signs from the 70's and 80's. Hand dryer in the men's bathroom, I'll see you this Thanksgiving when I go up there to visit the family again. .......................Maybe I should reconsider going to Arizona.
(3)Allan A.
I've been here twice in the last week since my son's band practices nearby and I need a free wifi coffee place to write while I wait. I'm usually not big on DD but I have to say their coffee was very good (regular coffee with a shot of mocha) and can't be beat with one of their donuts. To make things better they provide free refills on drinks during the same visit. I had no issues with customer server (they came to my table and asked if I wanted a refill) and found the place relatively comfortable for my purposes. Since my son's band is within a mile I'll have no hesitation going back to this DD again.
(4)Andre E.
Let's see great coffee....average doughnuts....great staff....and now The new Big and Toasty sandwich....well what else can I say. If your ever near a D&D order the The new Big and Toasty combo and make sure you get the wonderful hash browns as well....and you will be in Breakfast heaven ladies and gentlemen. Eat, Drink, and be Merry my Friends!!!!
(4)Chrysty C.
Dunkin Donuts coffee is my favorite! I come here about 3-4 times a week. The coffee is almost always perfect! The workers in the drive-thru are always friendly and quick. I absolutely hate going in though. For some reason it always smells like something is burning inside. No one wants to smell burnt food, especially first thing in the morning! Yuck. But it smells like that every single time, so it must be something they can't get rid of. So I try to go through the drive thru as much as possible!
(4)Roxie B.
Tried the pumpkin cream cheese on a bagel today. It was good but a little strong! Still give it a thumbs up! With a large Iced Tea to go!
(4)Ashley L.
Oh my gosh... where do I begin? I've been going to this DD off and on now for well over a year. Some days are better than others but today was probably the worst. I decided it was time to share my opinion and write a review. I love the new Butter Pecan flavor in my iced coffee. That's what I ordered today. As I pulled up to the window I was watching the girl make my iced coffee. The BP syrup was out. So instead of going and getting a new bottle, or using the one up front she took off the lid and started tapping it upside down on the ice in my iced coffee cup. She shook and shook and hardly anything came out of the bottle. Apparently she thought a tiny hint of BP was ok because she set the bottle down and continued to add cream and coffee to my cup. It's nasty and there's hardly any flavor. I'm so irritated and I don't know why I keep going back there. Probably because it's right up the road from my husbands work and it's just convenient. Also, the customer service is crap. The girl that takes the order yells so loud and is never friendly. There is never consistency at this place, coffee is always wrong and it's just all over unorganized. The manager is super friendly and always says... "Haven't seen you in a while!" (Even though I was just there a couple days ago) :) It also seems like she lets her employees walk all over her. She's supposed to be the leader and give direction. I worked at Starbucks for over 5 years and never gave bad customer service like I receive here. I also know how drinks should be made... Getting a cup, putting ice in it, adding flavor, adding cream and then adding iced coffee shouldn't be a challenge. AND when somebody says no sugar that means NO sugar! On a plus side, they are pretty fast. So if you're running late you definitely have a couple minutes to grab something for breakfast.
(2)Philip T.
Good coffee ... i'm not eating doughnuts or bagels at the moment, so it's hard to rate their signature foods. Ask me again in 40 pounds.
(3)Peter R.
We got here at 7AM on a Saturday and they were practically out of donuts. We waited in a line of 3 people almost 20 minutes to order. Then when we got our coffee, they screwed that up, so they had to redo the coffee which took more time. The only reason I give them 2 stars is the staff are VERY nice. They just need to look at their processes and work on being more efficient and accurate.
(2)Albert H.
Great location for a Dunkin Donuts near the airport. Coffee was fairly decent as usual, without all of the douchebag Starbucks crowd and coffee ordering lingo (you know, where the small one is a "tall" and the medium one is "grande"). This location has only been open a couple months and is still new/clean on the inside & out, with a very well organized selection of donuts. Friendly employee as well.
(3)Rebecca S.
there's this commercial. order a medium or larger drink and get an egg and cheese english muffin for $.99. seemed like a good deal to me, and i was hungry this morning. besides, dunkin' has been making great strides in quality and service, right? that's what the marketing would have you believe anyway. so i order from the drive thru and pay $3.15 for a medium iced coffee and the aforementioned egg and cheese english muffin. service is swift. i drive away, ready to dig into my sandwich on the parking lot that is the 101. that's when things get ugly. my sandwich is cold. like, you can feel how cold it is through the paper bag. i can't eat it, mainly because i'm afraid it will sicken me in some way ... i don't screw around with egg. and yes, i'm still hungry. so, sorry dunkin', your marketing gal is a genius, but this store did not deliver. shame on me for believing that silly marketing ploy.
(2)Amanda L.
This Dunkin Donuts is horrible compared to the others I've been to around Phoenix. I have gone to this location 4 times in the last 6 months and each time I go they are out of a majority of their donuts. I could understand if I was going in the afternoon, but when I get to the store before 9 am I would expect a nice variety of donuts still available. They always have a ton left of certain kinds, because those are obviously the less popular kind. Here's an idea, make more of the donuts that sell out quickly and less of the type you always have left over. Today was the last time I will try this location.
(2)Justin V.
I like coffee and dunkin is where its at! It takes a few times to get use to the coffee its different than Starbucks (which is bitter and terrible but i still like it) or coffee bean (WHICH IS GREAT!) but its own flavor is origional and i appriciate it. Its crazy close to my work which is good they have great breakfast options as well (aside from donuts), the flatbread breakfast sandwich is really good and under 300 calories so you can afford eating delicous dunkin' donuts by saving the calorie intake on that. Either way the service is quick i love the coffee and im mad caffinated up so maybe thats why they got 5 stars.
(5)Jesse J.
So this morning after a bad experience at the cleaners I stop in for some coffee to cheer me up. I ordered my boss a milky way hot chocolate and myself a holiday treat peppermint mocha latte. I got my items and went off to work and when I got to my desk my boss was telling me how good her hot chocolate was and I get excited and take a sip of my latte. WOW that was not what I ordered. It was a 2% milk latte with no flavoring. ICK. So yeah my day is not starting off well. The donuts here are good I have had them before but today it is a 2 star review due to one being really good and mine being totally wrong.
(2)