I am an avid Chili's goer and know what to expect each time I hit one. The server was really nice, but the wait was amazingly long. It took almost 15 minutes before we got our drinks and by the time we got out appetizers (Texas cheese fries) the fries were soggy under plastic cheese. The foos was okay (which was 40 minutes after we ordered). The place was no more busy than a typical dinner rush, we even were seated pretty quickly. I enjoyed my experience, but the food was definitely sub-par, not sure I would probably come back.
(2)
Chuck E.
Took my family there. Usually we get good service. Usually food is cooked and well prepared. Well not on that night. Went and ordered and my wife's meat wasnt cooked well done. They took it back and microwaved it!! That drew the line. Not only that they just threw everything on our plates. Waiter seem not to care. Maybe we will go back if they improved. Maybe not..
(2)
Alison V.
I love Chili's. Since this is a chain, I won't really comment too much on the food. Our server was ok. We were seated quickly and our waitress was pretty attentive up front. My mom and I were initially the only ones at the table. My dad unexpectedly dropped by between us ordering and our food coming. I don't think the waitress even noticed and took a while to come over and refill our drinks and offer my dad something. The food itself was good and prepared as you'd expect. It was served hot and everything was good with that portion of the meal. Once we got the food the server seemed to be more attentive and was quick about bringing me more tortillas for my fajitas. Overall, it was an ok experience.
(3)
Ivan C.
Worst service ever! I just got out from there ans I was not given my food after like 20 minutes. I had order a salad... How can someone take so long to make a salad? Plus y was given my ticket and took other 15 minutes just to ring me... Shift manager was never checking on guest. There was people before that were waiting for their food... I felt bad eating my food... They were way too busy closing the register... When they should of be taking care of guest ... I'm never going there ever again ...
(1)
Noah Z.
As I am writing this review I have yet to see my food. We have been given complimentary chips & salsa. However, I have seen 2 other tables get their food before me. This is terrible service...please beware of this chili's as you will wait for food for it to be warm.
(1)
Trish S.
This is your regular Chili's. The wait on the weekend in the evenings is average 20-40 minutes. The food is decent, haven't had anything bad, and their Ribs are always delicious. Service was prompt and polite. It is by a mall and is one of the more convenient places to get to, but I would probably lean towards somewhere else as I prefer more exotic foods. Great place for kids however.
(3)
Gabby B.
Had the spicy chicken mango it was delicious and our waiter was vary nice and attentive :)
(4)
Sunny Joy B.
Thank you Mike bartender for being a gentlemen...and all the staff you always give a fabulous time and make me feel rockstar-ish... See ya tonite!
(5)
Ray C.
It was just OK! I wouldn't come back to this place. I've experienced at another better CHILI's. My chicken was not that great because of burn and cooked too long. The server has checked on us once in a while. We were not satisfied with this visit.
(3)
Eloise O.
It's like any other chili's. not the best service; not the worst. It's a chain so i don't think they really care about training people to be spot-on.
(2)
Claire J.
Chili's is always pretty decent food in my opinion - nothing to write home about, but enjoyable. The service on the other hand - not great. I've been here to dine-in and picking up a to-go order: both times the service was meh. When I ordered takeout last night I had to ring the bell four times before someone came to help me. First off - I shouldn't have to ring a bell; there should be someone there to help. Second, I certainly shouldn't have to ring it multiple times. I heard someone from the kitchen say to the hostess that came to help me "I thought it was someone else so I didn't want to go out there." Not sure what that was about but it was definitely not professional. I'll probably go back because it's convenient and they have a few healthy choices, but I know to not expect much on the way of service.
(3)
Mardi M.
Last night's dinner took 50 minutes to get out to us (4 of us). All the tables around us had eaten, paid, refilled with new diners, and they were eating. The server came to us 30 minutes after taking our order and said she didn't know what was going on in the kitchen, but "here's some chips and salsa". I'm on a very special diet and can't eat chips. No one ever asked us if they could bring us something to munch on that was healthy. 45 minutes into the wait, I called the manager over and told him he had 5 minutes to bring us our meals, or we would walk. Our meals came 5 minutes later and my steak was raw. I showed the manager and he took it off the check. The entire incident could have been handled better. For instance, why didn't they put our orders to the top of the list when she realized we'd been sitting there for 30 minutes? By the 45 minute mark, the Manager should have been to our table without us having to seek him out. Horrible experience! I will never visit that location again!
(1)
J. J.
Sat for ten minutes without any serving staff coming to the table. Decided to leave and check out another place.
(1)
Victoria K.
So.....I came here on Veteran's Day for the free meal.....I had never been to a Chili's before, and after taking a look at the menu, I decided to get the lunch combo which comes with either a soup or salad and the item. The server recommended the enchilada soup and it is both a good and bad thing he did. Good because it was very, bad because now I know how good it is and will want to come here everyday for the soup. The combo I decided on was the bacon chicken ranch quesadilla. It was pretty good.... to be honest I could only eat half of it because the soup was very filling.... I could totally just eat a couple bowls of the soup. Overall, the service was great, and I will most likely be coming back here.
(5)
David L.
I've always felt this location had some great service every time we've been there. The servers are always full of laughs and help you out pretty well. Once in awhile there will be a sour greeter, but that doesn't take away too much of the experience.
(4)
Stephen D.
Went to chills to get take out for dinner since my wife and I like to stay in.Ordered online and got fajitas quesadilla and onion rings. Got there 10 minutes early and we wait for 10 before anyone spoke to us. Then we were told to pay at the bar. I had an old gift card with 25 dollars and it came out to 24.90. So I just put 25 dollars. As a former pizza delivery person I don't tip on pick up because they aren't using gas, their own car and are not serving me like a waitress. I always tip 15% minimum and not until I get my food. We sat and waited for awhile then a man on drugs dirtyish as if he was homeless start talking to us in the waiting area. Trying to sell me supplements or join his pyramid scheme I couldn't tell. I was desperate to get out of there. My food was suppose to be ready at 9:20 and was ready at 9:35. The lady came out while he was mid speech. I took my food and left. I got home starving, just wanting to eat and touched my 1st tortilla. Cold. Okay don't panic cold tortillas aren't bad. Meat. Cold. Quesadilla, onion rings, everything is cold. I am very angry at this point. I look at my sides my cilantro isn't even enough to be a side and has a black thing in it that resembles a booger. None of the sauces even touch the halfway mark. So I go online and fill out a complaint form. I wait a day for a reply. None. I post @chilis on Twitter with photos of my food they tell me to fill out a online complaint form. I reply I did already. I am ignored. When I was stationed in Japan I ate at the base chilis all the time and it was great. I lived in flagstaff and that chilis was great. The chilis at metro center in Arizona is horrible. The kicker is this happened on my birthday, thank you chili's. Food is temporary but a memory lasts a lifetime.
(1)
Leann P.
It's OK but the drinks are expensive and I've had more fun other places. The food is good. If I were going for the bar experience I'd go somewhere else.
(3)
Rand H.
= = = = = = BOTTOMLESS EXPRESS LUNCH! = = = = = = Made it back to this Chili's today, again joined by Mike C. & Jackie R. Also enjoyed the same meal as before (see previous Review) except leaving off the Loaded Baked Potato Soup this time. It's still only
(5)
SuzyCreamCheese E.
Stopped in while in the area. Our server was efficient but gruff - so we were ok with it. It was happy hour, so why not, we ordered 2 cocktails each during the meal. Alas, no buzz whatsoever. I happened to be a chicken topped salad aficionado, it's my go to entree. Hands down, the worst chicken I've ever been served in any restaurant, including fast food drive throughs. That's all I'm going to say. Oh - wait - the boneless buffalo chicken wings - very good.
(1)
Laura B.
The 2 stars is for the food. Place was not at all busy yet food and drinks took forever. Erin our server was terrible. She constantly forgot things we asked for.
(2)
Desiree H.
I love Chili's and so do my little ones. Upon their resounding request, we came. Today the service is a little slow, but normally service is on point. I give a pass, b/c when we walked in every table was sat and it seemed pretty tense. My server was nice and friendly nonetheless and our food was great. Ordering dessert from the Ziosk was pretty nice as well. Keep up the good work Chili's!
(5)
Bryan T.
Good food but bad food choice, I ordered the half rack Memphis rub ribs, and the meat could barely fill up a starving infant . All in all don't order this
(2)
Meagan G.
WOW! Don't go here, long wait and my whole family felt ill after. The management is horrible and have no idea what customer service is! The food was less than what it should have been probably because half of it sat around while the other half was cooking! POOR MANAGEMENT and POOR food service all and all this is exactly why I dislike chain shacks that call themselves casual dining, this is slop and there is no dining about it!
(1)
Renee D.
First off, they change their menu so often - and they always seem to discontinue items our family loves, but my BIGGEST GRIPE are those ZIOSK tablets. We had our first experience with one of these paying on it with gift cards. It was not user friendly as the device acted like it couldn't read our gift cards, we had to manually punch each one; wait for the ziosk to "do it's thing".. and then re-total our bill after that gift card was applied....and start ALL OVER AGAIN with putting in our 2nd gift card. After we got manually punching in 2 gift cards and swiping a CC.......II wanted a paper printed receipt. Guess what? we got a 2' foot long receipt with NOTHING PRINTED ON IT. Worse yet, the wait staff wasn't at all interested in ringing our bill the old fashioned way. YES WE ASKED .. he just pretty much told us to FIGURE IT OUT. (I wonder where you stick the cash in if you are paying with cash??) In fact, the waiter behaved like he had no idea how to use the ziosk.... we asked him if it took multiple gift cards, and said he didn't know! I am pretty tech savvy, but I wonder about people non-tech savvy........ Hope he enjoyed the 10% tip. I doubt we ever go back to Chili's......to have wait staff that just doesn't care much about helping the customer. Very sad.
(3)
Jack P.
25 minutes after placing our order waitress said there was a large to go order and they were starting on ours. 20 minutes later our order comes and my burger was cold. Another 20 minutes and I get my burger and it wasn't cold but it wasn't hot either. My wife was served a stale and cold cup of coffee. We went to Chili's at 20th St. and Camelback for years and loved the place, but now we're crossing Chili's off out list.
(1)
AZ C.
Ill keep it simple! PROS: Good ambiance, Clean, Friendly staff New digital menu and easy to pay pods. New Menu with new items. CONS Only one and it overrides every PRO they have. Food is ridiculously bad. Oily, onions on the grill item not sauteed right. Fish was undercook and smelly with half a pot of red chilis sprinkled on top. Only good thing we got on our table was the Flatbread and the dessert in the end. The steak and Chicken fajita steak doesnt look anything like in the menu picture. It looks like a kids version of the picture with no seasoning and oily onions. Who is cooking this stuff in the back? Seriously, you can get better food at McDonalds. I hope they find a better chef or train the ones they have the right way. Im giving it 2 stars because the manager was nice enough to take the fish off our bill.. I actually wanted to send the whole table back. We were there to eat, not to waste 1 hour and get half cooked fish.
(2)
Crystal F.
Came to have a late dinner and all the food was nasty and old. The French fries tasted old as if they were just warmed up. We came more than an hour before closing and it still was bad. I ordered a soup and it wasn't even warm I asked to have it warmed and they added more cheese on top that it didn't even taste or look like soup all it was and tasted like was a glob of cheese! Definitely never going back. Waste of time and money.
(1)
Jennifer W.
Well, it was good. The food was good. But it took a long time to get our food. The service was friendly and attentive, it just took too long to get the actual food. I ordered a delicious chicken salad that actually had some good heat in the sauce. The waitress asked, "it is hot, is that ok?" which was nice, and I of course said, "Yes, and bring it". It wasn't that hot but I can see how the average person would need to be informed of the heat. Boyfriend got the fajita trio and liked it. The waitress asked several times if we wanted to use the table top tablet to order more or pay, but I just didn't want to automate and mess around with processing my own order; that's what a server is for. I'd like to just sit and relax, not figure out an online pay swipe and concentrate on "did I do this right"... NO. Take my credit card, I'll sign the bill. Hmmmm hope it's not a trend.
(3)
Merissa T.
The food was good, the servers were really nice. But the service was super slow. Took about 20 minutes just to get my water from them. We also had to ask them after 30 minutes waiting for our food where it was. Then the waitress came back with it and said it was ready. It was sad cuz there were a lot of people waiting outside in the rain to get in and we couldn't go any faster then what they were going. When we got there, it wasn't too busy for them to be that slow.
(3)
Alexis L.
Chilis is a bar and grill restaurant. It offers a dining area for you to sit in and at a table. It also gives you a bar so you can just sit at and enjoy drinks that have been made by the bartender. It offers a variety of food. From entrees like burgers, steak, and fish, and if you are not feeling to hungry then they have appetizers like hot wings, sliders, chips and salsa and so many more options. Also they allow you to order your food from home and pick it up and take it home. I personally like that there is so many options to choose from on the menu. I like how they also cater to the needs of someone trying to be healthy and watch their diet by adding healthy items to the menu. The staff is great and helpful. They don't hang around, and watch you eat. They check in at appropriate times to refill your drinks and ask how you're doing. The only thing I dislike is the waiting time. I usually have to wait 30 minutes to be seated. But that is because I usually go on the weekends, so it is understandable. I would give this restaurant 4 out of 5 stars.
(4)
Alicia E.
The wait for food is not worth coming to this Chili's.
(1)
Ian S.
Chili's is Chili's. It's mass marketed bar/grill food, so I'm sure you know what to expect when you go. But this location actually impressed me quite a bit from the last time I went some few years ago. The service was actually very, very good. The gal was training a new employee with us and considering even that I was still thoroughly pleased. Chili's is a chain. Standard Bar/grill faire. But of all the places we could have gone instead, this was actually a very positive experience.
(4)
Amanda S.
I eat at Chili's all the time. While I prefer supporting small, local businesses - when you have difficult personalities/eaters in play - sometimes it is easier to just go to a "known" restaurant so people don't get their panties in a bunch. Chili's seems to go one of two ways - GREAT, or awful. This experience was pretty great! We stopped in for lunch on a whim (between meetings for work) and ordered a couple of lunch specials. Let me tell you, I paid fast food prices for an AMAZING half BLT, great fries, and a side salad. My co-worker ordered the flat bread and got a side salad as well. The food was HOT, it was well-presented, tasty, and did I mention it was priced well? :) The only "issue" that arose was our drinks didn't get refilled in the most timely manner, but they did get refilled. I am pretty good about keeping a "reserve" but some people I dine with aren't. I was really surprised, given the location, that the restaurant was clean, the staff were all pleasant, and that the food was so good. If you are afraid to eat in this neck of the woods, this Chili's is a good bet!
(4)
Tabitha C.
I've been to other mediocre Chili's in Phoenix, but this location is my favorite. The bar looks like it's been recently remodeled and has a cool modern vibe. I love the padded, high-backed barstools and we've only experienced friendly bartenders who know better than to rush you through your meal. I LOVE the blackberry margarita (and I'm not even a big marg drinker) and the chicken enchilada soup (I add extra lime to mine). The sliders were so-so, but for five bucks (happy hour), what the heck.
(4)
David E.
October 19,2013 arrived with the family (6). Was asked to wait 30 minutes. No problem, expected this (6:30pm). 7pm, seated. 7:30 no waitress/waiter took drink order, food order. Other tables around us seated after us served food. Let the hostess know about the problem, she says she would get someone. All the tables around us are emptying out. 7:36pm I say thank you, and we went to MIMI's across the street for dinner.
(1)
Jason B.
I don't really like places like Chili's and Applebees (I think they are the same thing) but have gotten roped into going on several occasions. I generally view their food as unhealthy and nothing special. Lunch today was no exception and I would have liked to eat almost anywhere else. Anyway, my employer was buying so what the heck. Upon arriving I noticed that this had to be one of the nicest Chili's i have ever been to. I must have been recently remodeled. It was actually pretty nice! Our party of 7 was seated promptly and the waiter was quick to take our order. He was very friendly, quick, didn't make mistakes and most importantly was fast with my diet coke refills. It was very good service considering the size of our party and it was the weekday "lunch rush". Here is my breakdown: * Queso dip and chips - Of course my group had to order this because it was exactly what I needed....a yummy mess of cholesterol and calories. Plus, I swear the stuff is addicting. The chips are fresh and good and their salsa is also somehow very good and spicy. * Chicken Fajitas - I thought this to be one of their healthier meal options so I decided to give it a try. They were very good. I didn't have the tortillas, guac or the sour cream, but it didn't matter. The sauteed onions, peppers, chicken and whatever else were very good all on their own. I licked my plate clean. * Lava Cake topped with ice cream- Why do my coworkers do this to me? I had a few bites and it was excellent. I could have eaten the whole thing myself. The same goes for that other dessert we got. It was some ice cream over a brownie thing. I can't believe I'm giving this place 4 stars but it really wasn't too bad. I won't rush back but won't be opposed to going either.
(4)
Tony B.
Very slow service, with a long wait for our food as tables around us who came later were served. Chipper waitress kept coming by and singing "food is almost done!" which became irritating after a white since it obviously wasn't true. When it finally came out, one meal was wrong and had to go back. More waiting . . . . I would skip coming her at peak hours. We came on a Sunday at noon.
(2)
Robert G.
What happen to Chilis. I used to eat at Chilis all the time. Great food and the Margaritas where always great. It's been about 5 years and I recently went. The Margaritas and service where great. The food was nothing like it used to be. I had the southwest egg rolls and the fajitas. The egg rolls tasted like something they bought in the frozen section of walmart. The fajitas came out with barley any veggies and only three tortillas. I was not happy and they have lost me as a customer
(2)
Sam M.
It was the same good service. nothing really speacial its just another Chillies.
(3)
K Z.
I have eaten at a few different Chilis recently and the experience has been the same across the board. I used to love Chilis, and now I think it's AWFUL! They have definitely sacraficed quality and service. Their menu is poor compared to what it used to be, and their fajitas are now terrible. The marinade on the meat is inappropriate and doesn't taste good. The quality is poor. Everything is an extra charge - beans and rice, chips and salsa. Beware. If it's not specifically listed on the menu with your dish and they ask you if you want it, it's an extra charge. The margaritas still have a good flavor but they are no longer served in margarita glasses as they used to be. Now they come in a beer mug. Maybe I'm old-fashioned, but I like my margaritas done right. All things considered, I don't think this place is worth going to anymore, and there are definitely places with much better food for the price. I am no longer a Chilis fan.
(2)
Andrew K.
Always have enjoyed eating at Chili's but this location was not up to par. Ordered pick up for the margarita grilled chicken and when I returned to my office to eat it was surprised to find only 1/2 the regular portion in the box. -3 stars for value in my book. Will not be ordering pick up from here again.
(2)
Jon C.
Let me first be honest, hate the food. But the atmosphere and the bar keep are the reasons I keep coming back. Mike always keeps drinks flowing. And after the remodel, lots of TVs. Food is average, I used to love the California turkey club. But they took it off the menu. But like I said, its all about the atmosphere and the bar keep for me.
(4)
Raquel M.
I like eating here for the soup. But this time the service was horrible. They kept my daughter waiting for her chicken tenders, REALLY??? Our food was cold by the time she got her food, then they only gave us a discount.
(1)
John P.
I've eaten here twice since it recently opened. The pick up to go was a horrible experience. Fajitas for 2 were cold but that's not a problem since there were no tortillas present. Drove back, had them heat some new ones ( I think they redid the old) and even though I am under 5 minutes away they lost their heat. They just don't travel. Avoid. Manager was apologetic but I get the feeling that it was cursory rather than bollicking out the preparer for such an obvious error ( Trip Two . Way better. While the greeter was decidedly not into greeting us, there was something way more interesting occurring with a co worker , the server ,Robert, rocked and for once I got the feeling that here's someone that's not being infected by whatever corporate style guide exists. Food was in reasonable time. hot, as described and my (un)usual order of a bacon cheeseburger with black bean patty arrived intact. Erin's chicken tacos were pretty good but a look at the nutrition guide, post lunch, showed them to contain more sodium and hfcs than Paris Hilton washing her mouth out with soda after making a video. (no I'm not proud of that line, lies I'm quite proud of it: :) In and out in under an hour. Fountain drinks had the right syrup mix and the price was reasonable. While Yelp is providing me with many wonderful new places to try there are times, and it comes down to time where I need to trade quality/ time ( e.g lunch hour:) or places where a crayon launching toddler is not so out of place. To get "perlitical" for a moment many eschew the idea of chains as a valid option due to their repetitiveness and narrow range of food/ options which are somehow as seen as inflicting a limited range on people that frequent them. I like to treat them as if they were unique and review them accordingly. If being in a chain means a reliance on frozen ready made parts to heat then there's a hell of a lot of independents shopping in the same freezer aisles / supply chain alongside them and both should be called on it.
(3)
Tiffany B.
Our server was awesome and both the appetizers and food came out quickly. Food was delicious and we will definitely be back.
(5)
Stephanie T.
Okay, seriously, I LOVE their Salmon. I never, ever would have thought that a chain restaurant could produce something that good, but it is definitely worth the try. I hate to say it, but Chili's is becoming one of my favorites. Besides, the husband likes it, so why not?!
(5)
David S.
So-so bland food, served by some of the most witless / clueless robots on God's green earth. At first, I thought they were just being sarcastic, but the fact is that the servers were so incompetant as to make to make me wonder if they were part of some program to hire mentally challenged. I truly feel sorry for them, and any customers they have to interact with. Sorry, just sorry.
(1)
Ivy H.
Ok so we eat here a lot. We think the quality & choice of the food is good and the food is definitely flavorful. Today the service was good, but we can't understand why they charge $1 extra for a "premium" side. They were out of sweet potato fries completely and their broccoli is never cooked all the way, so we needed substitutes. Anyway, the waiter didn't explain it clearly. Obviously, Chilis caters to a younger population, but we are customers, too. We don't expect too much & we don't like feeling gypped.
(4)
Marie T.
Not sure why this location has such a low overall star rating but I found the staff to be friendly, the place to be clean (including the bathroom) and wait time wasn't too bad for a Saturday night (only 15 mins). Overall we (my husband and I) were pretty happy just wish the waitress was a little more on top of things...she did say she was new to town and that location so she didnt have knowledge of certain things just yet regarding that particular location.
(4)
Tony K.
The restaurant was moderately busy but we were seated quickly. We had the Mellon lemonade. This was interesting not too sweet with lots of flavor . There is now a kiosk to help with orders.. I had with chips with guacamole . It was average. The hot sauce was more sour than hot. I also had their ribs which were good .the sauce was not as sweet as I would have liked it . The fries were overcooked . I ordered the side order of grilled shrimp . . They were so small. Service was decent . They never checked on drink refills
(3)
Ed V.
Damg, I should have read my previous review before I came here. Note to self might be worth it to upgrade my cellphone so I can do apps and avoid these situations lol Same as before took about 10 minutes to be acknowledge and another 10 before I got my tea. Ordered the ribey (med well), skillet mashed potatoes and the brocolli (to honor GHW Bush, lol). They steak came as ordered and hot. I got some tepid fries but he corrected it (ended up passing on the cold stale fries) and the mashed was ok. I did not know you could over cook brocolli it was way DRY and looked like it had been sitting under a heat lamp all day. Server never came back to check to check up on me after the mix up our the brocolli would have been gone too. So the service was about the same as last time. So 2 bad visits in a row less than a year apart. I say go eat at the Long Horn Steakhouse on the other side of the complex!
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Specialities
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Hipster Noise Level : Average Good For Dancing : No Alcohol : Full Bar Happy Hour : Yes Coat Check : No Outdoor Seating : No Wi-Fi : Free Has TV : Yes Waiter Service : Yes Caters : No
If you enjoy Taco Tuesday, then you have officially fallen in love with the Mexican Food. The main grain of Mexican cuisine is maize. Also known as corn, maize is grown for the past 9000 years after the crop was discovered by the people in Mayan civilization. Mexican empire flourished when they started growing beans, tomatoes, chili pepper, sweet potato and cactus. Till this date these ingredients are used in cooking authentic Mexican dishes and drinks.
Great use of spices, fresh chili pepper dishes like fajitas, tortilla chips, corn chips, salsa, chimichangas, burritos, nachos and quesadillas are invented in America. But when you are looking for authentic Mexican food then you must find a restaurant in the city that serves Rajas con Queso, Garbanzo in a Guajillo Chile Sauce, Pork Filled Chiles Rellenos, Chiles en Nogada, Molcajete Salsa, Pico de Gallo and Frijoles de la Olla. An eye-opening fact – Mexican don't like their food hot. They use fresh chili and other spices to create a flavor that lingers in your mouth.
Mexican food is great for those who are Gluten Intolerant as they use Corn instead of wheat in most of their dishes. Also, you can easily find many beans based Mexican dishes. Another dish which didn't get similar glory as tacos or nachos is the Mexican hot chocolate. If you love something hot on a chilly day, then go for Mexican Hot Chocolate. On merry days, you can enjoy the authentic Mexican Drinks like Tequila, Mezcal, Tecuí, Sotol, Bacanora, Charanda, Posh O Pox, Puebla and Pulque. Mexican Cuisine is for people who enjoy strong drinks and hearty meals.
Sabre F.
I am an avid Chili's goer and know what to expect each time I hit one. The server was really nice, but the wait was amazingly long. It took almost 15 minutes before we got our drinks and by the time we got out appetizers (Texas cheese fries) the fries were soggy under plastic cheese. The foos was okay (which was 40 minutes after we ordered). The place was no more busy than a typical dinner rush, we even were seated pretty quickly. I enjoyed my experience, but the food was definitely sub-par, not sure I would probably come back.
(2)Chuck E.
Took my family there. Usually we get good service. Usually food is cooked and well prepared. Well not on that night. Went and ordered and my wife's meat wasnt cooked well done. They took it back and microwaved it!! That drew the line. Not only that they just threw everything on our plates. Waiter seem not to care. Maybe we will go back if they improved. Maybe not..
(2)Alison V.
I love Chili's. Since this is a chain, I won't really comment too much on the food. Our server was ok. We were seated quickly and our waitress was pretty attentive up front. My mom and I were initially the only ones at the table. My dad unexpectedly dropped by between us ordering and our food coming. I don't think the waitress even noticed and took a while to come over and refill our drinks and offer my dad something. The food itself was good and prepared as you'd expect. It was served hot and everything was good with that portion of the meal. Once we got the food the server seemed to be more attentive and was quick about bringing me more tortillas for my fajitas. Overall, it was an ok experience.
(3)Ivan C.
Worst service ever! I just got out from there ans I was not given my food after like 20 minutes. I had order a salad... How can someone take so long to make a salad? Plus y was given my ticket and took other 15 minutes just to ring me... Shift manager was never checking on guest. There was people before that were waiting for their food... I felt bad eating my food... They were way too busy closing the register... When they should of be taking care of guest ... I'm never going there ever again ...
(1)Noah Z.
As I am writing this review I have yet to see my food. We have been given complimentary chips & salsa. However, I have seen 2 other tables get their food before me. This is terrible service...please beware of this chili's as you will wait for food for it to be warm.
(1)Trish S.
This is your regular Chili's. The wait on the weekend in the evenings is average 20-40 minutes. The food is decent, haven't had anything bad, and their Ribs are always delicious. Service was prompt and polite. It is by a mall and is one of the more convenient places to get to, but I would probably lean towards somewhere else as I prefer more exotic foods. Great place for kids however.
(3)Gabby B.
Had the spicy chicken mango it was delicious and our waiter was vary nice and attentive :)
(4)Sunny Joy B.
Thank you Mike bartender for being a gentlemen...and all the staff you always give a fabulous time and make me feel rockstar-ish... See ya tonite!
(5)Ray C.
It was just OK! I wouldn't come back to this place. I've experienced at another better CHILI's. My chicken was not that great because of burn and cooked too long. The server has checked on us once in a while. We were not satisfied with this visit.
(3)Eloise O.
It's like any other chili's. not the best service; not the worst. It's a chain so i don't think they really care about training people to be spot-on.
(2)Claire J.
Chili's is always pretty decent food in my opinion - nothing to write home about, but enjoyable. The service on the other hand - not great. I've been here to dine-in and picking up a to-go order: both times the service was meh. When I ordered takeout last night I had to ring the bell four times before someone came to help me. First off - I shouldn't have to ring a bell; there should be someone there to help. Second, I certainly shouldn't have to ring it multiple times. I heard someone from the kitchen say to the hostess that came to help me "I thought it was someone else so I didn't want to go out there." Not sure what that was about but it was definitely not professional. I'll probably go back because it's convenient and they have a few healthy choices, but I know to not expect much on the way of service.
(3)Mardi M.
Last night's dinner took 50 minutes to get out to us (4 of us). All the tables around us had eaten, paid, refilled with new diners, and they were eating. The server came to us 30 minutes after taking our order and said she didn't know what was going on in the kitchen, but "here's some chips and salsa". I'm on a very special diet and can't eat chips. No one ever asked us if they could bring us something to munch on that was healthy. 45 minutes into the wait, I called the manager over and told him he had 5 minutes to bring us our meals, or we would walk. Our meals came 5 minutes later and my steak was raw. I showed the manager and he took it off the check. The entire incident could have been handled better. For instance, why didn't they put our orders to the top of the list when she realized we'd been sitting there for 30 minutes? By the 45 minute mark, the Manager should have been to our table without us having to seek him out. Horrible experience! I will never visit that location again!
(1)J. J.
Sat for ten minutes without any serving staff coming to the table. Decided to leave and check out another place.
(1)Victoria K.
So.....I came here on Veteran's Day for the free meal.....I had never been to a Chili's before, and after taking a look at the menu, I decided to get the lunch combo which comes with either a soup or salad and the item. The server recommended the enchilada soup and it is both a good and bad thing he did. Good because it was very, bad because now I know how good it is and will want to come here everyday for the soup. The combo I decided on was the bacon chicken ranch quesadilla. It was pretty good.... to be honest I could only eat half of it because the soup was very filling.... I could totally just eat a couple bowls of the soup. Overall, the service was great, and I will most likely be coming back here.
(5)David L.
I've always felt this location had some great service every time we've been there. The servers are always full of laughs and help you out pretty well. Once in awhile there will be a sour greeter, but that doesn't take away too much of the experience.
(4)Stephen D.
Went to chills to get take out for dinner since my wife and I like to stay in.Ordered online and got fajitas quesadilla and onion rings. Got there 10 minutes early and we wait for 10 before anyone spoke to us. Then we were told to pay at the bar. I had an old gift card with 25 dollars and it came out to 24.90. So I just put 25 dollars. As a former pizza delivery person I don't tip on pick up because they aren't using gas, their own car and are not serving me like a waitress. I always tip 15% minimum and not until I get my food. We sat and waited for awhile then a man on drugs dirtyish as if he was homeless start talking to us in the waiting area. Trying to sell me supplements or join his pyramid scheme I couldn't tell. I was desperate to get out of there. My food was suppose to be ready at 9:20 and was ready at 9:35. The lady came out while he was mid speech. I took my food and left. I got home starving, just wanting to eat and touched my 1st tortilla. Cold. Okay don't panic cold tortillas aren't bad. Meat. Cold. Quesadilla, onion rings, everything is cold. I am very angry at this point. I look at my sides my cilantro isn't even enough to be a side and has a black thing in it that resembles a booger. None of the sauces even touch the halfway mark. So I go online and fill out a complaint form. I wait a day for a reply. None. I post @chilis on Twitter with photos of my food they tell me to fill out a online complaint form. I reply I did already. I am ignored. When I was stationed in Japan I ate at the base chilis all the time and it was great. I lived in flagstaff and that chilis was great. The chilis at metro center in Arizona is horrible. The kicker is this happened on my birthday, thank you chili's. Food is temporary but a memory lasts a lifetime.
(1)Leann P.
It's OK but the drinks are expensive and I've had more fun other places. The food is good. If I were going for the bar experience I'd go somewhere else.
(3)Rand H.
= = = = = = BOTTOMLESS EXPRESS LUNCH! = = = = = = Made it back to this Chili's today, again joined by Mike C. & Jackie R. Also enjoyed the same meal as before (see previous Review) except leaving off the Loaded Baked Potato Soup this time. It's still only
(5)SuzyCreamCheese E.
Stopped in while in the area. Our server was efficient but gruff - so we were ok with it. It was happy hour, so why not, we ordered 2 cocktails each during the meal. Alas, no buzz whatsoever. I happened to be a chicken topped salad aficionado, it's my go to entree. Hands down, the worst chicken I've ever been served in any restaurant, including fast food drive throughs. That's all I'm going to say. Oh - wait - the boneless buffalo chicken wings - very good.
(1)Laura B.
The 2 stars is for the food. Place was not at all busy yet food and drinks took forever. Erin our server was terrible. She constantly forgot things we asked for.
(2)Desiree H.
I love Chili's and so do my little ones. Upon their resounding request, we came. Today the service is a little slow, but normally service is on point. I give a pass, b/c when we walked in every table was sat and it seemed pretty tense. My server was nice and friendly nonetheless and our food was great. Ordering dessert from the Ziosk was pretty nice as well. Keep up the good work Chili's!
(5)Bryan T.
Good food but bad food choice, I ordered the half rack Memphis rub ribs, and the meat could barely fill up a starving infant . All in all don't order this
(2)Meagan G.
WOW! Don't go here, long wait and my whole family felt ill after. The management is horrible and have no idea what customer service is! The food was less than what it should have been probably because half of it sat around while the other half was cooking! POOR MANAGEMENT and POOR food service all and all this is exactly why I dislike chain shacks that call themselves casual dining, this is slop and there is no dining about it!
(1)Renee D.
First off, they change their menu so often - and they always seem to discontinue items our family loves, but my BIGGEST GRIPE are those ZIOSK tablets. We had our first experience with one of these paying on it with gift cards. It was not user friendly as the device acted like it couldn't read our gift cards, we had to manually punch each one; wait for the ziosk to "do it's thing".. and then re-total our bill after that gift card was applied....and start ALL OVER AGAIN with putting in our 2nd gift card. After we got manually punching in 2 gift cards and swiping a CC.......II wanted a paper printed receipt. Guess what? we got a 2' foot long receipt with NOTHING PRINTED ON IT. Worse yet, the wait staff wasn't at all interested in ringing our bill the old fashioned way. YES WE ASKED .. he just pretty much told us to FIGURE IT OUT. (I wonder where you stick the cash in if you are paying with cash??) In fact, the waiter behaved like he had no idea how to use the ziosk.... we asked him if it took multiple gift cards, and said he didn't know! I am pretty tech savvy, but I wonder about people non-tech savvy........ Hope he enjoyed the 10% tip. I doubt we ever go back to Chili's......to have wait staff that just doesn't care much about helping the customer. Very sad.
(3)Jack P.
25 minutes after placing our order waitress said there was a large to go order and they were starting on ours. 20 minutes later our order comes and my burger was cold. Another 20 minutes and I get my burger and it wasn't cold but it wasn't hot either. My wife was served a stale and cold cup of coffee. We went to Chili's at 20th St. and Camelback for years and loved the place, but now we're crossing Chili's off out list.
(1)AZ C.
Ill keep it simple! PROS: Good ambiance, Clean, Friendly staff New digital menu and easy to pay pods. New Menu with new items. CONS Only one and it overrides every PRO they have. Food is ridiculously bad. Oily, onions on the grill item not sauteed right. Fish was undercook and smelly with half a pot of red chilis sprinkled on top. Only good thing we got on our table was the Flatbread and the dessert in the end. The steak and Chicken fajita steak doesnt look anything like in the menu picture. It looks like a kids version of the picture with no seasoning and oily onions. Who is cooking this stuff in the back? Seriously, you can get better food at McDonalds. I hope they find a better chef or train the ones they have the right way. Im giving it 2 stars because the manager was nice enough to take the fish off our bill.. I actually wanted to send the whole table back. We were there to eat, not to waste 1 hour and get half cooked fish.
(2)Crystal F.
Came to have a late dinner and all the food was nasty and old. The French fries tasted old as if they were just warmed up. We came more than an hour before closing and it still was bad. I ordered a soup and it wasn't even warm I asked to have it warmed and they added more cheese on top that it didn't even taste or look like soup all it was and tasted like was a glob of cheese! Definitely never going back. Waste of time and money.
(1)Jennifer W.
Well, it was good. The food was good. But it took a long time to get our food. The service was friendly and attentive, it just took too long to get the actual food. I ordered a delicious chicken salad that actually had some good heat in the sauce. The waitress asked, "it is hot, is that ok?" which was nice, and I of course said, "Yes, and bring it". It wasn't that hot but I can see how the average person would need to be informed of the heat. Boyfriend got the fajita trio and liked it. The waitress asked several times if we wanted to use the table top tablet to order more or pay, but I just didn't want to automate and mess around with processing my own order; that's what a server is for. I'd like to just sit and relax, not figure out an online pay swipe and concentrate on "did I do this right"... NO. Take my credit card, I'll sign the bill. Hmmmm hope it's not a trend.
(3)Merissa T.
The food was good, the servers were really nice. But the service was super slow. Took about 20 minutes just to get my water from them. We also had to ask them after 30 minutes waiting for our food where it was. Then the waitress came back with it and said it was ready. It was sad cuz there were a lot of people waiting outside in the rain to get in and we couldn't go any faster then what they were going. When we got there, it wasn't too busy for them to be that slow.
(3)Alexis L.
Chilis is a bar and grill restaurant. It offers a dining area for you to sit in and at a table. It also gives you a bar so you can just sit at and enjoy drinks that have been made by the bartender. It offers a variety of food. From entrees like burgers, steak, and fish, and if you are not feeling to hungry then they have appetizers like hot wings, sliders, chips and salsa and so many more options. Also they allow you to order your food from home and pick it up and take it home. I personally like that there is so many options to choose from on the menu. I like how they also cater to the needs of someone trying to be healthy and watch their diet by adding healthy items to the menu. The staff is great and helpful. They don't hang around, and watch you eat. They check in at appropriate times to refill your drinks and ask how you're doing. The only thing I dislike is the waiting time. I usually have to wait 30 minutes to be seated. But that is because I usually go on the weekends, so it is understandable. I would give this restaurant 4 out of 5 stars.
(4)Alicia E.
The wait for food is not worth coming to this Chili's.
(1)Ian S.
Chili's is Chili's. It's mass marketed bar/grill food, so I'm sure you know what to expect when you go. But this location actually impressed me quite a bit from the last time I went some few years ago. The service was actually very, very good. The gal was training a new employee with us and considering even that I was still thoroughly pleased. Chili's is a chain. Standard Bar/grill faire. But of all the places we could have gone instead, this was actually a very positive experience.
(4)Amanda S.
I eat at Chili's all the time. While I prefer supporting small, local businesses - when you have difficult personalities/eaters in play - sometimes it is easier to just go to a "known" restaurant so people don't get their panties in a bunch. Chili's seems to go one of two ways - GREAT, or awful. This experience was pretty great! We stopped in for lunch on a whim (between meetings for work) and ordered a couple of lunch specials. Let me tell you, I paid fast food prices for an AMAZING half BLT, great fries, and a side salad. My co-worker ordered the flat bread and got a side salad as well. The food was HOT, it was well-presented, tasty, and did I mention it was priced well? :) The only "issue" that arose was our drinks didn't get refilled in the most timely manner, but they did get refilled. I am pretty good about keeping a "reserve" but some people I dine with aren't. I was really surprised, given the location, that the restaurant was clean, the staff were all pleasant, and that the food was so good. If you are afraid to eat in this neck of the woods, this Chili's is a good bet!
(4)Tabitha C.
I've been to other mediocre Chili's in Phoenix, but this location is my favorite. The bar looks like it's been recently remodeled and has a cool modern vibe. I love the padded, high-backed barstools and we've only experienced friendly bartenders who know better than to rush you through your meal. I LOVE the blackberry margarita (and I'm not even a big marg drinker) and the chicken enchilada soup (I add extra lime to mine). The sliders were so-so, but for five bucks (happy hour), what the heck.
(4)David E.
October 19,2013 arrived with the family (6). Was asked to wait 30 minutes. No problem, expected this (6:30pm). 7pm, seated. 7:30 no waitress/waiter took drink order, food order. Other tables around us seated after us served food. Let the hostess know about the problem, she says she would get someone. All the tables around us are emptying out. 7:36pm I say thank you, and we went to MIMI's across the street for dinner.
(1)Jason B.
I don't really like places like Chili's and Applebees (I think they are the same thing) but have gotten roped into going on several occasions. I generally view their food as unhealthy and nothing special. Lunch today was no exception and I would have liked to eat almost anywhere else. Anyway, my employer was buying so what the heck. Upon arriving I noticed that this had to be one of the nicest Chili's i have ever been to. I must have been recently remodeled. It was actually pretty nice! Our party of 7 was seated promptly and the waiter was quick to take our order. He was very friendly, quick, didn't make mistakes and most importantly was fast with my diet coke refills. It was very good service considering the size of our party and it was the weekday "lunch rush". Here is my breakdown: * Queso dip and chips - Of course my group had to order this because it was exactly what I needed....a yummy mess of cholesterol and calories. Plus, I swear the stuff is addicting. The chips are fresh and good and their salsa is also somehow very good and spicy. * Chicken Fajitas - I thought this to be one of their healthier meal options so I decided to give it a try. They were very good. I didn't have the tortillas, guac or the sour cream, but it didn't matter. The sauteed onions, peppers, chicken and whatever else were very good all on their own. I licked my plate clean. * Lava Cake topped with ice cream- Why do my coworkers do this to me? I had a few bites and it was excellent. I could have eaten the whole thing myself. The same goes for that other dessert we got. It was some ice cream over a brownie thing. I can't believe I'm giving this place 4 stars but it really wasn't too bad. I won't rush back but won't be opposed to going either.
(4)Tony B.
Very slow service, with a long wait for our food as tables around us who came later were served. Chipper waitress kept coming by and singing "food is almost done!" which became irritating after a white since it obviously wasn't true. When it finally came out, one meal was wrong and had to go back. More waiting . . . . I would skip coming her at peak hours. We came on a Sunday at noon.
(2)Robert G.
What happen to Chilis. I used to eat at Chilis all the time. Great food and the Margaritas where always great. It's been about 5 years and I recently went. The Margaritas and service where great. The food was nothing like it used to be. I had the southwest egg rolls and the fajitas. The egg rolls tasted like something they bought in the frozen section of walmart. The fajitas came out with barley any veggies and only three tortillas. I was not happy and they have lost me as a customer
(2)Sam M.
It was the same good service. nothing really speacial its just another Chillies.
(3)K Z.
I have eaten at a few different Chilis recently and the experience has been the same across the board. I used to love Chilis, and now I think it's AWFUL! They have definitely sacraficed quality and service. Their menu is poor compared to what it used to be, and their fajitas are now terrible. The marinade on the meat is inappropriate and doesn't taste good. The quality is poor. Everything is an extra charge - beans and rice, chips and salsa. Beware. If it's not specifically listed on the menu with your dish and they ask you if you want it, it's an extra charge. The margaritas still have a good flavor but they are no longer served in margarita glasses as they used to be. Now they come in a beer mug. Maybe I'm old-fashioned, but I like my margaritas done right. All things considered, I don't think this place is worth going to anymore, and there are definitely places with much better food for the price. I am no longer a Chilis fan.
(2)Andrew K.
Always have enjoyed eating at Chili's but this location was not up to par. Ordered pick up for the margarita grilled chicken and when I returned to my office to eat it was surprised to find only 1/2 the regular portion in the box. -3 stars for value in my book. Will not be ordering pick up from here again.
(2)Jon C.
Let me first be honest, hate the food. But the atmosphere and the bar keep are the reasons I keep coming back. Mike always keeps drinks flowing. And after the remodel, lots of TVs. Food is average, I used to love the California turkey club. But they took it off the menu. But like I said, its all about the atmosphere and the bar keep for me.
(4)Raquel M.
I like eating here for the soup. But this time the service was horrible. They kept my daughter waiting for her chicken tenders, REALLY??? Our food was cold by the time she got her food, then they only gave us a discount.
(1)John P.
I've eaten here twice since it recently opened. The pick up to go was a horrible experience. Fajitas for 2 were cold but that's not a problem since there were no tortillas present. Drove back, had them heat some new ones ( I think they redid the old) and even though I am under 5 minutes away they lost their heat. They just don't travel. Avoid. Manager was apologetic but I get the feeling that it was cursory rather than bollicking out the preparer for such an obvious error ( Trip Two . Way better. While the greeter was decidedly not into greeting us, there was something way more interesting occurring with a co worker , the server ,Robert, rocked and for once I got the feeling that here's someone that's not being infected by whatever corporate style guide exists. Food was in reasonable time. hot, as described and my (un)usual order of a bacon cheeseburger with black bean patty arrived intact. Erin's chicken tacos were pretty good but a look at the nutrition guide, post lunch, showed them to contain more sodium and hfcs than Paris Hilton washing her mouth out with soda after making a video. (no I'm not proud of that line, lies I'm quite proud of it: :) In and out in under an hour. Fountain drinks had the right syrup mix and the price was reasonable. While Yelp is providing me with many wonderful new places to try there are times, and it comes down to time where I need to trade quality/ time ( e.g lunch hour:) or places where a crayon launching toddler is not so out of place. To get "perlitical" for a moment many eschew the idea of chains as a valid option due to their repetitiveness and narrow range of food/ options which are somehow as seen as inflicting a limited range on people that frequent them. I like to treat them as if they were unique and review them accordingly. If being in a chain means a reliance on frozen ready made parts to heat then there's a hell of a lot of independents shopping in the same freezer aisles / supply chain alongside them and both should be called on it.
(3)Tiffany B.
Our server was awesome and both the appetizers and food came out quickly. Food was delicious and we will definitely be back.
(5)Stephanie T.
Okay, seriously, I LOVE their Salmon. I never, ever would have thought that a chain restaurant could produce something that good, but it is definitely worth the try. I hate to say it, but Chili's is becoming one of my favorites. Besides, the husband likes it, so why not?!
(5)David S.
So-so bland food, served by some of the most witless / clueless robots on God's green earth. At first, I thought they were just being sarcastic, but the fact is that the servers were so incompetant as to make to make me wonder if they were part of some program to hire mentally challenged. I truly feel sorry for them, and any customers they have to interact with. Sorry, just sorry.
(1)Ivy H.
Ok so we eat here a lot. We think the quality & choice of the food is good and the food is definitely flavorful. Today the service was good, but we can't understand why they charge $1 extra for a "premium" side. They were out of sweet potato fries completely and their broccoli is never cooked all the way, so we needed substitutes. Anyway, the waiter didn't explain it clearly. Obviously, Chilis caters to a younger population, but we are customers, too. We don't expect too much & we don't like feeling gypped.
(4)Marie T.
Not sure why this location has such a low overall star rating but I found the staff to be friendly, the place to be clean (including the bathroom) and wait time wasn't too bad for a Saturday night (only 15 mins). Overall we (my husband and I) were pretty happy just wish the waitress was a little more on top of things...she did say she was new to town and that location so she didnt have knowledge of certain things just yet regarding that particular location.
(4)Tony K.
The restaurant was moderately busy but we were seated quickly. We had the Mellon lemonade. This was interesting not too sweet with lots of flavor . There is now a kiosk to help with orders.. I had with chips with guacamole . It was average. The hot sauce was more sour than hot. I also had their ribs which were good .the sauce was not as sweet as I would have liked it . The fries were overcooked . I ordered the side order of grilled shrimp . . They were so small. Service was decent . They never checked on drink refills
(3)Ed V.
Damg, I should have read my previous review before I came here. Note to self might be worth it to upgrade my cellphone so I can do apps and avoid these situations lol Same as before took about 10 minutes to be acknowledge and another 10 before I got my tea. Ordered the ribey (med well), skillet mashed potatoes and the brocolli (to honor GHW Bush, lol). They steak came as ordered and hot. I got some tepid fries but he corrected it (ended up passing on the cold stale fries) and the mashed was ok. I did not know you could over cook brocolli it was way DRY and looked like it had been sitting under a heat lamp all day. Server never came back to check to check up on me after the mix up our the brocolli would have been gone too. So the service was about the same as last time. So 2 bad visits in a row less than a year apart. I say go eat at the Long Horn Steakhouse on the other side of the complex!
(2)