This is more of a review regarding the service. We have been there twice, sat at the bar both times and had the complete displeasure of seeing the bartender Carlos or "los" as his jersey states. Horrible bartender. The last time, we had a female bartender and "los" came over and asked us to close out our tab because he was leaving. He was not our bartender and wanted us to close out our tab because he wanted the 2 bucks for the tip. The food there is not worth speaking about so it's not worth having to deal with "los" either. Too bad. The location is great.
(1)
David G.
Crap service, they know its packed so they don't even try, I'd give it a zero star if I could.
(1)
Jenna C.
I normally like BWW for beer and wings but this one is pretty terrible. The service is poor, upon arriving there was a wait, so the girl asked if we wanted inside or outside I asked what the waits were for each and she said 10 for inside and about 20 for outside. I put us down for inside so it would come up quicker, then several people came up behind us and were seated before us, on the patio. Weird. So we are seated and we order beers and appetizers (garlic mushrooms) and the mushrooms came before the beer. And they were tiny. I tasted no mushrooms in the breading, and I've had them before and they haven't been like that. By the time I got my beer I was so thirsty I drank it all before my wings came. Then my mango habenero wings came, and no beer. So while waiting for my next beer my songs got cold. Bad experience, bad meal, if we do ever go back to a BWW it won't be this one.
(2)
Cedar C.
To be honest, if I didn't have a friend that tends bar here, I probably never would have gone. I'm not a huge fan of chain restaurants, and since its less than a mile from my home Pub (Tim Finnegan's) I have little reason to stop in. When I did, it was exactly what I expected. Lots of TVs with sports on, decent beer selection and "meh" food. I will be honest, the wings at Tim Finnegan's are better, which is sad considering that is kind of Buffalo Wild Wing's staple menu item. The other challenge is that this and the new Olive Garden building are in a... less nice part of Metrocenter circle, right next to 2 cheap motels. Good if you wanna score crack or a prostitute, bad if you want your car to be safe in the lot after dark. If you wanna watch a game in a chain restaurant, this is the place. If you wanna hang out in a bar with some personality, drive a mile south.
(3)
Giovana R.
Good food but you can get that in other BWW. Waited to be greeted for 6 minutes the host came out from the back chewing gum still talking to other crew members. I had called in the order and was told it would be 15 minutes I got there in 20 and had to wait anther 15 minuets. The BWW in tempe definitely out ranks this one. over unhappy with this store
(2)
Aaron B.
It's Buffalo Wild Wings, what can I say. Good wings, big bar, many TVs. Service was good, beer was cold, and food came out in a timely manner. We used to live in Surprise and were happy to see this franchise come closer to Phoenix. Good place to catch a game or a UFC fight.
(3)
Ernesto L.
Believe it or not, this was my first time. The place is nice, the service kind of hit and miss and the food pretty average. Good thing they have a vast selection of sauces so there are options as long as you like wings. Nothing impressive but a fair place to have a quick bite. Tuesday and Thursday they have wing specials. Enjoy
(3)
Neuh T.
I love wings and this place is only a block from my house! Too bad they have terrible service and gave me food poisoning.
(1)
E L.
I am really hooked on the Ultimate Nachos right now. It keeps me coming back again and again. The only fault of this restaurant is how they handle Sundays. I came with my Mom (from New Orleans) to this location in Phoenix, AZ on Sunday around noon to watch the end of the Saints game. The hostess says it will be over an hour to seat us. 2 people. Just 2 people. Well we stayed because we could watch the game while waiting by hostess station. I do credit a waitress, who suggested to us the tables outside (weather here was cool that day). We took the offer and enjoyed the Saints-Bears game with our food until it was over. Thanks BW3.
(4)
Nick V.
The Thai curry wings were good and very large but everything else was standard bar style food. Pullanos wings are better and worth the extra few miles to drive for.
(3)
Leah D.
Terrible
(1)
Cassie N.
Friendly disclaimer - I am VERY particular about my wings and well - they just didn't live up to my expectations. Considering I had wings and strips, I think I will save my money and go somewehre else next time. I have to be fair and think others might enjoy - just not my thing.
(3)
David D.
Buffalo Wild Wings always great!!
(5)
Kenyatta T.
The food was just okay even though I really liked the jerk wings. Maybe I wasn't in the right mood for it, but the music was too loud and there were too many TVs and hyper-stimulation. I was a little overwhelmed and underwhelmed at the exact same time.
(2)
Nancy P.
My husband and I just walked out without bothering to order anything. We sat down at a half booth half table in the bar next to a large party and were greeted by a young man named Aaron. He immediately told us the table was reserved as the party next to us had more people coming...thats funny I didn't know you could reserve tables in a bar during HH. So here I am 9 months pregnant told to get up and move to an uncomfortable high top. My husband mentions that if a table is reserved it should have signs on it so people don't sit down and have to move. Instead of saying Im sorry or I'll let a manager know Aaron decides to get snappy and tell us we should just get there earlier next time. Thanks Aaron, we'll keep that in mind when we go anywhere but this Buffalo Wild Wings location. As we got up to leave he sarcastically said goodbye and proceeded to be argumentative with my husband when he told him that his customer service skills were seriously lacking. Its a shame because we live right down the street and used to come here 2-3 times a month.
(1)
Kathy Y.
I just went to this restaurant after it opened. The problem is not really with the food but with the atmosphere. The music was extremely loud. No one could talk to each other at our own table. Another issue was how they were serving the beer. They bought us a beer that had the top of the head a good half inch to inch below the top of the glass, This was consistent for all 3 of our beers. One person in our group mentioned this to the server that delivered them and we were told this was the proper way it was to be served. After we looked at all the other beers being brought out, they were all with the head at the top of the glass. We spoke to the manager about it when he came by to check on us and he said again that ours were served properly. We showed him all the other beers and he said, "Huh?" It would seem that a new place would be interested in feedback and try to take it in a little better than in a more confrontational way. The food was good. The majority of us had wings. They had a ton of flavors which was nice. Unfortunately, you have to order a minimum of 6 of a flavor so it doesn't leave much opportunity for experimenting. I had the Caribbean Jerk and the Parmesan. They were good just not enough to really entice me to come back. There are some other places near by with great wings and we can actually talk to each other when we go.
(2)
Natalie C.
*UPDATE* We received a response from a manager ensuring he will retrain Melanie and offering us a complimentary meal! Very quick response (less than 12 hours). Thank you management! We had a very unfortunate experience here. We arrived at 5:15pm on Sunday 8/18 and were seated. Our waitress, MELANIE, came and took our drink order. 10 minutes later she came back with our drinks and took our food order. About 20 minutes later she came back with a Mr. Pib refill for my boyfriend but didn't refill my water. Around 30 minutes later, we realized it was already 6:15 and we had spent an hour still waiting for our appetizer. We finally flagged down another waiter and asked him to check on our food and see if he could locate our waitress who was no where to be found. Around 10 minutes later she came back with our food, which was lukewarm. We think she forgot about us and let our food sit out for a long time before she came back. She didn't apologize or make any attempt to fix the situation, though she knew we were upset. Maybe MELANIE should go back to training for a bit, spend some one-on-one time with a manager. We love BDubs and we are avid customers. But we were highly disappointed.
(1)
Greg B.
When looking for a sports bar the options are endless, however buffalo wild wings provides a great atmosphere for everyone. Their dinning room is separated from the bar making it perfect for families while there bar area doesn't lack in space or televisions for everyone else. Their wings are great and it is always worth going back to try different flavors. They have a sauce for anyone whether you like it hot or sweet. Not into wings? They have plenty of other options that I would wold say are average quality for a sports grill. Of course they have a great beer selection and happy hour as well. The coctails are delightfully made as, making quality of food and drink above average. I wouldn't say that the service is bad, but it is definitely on the slow side. Buffalo Wild Wings is the kind of place to go and relax while watching a game, not a place you go if you want to be waited on every couple of minutes, however the staff is always very friendly and attentive to your needs, making Buffalo Wild Wings Service Average. What makes Buffalo Wild Wings the place for me is the price. I always enjoy getting the bill and not being shocked at how expensive it is. You get quality food for a great price making the overall rating above average on my charts.
(4)
Chris K.
Today was the first time I have been here. My daughter (who loves wings) wanted to try it. We arrived at about 4:20 in the afternoon and were seated right away. Our server took the drink orders quickly and by 4:30 we had ordered our food. That was the last we saw of our server for another 30 minutes! All around servers and kitchen staff were having wonderful chat time at the expense of the diners. When the server came to ask if we wanted refills, I asked about our food (boneless wings and spinach artichoke flatbread) and was told that it should be done shortly, but the flatbread takes a little longer in the oven. My refill and our meal arrived at the same time, another 15 minutes later. I'm sorry, but if the flatbread takes over 40 minutes to make, there should really be a warning in the menu. Was the food good- yeah. Was it 45 minutes good- nope, nothing really is, especially an appetizer!
(2)
Christopher D.
Poor experience over the course of 3 visits. Staff is friendly however they do not seem to be focused exclusively on customer service, as their personal conversations amongst each other appear to take priority. Orders take much too long to arrive, wings are soft and void of any crisp,and food is over priced and lacks a developed value. On a positive note, the GM offered to make an attempt to remedy the situation which I have yet to take him up on.
(1)
Sydnie M.
been here a few times to watch the game which is always nice but id have to say the food isnt that great, thinking its the place for wings youd think itd be better but the wings werent that great, the chicken tastesold and cheewy and the service isnt that great either they are very friendly but never make sure your drinks are refilled or if you need anything else. good environment but the best food id recommend the spinach dip or pretzels thats about it
(1)
Kelly V.
Tonight was the first time we had ever been to a Buffalo Wild Wings and we were pleasantly surprised. When we first walked in I was put off a little by the music. As another reviewer wrote about this location I will agree it is really loud. The greeters at the front are very warm and nice. Our server was extremely helpful and friendly. Since we had never been in before he took the time to point out everything on the menu and recommended a few of his favorites. My fiance, mother-in-law to be and I shared an appetizer of wings. We had the mild sauce on half and hot bbq on the other. The wings were BOMB! Then we had our meals. They said their burgers were to die for, and the onion rings were delicious as well. As for my build your own chicken sandwich, it was ok. I should have ordered a burger, but all in all we had an awesome experience. Music- a little too loud, food- friggin fantastic, service- damn good, atmosphere- typical sports bar. We will return again! :)
(4)
Natalie B.
wish they had a -1 and that is where I would score them. I went to Buffalo Wild Wings with my co-workers, we were the first to get in at lunch, arriving at 11:07am. we were seated right away, our waitress Stefanie assured us that we would be taken care of right away, THAT NEVER HAPPEND!! We ordered 15 mins later. Food never came. we only had an hour lunch. at 11:45am we paid for our food THAT WE STILL DIDN'T HAVE!!! even after the store manager came out, we still never got our food. and when it did come out, she had no clue of who had what, and the food was cold. She then goes on trying to blame the cook. All the other staff and customers had there food and no problem with service. What an AWFUL expereince and I would never go back to that location EVER!!!!!
(1)
Marissa B.
I can understand why this place gets crappy reviews, place is employed with teenagers & early 20 something's. I called to placed my order. I heard laughing as it was picked up, the FEMALE answered using a males name..Miguel? Michael? When I stated my purpose she asked me to please hold. For 30secs I waited, than a MALE answered using same name and took my order. :/ Wasn't amused. I ordered the wings, of course. Desert Heat and Wild. Desert Heat is a dry rub but good. Wild was wet, good spice to it. They weren't great, would go somewhere else first but come here if disparate....
(3)
Chris G.
Always down for some wings. This spot is pretty spacious like most Buffalo Wild Wings. Plenty of TVs. Some friends got wings. They were freakin huge. Like chicken from Jupiter or something. The boneless wings were larger than normal as well. Our group tried diff flavors. My go-to is lemon pepper. I like the asian zing and teriyaki now. When in the area would def come back. Good staff
(4)
Carl R.
My friend visiting from Texas was familiar with BWW, so we decided to give it a try. I had explained that I have had SEVERAL bad experiences there, but hadn't been in some time (6 months). The staff was friendly, but totally didn't know the menu. I ordered a bottled beer (craft) and the waitress had never heard of it before. I asked about the Beefy Burger (soooo totally named wrong) and whether or not it was made with the "slider" sized patties and she said "Oh no, its the big patties. It's a huge burger"! With that being said, I ordered it. SLIDER sized patties and the "Shaved prime rib" was non existent. I have had better burgers for half the price (the BEEFY Burger was $11) Although friendly, the staff was lazy. They all seemed to huddle around the side of the bar and talk. The bartender even ignored his customers at the bar. I will never visit this location again and suggest no one visit it either. Waste of time and money.
(1)
Bill M.
Service was decent and my order was received in a timely manner. Largest beer selection. Food was good for the price. Great place to watch NFL games.
(4)
Rashad T.
Start by saying that this was my first time eating at a Buffalo Wild Wings and all I have to say is it was terrible. First and foremost the server that was seating everyone showed little knowledge of her job description, she was completely clueless. I felt as if I knew more about her job than she did. Once we were finally seat our waiter tells us that the drinks are bottomless but did a poor job on bringing refills asked for. To top it off I ordered some kind of ranch grilled chicken burger. When I bite into it the "grilled" chicken tasted raw and uncooked almost, it was very hard to chew . Honestly the best part about my meal was the potato wedges and dipping sauce that came with the my burger and also watching the game with some pals of mine. Other than that, that will be my last meal from a BWW
(1)
Adriana V.
I ordered pick up and originally the girl on the phone was so rude but when I was greeted by Jojo she made the whole visit AWESOME great customer service!
(5)
Lisa Monique C.
I love the selection of flavor that they have for the wings. They also offer boneless or bone-in. Both are yummy! The french fries are BOOOOOMB :) Staff is friendly. I have had some dry wings before. They were bland.
(4)
Astrid A.
I am from L.A so when I was able to get in with absolutely no wait it was amazing to me. I am used to waiting 1 hour to an hour and a half for a table. NOT ONLY was the seating fast the service was great too. Paige was our server and she was super friendly. Will definitely be coming back here! The assistant manager was really nice too, everyone had a smile on their face. (Also got to see a woman complete the challenge). Overall satisfaction, worth the 5 stars.
(5)
Sasha M.
I recently moved to Arizona and I was so excited to go to BWW. I love the ones by my house and I love wings, however, the service here was unbelievable. I was so so disappointed and appalled at the horrible customer service. Everyone from the host to our server was just flat out rude. Our host looked very annoyed and all she said was "how many? Ok wait" & our server Thalia (I believe that was her name) spoke way too fast and barely even looked at anyone on my table. She only became somewhat friendly once she gave us our check. I am seriously not someone to be talking bad on people because everyone has their bad days but the service here was disgusting. I love Buffalo Wild Wings but I definitely will not be back with my roommates to this one.
(1)
Charles G.
I've been to this Buffalo Wild Wings several times and never had any trouble before. Usually my girlfriend and I order off the phone and go pick it up, and on rare occasions we go in and eat. This time around, we attempted to order off the phone, and the customer service was extremely rude. We called twice and the first time, it was a woman named Alyssa or something or other and she completely hung up on us. The second time, a man answered named, Miguel? And he did not give me a chance to talk, every word was an interruption and we were rudely thrown into a 20 minute hold, of literally continuous... Repetitive infomercials and eventually were hung up. Most definitely not returning there, and will be taking my business elsewhere.
(2)
Tori A.
The waiter was extremely nice, even though he was clearly stressing with the amount of tables that flooded in within twenty minutes. Good experience here!
(5)
Leslie H.
We came for lunch 01/31/15 . The restaurant wasn't busy so the service shouldn't have sucked as much as it did . We couldn't get refills or extra napkins to save our lives . There were waitress everywhere , just none servicing us?!?!? Wings were average , nachos were average , the carrots and celery were rubbery .. The tablets for kids to play with were $2.99 each ! So that added another $8.97 to my bill .. the BWW in mesa has the tablets for free . Something to bear in mind if you patronize this specific location. We will definitely not be back
(2)
Michael B.
Not the best review, since I'm just coming off of a most terrible experience in Albuquerque/Cottonwood Mall. Came in and sat in the bar on the dividing line booth. Waitress and Captain came up and welcomed me, I ordered a beer and was going to catch up on news from the day on the phone. Next time that I am contacted, it was for "Happy Hour is ending, can I get you anything before it does" and I still hadn't received my first beer. News flash restaurants: If you see a single party, you need to make sure that this party is visited more than 20 minutes apart. I have no one to talk to, I usually eat out alone/and or I'm traveling. Beer was brought, then I was asked if I wanted another before the "Happy Hour" pricing is over. Suddenly, the other beer appears and I have to chug this one so the other beer doesn't get warm. (shock to those who know me, but I was already pissed at this point). Then I ordered food, since it's "Boneless Thursday". Food order takes about 30 minutes, although it was fresh and the quality is good.. but really? 30 minutes for boneless wings, some carrots and celery and blue cheese dressing? All is good until I go to close out the tab. One beer out of three is comped, but the climax to the visit? The pen that I received from the waitress doesn't write or is out of ink. I then have to flag someone else down to get a pen that writes. I'm thinking that BWW is not wanting my business, and since I contacted corporate and didn't get any satisfaction in Albuquerque, this would be the same thing. I'm tired of people not wanting to wait/serve me, be it a bartender or a wait person. I did have a good visit in Surprise a week ago, but I don't want to drive to Surprise every time that I want to visit BWW. Buffalo Wild Wings used to be the place to go when you wanted to go to a sports bar with good food. But alas, just as in the other comments on this location, it would behoove me to go to the Hooters across the parking lot because the service is 5 times better than here.
(1)
Shelby G.
I love the menu changes and promotions. Get the Southeast Asian pork sandwich. It is very messy, so if you're on a date for the first time and don't look cute cramming a giant torpedo into your mouth and subsequently getting a mess on your face because of it, don't order it. However, if you do look cute at all times, go for it.
(5)
Heather M.
Went in late at night, got sat right away. Waiter was pretty friendly at first. Ordered our drinks which seemed like FOREVER to get. There was hardly anyone even there, there was more staff than people. Ordered the Buffalo Mac and Cheese. Let's just say it was pasta and dried out boneless wings. It wasn't even hot and creamy like a mac and cheese should be. My friend ordered the New Yorker sandwich. The sandwich and fries came out COLD. GTFO. We let the waiter know about how cold the sandwich was and he took it back to the kitchen. He seemed very irritated that the food was cold. We then asked for the sandwich to go after waiting so long for the 2nd sandwich, we asked for the manager. Waited 10 minutes for the manager...while waiting for the manager, our server then started with the excuses..."We don't have that many people on" "I am doing everything, busing, exposing, running my own food." Who wants to hear those excuses? What was he willing to do to make it right?? I work in the service industry I play all roles at times too...that is not an excuse. When the manager finally came he took care of everything. Was very happy that he took full responsibility for the restaurant. I will not go back there again. Very disappointed.
(1)
Victoria K.
Been here a couple of times with my friend. He always does the Blazing challenge (12 wings 6 minutes) but that is just too spicy for me. The first time we got our wings really quick but last night service was super slow... we got there at like 6:20 and didn't leave until like 8. I got the teriyaki wings. They have really good sauce and are pretty good size. Usually they are really expensive at about $1 per wing, but they are 60 cents on Tuesdays (hence why we only go Tuesdays)
(3)
Rianna V.
I love this place, great staff, great food. Everytime I go, it is consistent with great food and quick service. THIS PLACE ROCKS
(5)
Brent F.
After a year off from the last bad experience here we are again with overpriced, small portioned, crappy, freezer burned food. The staff is nice but it doesn't make up for every other bad thing about this place. With the loud music and the people talking the noise just echo's like we are in a cave. Still can't get it right BWW... See ya again in a year or two.
(1)
Dale T.
I love this place. I always come here for the UFC fights. The place is always packed but the key is to come around 430 to beat the crowd. The waiters and waitresses are always awesome and super nice. Food is amazing I always get the build your burger and as well as get the wings to share with some friends. They always have great beer prices as well. And they have a ton of tvs for everyone to watch the fights and games.
(5)
G H.
I know, I know! If you go to a wing place you should order wings. Well, I was trying to be healthy so I ordered their bbq chicken salad! What a JOKE! They should be embarrassed with the quality of salad they served. Brown slimy lettuce and what wasn't slimy was wilted. There were six pieces of chicken about the size of a dime and not much thicker! Seriously! I'm glad they only gave me about a cup of lettuce, because much more and I would have puked! The preservatives on the lettuce was strong, so you know it had to be older than dirt to have it brown and wilted. All of this enjoyment for $8.49. Came withe a cup of soup. Glad it did or I would have died of hunger before I got to dinner. What a rip off! If I were you I would skip this place and go to Native New Yorker. I personally am never returning to any BWW anywhere!
(1)
Victoria S.
Good wings and gem the hot wings made my mouth water!! Plus when I went they were playing roller derby!!
(4)
Derek M.
I come here quite a bit and it's generally the same thing. Quick to seat, loud music. To the point where waitresses and waiters can't hear what we order. I'll give a play by play on this trip. 9:58 we are seated. 10:00 we order drinks at happy hour. 10:13 we get drinks. 10:15 she finally realizes we never got menus. 10:21 order. Have to repeat one part 4 times between the two of us for her to hear it. 10:41 got food. Very rushed and in a hurry. 11:01 we finished eating. 11:02. Got the bill. Food is good as always, and at least they give you wet naps so you can clean your own table when you sit down. Good food. Poor service as usual
(3)
Andrea C.
Seriously the worst experience I have ever had at a bww. To start the bathrooms were disgusting, they were hot and dirty and smelled. That alone should have let me know what the rest of my experience was going to be like. Upon my arrival I spoke with a server on the patio and asked about coming in through the gate so that I would not have to bring my dog through the restaurant. I have been to a number of bwws and have never had an issue with my dog on their patio. The server told me it was fine to bring her through the restaurant so I carried my small dog through as I did not want to be rude. I ordered the Greek salad with chicken, which is what I regularly order. The hummus was literally inedible and the pita bread almost raw. The salad had multiple stalks from the bottom of the lettuce in it, which I don't know about you but I would not serve a salad like that to guests in my house let alone at a restaurant. While I was disappointed with the food I chalked it up to "well it's a chain, probably shouldn't have high expectations." Then half way through our meal a manager came out and requested that I show him papers proving that my dog is a service dog. I did not have my purse on me, but I was wearing my medical walking boot. I have never been asked if my dog was a service animal on a patio in Arizona. I was then told that since I could not produce papers I would have to tie my dog up outside the patio where there is no shade and where she would constantly come back through the gate since she could fit through the bars. Not to mention walking on my busted ankle hurts enough, but the gates on the patio have alarms so to get her out there I was going to have to walk all the way out and around and then back the same way. My friend and I decided we would just try to finish our meal quickly, as I said we had already been there at least 30 minutes, but the manager came back out again. This time he brought a large man with him. I do not appreciate the fact that he was trying to physically intimidate me. At this I told him to just bring us boxes. This was literally the most ridiculous experience I have ever had at any restaurant and I will definitely not be returning. Not worth it to be subjected to such disrespect and low quality food.
(1)
Gabby P.
I come here pretty often since it is only a couple miles from my place. Although; a couple of friends and I came in on a busy UFC without us knowing, it didn't take too long to get seated. our waitress was Alexis, who is a super sweet girl that provided excellent service! I ordered a small serving of wings. one of the wings was so burnt, it was black. yuck! the rest of the wings were okay, but every time I come in, I notice that they definitely slack sauce. will be back just because it is the closest BWW to my house, and I usually don't feel like driving all the way to Westgate!
(3)
Nina E.
The wings are nice and meaty,delicious flavor a and u can sample and one of their sauces!
(4)
No W.
It was packed so I found a seat outside. After being ignored for half an hour. I called in and they told me to get stamped or no service. I went across the street to HOOTERS where the screens are in HD and the service is 500% better. I walked across to HOOTERS so I gladly occupied BWW'S parking space. Stay at HOOTERS for football heaven!! Good riddance BWWS. No more. !
(1)
Melissa D.
I used to really like Bdubs, but I've noticed the service has been going down, while the music has been going up. It doesn't take long for you to be seated, but it does take long for your server to come to you. Once or twice, I would understand. This has become a regular thing for this location unfortunately. With the loud music, it's annoying to wait that long and not be able to hear the person sitting across for you. Captains aren't that great anymore, they interrupt the table mostly. I used to be a regular, and go once a week for lunch. I now go about once a month, because I still like the food. Fried pickles, cheese curds, and the wings are still good. Most of the people serving the food, unfortunately, are not that good.
(3)
Pocket C.
Good food, good service, was great to see so many of the Arizona Derby Dames hanging out and enjoying each others company! The staff was wonderful and quick!
(5)
Sara H.
Love going there. My friends and I go there all the time for beer and wings. It's really fun to go and hang out and be apart of the atmosphere. It's a sports bar, so it's loud. But that's what a sports bar is! Duh! The servers are always very nice and seems as if they really enjoy their workplace and customers! My friend works there and can back me up on that. :) Beer is always good! And wings are never a disappointment!
(5)
Nicole C.
Everything was so good! The wings where hot and fresh! The beer was huge and only $3! This is a great place to go for food or just for drinks.
(5)
Anjan S.
The service is pathetic. We were sitting for around an hour before the food came. Ridiculously bad service.
(1)
Tonya M.
We came in for dinner and watch some college football Friday night. Since we've been here multiple times to watch NFL and MLB we know that good service can be provided even when they're crazy busy. The bar is seat yourself so we sat and waited and waited for someone to come wipe off our table (it was the only one available) and bring us menus. Not a huge deal since they were super busy. Our server (who will go unnamed) greeted herself and took our drink orders. I ordered a long-island iced tea since they were on special and I haven't had one in forever. It was HORRIBLE, I have had many Long-Islands in my day and this by far was the worst. It was orange, I think they filled the glass half way with sour mix, added some well liquor even though it was supposed to be top-shelf and forgot the splash of coke. Problem is she brought the drink when she took our food order so I didn't get a chance to drink it until she walked away. Normally, I won't say anything, I'll just down the drink and order something else next time. This was so bad and so sour I couldn't even get it down. Finally I flagged her down and ordered something else, when I told her I would like to get something else because...well i couldn't finish my sentence because her ADHD took over and away she went. I sat there with my mouth opened wondering if I was even talking out loud (my bf assured me I was). She left the drink on the table so I really wasn't certain she heard me. Then the food came. I had ordered a create-your-own chicken sandwich with a side salad instead of fries. The sandwich came out exactly as I had ordered. However, I had the wrong dressing for my salad and we had no silverware. She dropped off the food, never asked if we wanted anything else and just took off, I tried stopping her but that was a lost cause. I sat there looking around, trying to make eye-contact with anyone who was glancing my way. Our server was just standing by the bar chit-chatting. Finally someone walked by and I asked if we could get silverware and ketchup, I had high-hopes she would bring me a fork, but she didn't. So there I sit some more, unable to eat my salad. Finally a manager walked by and I asked him, instead of him grabbing it, he shouted for someone else to do it. YAY, I got a fork. Too bad the dressing was wrong (and not tasty) and no server to ask to correct it. Finally when I'm putting my last bite in my mouth she came over and asked how we're doing. Really? You're going to ask me now? UGH. Well at this point I'm fed up and while we'll probably go to BW3 in the future, it certainly will not be this location.
(2)
Samantha A.
The last 3 times I have been here my wings have been burnt with barely any sauce. Service has been slow
(1)
Manson D.
Atmosphere can't be changed after all it is Metro! My experience, I sat on the patio. One waitress, she did a great job considering.... she has to deal with idiots that question where to sit etc. I had a simple order, the helper waitress comes out and passes by 3 times asking who's order she has? Never asked me! Then the Manager comes out greets several guest but passes by our table didn't even say hi or take our empty glass! Most places, the MOD will at least grab some dishes as he or she walks by. Did I mention I was sitting by the door, can't miss me...or maybe you can! Ordered food, dry, cold. Cheese balanced on bread, not even slightly melted...was supposed to be a hot sandwich. $3 beers not a bad happy hour price, see not all negative! Then on the receipt there is a $5 survey. It says 3 easy steps to log on line! What a joke, no where on the web page it tells you where to do the easy survey! So I went to yelp instead. At least it is easy to get around. Never again Metro Center Buffalo Wild Wings, this was my second trip in two years. May be another 2 years before I give it a third try.
(1)
James A.
I'll start by saying that as usual the wings are good. The problem is with the service... We ordered 225 wings to go, along with fries and potato wedges. When ordered, we requested extra ranch and blue cheese. The lady taking the order to which I replied, that is fine, I am already spending $175, a few dollars for ranch isn't a problem. When we picked up the food, they handed us a big bag and said here are your condiments. When we opened it, there were two ranch and two blue cheese... Oh, tons of ketchup which is what was filling the bag. Called to let them know, expecting nothing more than a genuine apology and instead, the "manager" whose name was Chase let us know that is how many you get with that size order and we would have had to pay more for more. Absolutely no resolution and not even a sincere apology. I would not recommend this location!
(1)
Talal M.
Didn't like the serves , took them for ever to get us a server. Maybe it because we came at 10. But the one in deer valley is much better.
(2)
Tony B.
I just want to say we all were really impressed with the service and food at your metrocenter location last night. What an amazing experience. We had a mini reunion of over twenty people last night of grade school alumni, yr 1974. Cholla Elementry School, Your staff handled everything just perfect. I didnt know what to expect since it was my first time to any of your establishments.. Again many thanks, we'll do it again. AB~
(5)
Taylor M.
Our server was terrible. Right from the git go he came off in a bad manner asking what we wanted to eat right when walking up. Tipped him out regardless because I know how hard the job is. I accidentally left my sunglasses there on the table. Called back in the morning first thing and of course they say there's nothing there. Slimy staff
(1)
Lisa C.
Was very hesitant to even go because of all the very bad reviews. But it was 2-1. I was out voted. We chose to sit in the bar area so we can sit right away. We were offered a table by people that were leaving and their cups and trash were still on the table. The waitress cleaned it right away. We got our drinks right away. We ordered appetizers and they came in a timely manner. Once our food was ordered it came about 15/20 minutes later. Reasonable. Nice and warm very delicious. The honey bbq wings very extremely scrumptious. I wish we ordered a bigger batch. I gave it 4 stars because there was a charge for beer on our ticket. We drank ice tea and lemonade! She removed it but had I not checked I would have never noticed. I don't normally check for those things. But we still gave a great tip because she was very attentive and extremely busy. We will definitely be back.
(4)
Dan H.
Food was so so service slow. Servers don't pay attention. God awful ugly waitresses. Annoying crowd and unfriendly atmosphere is probably due to the demographic of the area. Buffalo chicken sandwich was ok. Side of fries should be bigger. Wouldn't recommend this location. The Chandler location was much better.
(2)
Jennifer L.
My son picked Buffalo Wild Wings last minute 6pm on Saturday to have his birthday dinner with his baseball team (we were in town for a tournament ). We didn't know how many friends to expect but there ended up being about 30 of us. Our server Britny was super! She tried so hard to keep us together and accommodate everyone even though they kept trickling in over a time. She was very friendly and helpful, great with kids and catered to us all so nicely. She was able to remember what kids went with who and was accurate with all the orders and bills! Thanks Britny for making it possible to celebrate my son's birthday with his buddies- it was special! And thanks for making it fun for the parents and grandparents! It was a great night and we will be back! Food and drinks were excellent too!
(5)
Paige D.
Nick is an AMAZING waiter! We enjoyed his company and hospitality. Constantly attentive and genuine. We'll definitely be back to this location!
(5)
Kayla B.
I don't know what any of these other reviews are talking about! This place is amazing! I ALWAYS get the best service and the atmosphere is always good. Hamilton was one of the best servers yet! My glass was never empty and he always asked if we needed anything. I will always come here and enjoy the friendly staff and the enjoyable atmosphere. By the way, this place is about fun. The sports, the alcohol, the service, and the LOUD MUSIC is what makes this place like no other. If you don't like it... Stay home and bother someone else. Thank you BWW for being so amazing EVERY single time!!!!!! :)
(5)
Taylor W.
Worst service I have ever experienced. Sat for 15 minutes before we were even asked for a drink order. Waited another 13 until HALF our drink order came (water) and took another 10 minutes before our beers and cocktails arrived. Food took forever. And our server was completely rude. He would barely look at me in the eyes while talking, rolled his eyes at me, and he never smiled- we were definitely not welcomed. This was my FIRST time at Bdubs and I'll never return to this location... Maybe never another bdubs location again. THANKS ANTHONY for a horrible Saturday night out with my friends and family.
(1)
Shhhh H.
Sat and waited and no one came. We had to find someone to get help. We waited about 45 minutes for our drink order. Another 20-30 minutes for our food (which we ordered at the same time as our drinks). Our waiter was not friendly, kept rubbing his nose and eyes, and kept looking away. He was not happy to be there, and it showed. Another one of his tables openly told him how bad his service was as they left, so I know it's not just me complaining. We spoke with the manager, who was nice and understanding, but still we will not be coming back. I've never had worse service at any restaurant. The food was decent, and other servers seemed to be okay. Experience was terrible.
(1)
Scott G.
I like BW3s and at home, I'm a regular (once or twice a month). I enjoy sitting at the bar and watching a game, and the food is decent but well priced. At this location (visiting from out of town), I walked in and the bar was completely empty, which I've never seen at the one I usually go to. Then when I sat down, I quickly learned why...it stunk. The area smelled like cheap cleaning products, kind of like bleach with other heavy cleansers. I ended up having a beer and leaving, and that was too long.
(2)
Roger R.
When we first got there we were told we would be seated in a small both contingent on another spot opening soon so we could see our game... when a spot opened the waitress told us to move. Soon after the manager told us to move again because he had another party coming. The manager was very rude and stand offish....made NO attempt to accommodate us, we felt totally bullied. Will never give them my business again
(2)
Samantha G.
We came with a party of 20 and they managed to find use a seat within 10 minutes. The food was really good and I loved the waitress that we had. She got all of our orders correctly and our refills kept on coming. Overall I'd have to give this place 5 stars.
(5)
Gloria T.
I went with a group of seven of us. I was getting my oil changed so I didn't have to wait for a seat but the rest of my party did. I ordered the cheese sticks, chicken wrap and then caramel bits for desert. I enjoyed the cheese sticks but those are super hard to mess up. My chicken wrap was boring and lacked flavor, add some salt and pepper to the chicken. Desert was delicious. Would i go back again, more than likely not.
(3)
Robert G.
Service is HORRIBLE!! Waited at table for 15 min before i called manager over to tell him,.i watched employees shoot the breeze while i dat there,NEVER AGAIN
(1)
Amy B.
I've been here a few times on and off over the past few months, and I have to say, it's not half bad. Plenty of seating, staff and a decent menu selection. When I'm here, I usually sit at the bar, and so far so good. I've come here for happy hour, and they have some pretty decent specials. I usually get the chili and cheese dip thing, and a beer depending on how I feel. They have domestic taps on special for happy hour, and the selection is pretty good. I think unless it's on tap and domestic, they won't put it on their happy hour menu, so you have to pay full price. (I tried to order a specialty beer one time and this is how I found out.) They have plenty of TV's and seem to host events here from time to time. Things such as raffles and a variety of other items. Staff is friendly and helpful even when busy. The last time I came here was Friday night, and that was okay. I went with a plate of 8 boneless hot wings since I was to late for happy hour, and they came out a bit spicier then I had anticipated, but were tasty none the less. The only setback was they served them to be in a cardboard tray instead of a plate, so when I was cutting them up with my fork and knife, one or two half's flew out and I was like WTF. Granted, I may not be the most graceful girl in the world, but when food starts flying and booze isn't involved, I can only wish I would have had a plate instead. The service here is pretty good, and never really had a bad experience. They have a bazillion TV's so you can always catch some kind of sporting event no matter what it is. I also like that they have free trivia, and I play from time to time depending on if I'm alone or not. I never do very well, but hey, it's fun!
(3)
Em J.
I don't have much to say (which is never a good thing).. Service was slow.. We came on a Friday night so we expect it to be busy, but for the wait staff to be able to hanled it. I was brought the wrong drink after already waiting 20 minutes for it. Appetizer came out with food. Wings were lacking flavor all around. I don't know why we ever bother going to any of the Buffalo Wild Wings. Never a good experience. Skip this place and head over to Olive Garden next door where they at least pretend to make their food from scratch
(2)
Stan J.
Hmm ... not having that great experience. We are craft beer drinkers and trivia players. Nicole at the bar directed me to get my own box. Said she couldn't put trivia on a TV and then later did after we again requested. Hmm. Bar staff are in the hospitality industry. Managers need to remind them of that and everyone else who works in a restaurant.
(3)
Ozzy G.
Horrible service, if you can call it that. I was seated in two minutes, before 6:45pm. At 6:55pm after trying to speak with a manager a server (not my server!) told my group they were so sorry and my server would be with us in a moment. At 7pm we left. I've been here when it was much busier (on football days/nights) and never had such lousy service - although it was my first time not sitting in the bar.
(1)
Meghan W.
My family and I went there tonight for dinner. My daughter requested it for her 7th birthday dinner because she knows they give out crowns for kids birthdays! We chose to eat in the bar area. At the first table we chose (the only open one) we waited for someone to come clean it. After 5-7min of waiting we moved to another table that had opened up and had been cleaned. Now it took our waitress 10 min to come over and introduce herself. We ended up placing our drink, appetizer and meal order all at once. When the food did come out, it came out all at once instead of appetizers and then our meal. I ordered the chicken chop salad. It came to me with no dressing. Our waitress didn't come ask us how everything was for at least 7-10 min. It was at this time I was able to tell her about my salad dressing missing, but everyone else in my party was done eating, so I just asked for everything to go. My husband had ordered a beer. His cup sat empty for about 15 min. No one ever asked if he wanted another or even showed up at the table so he could at least get a water. Because of this, he was unable to finish his food because of the spice associated with eating. My daughter never did get her crown...it was a disappointing evening. This review is coming from someone who used to eat there almost weekly during football season...
(1)
Linda L.
I will never go back to this place ever again. We had a party of 5 and 2 of them were children. I ended up getting these poor babies there drinks after 45 minutes of waiting. Food was cold and not that great. There were only 2 waitress working the porch and it was packed!! We walked out not paying the bill, come to find out we were not the only party to do that on the same night.
(1)
Trevor C.
This place is basically a sports bar. Plain and simple. If you want bar food and drinks then this is the place for you! I came around 6pm on Friday and was seated at the bar promptly. No complaints there. Service began rather quickly and we decided on onion rings as a starter and a couple mojitos while we sorted through the menu. The onion rings were very good and the dipping sauce reminded me of the sauce Outback uses with their blooming onion. The mojitos we got were the angry berry mojitos with the angry orchard in them. My wife had a sip and hated it so she opted for another one, which the manager happily replaced and didn't charge us for. I didn't mind mine. We both ordered small orders of wings in Caribbean Jerk and Hot flavors. The Jerk was spicy yet sweet and quite good. The hot was exactly how it sounds. We ordered another round of mojitos which came out quick. We also ordered some cheese curds, but they never came out. We had to cancel our order because we'd had enough of the noise after sitting for an hour waiting. If you get here during the slower times, the place is pretty good. If you happen to be here during the rush then prepare to suffer slow service and loud noise.
(3)
Sara C.
Best ever! Everything from the wait staff ( Tony ) to the food was excellent! We will definitely return!
(5)
Gage S.
Been here at least a dozen times. Gets a little chaotic at times but pretty standard bdubs. We went for the draft a couple days ago and service was terrible. 45 mins to get beer and the wings came out over an hour after we ordered and they were cold. Very disappointing ... Went across street to hooters and finished night. Likes bdubs food way better but can't deal with that bad of service.
(2)
C N.
Great TV set up in all areas. Huge covered patio has fans, misters and heaters and sun screens, as well as 11 TVs. Nice!! Wish they had more local beers, but they recently added 10 more taps (total of 30 now), which is great. No HH Sat/Sun.
(5)
Kimberly W.
Everytime I go to bdubs I have an awesome time, yesterday did not hold any exceptions. In fact yesterday was the most fun I've ever had at bdubs and a huge part of that had to do with the Arizona Derby Dames being there. It was cool to see another sport other than your typical basketball, football, and baseball. It was also extremely awesome to see the girls that were on the TV screen sitting right next to me. Thanks Buffalo Wild Wings for showing me a new experience.
(5)
Amina B.
Oh B-Dubs. Came here to watch the game and chat it up with my homeboys. They ordered some nachos and a couple of beers. I didn't eat so I can't really judge the food, but they seemed to have dug the nachos with chicken. Although my personal preference is to have some extra chips to scoop up straggler toppings, they were fine with the chip to topping ratio. It was a pretty standard B-Dubs experience. The only thing that could have been better was the way the check was handled. Homeboy put the gentlemen's nachos on my bill, even though they and only they consumed them (I didn't even order them...so that was confusing). I mean whatevs. We figured it out. Then once we were ready with our cards, we waited a good ten minutes for him to reappear, which he never did. We went inside to try to pay but this seemed too much for ye old B-Dubs to handle. Other than that, an average place for average food and average experiences.
(3)
Eric M.
Took my little sister here for lunch for her 21st birthday and the service was awesome! Our Guest Experience Captain, Felica, was outstanding! She was definitely on her game when she greeted us. We asked her about the wings. She was quick to offer and suggest the different types of wing sauces. The way she described each sauce assured me that she definitely knew what she was talking about. She let us sample several sauces, 3 of which we actually chose. Felica also offered my sister samples of beer, 3 of which she never tried before and 3 of which she now loves. The experience and service here was unbelievable thanks in large part to Felica's knowledge of the menu/drinks, her down-to-earth personality, and her spectacular willingness to help out her guests. I'll definitely be referring friends to this location and I'll definitely be coming back very soon. Thanks for the outstanding service Felica!
(5)
Neto A.
Unorganized from the beginning. Waiter outside was in a bad mood. New waiter was helpful. Food is good but takes too long to arrive. Waited 45 min just to get our check. Definitely not coming back..
(2)
Mikey D.
Food was great! Service a little above average. Fast and friendly. Only complaint is it's a little too loud to have a conversation.
(4)
Joseph I.
This is a good place to get together with friends, but nothing special to go alone. It can get loud at times, but what bar doesn't? My biggest pet peeve is that this is just a typical sports bar with a typical, sub-par, beer lineup. They have 25-35 taps (never really counted), and most of them are cliche beers. I never understood why they needed coors light, miller lite, bud light, bud, PBR, and Mich Ultra on the same lineup, due to the fact that they are virtually the same. Yes, I know they're going to be your top sellers with good margins and quick turnaround, but take 1 or 2 off and throw some better crafts on tap. Their crafts are just as cliche, with your typical Fat Tire, Sierra Nevada Pale Ale, 312 Urban Wheat. I do like that they support local with some Four Peaks brews, but overall, the tap lineup is a let down, but tolerable. I've never eaten here, but I'm sure the food is just as good as any other sports bar restuarant. I wouldnt ever choose to go here, but if friends decided to meet there, I would join.
(3)
Blanca C.
Our server was great.. ! It wasn't very busy ,we got sat right away,everyone was nice even the manager stopped by to see how we were doing that rarely happens at bdubs, overall probably the best Buffalo wild wings that I have ever visited
(4)
Susan R.
I have been to this location at Metro Center several times. The bartenders have always been very attentive and friendly. So far up to this point I have not received bad service or food.
(3)
Just A.
First walked in and no one greeted us. A server even walked right past so I just went and sat myself in the bar tables knowing they're open seating. Our server, Stefani was one of the worst servers I've had before. I think she might of been training because someone was shadowing her but she didn't say a word and neither girl introduced the mysterious follower. There was no engagement no suggesting no anything. Service was slow. Food was no better. I love Bdubs but will never find myself at this location again. Go the extra couple miles and try a new location.
(2)
Your M.
Went in for my lunch and Stefanie was the bartender. She was very fun and remembered me from my last visit, I thought that was great! Good suggestions and samples of new beers I wouldn't have tried on my own, and I was impressed with her knowledge of the beers themselves. My food came out quick and accurate. I left very satisfied.
(5)
Matthew C.
Ordered a pickup of traditional hot buffalo wings and french fries. I've had better wings they were okay not that great. French fries were great though.
(3)
M R.
BWW is suppose to be a sports bar, but they play their music very loud like you would have at a wild night club at midnight. The food and service is pretty much pretty good, and the Captains are in general friendly, with the exception for Becca she's a mouthy jerk. Me personally BWW having Captains is a joke, all they really do is interrupt the customers socializing and does nothing they promise. We've been going to this BWW since they opened, but the past 2-3 months a few of the Captains crank the music so loud that we have had to put ear plugs in. Yesterday once again when we showed up about 4:45 pm there was about 10 customers in the place. The music was rocking stupid loud Becca mentioned she's the (joke) Captain and she's there to make our stay pleasant. I asked her to please turn down the music, she replied she'll think about it but never did. When our server showed up I asked him to please turn down the music in the dinning area, he did. But after about 30 minutes of pleasant dinning, Becca decided to be a jerk again and cranked the music even louder than it was before. We quickly finished our drinks and left about one hour earlier than we normally do. We dine out 7 days a week at a different establishment, NEVER none of the other places is this rude with loud music. A few of the employees at BWW Metro have absolutey NO respect for the customers and do what they want. We've been there when they crank up the music so loud that young children start crying making it misurable for other customers. If it wasn't for the ignorance with the excessive loud music in a so called sports bar and the few jerk employees we have had to deal with, I would have given more stars. But after our experience last night compliments from a mouthy jerk Becca ruining our evening with excessively loud music 2 stars was actually to many. A few of these ignorant young people at BWW just doesn't seem to comprehend if you loose customers you won't make money. We survived many years without BWW Metro, and I'm pretty sure we'll do just fine at Native, Hooters, Chill's, Fajitas just to name a few in this area that we go to where we don't have to deal with ignorance with stupid loud music and ignorant captains. I did talk to Peter today (the big manager over several BWW) he appears to be ok with the loud music, we're not. IMO can the Captains idea and put them to work as servers actually taking care of the customers. The Captains do NOTHING when it comes to serving the customers with food and drink when the servers are not available. One good thing I'm not the only one doing a review on this place complaining about the stupid loud music.
(2)
cassandra s.
We go here at the end of almost every month after class. It's a good time, everyone is always friendly, the staff is really accommodating to our group, and someone is always around to offer wing sauce samples. I feel a little weird giving 5 stars to a chain restaurant, but I've never had any problems here, they've never gotten our order wrong, we've never even had to wait for seats!
(5)
Haydee M.
I was kinda skeptical about the wings they say are so amazing but it's true!! Great service, clean bathrooms & awesome food!!! I had the juicy steak burger and wasn't disappointed at all!! My waitress was amazing and was on top of all our needs! Coming here more often.
(5)
Monica M.
Food was great. Service was not only friendly but fast. We will definitely be going back there soon.
(4)
Amera S.
Ehhh, not too bad. 3.5 stars. It took awhile for a waiter to come to our table once we were seated, but once Patrick showed up, he was very attentive and sweet. The food came out quickly, thanks to him. I loved my strawberry mango margarita... definitely one of the best I've had. We ordered wings, seasoned fries, and mozzarella sticks. Patrick brought us a ton of dipping sauce and consistently checked on us. To be honest, as far as the service goes - it's definitely 5 stars. As far as the food goes, it's 3 stars. I really don't know if I would come back unless I was in the area and had a craving for wings.
(3)
George D.
I had dinner here this evening (Tuesday July 9, 2013). I had cold wings and warm beer. I mentioned my issues to the manager on the way out and he acted like I was asking him the square root of a made up number. To add insult to injury, my boneless wings were less like wings, or even nuggets, more like crumbs and they cost $8!!!
(2)
John B.
Best BWW location I ever been to and I'm from California! Super freindly staff and immediate service!
(5)
aubrey f.
I went back twice since, and have to be honest both times was good food and great service. And I never told the servers about my previous experiences so I really do think it was a one off.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Late Night Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Loud Good For Dancing : No Alcohol : Full Bar Happy Hour : Yes Best Nights : Mon, Fri, Sun Coat Check : No Smoking : Outdoor Area/ Patio Only Outdoor Seating : Yes Wi-Fi : Free Has TV : Yes Waiter Service : Yes Caters : No
Michelle L.
This is more of a review regarding the service. We have been there twice, sat at the bar both times and had the complete displeasure of seeing the bartender Carlos or "los" as his jersey states. Horrible bartender. The last time, we had a female bartender and "los" came over and asked us to close out our tab because he was leaving. He was not our bartender and wanted us to close out our tab because he wanted the 2 bucks for the tip. The food there is not worth speaking about so it's not worth having to deal with "los" either. Too bad. The location is great.
(1)David G.
Crap service, they know its packed so they don't even try, I'd give it a zero star if I could.
(1)Jenna C.
I normally like BWW for beer and wings but this one is pretty terrible. The service is poor, upon arriving there was a wait, so the girl asked if we wanted inside or outside I asked what the waits were for each and she said 10 for inside and about 20 for outside. I put us down for inside so it would come up quicker, then several people came up behind us and were seated before us, on the patio. Weird. So we are seated and we order beers and appetizers (garlic mushrooms) and the mushrooms came before the beer. And they were tiny. I tasted no mushrooms in the breading, and I've had them before and they haven't been like that. By the time I got my beer I was so thirsty I drank it all before my wings came. Then my mango habenero wings came, and no beer. So while waiting for my next beer my songs got cold. Bad experience, bad meal, if we do ever go back to a BWW it won't be this one.
(2)Cedar C.
To be honest, if I didn't have a friend that tends bar here, I probably never would have gone. I'm not a huge fan of chain restaurants, and since its less than a mile from my home Pub (Tim Finnegan's) I have little reason to stop in. When I did, it was exactly what I expected. Lots of TVs with sports on, decent beer selection and "meh" food. I will be honest, the wings at Tim Finnegan's are better, which is sad considering that is kind of Buffalo Wild Wing's staple menu item. The other challenge is that this and the new Olive Garden building are in a... less nice part of Metrocenter circle, right next to 2 cheap motels. Good if you wanna score crack or a prostitute, bad if you want your car to be safe in the lot after dark. If you wanna watch a game in a chain restaurant, this is the place. If you wanna hang out in a bar with some personality, drive a mile south.
(3)Giovana R.
Good food but you can get that in other BWW. Waited to be greeted for 6 minutes the host came out from the back chewing gum still talking to other crew members. I had called in the order and was told it would be 15 minutes I got there in 20 and had to wait anther 15 minuets. The BWW in tempe definitely out ranks this one. over unhappy with this store
(2)Aaron B.
It's Buffalo Wild Wings, what can I say. Good wings, big bar, many TVs. Service was good, beer was cold, and food came out in a timely manner. We used to live in Surprise and were happy to see this franchise come closer to Phoenix. Good place to catch a game or a UFC fight.
(3)Ernesto L.
Believe it or not, this was my first time. The place is nice, the service kind of hit and miss and the food pretty average. Good thing they have a vast selection of sauces so there are options as long as you like wings. Nothing impressive but a fair place to have a quick bite. Tuesday and Thursday they have wing specials. Enjoy
(3)Neuh T.
I love wings and this place is only a block from my house! Too bad they have terrible service and gave me food poisoning.
(1)E L.
I am really hooked on the Ultimate Nachos right now. It keeps me coming back again and again. The only fault of this restaurant is how they handle Sundays. I came with my Mom (from New Orleans) to this location in Phoenix, AZ on Sunday around noon to watch the end of the Saints game. The hostess says it will be over an hour to seat us. 2 people. Just 2 people. Well we stayed because we could watch the game while waiting by hostess station. I do credit a waitress, who suggested to us the tables outside (weather here was cool that day). We took the offer and enjoyed the Saints-Bears game with our food until it was over. Thanks BW3.
(4)Nick V.
The Thai curry wings were good and very large but everything else was standard bar style food. Pullanos wings are better and worth the extra few miles to drive for.
(3)Leah D.
Terrible
(1)Cassie N.
Friendly disclaimer - I am VERY particular about my wings and well - they just didn't live up to my expectations. Considering I had wings and strips, I think I will save my money and go somewehre else next time. I have to be fair and think others might enjoy - just not my thing.
(3)David D.
Buffalo Wild Wings always great!!
(5)Kenyatta T.
The food was just okay even though I really liked the jerk wings. Maybe I wasn't in the right mood for it, but the music was too loud and there were too many TVs and hyper-stimulation. I was a little overwhelmed and underwhelmed at the exact same time.
(2)Nancy P.
My husband and I just walked out without bothering to order anything. We sat down at a half booth half table in the bar next to a large party and were greeted by a young man named Aaron. He immediately told us the table was reserved as the party next to us had more people coming...thats funny I didn't know you could reserve tables in a bar during HH. So here I am 9 months pregnant told to get up and move to an uncomfortable high top. My husband mentions that if a table is reserved it should have signs on it so people don't sit down and have to move. Instead of saying Im sorry or I'll let a manager know Aaron decides to get snappy and tell us we should just get there earlier next time. Thanks Aaron, we'll keep that in mind when we go anywhere but this Buffalo Wild Wings location. As we got up to leave he sarcastically said goodbye and proceeded to be argumentative with my husband when he told him that his customer service skills were seriously lacking. Its a shame because we live right down the street and used to come here 2-3 times a month.
(1)Kathy Y.
I just went to this restaurant after it opened. The problem is not really with the food but with the atmosphere. The music was extremely loud. No one could talk to each other at our own table. Another issue was how they were serving the beer. They bought us a beer that had the top of the head a good half inch to inch below the top of the glass, This was consistent for all 3 of our beers. One person in our group mentioned this to the server that delivered them and we were told this was the proper way it was to be served. After we looked at all the other beers being brought out, they were all with the head at the top of the glass. We spoke to the manager about it when he came by to check on us and he said again that ours were served properly. We showed him all the other beers and he said, "Huh?" It would seem that a new place would be interested in feedback and try to take it in a little better than in a more confrontational way. The food was good. The majority of us had wings. They had a ton of flavors which was nice. Unfortunately, you have to order a minimum of 6 of a flavor so it doesn't leave much opportunity for experimenting. I had the Caribbean Jerk and the Parmesan. They were good just not enough to really entice me to come back. There are some other places near by with great wings and we can actually talk to each other when we go.
(2)Natalie C.
*UPDATE* We received a response from a manager ensuring he will retrain Melanie and offering us a complimentary meal! Very quick response (less than 12 hours). Thank you management! We had a very unfortunate experience here. We arrived at 5:15pm on Sunday 8/18 and were seated. Our waitress, MELANIE, came and took our drink order. 10 minutes later she came back with our drinks and took our food order. About 20 minutes later she came back with a Mr. Pib refill for my boyfriend but didn't refill my water. Around 30 minutes later, we realized it was already 6:15 and we had spent an hour still waiting for our appetizer. We finally flagged down another waiter and asked him to check on our food and see if he could locate our waitress who was no where to be found. Around 10 minutes later she came back with our food, which was lukewarm. We think she forgot about us and let our food sit out for a long time before she came back. She didn't apologize or make any attempt to fix the situation, though she knew we were upset. Maybe MELANIE should go back to training for a bit, spend some one-on-one time with a manager. We love BDubs and we are avid customers. But we were highly disappointed.
(1)Greg B.
When looking for a sports bar the options are endless, however buffalo wild wings provides a great atmosphere for everyone. Their dinning room is separated from the bar making it perfect for families while there bar area doesn't lack in space or televisions for everyone else. Their wings are great and it is always worth going back to try different flavors. They have a sauce for anyone whether you like it hot or sweet. Not into wings? They have plenty of other options that I would wold say are average quality for a sports grill. Of course they have a great beer selection and happy hour as well. The coctails are delightfully made as, making quality of food and drink above average. I wouldn't say that the service is bad, but it is definitely on the slow side. Buffalo Wild Wings is the kind of place to go and relax while watching a game, not a place you go if you want to be waited on every couple of minutes, however the staff is always very friendly and attentive to your needs, making Buffalo Wild Wings Service Average. What makes Buffalo Wild Wings the place for me is the price. I always enjoy getting the bill and not being shocked at how expensive it is. You get quality food for a great price making the overall rating above average on my charts.
(4)Chris K.
Today was the first time I have been here. My daughter (who loves wings) wanted to try it. We arrived at about 4:20 in the afternoon and were seated right away. Our server took the drink orders quickly and by 4:30 we had ordered our food. That was the last we saw of our server for another 30 minutes! All around servers and kitchen staff were having wonderful chat time at the expense of the diners. When the server came to ask if we wanted refills, I asked about our food (boneless wings and spinach artichoke flatbread) and was told that it should be done shortly, but the flatbread takes a little longer in the oven. My refill and our meal arrived at the same time, another 15 minutes later. I'm sorry, but if the flatbread takes over 40 minutes to make, there should really be a warning in the menu. Was the food good- yeah. Was it 45 minutes good- nope, nothing really is, especially an appetizer!
(2)Christopher D.
Poor experience over the course of 3 visits. Staff is friendly however they do not seem to be focused exclusively on customer service, as their personal conversations amongst each other appear to take priority. Orders take much too long to arrive, wings are soft and void of any crisp,and food is over priced and lacks a developed value. On a positive note, the GM offered to make an attempt to remedy the situation which I have yet to take him up on.
(1)Sydnie M.
been here a few times to watch the game which is always nice but id have to say the food isnt that great, thinking its the place for wings youd think itd be better but the wings werent that great, the chicken tastesold and cheewy and the service isnt that great either they are very friendly but never make sure your drinks are refilled or if you need anything else. good environment but the best food id recommend the spinach dip or pretzels thats about it
(1)Kelly V.
Tonight was the first time we had ever been to a Buffalo Wild Wings and we were pleasantly surprised. When we first walked in I was put off a little by the music. As another reviewer wrote about this location I will agree it is really loud. The greeters at the front are very warm and nice. Our server was extremely helpful and friendly. Since we had never been in before he took the time to point out everything on the menu and recommended a few of his favorites. My fiance, mother-in-law to be and I shared an appetizer of wings. We had the mild sauce on half and hot bbq on the other. The wings were BOMB! Then we had our meals. They said their burgers were to die for, and the onion rings were delicious as well. As for my build your own chicken sandwich, it was ok. I should have ordered a burger, but all in all we had an awesome experience. Music- a little too loud, food- friggin fantastic, service- damn good, atmosphere- typical sports bar. We will return again! :)
(4)Natalie B.
wish they had a -1 and that is where I would score them. I went to Buffalo Wild Wings with my co-workers, we were the first to get in at lunch, arriving at 11:07am. we were seated right away, our waitress Stefanie assured us that we would be taken care of right away, THAT NEVER HAPPEND!! We ordered 15 mins later. Food never came. we only had an hour lunch. at 11:45am we paid for our food THAT WE STILL DIDN'T HAVE!!! even after the store manager came out, we still never got our food. and when it did come out, she had no clue of who had what, and the food was cold. She then goes on trying to blame the cook. All the other staff and customers had there food and no problem with service. What an AWFUL expereince and I would never go back to that location EVER!!!!!
(1)Marissa B.
I can understand why this place gets crappy reviews, place is employed with teenagers & early 20 something's. I called to placed my order. I heard laughing as it was picked up, the FEMALE answered using a males name..Miguel? Michael? When I stated my purpose she asked me to please hold. For 30secs I waited, than a MALE answered using same name and took my order. :/ Wasn't amused. I ordered the wings, of course. Desert Heat and Wild. Desert Heat is a dry rub but good. Wild was wet, good spice to it. They weren't great, would go somewhere else first but come here if disparate....
(3)Chris G.
Always down for some wings. This spot is pretty spacious like most Buffalo Wild Wings. Plenty of TVs. Some friends got wings. They were freakin huge. Like chicken from Jupiter or something. The boneless wings were larger than normal as well. Our group tried diff flavors. My go-to is lemon pepper. I like the asian zing and teriyaki now. When in the area would def come back. Good staff
(4)Carl R.
My friend visiting from Texas was familiar with BWW, so we decided to give it a try. I had explained that I have had SEVERAL bad experiences there, but hadn't been in some time (6 months). The staff was friendly, but totally didn't know the menu. I ordered a bottled beer (craft) and the waitress had never heard of it before. I asked about the Beefy Burger (soooo totally named wrong) and whether or not it was made with the "slider" sized patties and she said "Oh no, its the big patties. It's a huge burger"! With that being said, I ordered it. SLIDER sized patties and the "Shaved prime rib" was non existent. I have had better burgers for half the price (the BEEFY Burger was $11) Although friendly, the staff was lazy. They all seemed to huddle around the side of the bar and talk. The bartender even ignored his customers at the bar. I will never visit this location again and suggest no one visit it either. Waste of time and money.
(1)Bill M.
Service was decent and my order was received in a timely manner. Largest beer selection. Food was good for the price. Great place to watch NFL games.
(4)Rashad T.
Start by saying that this was my first time eating at a Buffalo Wild Wings and all I have to say is it was terrible. First and foremost the server that was seating everyone showed little knowledge of her job description, she was completely clueless. I felt as if I knew more about her job than she did. Once we were finally seat our waiter tells us that the drinks are bottomless but did a poor job on bringing refills asked for. To top it off I ordered some kind of ranch grilled chicken burger. When I bite into it the "grilled" chicken tasted raw and uncooked almost, it was very hard to chew . Honestly the best part about my meal was the potato wedges and dipping sauce that came with the my burger and also watching the game with some pals of mine. Other than that, that will be my last meal from a BWW
(1)Adriana V.
I ordered pick up and originally the girl on the phone was so rude but when I was greeted by Jojo she made the whole visit AWESOME great customer service!
(5)Lisa Monique C.
I love the selection of flavor that they have for the wings. They also offer boneless or bone-in. Both are yummy! The french fries are BOOOOOMB :) Staff is friendly. I have had some dry wings before. They were bland.
(4)Astrid A.
I am from L.A so when I was able to get in with absolutely no wait it was amazing to me. I am used to waiting 1 hour to an hour and a half for a table. NOT ONLY was the seating fast the service was great too. Paige was our server and she was super friendly. Will definitely be coming back here! The assistant manager was really nice too, everyone had a smile on their face. (Also got to see a woman complete the challenge). Overall satisfaction, worth the 5 stars.
(5)Sasha M.
I recently moved to Arizona and I was so excited to go to BWW. I love the ones by my house and I love wings, however, the service here was unbelievable. I was so so disappointed and appalled at the horrible customer service. Everyone from the host to our server was just flat out rude. Our host looked very annoyed and all she said was "how many? Ok wait" & our server Thalia (I believe that was her name) spoke way too fast and barely even looked at anyone on my table. She only became somewhat friendly once she gave us our check. I am seriously not someone to be talking bad on people because everyone has their bad days but the service here was disgusting. I love Buffalo Wild Wings but I definitely will not be back with my roommates to this one.
(1)Charles G.
I've been to this Buffalo Wild Wings several times and never had any trouble before. Usually my girlfriend and I order off the phone and go pick it up, and on rare occasions we go in and eat. This time around, we attempted to order off the phone, and the customer service was extremely rude. We called twice and the first time, it was a woman named Alyssa or something or other and she completely hung up on us. The second time, a man answered named, Miguel? And he did not give me a chance to talk, every word was an interruption and we were rudely thrown into a 20 minute hold, of literally continuous... Repetitive infomercials and eventually were hung up. Most definitely not returning there, and will be taking my business elsewhere.
(2)Tori A.
The waiter was extremely nice, even though he was clearly stressing with the amount of tables that flooded in within twenty minutes. Good experience here!
(5)Leslie H.
We came for lunch 01/31/15 . The restaurant wasn't busy so the service shouldn't have sucked as much as it did . We couldn't get refills or extra napkins to save our lives . There were waitress everywhere , just none servicing us?!?!? Wings were average , nachos were average , the carrots and celery were rubbery .. The tablets for kids to play with were $2.99 each ! So that added another $8.97 to my bill .. the BWW in mesa has the tablets for free . Something to bear in mind if you patronize this specific location. We will definitely not be back
(2)Michael B.
Not the best review, since I'm just coming off of a most terrible experience in Albuquerque/Cottonwood Mall. Came in and sat in the bar on the dividing line booth. Waitress and Captain came up and welcomed me, I ordered a beer and was going to catch up on news from the day on the phone. Next time that I am contacted, it was for "Happy Hour is ending, can I get you anything before it does" and I still hadn't received my first beer. News flash restaurants: If you see a single party, you need to make sure that this party is visited more than 20 minutes apart. I have no one to talk to, I usually eat out alone/and or I'm traveling. Beer was brought, then I was asked if I wanted another before the "Happy Hour" pricing is over. Suddenly, the other beer appears and I have to chug this one so the other beer doesn't get warm. (shock to those who know me, but I was already pissed at this point). Then I ordered food, since it's "Boneless Thursday". Food order takes about 30 minutes, although it was fresh and the quality is good.. but really? 30 minutes for boneless wings, some carrots and celery and blue cheese dressing? All is good until I go to close out the tab. One beer out of three is comped, but the climax to the visit? The pen that I received from the waitress doesn't write or is out of ink. I then have to flag someone else down to get a pen that writes. I'm thinking that BWW is not wanting my business, and since I contacted corporate and didn't get any satisfaction in Albuquerque, this would be the same thing. I'm tired of people not wanting to wait/serve me, be it a bartender or a wait person. I did have a good visit in Surprise a week ago, but I don't want to drive to Surprise every time that I want to visit BWW. Buffalo Wild Wings used to be the place to go when you wanted to go to a sports bar with good food. But alas, just as in the other comments on this location, it would behoove me to go to the Hooters across the parking lot because the service is 5 times better than here.
(1)Shelby G.
I love the menu changes and promotions. Get the Southeast Asian pork sandwich. It is very messy, so if you're on a date for the first time and don't look cute cramming a giant torpedo into your mouth and subsequently getting a mess on your face because of it, don't order it. However, if you do look cute at all times, go for it.
(5)Heather M.
Went in late at night, got sat right away. Waiter was pretty friendly at first. Ordered our drinks which seemed like FOREVER to get. There was hardly anyone even there, there was more staff than people. Ordered the Buffalo Mac and Cheese. Let's just say it was pasta and dried out boneless wings. It wasn't even hot and creamy like a mac and cheese should be. My friend ordered the New Yorker sandwich. The sandwich and fries came out COLD. GTFO. We let the waiter know about how cold the sandwich was and he took it back to the kitchen. He seemed very irritated that the food was cold. We then asked for the sandwich to go after waiting so long for the 2nd sandwich, we asked for the manager. Waited 10 minutes for the manager...while waiting for the manager, our server then started with the excuses..."We don't have that many people on" "I am doing everything, busing, exposing, running my own food." Who wants to hear those excuses? What was he willing to do to make it right?? I work in the service industry I play all roles at times too...that is not an excuse. When the manager finally came he took care of everything. Was very happy that he took full responsibility for the restaurant. I will not go back there again. Very disappointed.
(1)Victoria K.
Been here a couple of times with my friend. He always does the Blazing challenge (12 wings 6 minutes) but that is just too spicy for me. The first time we got our wings really quick but last night service was super slow... we got there at like 6:20 and didn't leave until like 8. I got the teriyaki wings. They have really good sauce and are pretty good size. Usually they are really expensive at about $1 per wing, but they are 60 cents on Tuesdays (hence why we only go Tuesdays)
(3)Rianna V.
I love this place, great staff, great food. Everytime I go, it is consistent with great food and quick service. THIS PLACE ROCKS
(5)Brent F.
After a year off from the last bad experience here we are again with overpriced, small portioned, crappy, freezer burned food. The staff is nice but it doesn't make up for every other bad thing about this place. With the loud music and the people talking the noise just echo's like we are in a cave. Still can't get it right BWW... See ya again in a year or two.
(1)Dale T.
I love this place. I always come here for the UFC fights. The place is always packed but the key is to come around 430 to beat the crowd. The waiters and waitresses are always awesome and super nice. Food is amazing I always get the build your burger and as well as get the wings to share with some friends. They always have great beer prices as well. And they have a ton of tvs for everyone to watch the fights and games.
(5)G H.
I know, I know! If you go to a wing place you should order wings. Well, I was trying to be healthy so I ordered their bbq chicken salad! What a JOKE! They should be embarrassed with the quality of salad they served. Brown slimy lettuce and what wasn't slimy was wilted. There were six pieces of chicken about the size of a dime and not much thicker! Seriously! I'm glad they only gave me about a cup of lettuce, because much more and I would have puked! The preservatives on the lettuce was strong, so you know it had to be older than dirt to have it brown and wilted. All of this enjoyment for $8.49. Came withe a cup of soup. Glad it did or I would have died of hunger before I got to dinner. What a rip off! If I were you I would skip this place and go to Native New Yorker. I personally am never returning to any BWW anywhere!
(1)Victoria S.
Good wings and gem the hot wings made my mouth water!! Plus when I went they were playing roller derby!!
(4)Derek M.
I come here quite a bit and it's generally the same thing. Quick to seat, loud music. To the point where waitresses and waiters can't hear what we order. I'll give a play by play on this trip. 9:58 we are seated. 10:00 we order drinks at happy hour. 10:13 we get drinks. 10:15 she finally realizes we never got menus. 10:21 order. Have to repeat one part 4 times between the two of us for her to hear it. 10:41 got food. Very rushed and in a hurry. 11:01 we finished eating. 11:02. Got the bill. Food is good as always, and at least they give you wet naps so you can clean your own table when you sit down. Good food. Poor service as usual
(3)Andrea C.
Seriously the worst experience I have ever had at a bww. To start the bathrooms were disgusting, they were hot and dirty and smelled. That alone should have let me know what the rest of my experience was going to be like. Upon my arrival I spoke with a server on the patio and asked about coming in through the gate so that I would not have to bring my dog through the restaurant. I have been to a number of bwws and have never had an issue with my dog on their patio. The server told me it was fine to bring her through the restaurant so I carried my small dog through as I did not want to be rude. I ordered the Greek salad with chicken, which is what I regularly order. The hummus was literally inedible and the pita bread almost raw. The salad had multiple stalks from the bottom of the lettuce in it, which I don't know about you but I would not serve a salad like that to guests in my house let alone at a restaurant. While I was disappointed with the food I chalked it up to "well it's a chain, probably shouldn't have high expectations." Then half way through our meal a manager came out and requested that I show him papers proving that my dog is a service dog. I did not have my purse on me, but I was wearing my medical walking boot. I have never been asked if my dog was a service animal on a patio in Arizona. I was then told that since I could not produce papers I would have to tie my dog up outside the patio where there is no shade and where she would constantly come back through the gate since she could fit through the bars. Not to mention walking on my busted ankle hurts enough, but the gates on the patio have alarms so to get her out there I was going to have to walk all the way out and around and then back the same way. My friend and I decided we would just try to finish our meal quickly, as I said we had already been there at least 30 minutes, but the manager came back out again. This time he brought a large man with him. I do not appreciate the fact that he was trying to physically intimidate me. At this I told him to just bring us boxes. This was literally the most ridiculous experience I have ever had at any restaurant and I will definitely not be returning. Not worth it to be subjected to such disrespect and low quality food.
(1)Gabby P.
I come here pretty often since it is only a couple miles from my place. Although; a couple of friends and I came in on a busy UFC without us knowing, it didn't take too long to get seated. our waitress was Alexis, who is a super sweet girl that provided excellent service! I ordered a small serving of wings. one of the wings was so burnt, it was black. yuck! the rest of the wings were okay, but every time I come in, I notice that they definitely slack sauce. will be back just because it is the closest BWW to my house, and I usually don't feel like driving all the way to Westgate!
(3)Nina E.
The wings are nice and meaty,delicious flavor a and u can sample and one of their sauces!
(4)No W.
It was packed so I found a seat outside. After being ignored for half an hour. I called in and they told me to get stamped or no service. I went across the street to HOOTERS where the screens are in HD and the service is 500% better. I walked across to HOOTERS so I gladly occupied BWW'S parking space. Stay at HOOTERS for football heaven!! Good riddance BWWS. No more. !
(1)Melissa D.
I used to really like Bdubs, but I've noticed the service has been going down, while the music has been going up. It doesn't take long for you to be seated, but it does take long for your server to come to you. Once or twice, I would understand. This has become a regular thing for this location unfortunately. With the loud music, it's annoying to wait that long and not be able to hear the person sitting across for you. Captains aren't that great anymore, they interrupt the table mostly. I used to be a regular, and go once a week for lunch. I now go about once a month, because I still like the food. Fried pickles, cheese curds, and the wings are still good. Most of the people serving the food, unfortunately, are not that good.
(3)Pocket C.
Good food, good service, was great to see so many of the Arizona Derby Dames hanging out and enjoying each others company! The staff was wonderful and quick!
(5)Sara H.
Love going there. My friends and I go there all the time for beer and wings. It's really fun to go and hang out and be apart of the atmosphere. It's a sports bar, so it's loud. But that's what a sports bar is! Duh! The servers are always very nice and seems as if they really enjoy their workplace and customers! My friend works there and can back me up on that. :) Beer is always good! And wings are never a disappointment!
(5)Nicole C.
Everything was so good! The wings where hot and fresh! The beer was huge and only $3! This is a great place to go for food or just for drinks.
(5)Anjan S.
The service is pathetic. We were sitting for around an hour before the food came. Ridiculously bad service.
(1)Tonya M.
We came in for dinner and watch some college football Friday night. Since we've been here multiple times to watch NFL and MLB we know that good service can be provided even when they're crazy busy. The bar is seat yourself so we sat and waited and waited for someone to come wipe off our table (it was the only one available) and bring us menus. Not a huge deal since they were super busy. Our server (who will go unnamed) greeted herself and took our drink orders. I ordered a long-island iced tea since they were on special and I haven't had one in forever. It was HORRIBLE, I have had many Long-Islands in my day and this by far was the worst. It was orange, I think they filled the glass half way with sour mix, added some well liquor even though it was supposed to be top-shelf and forgot the splash of coke. Problem is she brought the drink when she took our food order so I didn't get a chance to drink it until she walked away. Normally, I won't say anything, I'll just down the drink and order something else next time. This was so bad and so sour I couldn't even get it down. Finally I flagged her down and ordered something else, when I told her I would like to get something else because...well i couldn't finish my sentence because her ADHD took over and away she went. I sat there with my mouth opened wondering if I was even talking out loud (my bf assured me I was). She left the drink on the table so I really wasn't certain she heard me. Then the food came. I had ordered a create-your-own chicken sandwich with a side salad instead of fries. The sandwich came out exactly as I had ordered. However, I had the wrong dressing for my salad and we had no silverware. She dropped off the food, never asked if we wanted anything else and just took off, I tried stopping her but that was a lost cause. I sat there looking around, trying to make eye-contact with anyone who was glancing my way. Our server was just standing by the bar chit-chatting. Finally someone walked by and I asked if we could get silverware and ketchup, I had high-hopes she would bring me a fork, but she didn't. So there I sit some more, unable to eat my salad. Finally a manager walked by and I asked him, instead of him grabbing it, he shouted for someone else to do it. YAY, I got a fork. Too bad the dressing was wrong (and not tasty) and no server to ask to correct it. Finally when I'm putting my last bite in my mouth she came over and asked how we're doing. Really? You're going to ask me now? UGH. Well at this point I'm fed up and while we'll probably go to BW3 in the future, it certainly will not be this location.
(2)Samantha A.
The last 3 times I have been here my wings have been burnt with barely any sauce. Service has been slow
(1)Manson D.
Atmosphere can't be changed after all it is Metro! My experience, I sat on the patio. One waitress, she did a great job considering.... she has to deal with idiots that question where to sit etc. I had a simple order, the helper waitress comes out and passes by 3 times asking who's order she has? Never asked me! Then the Manager comes out greets several guest but passes by our table didn't even say hi or take our empty glass! Most places, the MOD will at least grab some dishes as he or she walks by. Did I mention I was sitting by the door, can't miss me...or maybe you can! Ordered food, dry, cold. Cheese balanced on bread, not even slightly melted...was supposed to be a hot sandwich. $3 beers not a bad happy hour price, see not all negative! Then on the receipt there is a $5 survey. It says 3 easy steps to log on line! What a joke, no where on the web page it tells you where to do the easy survey! So I went to yelp instead. At least it is easy to get around. Never again Metro Center Buffalo Wild Wings, this was my second trip in two years. May be another 2 years before I give it a third try.
(1)James A.
I'll start by saying that as usual the wings are good. The problem is with the service... We ordered 225 wings to go, along with fries and potato wedges. When ordered, we requested extra ranch and blue cheese. The lady taking the order to which I replied, that is fine, I am already spending $175, a few dollars for ranch isn't a problem. When we picked up the food, they handed us a big bag and said here are your condiments. When we opened it, there were two ranch and two blue cheese... Oh, tons of ketchup which is what was filling the bag. Called to let them know, expecting nothing more than a genuine apology and instead, the "manager" whose name was Chase let us know that is how many you get with that size order and we would have had to pay more for more. Absolutely no resolution and not even a sincere apology. I would not recommend this location!
(1)Talal M.
Didn't like the serves , took them for ever to get us a server. Maybe it because we came at 10. But the one in deer valley is much better.
(2)Tony B.
I just want to say we all were really impressed with the service and food at your metrocenter location last night. What an amazing experience. We had a mini reunion of over twenty people last night of grade school alumni, yr 1974. Cholla Elementry School, Your staff handled everything just perfect. I didnt know what to expect since it was my first time to any of your establishments.. Again many thanks, we'll do it again. AB~
(5)Taylor M.
Our server was terrible. Right from the git go he came off in a bad manner asking what we wanted to eat right when walking up. Tipped him out regardless because I know how hard the job is. I accidentally left my sunglasses there on the table. Called back in the morning first thing and of course they say there's nothing there. Slimy staff
(1)Lisa C.
Was very hesitant to even go because of all the very bad reviews. But it was 2-1. I was out voted. We chose to sit in the bar area so we can sit right away. We were offered a table by people that were leaving and their cups and trash were still on the table. The waitress cleaned it right away. We got our drinks right away. We ordered appetizers and they came in a timely manner. Once our food was ordered it came about 15/20 minutes later. Reasonable. Nice and warm very delicious. The honey bbq wings very extremely scrumptious. I wish we ordered a bigger batch. I gave it 4 stars because there was a charge for beer on our ticket. We drank ice tea and lemonade! She removed it but had I not checked I would have never noticed. I don't normally check for those things. But we still gave a great tip because she was very attentive and extremely busy. We will definitely be back.
(4)Dan H.
Food was so so service slow. Servers don't pay attention. God awful ugly waitresses. Annoying crowd and unfriendly atmosphere is probably due to the demographic of the area. Buffalo chicken sandwich was ok. Side of fries should be bigger. Wouldn't recommend this location. The Chandler location was much better.
(2)Jennifer L.
My son picked Buffalo Wild Wings last minute 6pm on Saturday to have his birthday dinner with his baseball team (we were in town for a tournament ). We didn't know how many friends to expect but there ended up being about 30 of us. Our server Britny was super! She tried so hard to keep us together and accommodate everyone even though they kept trickling in over a time. She was very friendly and helpful, great with kids and catered to us all so nicely. She was able to remember what kids went with who and was accurate with all the orders and bills! Thanks Britny for making it possible to celebrate my son's birthday with his buddies- it was special! And thanks for making it fun for the parents and grandparents! It was a great night and we will be back! Food and drinks were excellent too!
(5)Paige D.
Nick is an AMAZING waiter! We enjoyed his company and hospitality. Constantly attentive and genuine. We'll definitely be back to this location!
(5)Kayla B.
I don't know what any of these other reviews are talking about! This place is amazing! I ALWAYS get the best service and the atmosphere is always good. Hamilton was one of the best servers yet! My glass was never empty and he always asked if we needed anything. I will always come here and enjoy the friendly staff and the enjoyable atmosphere. By the way, this place is about fun. The sports, the alcohol, the service, and the LOUD MUSIC is what makes this place like no other. If you don't like it... Stay home and bother someone else. Thank you BWW for being so amazing EVERY single time!!!!!! :)
(5)Taylor W.
Worst service I have ever experienced. Sat for 15 minutes before we were even asked for a drink order. Waited another 13 until HALF our drink order came (water) and took another 10 minutes before our beers and cocktails arrived. Food took forever. And our server was completely rude. He would barely look at me in the eyes while talking, rolled his eyes at me, and he never smiled- we were definitely not welcomed. This was my FIRST time at Bdubs and I'll never return to this location... Maybe never another bdubs location again. THANKS ANTHONY for a horrible Saturday night out with my friends and family.
(1)Shhhh H.
Sat and waited and no one came. We had to find someone to get help. We waited about 45 minutes for our drink order. Another 20-30 minutes for our food (which we ordered at the same time as our drinks). Our waiter was not friendly, kept rubbing his nose and eyes, and kept looking away. He was not happy to be there, and it showed. Another one of his tables openly told him how bad his service was as they left, so I know it's not just me complaining. We spoke with the manager, who was nice and understanding, but still we will not be coming back. I've never had worse service at any restaurant. The food was decent, and other servers seemed to be okay. Experience was terrible.
(1)Scott G.
I like BW3s and at home, I'm a regular (once or twice a month). I enjoy sitting at the bar and watching a game, and the food is decent but well priced. At this location (visiting from out of town), I walked in and the bar was completely empty, which I've never seen at the one I usually go to. Then when I sat down, I quickly learned why...it stunk. The area smelled like cheap cleaning products, kind of like bleach with other heavy cleansers. I ended up having a beer and leaving, and that was too long.
(2)Roger R.
When we first got there we were told we would be seated in a small both contingent on another spot opening soon so we could see our game... when a spot opened the waitress told us to move. Soon after the manager told us to move again because he had another party coming. The manager was very rude and stand offish....made NO attempt to accommodate us, we felt totally bullied. Will never give them my business again
(2)Samantha G.
We came with a party of 20 and they managed to find use a seat within 10 minutes. The food was really good and I loved the waitress that we had. She got all of our orders correctly and our refills kept on coming. Overall I'd have to give this place 5 stars.
(5)Gloria T.
I went with a group of seven of us. I was getting my oil changed so I didn't have to wait for a seat but the rest of my party did. I ordered the cheese sticks, chicken wrap and then caramel bits for desert. I enjoyed the cheese sticks but those are super hard to mess up. My chicken wrap was boring and lacked flavor, add some salt and pepper to the chicken. Desert was delicious. Would i go back again, more than likely not.
(3)Robert G.
Service is HORRIBLE!! Waited at table for 15 min before i called manager over to tell him,.i watched employees shoot the breeze while i dat there,NEVER AGAIN
(1)Amy B.
I've been here a few times on and off over the past few months, and I have to say, it's not half bad. Plenty of seating, staff and a decent menu selection. When I'm here, I usually sit at the bar, and so far so good. I've come here for happy hour, and they have some pretty decent specials. I usually get the chili and cheese dip thing, and a beer depending on how I feel. They have domestic taps on special for happy hour, and the selection is pretty good. I think unless it's on tap and domestic, they won't put it on their happy hour menu, so you have to pay full price. (I tried to order a specialty beer one time and this is how I found out.) They have plenty of TV's and seem to host events here from time to time. Things such as raffles and a variety of other items. Staff is friendly and helpful even when busy. The last time I came here was Friday night, and that was okay. I went with a plate of 8 boneless hot wings since I was to late for happy hour, and they came out a bit spicier then I had anticipated, but were tasty none the less. The only setback was they served them to be in a cardboard tray instead of a plate, so when I was cutting them up with my fork and knife, one or two half's flew out and I was like WTF. Granted, I may not be the most graceful girl in the world, but when food starts flying and booze isn't involved, I can only wish I would have had a plate instead. The service here is pretty good, and never really had a bad experience. They have a bazillion TV's so you can always catch some kind of sporting event no matter what it is. I also like that they have free trivia, and I play from time to time depending on if I'm alone or not. I never do very well, but hey, it's fun!
(3)Em J.
I don't have much to say (which is never a good thing).. Service was slow.. We came on a Friday night so we expect it to be busy, but for the wait staff to be able to hanled it. I was brought the wrong drink after already waiting 20 minutes for it. Appetizer came out with food. Wings were lacking flavor all around. I don't know why we ever bother going to any of the Buffalo Wild Wings. Never a good experience. Skip this place and head over to Olive Garden next door where they at least pretend to make their food from scratch
(2)Stan J.
Hmm ... not having that great experience. We are craft beer drinkers and trivia players. Nicole at the bar directed me to get my own box. Said she couldn't put trivia on a TV and then later did after we again requested. Hmm. Bar staff are in the hospitality industry. Managers need to remind them of that and everyone else who works in a restaurant.
(3)Ozzy G.
Horrible service, if you can call it that. I was seated in two minutes, before 6:45pm. At 6:55pm after trying to speak with a manager a server (not my server!) told my group they were so sorry and my server would be with us in a moment. At 7pm we left. I've been here when it was much busier (on football days/nights) and never had such lousy service - although it was my first time not sitting in the bar.
(1)Meghan W.
My family and I went there tonight for dinner. My daughter requested it for her 7th birthday dinner because she knows they give out crowns for kids birthdays! We chose to eat in the bar area. At the first table we chose (the only open one) we waited for someone to come clean it. After 5-7min of waiting we moved to another table that had opened up and had been cleaned. Now it took our waitress 10 min to come over and introduce herself. We ended up placing our drink, appetizer and meal order all at once. When the food did come out, it came out all at once instead of appetizers and then our meal. I ordered the chicken chop salad. It came to me with no dressing. Our waitress didn't come ask us how everything was for at least 7-10 min. It was at this time I was able to tell her about my salad dressing missing, but everyone else in my party was done eating, so I just asked for everything to go. My husband had ordered a beer. His cup sat empty for about 15 min. No one ever asked if he wanted another or even showed up at the table so he could at least get a water. Because of this, he was unable to finish his food because of the spice associated with eating. My daughter never did get her crown...it was a disappointing evening. This review is coming from someone who used to eat there almost weekly during football season...
(1)Linda L.
I will never go back to this place ever again. We had a party of 5 and 2 of them were children. I ended up getting these poor babies there drinks after 45 minutes of waiting. Food was cold and not that great. There were only 2 waitress working the porch and it was packed!! We walked out not paying the bill, come to find out we were not the only party to do that on the same night.
(1)Trevor C.
This place is basically a sports bar. Plain and simple. If you want bar food and drinks then this is the place for you! I came around 6pm on Friday and was seated at the bar promptly. No complaints there. Service began rather quickly and we decided on onion rings as a starter and a couple mojitos while we sorted through the menu. The onion rings were very good and the dipping sauce reminded me of the sauce Outback uses with their blooming onion. The mojitos we got were the angry berry mojitos with the angry orchard in them. My wife had a sip and hated it so she opted for another one, which the manager happily replaced and didn't charge us for. I didn't mind mine. We both ordered small orders of wings in Caribbean Jerk and Hot flavors. The Jerk was spicy yet sweet and quite good. The hot was exactly how it sounds. We ordered another round of mojitos which came out quick. We also ordered some cheese curds, but they never came out. We had to cancel our order because we'd had enough of the noise after sitting for an hour waiting. If you get here during the slower times, the place is pretty good. If you happen to be here during the rush then prepare to suffer slow service and loud noise.
(3)Sara C.
Best ever! Everything from the wait staff ( Tony ) to the food was excellent! We will definitely return!
(5)Gage S.
Been here at least a dozen times. Gets a little chaotic at times but pretty standard bdubs. We went for the draft a couple days ago and service was terrible. 45 mins to get beer and the wings came out over an hour after we ordered and they were cold. Very disappointing ... Went across street to hooters and finished night. Likes bdubs food way better but can't deal with that bad of service.
(2)C N.
Great TV set up in all areas. Huge covered patio has fans, misters and heaters and sun screens, as well as 11 TVs. Nice!! Wish they had more local beers, but they recently added 10 more taps (total of 30 now), which is great. No HH Sat/Sun.
(5)Kimberly W.
Everytime I go to bdubs I have an awesome time, yesterday did not hold any exceptions. In fact yesterday was the most fun I've ever had at bdubs and a huge part of that had to do with the Arizona Derby Dames being there. It was cool to see another sport other than your typical basketball, football, and baseball. It was also extremely awesome to see the girls that were on the TV screen sitting right next to me. Thanks Buffalo Wild Wings for showing me a new experience.
(5)Amina B.
Oh B-Dubs. Came here to watch the game and chat it up with my homeboys. They ordered some nachos and a couple of beers. I didn't eat so I can't really judge the food, but they seemed to have dug the nachos with chicken. Although my personal preference is to have some extra chips to scoop up straggler toppings, they were fine with the chip to topping ratio. It was a pretty standard B-Dubs experience. The only thing that could have been better was the way the check was handled. Homeboy put the gentlemen's nachos on my bill, even though they and only they consumed them (I didn't even order them...so that was confusing). I mean whatevs. We figured it out. Then once we were ready with our cards, we waited a good ten minutes for him to reappear, which he never did. We went inside to try to pay but this seemed too much for ye old B-Dubs to handle. Other than that, an average place for average food and average experiences.
(3)Eric M.
Took my little sister here for lunch for her 21st birthday and the service was awesome! Our Guest Experience Captain, Felica, was outstanding! She was definitely on her game when she greeted us. We asked her about the wings. She was quick to offer and suggest the different types of wing sauces. The way she described each sauce assured me that she definitely knew what she was talking about. She let us sample several sauces, 3 of which we actually chose. Felica also offered my sister samples of beer, 3 of which she never tried before and 3 of which she now loves. The experience and service here was unbelievable thanks in large part to Felica's knowledge of the menu/drinks, her down-to-earth personality, and her spectacular willingness to help out her guests. I'll definitely be referring friends to this location and I'll definitely be coming back very soon. Thanks for the outstanding service Felica!
(5)Neto A.
Unorganized from the beginning. Waiter outside was in a bad mood. New waiter was helpful. Food is good but takes too long to arrive. Waited 45 min just to get our check. Definitely not coming back..
(2)Mikey D.
Food was great! Service a little above average. Fast and friendly. Only complaint is it's a little too loud to have a conversation.
(4)Joseph I.
This is a good place to get together with friends, but nothing special to go alone. It can get loud at times, but what bar doesn't? My biggest pet peeve is that this is just a typical sports bar with a typical, sub-par, beer lineup. They have 25-35 taps (never really counted), and most of them are cliche beers. I never understood why they needed coors light, miller lite, bud light, bud, PBR, and Mich Ultra on the same lineup, due to the fact that they are virtually the same. Yes, I know they're going to be your top sellers with good margins and quick turnaround, but take 1 or 2 off and throw some better crafts on tap. Their crafts are just as cliche, with your typical Fat Tire, Sierra Nevada Pale Ale, 312 Urban Wheat. I do like that they support local with some Four Peaks brews, but overall, the tap lineup is a let down, but tolerable. I've never eaten here, but I'm sure the food is just as good as any other sports bar restuarant. I wouldnt ever choose to go here, but if friends decided to meet there, I would join.
(3)Blanca C.
Our server was great.. ! It wasn't very busy ,we got sat right away,everyone was nice even the manager stopped by to see how we were doing that rarely happens at bdubs, overall probably the best Buffalo wild wings that I have ever visited
(4)Susan R.
I have been to this location at Metro Center several times. The bartenders have always been very attentive and friendly. So far up to this point I have not received bad service or food.
(3)Just A.
First walked in and no one greeted us. A server even walked right past so I just went and sat myself in the bar tables knowing they're open seating. Our server, Stefani was one of the worst servers I've had before. I think she might of been training because someone was shadowing her but she didn't say a word and neither girl introduced the mysterious follower. There was no engagement no suggesting no anything. Service was slow. Food was no better. I love Bdubs but will never find myself at this location again. Go the extra couple miles and try a new location.
(2)Your M.
Went in for my lunch and Stefanie was the bartender. She was very fun and remembered me from my last visit, I thought that was great! Good suggestions and samples of new beers I wouldn't have tried on my own, and I was impressed with her knowledge of the beers themselves. My food came out quick and accurate. I left very satisfied.
(5)Matthew C.
Ordered a pickup of traditional hot buffalo wings and french fries. I've had better wings they were okay not that great. French fries were great though.
(3)M R.
BWW is suppose to be a sports bar, but they play their music very loud like you would have at a wild night club at midnight. The food and service is pretty much pretty good, and the Captains are in general friendly, with the exception for Becca she's a mouthy jerk. Me personally BWW having Captains is a joke, all they really do is interrupt the customers socializing and does nothing they promise. We've been going to this BWW since they opened, but the past 2-3 months a few of the Captains crank the music so loud that we have had to put ear plugs in. Yesterday once again when we showed up about 4:45 pm there was about 10 customers in the place. The music was rocking stupid loud Becca mentioned she's the (joke) Captain and she's there to make our stay pleasant. I asked her to please turn down the music, she replied she'll think about it but never did. When our server showed up I asked him to please turn down the music in the dinning area, he did. But after about 30 minutes of pleasant dinning, Becca decided to be a jerk again and cranked the music even louder than it was before. We quickly finished our drinks and left about one hour earlier than we normally do. We dine out 7 days a week at a different establishment, NEVER none of the other places is this rude with loud music. A few of the employees at BWW Metro have absolutey NO respect for the customers and do what they want. We've been there when they crank up the music so loud that young children start crying making it misurable for other customers. If it wasn't for the ignorance with the excessive loud music in a so called sports bar and the few jerk employees we have had to deal with, I would have given more stars. But after our experience last night compliments from a mouthy jerk Becca ruining our evening with excessively loud music 2 stars was actually to many. A few of these ignorant young people at BWW just doesn't seem to comprehend if you loose customers you won't make money. We survived many years without BWW Metro, and I'm pretty sure we'll do just fine at Native, Hooters, Chill's, Fajitas just to name a few in this area that we go to where we don't have to deal with ignorance with stupid loud music and ignorant captains. I did talk to Peter today (the big manager over several BWW) he appears to be ok with the loud music, we're not. IMO can the Captains idea and put them to work as servers actually taking care of the customers. The Captains do NOTHING when it comes to serving the customers with food and drink when the servers are not available. One good thing I'm not the only one doing a review on this place complaining about the stupid loud music.
(2)cassandra s.
We go here at the end of almost every month after class. It's a good time, everyone is always friendly, the staff is really accommodating to our group, and someone is always around to offer wing sauce samples. I feel a little weird giving 5 stars to a chain restaurant, but I've never had any problems here, they've never gotten our order wrong, we've never even had to wait for seats!
(5)Haydee M.
I was kinda skeptical about the wings they say are so amazing but it's true!! Great service, clean bathrooms & awesome food!!! I had the juicy steak burger and wasn't disappointed at all!! My waitress was amazing and was on top of all our needs! Coming here more often.
(5)Monica M.
Food was great. Service was not only friendly but fast. We will definitely be going back there soon.
(4)Amera S.
Ehhh, not too bad. 3.5 stars. It took awhile for a waiter to come to our table once we were seated, but once Patrick showed up, he was very attentive and sweet. The food came out quickly, thanks to him. I loved my strawberry mango margarita... definitely one of the best I've had. We ordered wings, seasoned fries, and mozzarella sticks. Patrick brought us a ton of dipping sauce and consistently checked on us. To be honest, as far as the service goes - it's definitely 5 stars. As far as the food goes, it's 3 stars. I really don't know if I would come back unless I was in the area and had a craving for wings.
(3)George D.
I had dinner here this evening (Tuesday July 9, 2013). I had cold wings and warm beer. I mentioned my issues to the manager on the way out and he acted like I was asking him the square root of a made up number. To add insult to injury, my boneless wings were less like wings, or even nuggets, more like crumbs and they cost $8!!!
(2)John B.
Best BWW location I ever been to and I'm from California! Super freindly staff and immediate service!
(5)aubrey f.
I went back twice since, and have to be honest both times was good food and great service. And I never told the servers about my previous experiences so I really do think it was a one off.
(5)