We find ourselves here from time to time when we let our son decide where to go. It's also a first day of school tradition so we went there for dinner tonight. The place is clean and comfortable and the staff tonight was very friendly. Our server was quick with the refills and the food came out fast and hot. The food quality is just ok. The menu is old and tired and although they add a few new things some of them are terrible like the fried pickles. I like fried pickles but I would never order them here again. Everything that is fried has the same slightly off flavor. We did the 2 for $20 deal which is two entrees and a appetizer. The price is great! I had the chicken ranch quesadillas. They weren't bad but they were a bit stingy with the sour cream. My husband had the honey chipotle crispers which he likes and our son had the mini cheeseburgers. Dinner for three was $33 not including the tip.
(3)
Tricia F.
Hey it's a Chili's. What can you expect? We get seated immediately; we always choose the bar area because of the happy hour deals. After 9 PM the appetizers are also half off. What I kind of dislike about the Chili's brand now (and this is not just limited to this one location) is the introduction of the "Ziosk". The at-table tablet that allows you to basically order and pay from your table, nearly eliminating the experience and interaction with a server. I'm not a fan, but I can see how to some it would be convenient.
(3)
Tina E.
Oh my what an sad experience. The hostess and I use the term lightly, was like a deer in the headlights. Not organized at all. Didn't greet us, overlooked people ahead of people. Then another employee came up and got defensive when customers complained. Rolled her eyes in plain view of customers. Poor service across the board. We waited 20 minutes for a table when there was 6 dirty tables. Crazy to see since we have eaten here for years. I work in the service industry and understand rushes but this was unbelievable. I do have to say that the food was good and our server was good enough. I really hope that our regular chili's kicks it back into gear. I'd hate to find some other place to eat.
(2)
Chris M.
Chili's sucks as it is, but damn this might be the worst one in the whole country. I've been here twice, and both times the food has been so off the charts shitty, it's not even funny. The only thing that's worse than the food here is the slow, bitchy servers.
(1)
Gregorio M.
So my 12 year old kid decides that he loves bbq ribs and asks ( and asks and asks) for me to take him to Chilis. I think: Okay, it's close and it's cheap and he's a knucklehead kid who doesn't know great ribs from bad ones. So I take him there. The service is good and the food is hot. He orders the ribs and digs in. About halfway thru the meal he looks up and says: "They're okay dad ... but I've had sooo much better." Did I mention that he was 12? Two Stars..... because the server was a great kid doing the best she could.
(2)
Jason W.
This review is for the nachos. Wow they are salty and terrible. The poor cook painstakingly put meat, tomatoes and cheese on individual chips and put them under the broiler. Their hard work was wasted as I just wanted chips with toppings piled on with cheese all over the place. Plus it was incredibly salty.
(2)
Mark E.
Chilis is a chain restaurant. I hate to say my experience wasn't the best because they have an amazing happy hour and 2 for $20 Service was mediocre. Friendly but took awhile for food. Fajitas weren't anything special. The man of a family in front of us was complaining to the manager. I'm not a person to complain so I paid my bill. Waitress didn't come back with our change. We had to ask her and then she blamed someone else for not bringing it.
(3)
Debbie S.
We sat in the bar, the waitress saw us sit down, never came to the table, finally we went to the bar to see if someone was working that area. The bartender finally sent her over. Crappy service, very slow with drinks and food. Waitress gave no help with ziosk, we WON'T be back! I only gave a star because it made me to leave a post.
(1)
Mel H.
Their to go staff runs way too behind and are completely unfriendly. They are so forgetful, twice they've had to come out to my car because they nearly forgot something I can only imagine what else they have forgotten I'll find out when I get to my destination.
(2)
K B.
Chili's is Chili's...I don't expect toooooooo much. I've been to this location many times because it's close to home. However, this last visit cost me over $80 for 3 people, and was somehow STILL so bad that I may not go back. We sat at a high top in the bar. It was pretty busy and we waited a long time for a server. We couldn't even touch the table bc it was still dirty so we grabbed a smelly rag from the table next to us and wiped the stuff off the table. When the server came, she was ok. I'm a good tipper, so I ended up tipping her 20% which was like, $13 and some change. However, she was very busy and seemed like she had too many tables. She was one step behind all night. We had already paid our bill using the table machine and about 5-10 minutes later she asked if we needed anything else. We said no. She informed us that she could either bring us a bill or we could use the machine. Yep...did that a while ago. Thanks. :) My boyfriend and I split a ribeye steak meal and a rib meal. Each of these was around $17 I believe. TOTALLY NOT WORTH IT. I have never gotten anything besides "fast food" type foods at Chili's. And I never will again. For that amount I could eat a delicious juicy steak, cooked properly and with fresh sides at somewhere like Outback. The steak was ordered medium and came out well done. Absolutely NO pink in the middle...none. The sides were bad...dry yellow broccoli, first garlic bread I've ever had that I didn't care to eat, cinnamon apples were squishy and way too sweet & goopy, old brown lime in my beer... Worst part was after spending so much money and eating mediocre food, we both got sick. Yep...for $83, we got bad food AND diarrhea. Thanks Chili's!
(2)
Danielle S.
Let me start by saying my intention anytime I go out to eat is not write bad mean reviews. I try to give everyone the benefit of the doubt. That being said. This was horrible all around. It wasn't like food was great and service bad. Both were equally terrible. First my family walks in. The restaurant wasn't packed but not dead either. Four employees see us but don't come up to greet us, so we wait and wait and wait. 10 minutes go by nothing. I finally say to my husband "let's just go" as the hostess finally comes up. I'm nice so I do not say anything. We ask for a high chair. The hostess looks like we ask for something she couldn't do. So I ask instead for a booster seat. That she can get for our son. Finally we get to our table. Our waitress comes up. Super unfriendly. I can tell she wants us gone even before we order. We order our sons meal and an appetizer. The app was burnt. I ask her opinion btw 2 dishes. She doesn't have one. Ok fine I order my meal big mistake my tortillas taste like rubber. My husband says the same about his meal. I know you get what you pay for but come on Chilis. I'm not asking for a lot. Friendly decent service and hot food.
(1)
Philip S.
Absolutely the worst food and service I have experienced in Phoenix! Terrible. I had the chicken fajitas for $12.49 on July 4, 2015. The chicken tasted as it was boiled not grilled. Tasteless. The waiter forgot to bring my beer with the food and only appeared towards the end of the meal and asked if I wanted it. The condiments were so lame. Awful. The tortillas were hard as rocks and stale. When we paid it took forever to get our change so we could leave. The manager asked how things were and as we told him, he walked away. No apology. Never again will they see me. Their survey is a joke. Says it takes three minutes but is a joke because they ask about all kinds of other products. They can't stay in business very long at this rate.
(1)
Emma P.
I typically don't write on yelp, because I work in the service industy but my experience was comment worthy. I dined here with a friend for HH and sat at the bar. The bartender was attentive to everyone but us. The fact that we felt ignored was an understatement. He only asked us for our drink order which he even failed to mentiom that it was HH...besides that he never checked back with us so we had to promt him to order food. We got boneless wings which were cold and soggy and he didnt even bother to ask about them. We wanted ranch to possibly make them better but didnt even have the chance to ask. We were so annoyed that we asked for our tab, even tho we had planned to have another drink. Only after we payed our tab did he ask if we wanted a box and we let him know that they were gross and all he had to say was "oh, they were? Im sorry...they had sat under the heat lamp for a bit while you guys stepped out." If you're dining at Chilis...you kind of already know what you're getting, but at all places, sometimes great service makes up for not so great food but in this case we had neither..never going back.
(1)
Amy K.
Chili's is one of the restaurants that I will eat at that is a chain restaurant. The reason why is because every time I eat here I know that food will be good. We came here with my nephews and my niece a couple of weeks ago. The service was awesome; they kept being soda for the kids and our food come out really quick. We got a couple of the 2 for $20.00 deals. The cheeseburger was better then I thought and the Mac & Cheese was good too.
(3)
Alan G.
Went in for an early dinner, sat in the bar area at a table. My server was good but the one sitting at a nearby table in uniform drinking a beer was extremely loud and disrespectful to the guests around her. I can tell you she is having some friends over with a baby this week if anyone wants to go.. The food came out in a timely manner and was fair to good. My NY Strip looked more like a flat steak but was seasoned well. The timing between the pre dinner salad and dinner was a lil short so in order to eat my meat while hot I had to cut my salad short. I have decided not to return for a while and see if they can get some better management. Seeing a staff member in uniform consuming alcohol is not indicative of a family environment nor is it something I wish to have my kids see and think it's ok while grooming their social and personal skills.
(1)
Tasia T.
I frequent this Chili's location a lot to meet my mother or grandmother for lunch. We are always greeted and seated right away. My grandmother uses a walker and we always get friendly assistance from staff opening doors when we enter and leave the restaurant. Also, staff always moves the walker to a different location, out of the servers and patrons way, and they always bring it back without ever having to ask or wait a few minutes. Food and drinks are always delivered and refilled quickly. I rarely ever stray from my lunch order of the Chicken Caesar salad, but the honey lime dressing on the side instead of the Caesar dressing, and I always add avocado. The salad and avocado is always fresh and my order has never been screwed up despite how picky it might come off, yummy! The bottomless chips and salsa are so dangerous, but oh so delicious!
(5)
Ryan C.
Not much to really write. They are consistent. My kids love eating there. I love the chicken crispers. The waitress there remembers us and our orders, which is funny considering most waiters at restaurants can't even get an order right. I love the self check out on the tables, so i never have to ask for the check. Glad that technology is coming to phx finally. They also have games to keep the kids busy. Never have had bad service. Sorry but there isn't anything bad to write about this place.
(5)
Belsito P.
love the food and the service is always good and the kids love the mini pads they let you play on .
(5)
Sandi O.
Although it's been a while since I've last eaten here, I have always enjoyed this brand. Tonight was no exception. I got the 6oz sirlion and it was very tender and tasty. My wifes salad wasn't quite as good but the Mac-n-cheese made up for that as did her soup. Hopefully it won't be years before we go back.
(4)
Charles D.
Haven't been here for awhile. Had the classic sirloin 6 oz with sauteed mushrooms and 3 Spicy Garlic & Lime Grilled Shrimp. When my order came, it was missing the shrimp. The steak was cooked okay, but it really looked like a 4 oz. I substituted the vegetables with a sorta fruit cocktail. It had mostly tasty tangerines and one other fruit, maybe mango. When my shrimp came, it was the size of three quarters and not worth the extra $3. My wife and daughter shared the Tostada Chips and Queso followed with the Triple Dipper of Southwestern egg rolls, loaded potato skins and Big Mouth Bites. Those weren't bad at all. Good place for burgers and appetizers.
(3)
Katherine C.
My husband and I love Chili's. ..but not this one! ! Waited 45 minutes on a Thursday night for our meal. When I got my grilled shrimp salad the shrimp was not only cold it was not done! When I told the server the shrimp was cold he said it was because the salad was cold. .. REALLY? !?! Had to ask for refill. . Never bussed the dirty dishes of the table. . Worst service I have ever experienced! !
(1)
Sunny B.
WTF happened to Chili's? I used to frequent the one on Mill Ave for lunch because they were fast and the food was usually pretty decent. Don't get me wrong, I'm not talking gourmet or healthy, but it at least tasted decent. We went to this location for dinner the other night and it was absolutely horrible. The service was incredibly slow, we ordered and it took over an hour and a game of chase with our waitress to finally get our food. We complained to her about the wait and she offered no apology. When we finally did get our food it was cold.. Not luke warm, but cold. In addition to that, the famous Southwestern Eggrolls were a soggy mess. I rarely complain to a manager but this situation warranted a big complaint. The manager was nice and gave us 20% off the bill and a free gross dessert to go. We ended up pitching it in the trash, it was completely inedible. Chili's you have officially made the Blacklist.
(1)
Steve H.
We arrived early for lunch but still had to wait a good half hour before our lunch for two arrived. And it was horrible. My food look like it had been thrown on the plate. Slopped up the side and dried on the plate. I ordered a toco and an enchilada. Both were well below average especially in this city. The other plate was a sandwich with avocado - it had one tiny sliver of avocado This place has really hit the dumps. Never again.
(1)
Jeff H.
Went there last night first food was burned after waiting 40 minutes and then after sending it back it was raw. Service was a joke use to go to this location a lot but not going to go back there again!
(1)
Andrea F.
Umm this is chili's so I'm not sure that there's much to say that people woudn't already know. They are all the same, and the employee turnover is probably fast enough to make specific reviews meaningless. However, I will say the reason that I'm giving this one bonus stars is cause they let my puppy in! It may have had something to do with it being an odd time of day, and pretty empty, but I asked the manager if they could accommodate a dog, and they said yes as long as we sat at a corner table. Any place that lets my dog in is good in my book
(4)
J. P.
Yes, this is a Chili's but if this is the corporate standard, I don't even need to think twice about going to another one. The 2 for $20 menu offers no deal unless you want more deep fried food. I had the ribs and they were dried bones with little flavor. Server recommended the dry rub and then brought out the wrong ones. (Actually the wrong ones looked better than the ones I ended up with.) My companion ate his entire meal while I was waiting for my dinner to be rectified. Overall a bad dining experience. And if someone else is giving it 4*s because they let her bring the puppy into the restaurant, I'm really going to avoid this place.
(1)
Keith B.
Had the shrimp cajun pasta. Hope the chef tossed some salt over his shoulder for luck after spilling a ton in the alfredo sauce. Wow!!! But the Texas toast was ok.
(2)
David L.
Food was good. Service could be a tad better.
(3)
Nathan M.
Really the only chain restaurant I visit often. This location is very consistent, good food, good service and I've never waited for a table. Their classic margarita is probably the best $4.00 Rita you can buy anywhere. I recommend the jalapeño smokehouse burger! Always good and only 9 bucks.
(4)
Hailee S.
My sister and I went for lunch after she had gotten out of school early. The food was great, the service was great and there was not much of a wait for the food to come out. Great experience. Hailee & Mike S Scottsdale, AZ
(5)
Andre E.
2 for 20 deal is great. The wife and I visited this locale last Friday evening and had a wonderful meal. If you sign up with chilli's email club you get an instant coupon for some free queso....chips and salsa....it is a really good deal. So naturally I signed up for the deal and then we were off to chilli's for some dinner. Along with the Queso...which my wife had...I ordered the fried cheese for our other appetizer. I had the Crispy honey chipotle Chicken Crispers with Fries and Corn on the Cob....while my wife had the Chicken Quesadillas with fresh tortillas. All this only cost 21.86...I mean that is a great deal for a nice dinner for 2 people....so get on over to chilli's and Eat, Drink, and be Merry my Friends!!!!
(4)
Chris R.
Recently made a visit to this particular Chili's to take advantage of the $20 meal for 2 deal. Even though you getting a good deal on the food the restaurant raises prices on other items in order to break even. For example a small drink in the bar was $8!! The food items on the $20 meal deal are sub standard at best. I had the baby back ribs (totally dried out) and the wife had chicken crispers (very greasy and no taste at all). The corn on the cob with the chicken dinner was ICE COLD and had to have it sent back to the kitchen to be replaced. One more side note, on the way to the restroom, walked past the kitchen, and the kitchen looked like a someone lost in a food fight as there were food scraps littered on the floor throughout the kitchen area. I always had good experiences at Chili's over the past 20 years. The experience I had with the most recent visit it will be a very long time before I step foot into another Chili's establishment.
(1)
Valerie Z.
Awful. Food tasted like a frozen microwave meal. Way too expensive for what it was. Halfway through our meal, people sitting across from us walked out after finding mold throughout their salad. Their quote to manager after she offered to comp meal was, "You couldn't pay me to eat here." My thought now...you couldn't pay me to ever eat there again! Goodbye Chili's!
(1)
Jennifer A.
I have to admit...for some reason I really like Chili's. Out of all the similar American chain restaurants, Chili's is my fave. I was tempted by all the bad choices on the menu, but somehow I was able to be good and ordered the Guiltless Chicken Sandwich. It was surprisingly decent, but I'm sure no comparison to say, those buffalo chicken sliders with fries and onion strings. No that I would know. My sandwich came with some pretty good black beans that tasted barbeque-y and broccoli that was seriously good. I wonder what they put on it... probably FAT. Just kidding. Sorta. Anyhoo, it was pretty busy at lunchtime so we sat at the bar and the poor waiter dude looked kinda overwhelmed so service was a little lacking. But other than that, just your typical Chili's.
(4)
Phyllis K.
4 Stars for CHILI'S as compared with comparable restaurants and other Chili's. I'm not a big fan of chain restaurants, but this location is close to home and has late-night hours. Went with the family recently. We were seated quickly and had a helpful, friendly and attentive waiter. Drinks came out quickly and he kept glasses full for the entire visit. EMPHASIS on the excellent service! The foods ordered were prepared as requested. Everything was fresh and at the correct temperature. One of my daughters orders a "special" salad that has been off the menu for years. Her request is always accommodated, and this visit was no different. I'm not knocking points off for high fat or salty food. Yes, much of what they offer is that, but you know that going in. There are other options which may be ordered that aren't high salt or high fat, so it's possible to eat here regardless of diet.
(4)
Scott R.
The same people who say they've never been to a Chilis are probably the same people who've never seen Star Wars. Freaky group. So since we all know what to expect it seems the food has gone downhill lately. It was never The French Laundry to begin with but always reliable, affordable goods. Now the food is not as fresh and pricier. I know Americans can rival the dinosaurs in body mass but they cut the portion size! They can at least give those with no regard for cardiac consequences the choice of smaller portions. I know change can be good but Chilis changed why I went there.
(2)
Jane J.
I recently dined here at the Paradise Valley Chili's location and was so pleasantly surprised by my entire dining experience! It looked to me like there was a new updated look to the entire restaurant. (I had been there last year) My husband and I stayed for over an hour and the flavorful food came out to us hot and quickly! I think our server's name was Melissa. Cute smile and very friendly! We will definitely make this our regular stop now, especially after shopping at the mall. Not just because of the food and decor and service, but it was extremely clean, and that's important to me. Thanks Chili's. See you soon!
(5)
Melissa I.
The service here is always personal and the food comes out quickly. I have been dining at this location for almost a decade but the new look is amazing. I'll be at the all day Sunday Happy Hour in the lounge regularly for sure! ;)
(5)
Jill J.
We were in town from California and this Chilis was near our hotel. It was late and we wanted to grab a drink. The Bartender was super friendly, she had several customers but she made us feel as if we were the only ones. If I remember right, her name was Bree. We will definitely return next time we are in town.
(5)
Alex H.
It does the job.... not great not bad
(3)
Eric L.
Chili's has been a go too for me for years. Have frequented this location may times over the years, probably 5-7 times a year, as well as other locations. Has always been consistently good food, great atmosphere and acceptable price. I was sad when they removed the Cajan chicken sandwich from the menu :( but have no complaints. Highly reccomend this, and every other Chili's in the valley.
(4)
Rick V.
Ordered the Honey-Chipotle Chicken Crispers. They were OK, but practically swimming in the sauce, which was overly sweet. And my draft Sierra Nevada did not taste right for some reason. Other than that, service was fast and friendly.
(3)
Carol H.
I love Chili's, and go there fairly often. My favorite food is their burgers -- especially their BBQ burger (with onion ring). If you are on a diet, don't plan on saving calories here. Even with their low-fat menu, you are still going to have to eat some big portions. My .02 cents, go to Chili's and enjoy yourself. Go back on the diet the next day. This restaurant has fair service, quick seating, ample room for large parties, and generally is not too busy. It is a good place to go for good food that doesn't break the bank.
(3)
Andrea S.
It's an old stand by. They do have a pretty good burger. Not too crazy about their appetizers especially the queso with beef. Where was the beef? Service is usually good. Prices are moderate. Overall nothing to rave about, but nothing really wrong with it.
(3)
Greg M.
Service was good, parking - good, access off Tatum - good. I ordered from their "lower fat" page on the menu (The Guiltless Grill), an Asada Steak with seasonal veggies and a side salad. I asked for the veggies without the melted cheese. The steak was cooked to order. My complaint about the meat was it tasted like it had an entire salt shaker dumped on top during cooking. This chain is notorious for serving dishes that are huge with fat and salt. So check out their web site before you go and read the nutritional info. Some of their menu items are listed as "weapons of mass destruction" by "eat this-not that". The food was tasty, just very unhealthy. The same parent company also owns Macaroni Grill which has the same unhealthy reputation. I would recommend not going to any chili's or any macaroni grill to send the parent company a message about offering grossly unhealthy meals. Note to all wait staff: the longer my drink sits empty, the longer my eating halts due to a lack of something essential, the smaller your tip. Is this unreasonable?
(2)
Jay C.
Typically I visit this location on a regular basis. But nothing beats the service and food at 7th st Bell. In regards to the PV mall location..lately have had some issues with quality of food and atmosphere. Food quality has slipped slightly..getting luke warm food. Corn on the cob has recently been served cold..ordered the Southern Bbq burger and the onion strings were cold and the bun warm and hard. my girlfriend had the potato skins which were somewhat hard and burnt..one which was not eatable. Also..we were sat in a section later in the night and had to listen to all the off the clock employees gabbing and carrying on. Oh well...can't win em all. Will still go here.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Good For Dancing : No Alcohol : Full Bar Happy Hour : Yes Coat Check : No Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
Lauren A.
We find ourselves here from time to time when we let our son decide where to go. It's also a first day of school tradition so we went there for dinner tonight. The place is clean and comfortable and the staff tonight was very friendly. Our server was quick with the refills and the food came out fast and hot. The food quality is just ok. The menu is old and tired and although they add a few new things some of them are terrible like the fried pickles. I like fried pickles but I would never order them here again. Everything that is fried has the same slightly off flavor. We did the 2 for $20 deal which is two entrees and a appetizer. The price is great! I had the chicken ranch quesadillas. They weren't bad but they were a bit stingy with the sour cream. My husband had the honey chipotle crispers which he likes and our son had the mini cheeseburgers. Dinner for three was $33 not including the tip.
(3)Tricia F.
Hey it's a Chili's. What can you expect? We get seated immediately; we always choose the bar area because of the happy hour deals. After 9 PM the appetizers are also half off. What I kind of dislike about the Chili's brand now (and this is not just limited to this one location) is the introduction of the "Ziosk". The at-table tablet that allows you to basically order and pay from your table, nearly eliminating the experience and interaction with a server. I'm not a fan, but I can see how to some it would be convenient.
(3)Tina E.
Oh my what an sad experience. The hostess and I use the term lightly, was like a deer in the headlights. Not organized at all. Didn't greet us, overlooked people ahead of people. Then another employee came up and got defensive when customers complained. Rolled her eyes in plain view of customers. Poor service across the board. We waited 20 minutes for a table when there was 6 dirty tables. Crazy to see since we have eaten here for years. I work in the service industry and understand rushes but this was unbelievable. I do have to say that the food was good and our server was good enough. I really hope that our regular chili's kicks it back into gear. I'd hate to find some other place to eat.
(2)Chris M.
Chili's sucks as it is, but damn this might be the worst one in the whole country. I've been here twice, and both times the food has been so off the charts shitty, it's not even funny. The only thing that's worse than the food here is the slow, bitchy servers.
(1)Gregorio M.
So my 12 year old kid decides that he loves bbq ribs and asks ( and asks and asks) for me to take him to Chilis. I think: Okay, it's close and it's cheap and he's a knucklehead kid who doesn't know great ribs from bad ones. So I take him there. The service is good and the food is hot. He orders the ribs and digs in. About halfway thru the meal he looks up and says: "They're okay dad ... but I've had sooo much better." Did I mention that he was 12? Two Stars..... because the server was a great kid doing the best she could.
(2)Jason W.
This review is for the nachos. Wow they are salty and terrible. The poor cook painstakingly put meat, tomatoes and cheese on individual chips and put them under the broiler. Their hard work was wasted as I just wanted chips with toppings piled on with cheese all over the place. Plus it was incredibly salty.
(2)Mark E.
Chilis is a chain restaurant. I hate to say my experience wasn't the best because they have an amazing happy hour and 2 for $20 Service was mediocre. Friendly but took awhile for food. Fajitas weren't anything special. The man of a family in front of us was complaining to the manager. I'm not a person to complain so I paid my bill. Waitress didn't come back with our change. We had to ask her and then she blamed someone else for not bringing it.
(3)Debbie S.
We sat in the bar, the waitress saw us sit down, never came to the table, finally we went to the bar to see if someone was working that area. The bartender finally sent her over. Crappy service, very slow with drinks and food. Waitress gave no help with ziosk, we WON'T be back! I only gave a star because it made me to leave a post.
(1)Mel H.
Their to go staff runs way too behind and are completely unfriendly. They are so forgetful, twice they've had to come out to my car because they nearly forgot something I can only imagine what else they have forgotten I'll find out when I get to my destination.
(2)K B.
Chili's is Chili's...I don't expect toooooooo much. I've been to this location many times because it's close to home. However, this last visit cost me over $80 for 3 people, and was somehow STILL so bad that I may not go back. We sat at a high top in the bar. It was pretty busy and we waited a long time for a server. We couldn't even touch the table bc it was still dirty so we grabbed a smelly rag from the table next to us and wiped the stuff off the table. When the server came, she was ok. I'm a good tipper, so I ended up tipping her 20% which was like, $13 and some change. However, she was very busy and seemed like she had too many tables. She was one step behind all night. We had already paid our bill using the table machine and about 5-10 minutes later she asked if we needed anything else. We said no. She informed us that she could either bring us a bill or we could use the machine. Yep...did that a while ago. Thanks. :) My boyfriend and I split a ribeye steak meal and a rib meal. Each of these was around $17 I believe. TOTALLY NOT WORTH IT. I have never gotten anything besides "fast food" type foods at Chili's. And I never will again. For that amount I could eat a delicious juicy steak, cooked properly and with fresh sides at somewhere like Outback. The steak was ordered medium and came out well done. Absolutely NO pink in the middle...none. The sides were bad...dry yellow broccoli, first garlic bread I've ever had that I didn't care to eat, cinnamon apples were squishy and way too sweet & goopy, old brown lime in my beer... Worst part was after spending so much money and eating mediocre food, we both got sick. Yep...for $83, we got bad food AND diarrhea. Thanks Chili's!
(2)Danielle S.
Let me start by saying my intention anytime I go out to eat is not write bad mean reviews. I try to give everyone the benefit of the doubt. That being said. This was horrible all around. It wasn't like food was great and service bad. Both were equally terrible. First my family walks in. The restaurant wasn't packed but not dead either. Four employees see us but don't come up to greet us, so we wait and wait and wait. 10 minutes go by nothing. I finally say to my husband "let's just go" as the hostess finally comes up. I'm nice so I do not say anything. We ask for a high chair. The hostess looks like we ask for something she couldn't do. So I ask instead for a booster seat. That she can get for our son. Finally we get to our table. Our waitress comes up. Super unfriendly. I can tell she wants us gone even before we order. We order our sons meal and an appetizer. The app was burnt. I ask her opinion btw 2 dishes. She doesn't have one. Ok fine I order my meal big mistake my tortillas taste like rubber. My husband says the same about his meal. I know you get what you pay for but come on Chilis. I'm not asking for a lot. Friendly decent service and hot food.
(1)Philip S.
Absolutely the worst food and service I have experienced in Phoenix! Terrible. I had the chicken fajitas for $12.49 on July 4, 2015. The chicken tasted as it was boiled not grilled. Tasteless. The waiter forgot to bring my beer with the food and only appeared towards the end of the meal and asked if I wanted it. The condiments were so lame. Awful. The tortillas were hard as rocks and stale. When we paid it took forever to get our change so we could leave. The manager asked how things were and as we told him, he walked away. No apology. Never again will they see me. Their survey is a joke. Says it takes three minutes but is a joke because they ask about all kinds of other products. They can't stay in business very long at this rate.
(1)Emma P.
I typically don't write on yelp, because I work in the service industy but my experience was comment worthy. I dined here with a friend for HH and sat at the bar. The bartender was attentive to everyone but us. The fact that we felt ignored was an understatement. He only asked us for our drink order which he even failed to mentiom that it was HH...besides that he never checked back with us so we had to promt him to order food. We got boneless wings which were cold and soggy and he didnt even bother to ask about them. We wanted ranch to possibly make them better but didnt even have the chance to ask. We were so annoyed that we asked for our tab, even tho we had planned to have another drink. Only after we payed our tab did he ask if we wanted a box and we let him know that they were gross and all he had to say was "oh, they were? Im sorry...they had sat under the heat lamp for a bit while you guys stepped out." If you're dining at Chilis...you kind of already know what you're getting, but at all places, sometimes great service makes up for not so great food but in this case we had neither..never going back.
(1)Amy K.
Chili's is one of the restaurants that I will eat at that is a chain restaurant. The reason why is because every time I eat here I know that food will be good. We came here with my nephews and my niece a couple of weeks ago. The service was awesome; they kept being soda for the kids and our food come out really quick. We got a couple of the 2 for $20.00 deals. The cheeseburger was better then I thought and the Mac & Cheese was good too.
(3)Alan G.
Went in for an early dinner, sat in the bar area at a table. My server was good but the one sitting at a nearby table in uniform drinking a beer was extremely loud and disrespectful to the guests around her. I can tell you she is having some friends over with a baby this week if anyone wants to go.. The food came out in a timely manner and was fair to good. My NY Strip looked more like a flat steak but was seasoned well. The timing between the pre dinner salad and dinner was a lil short so in order to eat my meat while hot I had to cut my salad short. I have decided not to return for a while and see if they can get some better management. Seeing a staff member in uniform consuming alcohol is not indicative of a family environment nor is it something I wish to have my kids see and think it's ok while grooming their social and personal skills.
(1)Tasia T.
I frequent this Chili's location a lot to meet my mother or grandmother for lunch. We are always greeted and seated right away. My grandmother uses a walker and we always get friendly assistance from staff opening doors when we enter and leave the restaurant. Also, staff always moves the walker to a different location, out of the servers and patrons way, and they always bring it back without ever having to ask or wait a few minutes. Food and drinks are always delivered and refilled quickly. I rarely ever stray from my lunch order of the Chicken Caesar salad, but the honey lime dressing on the side instead of the Caesar dressing, and I always add avocado. The salad and avocado is always fresh and my order has never been screwed up despite how picky it might come off, yummy! The bottomless chips and salsa are so dangerous, but oh so delicious!
(5)Ryan C.
Not much to really write. They are consistent. My kids love eating there. I love the chicken crispers. The waitress there remembers us and our orders, which is funny considering most waiters at restaurants can't even get an order right. I love the self check out on the tables, so i never have to ask for the check. Glad that technology is coming to phx finally. They also have games to keep the kids busy. Never have had bad service. Sorry but there isn't anything bad to write about this place.
(5)Belsito P.
love the food and the service is always good and the kids love the mini pads they let you play on .
(5)Sandi O.
Although it's been a while since I've last eaten here, I have always enjoyed this brand. Tonight was no exception. I got the 6oz sirlion and it was very tender and tasty. My wifes salad wasn't quite as good but the Mac-n-cheese made up for that as did her soup. Hopefully it won't be years before we go back.
(4)Charles D.
Haven't been here for awhile. Had the classic sirloin 6 oz with sauteed mushrooms and 3 Spicy Garlic & Lime Grilled Shrimp. When my order came, it was missing the shrimp. The steak was cooked okay, but it really looked like a 4 oz. I substituted the vegetables with a sorta fruit cocktail. It had mostly tasty tangerines and one other fruit, maybe mango. When my shrimp came, it was the size of three quarters and not worth the extra $3. My wife and daughter shared the Tostada Chips and Queso followed with the Triple Dipper of Southwestern egg rolls, loaded potato skins and Big Mouth Bites. Those weren't bad at all. Good place for burgers and appetizers.
(3)Katherine C.
My husband and I love Chili's. ..but not this one! ! Waited 45 minutes on a Thursday night for our meal. When I got my grilled shrimp salad the shrimp was not only cold it was not done! When I told the server the shrimp was cold he said it was because the salad was cold. .. REALLY? !?! Had to ask for refill. . Never bussed the dirty dishes of the table. . Worst service I have ever experienced! !
(1)Sunny B.
WTF happened to Chili's? I used to frequent the one on Mill Ave for lunch because they were fast and the food was usually pretty decent. Don't get me wrong, I'm not talking gourmet or healthy, but it at least tasted decent. We went to this location for dinner the other night and it was absolutely horrible. The service was incredibly slow, we ordered and it took over an hour and a game of chase with our waitress to finally get our food. We complained to her about the wait and she offered no apology. When we finally did get our food it was cold.. Not luke warm, but cold. In addition to that, the famous Southwestern Eggrolls were a soggy mess. I rarely complain to a manager but this situation warranted a big complaint. The manager was nice and gave us 20% off the bill and a free gross dessert to go. We ended up pitching it in the trash, it was completely inedible. Chili's you have officially made the Blacklist.
(1)Steve H.
We arrived early for lunch but still had to wait a good half hour before our lunch for two arrived. And it was horrible. My food look like it had been thrown on the plate. Slopped up the side and dried on the plate. I ordered a toco and an enchilada. Both were well below average especially in this city. The other plate was a sandwich with avocado - it had one tiny sliver of avocado This place has really hit the dumps. Never again.
(1)Jeff H.
Went there last night first food was burned after waiting 40 minutes and then after sending it back it was raw. Service was a joke use to go to this location a lot but not going to go back there again!
(1)Andrea F.
Umm this is chili's so I'm not sure that there's much to say that people woudn't already know. They are all the same, and the employee turnover is probably fast enough to make specific reviews meaningless. However, I will say the reason that I'm giving this one bonus stars is cause they let my puppy in! It may have had something to do with it being an odd time of day, and pretty empty, but I asked the manager if they could accommodate a dog, and they said yes as long as we sat at a corner table. Any place that lets my dog in is good in my book
(4)J. P.
Yes, this is a Chili's but if this is the corporate standard, I don't even need to think twice about going to another one. The 2 for $20 menu offers no deal unless you want more deep fried food. I had the ribs and they were dried bones with little flavor. Server recommended the dry rub and then brought out the wrong ones. (Actually the wrong ones looked better than the ones I ended up with.) My companion ate his entire meal while I was waiting for my dinner to be rectified. Overall a bad dining experience. And if someone else is giving it 4*s because they let her bring the puppy into the restaurant, I'm really going to avoid this place.
(1)Keith B.
Had the shrimp cajun pasta. Hope the chef tossed some salt over his shoulder for luck after spilling a ton in the alfredo sauce. Wow!!! But the Texas toast was ok.
(2)David L.
Food was good. Service could be a tad better.
(3)Nathan M.
Really the only chain restaurant I visit often. This location is very consistent, good food, good service and I've never waited for a table. Their classic margarita is probably the best $4.00 Rita you can buy anywhere. I recommend the jalapeño smokehouse burger! Always good and only 9 bucks.
(4)Hailee S.
My sister and I went for lunch after she had gotten out of school early. The food was great, the service was great and there was not much of a wait for the food to come out. Great experience. Hailee & Mike S Scottsdale, AZ
(5)Andre E.
2 for 20 deal is great. The wife and I visited this locale last Friday evening and had a wonderful meal. If you sign up with chilli's email club you get an instant coupon for some free queso....chips and salsa....it is a really good deal. So naturally I signed up for the deal and then we were off to chilli's for some dinner. Along with the Queso...which my wife had...I ordered the fried cheese for our other appetizer. I had the Crispy honey chipotle Chicken Crispers with Fries and Corn on the Cob....while my wife had the Chicken Quesadillas with fresh tortillas. All this only cost 21.86...I mean that is a great deal for a nice dinner for 2 people....so get on over to chilli's and Eat, Drink, and be Merry my Friends!!!!
(4)Chris R.
Recently made a visit to this particular Chili's to take advantage of the $20 meal for 2 deal. Even though you getting a good deal on the food the restaurant raises prices on other items in order to break even. For example a small drink in the bar was $8!! The food items on the $20 meal deal are sub standard at best. I had the baby back ribs (totally dried out) and the wife had chicken crispers (very greasy and no taste at all). The corn on the cob with the chicken dinner was ICE COLD and had to have it sent back to the kitchen to be replaced. One more side note, on the way to the restroom, walked past the kitchen, and the kitchen looked like a someone lost in a food fight as there were food scraps littered on the floor throughout the kitchen area. I always had good experiences at Chili's over the past 20 years. The experience I had with the most recent visit it will be a very long time before I step foot into another Chili's establishment.
(1)Valerie Z.
Awful. Food tasted like a frozen microwave meal. Way too expensive for what it was. Halfway through our meal, people sitting across from us walked out after finding mold throughout their salad. Their quote to manager after she offered to comp meal was, "You couldn't pay me to eat here." My thought now...you couldn't pay me to ever eat there again! Goodbye Chili's!
(1)Jennifer A.
I have to admit...for some reason I really like Chili's. Out of all the similar American chain restaurants, Chili's is my fave. I was tempted by all the bad choices on the menu, but somehow I was able to be good and ordered the Guiltless Chicken Sandwich. It was surprisingly decent, but I'm sure no comparison to say, those buffalo chicken sliders with fries and onion strings. No that I would know. My sandwich came with some pretty good black beans that tasted barbeque-y and broccoli that was seriously good. I wonder what they put on it... probably FAT. Just kidding. Sorta. Anyhoo, it was pretty busy at lunchtime so we sat at the bar and the poor waiter dude looked kinda overwhelmed so service was a little lacking. But other than that, just your typical Chili's.
(4)Phyllis K.
4 Stars for CHILI'S as compared with comparable restaurants and other Chili's. I'm not a big fan of chain restaurants, but this location is close to home and has late-night hours. Went with the family recently. We were seated quickly and had a helpful, friendly and attentive waiter. Drinks came out quickly and he kept glasses full for the entire visit. EMPHASIS on the excellent service! The foods ordered were prepared as requested. Everything was fresh and at the correct temperature. One of my daughters orders a "special" salad that has been off the menu for years. Her request is always accommodated, and this visit was no different. I'm not knocking points off for high fat or salty food. Yes, much of what they offer is that, but you know that going in. There are other options which may be ordered that aren't high salt or high fat, so it's possible to eat here regardless of diet.
(4)Scott R.
The same people who say they've never been to a Chilis are probably the same people who've never seen Star Wars. Freaky group. So since we all know what to expect it seems the food has gone downhill lately. It was never The French Laundry to begin with but always reliable, affordable goods. Now the food is not as fresh and pricier. I know Americans can rival the dinosaurs in body mass but they cut the portion size! They can at least give those with no regard for cardiac consequences the choice of smaller portions. I know change can be good but Chilis changed why I went there.
(2)Jane J.
I recently dined here at the Paradise Valley Chili's location and was so pleasantly surprised by my entire dining experience! It looked to me like there was a new updated look to the entire restaurant. (I had been there last year) My husband and I stayed for over an hour and the flavorful food came out to us hot and quickly! I think our server's name was Melissa. Cute smile and very friendly! We will definitely make this our regular stop now, especially after shopping at the mall. Not just because of the food and decor and service, but it was extremely clean, and that's important to me. Thanks Chili's. See you soon!
(5)Melissa I.
The service here is always personal and the food comes out quickly. I have been dining at this location for almost a decade but the new look is amazing. I'll be at the all day Sunday Happy Hour in the lounge regularly for sure! ;)
(5)Jill J.
We were in town from California and this Chilis was near our hotel. It was late and we wanted to grab a drink. The Bartender was super friendly, she had several customers but she made us feel as if we were the only ones. If I remember right, her name was Bree. We will definitely return next time we are in town.
(5)Alex H.
It does the job.... not great not bad
(3)Eric L.
Chili's has been a go too for me for years. Have frequented this location may times over the years, probably 5-7 times a year, as well as other locations. Has always been consistently good food, great atmosphere and acceptable price. I was sad when they removed the Cajan chicken sandwich from the menu :( but have no complaints. Highly reccomend this, and every other Chili's in the valley.
(4)Rick V.
Ordered the Honey-Chipotle Chicken Crispers. They were OK, but practically swimming in the sauce, which was overly sweet. And my draft Sierra Nevada did not taste right for some reason. Other than that, service was fast and friendly.
(3)Carol H.
I love Chili's, and go there fairly often. My favorite food is their burgers -- especially their BBQ burger (with onion ring). If you are on a diet, don't plan on saving calories here. Even with their low-fat menu, you are still going to have to eat some big portions. My .02 cents, go to Chili's and enjoy yourself. Go back on the diet the next day. This restaurant has fair service, quick seating, ample room for large parties, and generally is not too busy. It is a good place to go for good food that doesn't break the bank.
(3)Andrea S.
It's an old stand by. They do have a pretty good burger. Not too crazy about their appetizers especially the queso with beef. Where was the beef? Service is usually good. Prices are moderate. Overall nothing to rave about, but nothing really wrong with it.
(3)Greg M.
Service was good, parking - good, access off Tatum - good. I ordered from their "lower fat" page on the menu (The Guiltless Grill), an Asada Steak with seasonal veggies and a side salad. I asked for the veggies without the melted cheese. The steak was cooked to order. My complaint about the meat was it tasted like it had an entire salt shaker dumped on top during cooking. This chain is notorious for serving dishes that are huge with fat and salt. So check out their web site before you go and read the nutritional info. Some of their menu items are listed as "weapons of mass destruction" by "eat this-not that". The food was tasty, just very unhealthy. The same parent company also owns Macaroni Grill which has the same unhealthy reputation. I would recommend not going to any chili's or any macaroni grill to send the parent company a message about offering grossly unhealthy meals. Note to all wait staff: the longer my drink sits empty, the longer my eating halts due to a lack of something essential, the smaller your tip. Is this unreasonable?
(2)Jay C.
Typically I visit this location on a regular basis. But nothing beats the service and food at 7th st Bell. In regards to the PV mall location..lately have had some issues with quality of food and atmosphere. Food quality has slipped slightly..getting luke warm food. Corn on the cob has recently been served cold..ordered the Southern Bbq burger and the onion strings were cold and the bun warm and hard. my girlfriend had the potato skins which were somewhat hard and burnt..one which was not eatable. Also..we were sat in a section later in the night and had to listen to all the off the clock employees gabbing and carrying on. Oh well...can't win em all. Will still go here.
(3)