We need Dunkin Donuts in California! As for this location, their donuts were fresh and tasty. I'll visit them again when I'm back in the area.
(4)
Ron L.
Iced hazzlnut with two equals and skim milk rocks.
(4)
Michael S.
EXTRA BLACK COFFEE!!! That's All.. Great DD! The staff are super friendly and always get my order correct. I typically arrive as many do during the rush period so the fact that my order yet to be messed up shows excellent service. Yes, I do order more than black coffee here and there.
(5)
Beau F.
Love this place. Actually, today was awesome, because they usually only offer the "express dozen" through the drive thru, and the kids didn't want to go in, so the dude behind the speaker actually fulfilled my order as I wanted. The only thing that bugs the hell out of me is that they charge for 2 donuts when you get a long john. :-(
(4)
Yara V.
I've been to this DD several times, drive through and in the store. Coffee is good and doughnuts have always been fresh. They don't have a big variety of doughnuts and they change them constantly. My favorites are the Munchkins aka doughnut holes. My logic is that I get to taste a doughnut without the calories of eating a whole one. Yeah, well, that only works if you don't eat the whole box..... Service has been good, sometimes it even seems they have a lot of employees for such a small store. There's more people behind the counter than customers Go figures.
(4)
Jennifer G.
Finally went here to try the Frozen Hot Chocolate so I could compare it to Serendipities (see their review). Was only about 2.00 and tasted pretty much the same as the one at Serendipity. Don't waste your money at Serendipity. I also figured out the difference between a Chocolate milkshake and a frozen hot chocolate: The milk shake is made with milk, the frozen hot chocolate is not, its just ice and chocolate mix kinda like a chocolate slush. That's why you get more chocolate flavor in the Frozen Hot Chocolate. Anyways, now about this Dunkin.... the service was not very friendly. Additionally, we came here around 1:00 on a Sunday and ordered some doughnuts along with the Frozen Hot Chocolate. Needless to say, the doughnuts were not fresh in the slightest. The hubby said they tasted like they had been sitting around since the day before. Needless to say, I was not very impressed and would rather go to Krispy Kreme for doughnuts and if I ever want coffee, I already know that Dutch Brothers is the best with really friendly service as well.
(2)
Dave F.
How can the best Dunkin Donuts I ever been to be in Phoenix? I have never met a friendlier staff. Not like the Shell/DD in Hartford, damn you people in Phoenix are nice. Got my iced coffee to perfection (even made sure it was so...) Boston Cremes, aya it was so good. I went back for more (of course, I'm deprived at times) and a manager took over when it got busy, but even had time to chat to me. Grace under 7.30am pressure. Fucking unbelievable, but then I'm used to shitty service so what do I know.
(5)
Lily H.
I'm giving Dunkin Donuts only two stars because the morning crew seems to be the problem with this location. I have been here MULTIPLE times, hoping for good outcomes and about 60% of the time, something is wrong with my order. The latest issue: my French vanilla coolata was nothing but creamer! No coffee whatsoever! It was disgusting and of course I couldn't take it back because when I go there I'm on my way to work up in Scottsdale and I don't have time to turn around or call them to complain. Issues with the morning crew are mostly about my hash browns not being thoroughly cooked (there's usually 2 cold ones), but I've even gotten FROZEN hash browns before! What are they doing up there?! I know me, and I know I'm going to go back in the AM because I really love their breakfast sandwiches...but I think I'll wake up at my normal time on my day off for a change (like now at 4:45am) and try them again. That way, if they screw up, I can actually let them know how disappointing their service is, and maybe they can fix that.
(2)
Justin B.
A early stop at 4:01 am for a delicious iced caramel coffee with a blast of expresso for that WAKE ME UP moment .. The lady was friendly for being really early and super fast ... Awesome service ..
(5)
Amy B.
I come here a lot when I'm on this side of town for coffee, muffins and whatnot. I really do like dunkin donuts, but I don't come to this location often enough. The past few times I've come in here, its always been pretty busy. People in the drive thru, sitting at tables, etc. Today I came in about noonish and wanted to read the sunday paper and relax with a muffin and a cup of coffee. I was here about 30 minutes total and it was a okay. Seems like this one staffs a ton of teenagers as the last few times I've been in here that's who's helped me. Not that I mind, but a very young high school looking crowd seems to be working the counter. I got my coffee and blueberry muffin and hung out for a while. I got the last muffin! Already? I figured they'd make a ton more since its sunday and people would want more. Donuts and muffins were looking pretty hit. Atmosphere was good, lots going on. TV was on, so was the music and people were hanging out here enjoying their day. They have lots of tables indoors and out, but after having frequented a few other DD's, this one's not the coziest. Seems like others I've been to (depending on the location) have a more relaxed atmosphere with cushy chairs giving it more of a coffee house feel that a "hurry up eat and leave" type deal. As long as I'm in the area, I'll surely stop in here again. Not a bad place, just busy with a lot of kids running around, behind the counter and in the dining area itself.
(3)
Leonor C.
I really enjoy their coffee, I only wish that they had a table where you could add your own creamer. They never give you enough.
(3)
Mike D.
My homefield DD spot. The service is always good and the drive thru is always fast. This is the opposite of the Dobson location! My dog loves tagging along and splitting an old fashioned with me...it's our Saturday morning thing.
(4)
Frank V.
Pretty fast. Classic Dunkins! Always look forward to my next trip. People are always friendly. They have forgotten my order on a couple of items but have always been quick to remedy the situation.
(5)
Jen R.
Starting to experience a little disappointment the last few visits to my local DD. First let me say, DD hot coffee is always wonderful. I drink every last drop of each coffee I get there. The iced coffee is ok, but I prefer Starbucks iced coffee. The donuts never really change, same texture, same taste. My favorite is the pumpkin munchkin! Yum! Now that they have discontinued their punch card, DD has been pushing the app for a while. It's based on a point system, rather than a visit system. You get a free coffee for every 200 points (I think you earn 5 points for every dollar spent). Sounds like a good deal, right? Except the app only works about 20 percent of the time. It is so frustrating to load my card and then not be able to use it! Also disappointed that they are sometimes out of products in the middle of the afternoon (like bagels). Also one evening we were there and they only had a small selection of donuts left. They put them on the counter where all customers could breath/sneeze/cough all over them. Gross. The service used to be friendly, but now none of the employees act like they want to be there. It's sad. To the management-I'd visit a lot more if the app would just work right. It's so frustrating!!
(3)
Tiffany F.
Pros: yummy coffee, friendly staff. I've only been in the drive thru. Good doughnuts for a fast morning. I order a small or medium hot or iced coffee with mocha & cream & sugar. No wonder I like it right-sugar.
(5)
Paige F.
This location is a stop on the way to my 35-40 minute morning commute. The morning crew is usually very friendly and chipper at 6am and I'm a complicated coffee orderer. I pay with the DD app so I can get my points. Love the app!! The morning DD crew serve my hot coffee with cream, 6 splenda, SF toasted almond & coconut flavor with a smile and ALWAYS get my coffee right. Could not start out the commute or work day without that pick me up delivered with a smile. Thank you DD!!!
(5)
Nicole C.
So I am not a regular donut shop patron but I needed donuts for the crew at work. Someone mentioned "cronuts" which sounded interesting and I was directed to Dunkin' Donuts to find them. So my search begins at 5:00am, I don't know where a Dunkin' Donuts is so I hit google and head to one on the way to work only to find it is part of a car wash... I passed, that seemed a little weird to me. I called a co-worker who directed me to another Dunkin' by work. Off I went, now running late for work. I walk in and I don't hear a "Good morning" or "Hello" - admittedly I could have missed it - instead the first thing I hear is "Do you want coffee?" Even had there been a "good morning" it seemed an odd introduction. I respond "no thank you. I need to get 2 dozen donuts" I am abruptly and honestly rather rudely asked if I want the prefilled boxes and I get the distinct feeling that the employee clearly did not want to fill 2 boxes of donuts. Again, I do not do donuts on the regular so I ask what is in the prefilled boxes. The response is "all the most popular donuts." Which of course means nothing to me, and she must see the look on my face because she, again with what appears to be an unnecessary attitude, opens the box. As I expected no cronuts and clearly lots of cake donuts. It is my experience that cake donuts are almost always the donuts no one eats - I have seen the lonely leftovers in the break room. I say the prefilled is ok and can I get one more that I can choose. She grabs an empty box off the shelf and pushes it at the girl behind the cash register. The cashier was the saving grace - she was friendly and polite. Any other morning, I might have said forget it and headed to a bagel shop, but I was running late. The cashier was the one to help fill my additional box. As I scan the shelves I notice the croissant donut shelf is empty. It is 6:00am and there are 2 other people eating, no line, the drive through appears to be only moderately busy. Could they have run out? Could they have simply decided not to supply them? Based on my experience so far I assume the latter. Disappointed I pick my donuts. I ask for a bagel for myself since I was denied the opportunity to try the cronut. I ask for a "little" cream cheese and untoasted. I do not like warm cream cheese, it makes my stomach turn a bit. Unfortunately it was the first employee with the attitude that made my bagel. When I finally grab my bagel, already on the way to the office, the wrapper is warm. The bagel has been toasted and has so much cream cheese on it I could make a small cheesecake. I try it anyway and between the heat of toasting and the mass amount of cream cheese, moisture has made the bagel taste a bit like a semi-uncooked ball of dough. I toss it. I eat a mediocre donut and wish I had gone to Einstein's Bagels instead. Bottom line. I may get donuts for my work team in the future but they will not come from Dunkin' Donuts and most definitely not the one at I-10 and Chandler.
(1)
Delaney S.
Stopped at the drive-thru for iced coffee on the way to work this AM. Speed was average, but I found the employees quite nice! The man on the intercom checked to make sure I had the correct coupon before placing my order. Pull up to the window, and the cashier was very friendly. She asked about my dog in the backseat and offered to give him a donut hole. Sure, why not! My iced coffee w/ almond milk is VERY watered down, however. Tastes pretty bland and boring. Oh well, it was only 99 cents!
(3)
Franko L.
Rude staff Store appears closed pulled directly to the window and this punk tried to give me a lesson on how I should order at the window first after spending my money there I actually decided not to ever go there again cause I ordered lattes and it tasted like soap because milk pitcher wasn't rinsed correctly Will never go there again thanks to a rude staff Just an advise Next time learn how to talk to people when they r spending money at your store :)
(1)
M T.
Not a good donut but not a bad donut. The donuts are okay at best. Someone told me I don't know if it's true that the donuts are frozen and shipped from different location. I think this might be true because they don't taste fresh. The coffee was very good. In a nutshell this place will do in a pinch.
(3)
Jacqueline V.
They always get my order correct and have the best customer service. The wait is never too bad. This is my fave location
(5)
Caryn T.
I'm here every morning for my coffee and the staff is always friendly. I use the drive thru and have never had an issue ordering. They don't interrupt and are polite which is rare these days in a drive thru.
(5)
Andrea P.
Went through the drive thru to get two coffees and a half dozen donuts. The lid on the coffee wasn't secure and it spilled hot coffee all over my hand and inside my car. When I got home, they gave me the wrong donuts. Never again.
(1)
Janet F.
This is becoming a end of workday stop... Love the pick me up iced coffee and fast and friendly service
(5)
Pat O.
Super friendly staff and great customer service! This is a model location for what DDs should be like. The donuts are good and the coffee is on par with or better than the local Starbucks. I really like the sour cream donuts, probably my favorite donut at the location. The croissant donut wasn't bad but felt over priced. $1.99 lattes in the afternoon if you're looking for a sweet after work snack.
(5)
Meagan B.
Another quick stop for coffee near work for those days when I'm dragging. Why 3 stars instead of 4? Wish they'd serve their Dark Roast here. Sure, most people drink milkshakes as "coffee" these days, but come on, Dunkin Donuts! Have at least two roasts for your drip coffee crowd. You say "Friends Don't Let Friends Drink Starbucks", but Corporate Coffee Central is obviously doing something right by having three daily brews going. I'd be in trouble without the Turbo Boost! The Ice Cream flavored coffees were great! Didn't even need cream / sweetener. Wish this place would run some crazy promotion again like they did in 2009 for the Grand Opening: First 100 people to get t-shirts get free coffee for three months. Needless to say, you bet your ass my Mom, sister and I got in line at 3AM for that! :) DO SOMETHING LIKE THIS AGAIN, AHWATUKEE CREW! Not a big donut person; however, every now and then those Chocolate Munchkin Donut Hole Things call my name!
(3)
Andy G.
Not all that good, all things considered. I know one is begging for trouble when visiting a donut establishment 30 min before closing. A lot of the donuts were out of stock, which I have no gripe about. I don't exactly expect them to cook a whole bunch of fresh donuts at night when no one wants them. I do wonder what they do with the leftovers when they close, and two robust older men loitering in the lobby gave me a clue. The whole vibe of the place was "we're closing soon" which bothers me quite a bit. Chairs up on tables, and the counter jockey managing to work the phrase "we're closing soon" into his first sentence to us. Right, I get it. But no, my experience should be the same as the person who came in at 7 am, sorry. We got a dozen donuts from the paltry selection (it doesn't look like even at peak times they have that many different kinds of donuts) and even the ones we ate that same night tasted stale and gross. I got the sour cream donuts and they left a strange coating inside my mouth that took about 12 oz of scalding coffee to wash away. Yuck. The only reason it isn't one-star is because I already somewhat lowered my expectations due to going at night. However, if as a business you don't want to give evening customers a 5-star experience, then just save us all the grief and close at noon.
(2)
Jeff R.
I'm not sure about the other locations as I don't go here very often, but in the 3 times I have tried to go here they are pretty awful. In all 3 times I have been here they didn't seem to know what was going on and never get my coffee order correct. Maybe the menu is too complicated and there are too many coffee drinks that seem to have different names than all the other coffee establishments in the area. Anyway pretty much anyplace else around here is better than this place.
(2)
Melissa H.
I am updating my review because even though the coffee is good, the service is really inconsistent. Conversation in the drive thru today: Me: Do you have a special on lattes right now? DD: Ok, so one latte. Me: Are they on special? DD: LAUGHING. SILENCE. LAUGHING. Ya, 99 cents. Me: Ok, I will have one with non fat milk and vanilla syrup. DD: SILENCE. THEN LAUGHING. Ok, latte with splenda. Me: No, latte with nonfat milk and vanilla. DD. Ok boss, anything else? Me: No thank you. DD: Total at the window, boss. DD At Window: That will be $2.63. Me: I thought they were 99 cents. DD: Oh, ya. That will be $1.08. Me: Here is $1.10. DD: Thanks, have a nice day. Me: PAUSE WAITING FOR MY CHANGE. DD: STARES BLANKLY BACK AT ME. Then, I get to my office and try my coffee and there is no vanilla in it. Awesome. So, long story short: 1. Professionalism/manners are severely lacking. Also, please do not call me "boss." 2. You tried to overcharge me. 3. You got my order wrong. 4. You did not give me back my change. Granted, it is two cents, but it is still my change. Even though I still think the coffee is good, I may start heading back to Starbucks.
(2)
Leanne R.
Always friendly, always focused on YOU the customer. Efficient! And tasty too. Their hot beverages are great. Tried this seasons Pumpkin Latte last night and was surprised at how much it resembled Starbucks! I am a huge Starbucks fan and usually when I get a Pumpkin Latte anywhere else it's less flavorful and pretty watery. This was the bomb! And cheaper too ;)
(5)
David A.
Being from LA I was excited to try Dunking Donuts for the first time as we currently don't have these donuts here. I have seen many commercials for them and have heard of people coming back from the East coast rave about them... Well, these donuts are whackness!! I purchased a chocolate glazed and a regular raised glazed and both tasted like prepackaged donuts one purchases at the supermarket. I even went back another time on my last day in Phoenix to give it another shot and same thing, this time I purchased a custard filled donut and another raised glazed and they were as bland as the ones I purchased in my first visit here two days earlier. The iced coffee was OK, but for sure not great. Maybe I am used to much better and fresher donuts in the numerous mom and pop donut shops found in the LA area. I would not be surprised if Dunkin Donuts makes donuts that are prepacked and frozen delivered by a corporate supplier. They sure taste like it.
(2)
Laura L.
Love this location! They always get my order right and super fast line even during the busiest times! Love love love it!
(5)
Susan M.
Love this location. They get my order right everytime!
(5)
Steve F.
stopped here this weekend, late afternoon, and got some shriveled up donuts.... should have gone to Krispy Kreme!!!
(1)
Allison B.
This place was the highlight of our 4th of July 2010 San Francisco to Tucson (and back) road trip. Let me tell you that the promise of DD coffee an hour into the drive is the ONLY thing that will get the bf up at the crack of dawn. God bless Dunkin' for it's reliable cup o' joe and good old fashioned donuts! Wish you were in California.
(5)
Chad M.
It's Dunkin Donuts. You have to love it. I had a delicious egg and bacon flatbread, some vanilla coffee and 2 dozen donuts to go for the office. And everyone there was as thrilled as I was.
(5)
Michele E.
Stopped in this morning to get breakfast for my team and got a huge serving of bad attitude from the staff. This is the first and last time I'll set foot in this place. I'll go up the street to Einstein's where I can get food without the 'tude.
(1)
Christine D.
Dear Dunkin' Donuts, please stop sending coupons that you refuse to honor. After working in customer service for so long, nothing enrages me more than being on the receiving end of horrible customer service. I received a coupon for a free medium beverage (ANY BEVERAGE) for my birthday. Went through the drive-thru at the DD at 48th St. and Chandler Blvd. in Phoenix, AZ today during my lunch break. Ordered a medium iced caramel swirl latte, because again, the coupon said ANY beverage. The guy working at the drive-thru then asked if I was okay paying the difference. I asked why, since the coupon said ANY beverage. He then told me it was good on medium hot or iced coffee only. I then asked why there was a picture of a latte, and he said "that's a coffee." I told him to turn it over, and he goes "oh, that's just for promotional purposes." I then told him I didn't think it was right that I had to pay the difference, since the coupon said ANY beverage, but I'll pay it anyway. He then goes "well, oh well." Not SORRY for the inconvenience, or offering to have me speak with a manager. Just "oh well." I paid the 88 cents and drove off. Normally, I wouldn't get all worked up over 88 cents, but it's the principle of the matter. Not only was I treated rudely, but if you're not going to honor your own coupon, then you're practicing false advertising. I should've asked for a manager. I also should've mentioned that I worked for a different local DD about 4 years ago and was poised to become an assistant manager before leaving because I was sick of working with jerks like the one who served me today. Needless to say, I will never go to DD again. I don't care if they're more expensive - I will gladly take my business to Starbuck's from now on. At least the gentleman in that drive-thru yesterday was courteous and was willing to have a conversation with me. Sorry DD, but you did it to yourself.
(1)
Amy M.
Went to the grand opening this morning. It was a great experience. Love to see the healthy items on the menu and their website offers Nutrition Facts for all items so if you are going to splurge you know what's involved. The person who helped us, Joshua, was very friendly and he had been there since 3am this morning. Clean, upbeat vibe, great for Ahwatukee!
(5)
Sarah G.
I couldn't resist all the banners and balloons this morning so I made my way to the drive through for and early morning treat. I've never really been crazy about Dunkin but thought they are brand new and it's early maybe I'll get something fresh and tasty. I ordered one chocolate-chocolate donut with sprinkles. The girl hands me a bag with a plain cake donut with chocolate icing and sprinkles, no napkins. I had to throw it in reverse and tell her again I wanted a chocolate donut with chocolate frosting and sprinkles. Bag number 2 contains a chocolate donut with chocolate frosting, but no sprinkles and no napkins. The donut was fresh but it's texture was so weird like rubbery spongy cake, it tasted good after the first few bites but gave me the worst heart burn that I had nearly all day despite the heavy does of zantac and 4 bottles of water. Kind of hard to give stars here I don't hate it, I don't love it, but most likely will not be returning. I just think there are better donuts to be had.
(3)
J M.
First time at Dunkin' Donuts here in Ahwatukee (E. Chandler Blvd) - heck, first time at a DD ever, cuz I just got my free drink postcard for joining the loyalty club. But I won't go back and am sorry now I bought a Groupon-type thing so I still have $10 to spend there. The tall "Lite Latte" with sugar-free vanilla flavoring was by far the worst latte I've ever had, and I've been to literally dozens of different espresso stands in the Pacific NW. Maybe McDonald's lattes are worse, but Starbucks lattes are far, far better. I took one drink, gave it back, and asked for more flavoring. The second time around wasn't any better - I couldn't taste any difference. And the people at the window acted like they were indifferent, bored, amateurs, not there by choice - what a contrast with the bright, cheerful, chipper greeting from a Starbucks barista five minutes later (my hubby wanted his Starbucks, not some DD drink). DD should take some customer service lessons from Starbucks. I'm very disappointed.
(2)
Frank V.
Pretty fast. Classic Dunkins! Always look forward to my next trip. People are always friendly. They have forgotten my order on a couple of items but have always been quick to remedy the situation.
(5)
Jen R.
Starting to experience a little disappointment the last few visits to my local DD. First let me say, DD hot coffee is always wonderful. I drink every last drop of each coffee I get there. The iced coffee is ok, but I prefer Starbucks iced coffee. The donuts never really change, same texture, same taste. My favorite is the pumpkin munchkin! Yum! Now that they have discontinued their punch card, DD has been pushing the app for a while. It's based on a point system, rather than a visit system. You get a free coffee for every 200 points (I think you earn 5 points for every dollar spent). Sounds like a good deal, right? Except the app only works about 20 percent of the time. It is so frustrating to load my card and then not be able to use it! Also disappointed that they are sometimes out of products in the middle of the afternoon (like bagels). Also one evening we were there and they only had a small selection of donuts left. They put them on the counter where all customers could breath/sneeze/cough all over them. Gross. The service used to be friendly, but now none of the employees act like they want to be there. It's sad. To the management-I'd visit a lot more if the app would just work right. It's so frustrating!!
(3)
Nicole C.
So I am not a regular donut shop patron but I needed donuts for the crew at work. Someone mentioned "cronuts" which sounded interesting and I was directed to Dunkin' Donuts to find them. So my search begins at 5:00am, I don't know where a Dunkin' Donuts is so I hit google and head to one on the way to work only to find it is part of a car wash... I passed, that seemed a little weird to me. I called a co-worker who directed me to another Dunkin' by work. Off I went, now running late for work. I walk in and I don't hear a "Good morning" or "Hello" - admittedly I could have missed it - instead the first thing I hear is "Do you want coffee?" Even had there been a "good morning" it seemed an odd introduction. I respond "no thank you. I need to get 2 dozen donuts" I am abruptly and honestly rather rudely asked if I want the prefilled boxes and I get the distinct feeling that the employee clearly did not want to fill 2 boxes of donuts. Again, I do not do donuts on the regular so I ask what is in the prefilled boxes. The response is "all the most popular donuts." Which of course means nothing to me, and she must see the look on my face because she, again with what appears to be an unnecessary attitude, opens the box. As I expected no cronuts and clearly lots of cake donuts. It is my experience that cake donuts are almost always the donuts no one eats - I have seen the lonely leftovers in the break room. I say the prefilled is ok and can I get one more that I can choose. She grabs an empty box off the shelf and pushes it at the girl behind the cash register. The cashier was the saving grace - she was friendly and polite. Any other morning, I might have said forget it and headed to a bagel shop, but I was running late. The cashier was the one to help fill my additional box. As I scan the shelves I notice the croissant donut shelf is empty. It is 6:00am and there are 2 other people eating, no line, the drive through appears to be only moderately busy. Could they have run out? Could they have simply decided not to supply them? Based on my experience so far I assume the latter. Disappointed I pick my donuts. I ask for a bagel for myself since I was denied the opportunity to try the cronut. I ask for a "little" cream cheese and untoasted. I do not like warm cream cheese, it makes my stomach turn a bit. Unfortunately it was the first employee with the attitude that made my bagel. When I finally grab my bagel, already on the way to the office, the wrapper is warm. The bagel has been toasted and has so much cream cheese on it I could make a small cheesecake. I try it anyway and between the heat of toasting and the mass amount of cream cheese, moisture has made the bagel taste a bit like a semi-uncooked ball of dough. I toss it. I eat a mediocre donut and wish I had gone to Einstein's Bagels instead. Bottom line. I may get donuts for my work team in the future but they will not come from Dunkin' Donuts and most definitely not the one at I-10 and Chandler.
(1)
Delaney S.
Stopped at the drive-thru for iced coffee on the way to work this AM. Speed was average, but I found the employees quite nice! The man on the intercom checked to make sure I had the correct coupon before placing my order. Pull up to the window, and the cashier was very friendly. She asked about my dog in the backseat and offered to give him a donut hole. Sure, why not! My iced coffee w/ almond milk is VERY watered down, however. Tastes pretty bland and boring. Oh well, it was only 99 cents!
(3)
Tiffany F.
Pros: yummy coffee, friendly staff. I've only been in the drive thru. Good doughnuts for a fast morning. I order a small or medium hot or iced coffee with mocha & cream & sugar. No wonder I like it right-sugar.
(5)
Paige F.
This location is a stop on the way to my 35-40 minute morning commute. The morning crew is usually very friendly and chipper at 6am and I'm a complicated coffee orderer. I pay with the DD app so I can get my points. Love the app!! The morning DD crew serve my hot coffee with cream, 6 splenda, SF toasted almond & coconut flavor with a smile and ALWAYS get my coffee right. Could not start out the commute or work day without that pick me up delivered with a smile. Thank you DD!!!
(5)
Franko L.
Rude staff Store appears closed pulled directly to the window and this punk tried to give me a lesson on how I should order at the window first after spending my money there I actually decided not to ever go there again cause I ordered lattes and it tasted like soap because milk pitcher wasn't rinsed correctly Will never go there again thanks to a rude staff Just an advise Next time learn how to talk to people when they r spending money at your store :)
(1)
M T.
Not a good donut but not a bad donut. The donuts are okay at best. Someone told me I don't know if it's true that the donuts are frozen and shipped from different location. I think this might be true because they don't taste fresh. The coffee was very good. In a nutshell this place will do in a pinch.
(3)
Jacqueline V.
They always get my order correct and have the best customer service. The wait is never too bad. This is my fave location
(5)
Caryn T.
I'm here every morning for my coffee and the staff is always friendly. I use the drive thru and have never had an issue ordering. They don't interrupt and are polite which is rare these days in a drive thru.
(5)
Andrea P.
Went through the drive thru to get two coffees and a half dozen donuts. The lid on the coffee wasn't secure and it spilled hot coffee all over my hand and inside my car. When I got home, they gave me the wrong donuts. Never again.
(1)
Janet F.
This is becoming a end of workday stop... Love the pick me up iced coffee and fast and friendly service
(5)
Pat O.
Super friendly staff and great customer service! This is a model location for what DDs should be like. The donuts are good and the coffee is on par with or better than the local Starbucks. I really like the sour cream donuts, probably my favorite donut at the location. The croissant donut wasn't bad but felt over priced. $1.99 lattes in the afternoon if you're looking for a sweet after work snack.
(5)
Meagan B.
Another quick stop for coffee near work for those days when I'm dragging. Why 3 stars instead of 4? Wish they'd serve their Dark Roast here. Sure, most people drink milkshakes as "coffee" these days, but come on, Dunkin Donuts! Have at least two roasts for your drip coffee crowd. You say "Friends Don't Let Friends Drink Starbucks", but Corporate Coffee Central is obviously doing something right by having three daily brews going. I'd be in trouble without the Turbo Boost! The Ice Cream flavored coffees were great! Didn't even need cream / sweetener. Wish this place would run some crazy promotion again like they did in 2009 for the Grand Opening: First 100 people to get t-shirts get free coffee for three months. Needless to say, you bet your ass my Mom, sister and I got in line at 3AM for that! :) DO SOMETHING LIKE THIS AGAIN, AHWATUKEE CREW! Not a big donut person; however, every now and then those Chocolate Munchkin Donut Hole Things call my name!
(3)
Lily H.
I'm giving Dunkin Donuts only two stars because the morning crew seems to be the problem with this location. I have been here MULTIPLE times, hoping for good outcomes and about 60% of the time, something is wrong with my order. The latest issue: my French vanilla coolata was nothing but creamer! No coffee whatsoever! It was disgusting and of course I couldn't take it back because when I go there I'm on my way to work up in Scottsdale and I don't have time to turn around or call them to complain. Issues with the morning crew are mostly about my hash browns not being thoroughly cooked (there's usually 2 cold ones), but I've even gotten FROZEN hash browns before! What are they doing up there?! I know me, and I know I'm going to go back in the AM because I really love their breakfast sandwiches...but I think I'll wake up at my normal time on my day off for a change (like now at 4:45am) and try them again. That way, if they screw up, I can actually let them know how disappointing their service is, and maybe they can fix that.
(2)
Justin B.
A early stop at 4:01 am for a delicious iced caramel coffee with a blast of expresso for that WAKE ME UP moment .. The lady was friendly for being really early and super fast ... Awesome service ..
(5)
Sal H.
We need Dunkin Donuts in California! As for this location, their donuts were fresh and tasty. I'll visit them again when I'm back in the area.
(4)
Ron L.
Iced hazzlnut with two equals and skim milk rocks.
(4)
Michael S.
EXTRA BLACK COFFEE!!! That's All.. Great DD! The staff are super friendly and always get my order correct. I typically arrive as many do during the rush period so the fact that my order yet to be messed up shows excellent service. Yes, I do order more than black coffee here and there.
(5)
Beau F.
Love this place. Actually, today was awesome, because they usually only offer the "express dozen" through the drive thru, and the kids didn't want to go in, so the dude behind the speaker actually fulfilled my order as I wanted. The only thing that bugs the hell out of me is that they charge for 2 donuts when you get a long john. :-(
(4)
Amy B.
I come here a lot when I'm on this side of town for coffee, muffins and whatnot. I really do like dunkin donuts, but I don't come to this location often enough. The past few times I've come in here, its always been pretty busy. People in the drive thru, sitting at tables, etc. Today I came in about noonish and wanted to read the sunday paper and relax with a muffin and a cup of coffee. I was here about 30 minutes total and it was a okay. Seems like this one staffs a ton of teenagers as the last few times I've been in here that's who's helped me. Not that I mind, but a very young high school looking crowd seems to be working the counter. I got my coffee and blueberry muffin and hung out for a while. I got the last muffin! Already? I figured they'd make a ton more since its sunday and people would want more. Donuts and muffins were looking pretty hit. Atmosphere was good, lots going on. TV was on, so was the music and people were hanging out here enjoying their day. They have lots of tables indoors and out, but after having frequented a few other DD's, this one's not the coziest. Seems like others I've been to (depending on the location) have a more relaxed atmosphere with cushy chairs giving it more of a coffee house feel that a "hurry up eat and leave" type deal. As long as I'm in the area, I'll surely stop in here again. Not a bad place, just busy with a lot of kids running around, behind the counter and in the dining area itself.
(3)
Leonor C.
I really enjoy their coffee, I only wish that they had a table where you could add your own creamer. They never give you enough.
(3)
Mike D.
My homefield DD spot. The service is always good and the drive thru is always fast. This is the opposite of the Dobson location! My dog loves tagging along and splitting an old fashioned with me...it's our Saturday morning thing.
(4)
David A.
Being from LA I was excited to try Dunking Donuts for the first time as we currently don't have these donuts here. I have seen many commercials for them and have heard of people coming back from the East coast rave about them... Well, these donuts are whackness!! I purchased a chocolate glazed and a regular raised glazed and both tasted like prepackaged donuts one purchases at the supermarket. I even went back another time on my last day in Phoenix to give it another shot and same thing, this time I purchased a custard filled donut and another raised glazed and they were as bland as the ones I purchased in my first visit here two days earlier. The iced coffee was OK, but for sure not great. Maybe I am used to much better and fresher donuts in the numerous mom and pop donut shops found in the LA area. I would not be surprised if Dunkin Donuts makes donuts that are prepacked and frozen delivered by a corporate supplier. They sure taste like it.
(2)
Laura L.
Love this location! They always get my order right and super fast line even during the busiest times! Love love love it!
(5)
Susan M.
Love this location. They get my order right everytime!
(5)
Steve F.
stopped here this weekend, late afternoon, and got some shriveled up donuts.... should have gone to Krispy Kreme!!!
(1)
Andy G.
Not all that good, all things considered. I know one is begging for trouble when visiting a donut establishment 30 min before closing. A lot of the donuts were out of stock, which I have no gripe about. I don't exactly expect them to cook a whole bunch of fresh donuts at night when no one wants them. I do wonder what they do with the leftovers when they close, and two robust older men loitering in the lobby gave me a clue. The whole vibe of the place was "we're closing soon" which bothers me quite a bit. Chairs up on tables, and the counter jockey managing to work the phrase "we're closing soon" into his first sentence to us. Right, I get it. But no, my experience should be the same as the person who came in at 7 am, sorry. We got a dozen donuts from the paltry selection (it doesn't look like even at peak times they have that many different kinds of donuts) and even the ones we ate that same night tasted stale and gross. I got the sour cream donuts and they left a strange coating inside my mouth that took about 12 oz of scalding coffee to wash away. Yuck. The only reason it isn't one-star is because I already somewhat lowered my expectations due to going at night. However, if as a business you don't want to give evening customers a 5-star experience, then just save us all the grief and close at noon.
(2)
Jeff R.
I'm not sure about the other locations as I don't go here very often, but in the 3 times I have tried to go here they are pretty awful. In all 3 times I have been here they didn't seem to know what was going on and never get my coffee order correct. Maybe the menu is too complicated and there are too many coffee drinks that seem to have different names than all the other coffee establishments in the area. Anyway pretty much anyplace else around here is better than this place.
(2)
Melissa H.
I am updating my review because even though the coffee is good, the service is really inconsistent. Conversation in the drive thru today: Me: Do you have a special on lattes right now? DD: Ok, so one latte. Me: Are they on special? DD: LAUGHING. SILENCE. LAUGHING. Ya, 99 cents. Me: Ok, I will have one with non fat milk and vanilla syrup. DD: SILENCE. THEN LAUGHING. Ok, latte with splenda. Me: No, latte with nonfat milk and vanilla. DD. Ok boss, anything else? Me: No thank you. DD: Total at the window, boss. DD At Window: That will be $2.63. Me: I thought they were 99 cents. DD: Oh, ya. That will be $1.08. Me: Here is $1.10. DD: Thanks, have a nice day. Me: PAUSE WAITING FOR MY CHANGE. DD: STARES BLANKLY BACK AT ME. Then, I get to my office and try my coffee and there is no vanilla in it. Awesome. So, long story short: 1. Professionalism/manners are severely lacking. Also, please do not call me "boss." 2. You tried to overcharge me. 3. You got my order wrong. 4. You did not give me back my change. Granted, it is two cents, but it is still my change. Even though I still think the coffee is good, I may start heading back to Starbucks.
(2)
Leanne R.
Always friendly, always focused on YOU the customer. Efficient! And tasty too. Their hot beverages are great. Tried this seasons Pumpkin Latte last night and was surprised at how much it resembled Starbucks! I am a huge Starbucks fan and usually when I get a Pumpkin Latte anywhere else it's less flavorful and pretty watery. This was the bomb! And cheaper too ;)
(5)
Yara V.
I've been to this DD several times, drive through and in the store. Coffee is good and doughnuts have always been fresh. They don't have a big variety of doughnuts and they change them constantly. My favorites are the Munchkins aka doughnut holes. My logic is that I get to taste a doughnut without the calories of eating a whole one. Yeah, well, that only works if you don't eat the whole box..... Service has been good, sometimes it even seems they have a lot of employees for such a small store. There's more people behind the counter than customers Go figures.
(4)
Jennifer G.
Finally went here to try the Frozen Hot Chocolate so I could compare it to Serendipities (see their review). Was only about 2.00 and tasted pretty much the same as the one at Serendipity. Don't waste your money at Serendipity. I also figured out the difference between a Chocolate milkshake and a frozen hot chocolate: The milk shake is made with milk, the frozen hot chocolate is not, its just ice and chocolate mix kinda like a chocolate slush. That's why you get more chocolate flavor in the Frozen Hot Chocolate. Anyways, now about this Dunkin.... the service was not very friendly. Additionally, we came here around 1:00 on a Sunday and ordered some doughnuts along with the Frozen Hot Chocolate. Needless to say, the doughnuts were not fresh in the slightest. The hubby said they tasted like they had been sitting around since the day before. Needless to say, I was not very impressed and would rather go to Krispy Kreme for doughnuts and if I ever want coffee, I already know that Dutch Brothers is the best with really friendly service as well.
(2)
Dave F.
How can the best Dunkin Donuts I ever been to be in Phoenix? I have never met a friendlier staff. Not like the Shell/DD in Hartford, damn you people in Phoenix are nice. Got my iced coffee to perfection (even made sure it was so...) Boston Cremes, aya it was so good. I went back for more (of course, I'm deprived at times) and a manager took over when it got busy, but even had time to chat to me. Grace under 7.30am pressure. Fucking unbelievable, but then I'm used to shitty service so what do I know.
(5)
Allison B.
This place was the highlight of our 4th of July 2010 San Francisco to Tucson (and back) road trip. Let me tell you that the promise of DD coffee an hour into the drive is the ONLY thing that will get the bf up at the crack of dawn. God bless Dunkin' for it's reliable cup o' joe and good old fashioned donuts! Wish you were in California.
(5)
Chad M.
It's Dunkin Donuts. You have to love it. I had a delicious egg and bacon flatbread, some vanilla coffee and 2 dozen donuts to go for the office. And everyone there was as thrilled as I was.
(5)
Michele E.
Stopped in this morning to get breakfast for my team and got a huge serving of bad attitude from the staff. This is the first and last time I'll set foot in this place. I'll go up the street to Einstein's where I can get food without the 'tude.
(1)
Christine D.
Dear Dunkin' Donuts, please stop sending coupons that you refuse to honor. After working in customer service for so long, nothing enrages me more than being on the receiving end of horrible customer service. I received a coupon for a free medium beverage (ANY BEVERAGE) for my birthday. Went through the drive-thru at the DD at 48th St. and Chandler Blvd. in Phoenix, AZ today during my lunch break. Ordered a medium iced caramel swirl latte, because again, the coupon said ANY beverage. The guy working at the drive-thru then asked if I was okay paying the difference. I asked why, since the coupon said ANY beverage. He then told me it was good on medium hot or iced coffee only. I then asked why there was a picture of a latte, and he said "that's a coffee." I told him to turn it over, and he goes "oh, that's just for promotional purposes." I then told him I didn't think it was right that I had to pay the difference, since the coupon said ANY beverage, but I'll pay it anyway. He then goes "well, oh well." Not SORRY for the inconvenience, or offering to have me speak with a manager. Just "oh well." I paid the 88 cents and drove off. Normally, I wouldn't get all worked up over 88 cents, but it's the principle of the matter. Not only was I treated rudely, but if you're not going to honor your own coupon, then you're practicing false advertising. I should've asked for a manager. I also should've mentioned that I worked for a different local DD about 4 years ago and was poised to become an assistant manager before leaving because I was sick of working with jerks like the one who served me today. Needless to say, I will never go to DD again. I don't care if they're more expensive - I will gladly take my business to Starbuck's from now on. At least the gentleman in that drive-thru yesterday was courteous and was willing to have a conversation with me. Sorry DD, but you did it to yourself.
(1)
Amy M.
Went to the grand opening this morning. It was a great experience. Love to see the healthy items on the menu and their website offers Nutrition Facts for all items so if you are going to splurge you know what's involved. The person who helped us, Joshua, was very friendly and he had been there since 3am this morning. Clean, upbeat vibe, great for Ahwatukee!
(5)
Sarah G.
I couldn't resist all the banners and balloons this morning so I made my way to the drive through for and early morning treat. I've never really been crazy about Dunkin but thought they are brand new and it's early maybe I'll get something fresh and tasty. I ordered one chocolate-chocolate donut with sprinkles. The girl hands me a bag with a plain cake donut with chocolate icing and sprinkles, no napkins. I had to throw it in reverse and tell her again I wanted a chocolate donut with chocolate frosting and sprinkles. Bag number 2 contains a chocolate donut with chocolate frosting, but no sprinkles and no napkins. The donut was fresh but it's texture was so weird like rubbery spongy cake, it tasted good after the first few bites but gave me the worst heart burn that I had nearly all day despite the heavy does of zantac and 4 bottles of water. Kind of hard to give stars here I don't hate it, I don't love it, but most likely will not be returning. I just think there are better donuts to be had.
(3)
J M.
First time at Dunkin' Donuts here in Ahwatukee (E. Chandler Blvd) - heck, first time at a DD ever, cuz I just got my free drink postcard for joining the loyalty club. But I won't go back and am sorry now I bought a Groupon-type thing so I still have $10 to spend there. The tall "Lite Latte" with sugar-free vanilla flavoring was by far the worst latte I've ever had, and I've been to literally dozens of different espresso stands in the Pacific NW. Maybe McDonald's lattes are worse, but Starbucks lattes are far, far better. I took one drink, gave it back, and asked for more flavoring. The second time around wasn't any better - I couldn't taste any difference. And the people at the window acted like they were indifferent, bored, amateurs, not there by choice - what a contrast with the bright, cheerful, chipper greeting from a Starbucks barista five minutes later (my hubby wanted his Starbucks, not some DD drink). DD should take some customer service lessons from Starbucks. I'm very disappointed.
Sal H.
We need Dunkin Donuts in California! As for this location, their donuts were fresh and tasty. I'll visit them again when I'm back in the area.
(4)Ron L.
Iced hazzlnut with two equals and skim milk rocks.
(4)Michael S.
EXTRA BLACK COFFEE!!! That's All.. Great DD! The staff are super friendly and always get my order correct. I typically arrive as many do during the rush period so the fact that my order yet to be messed up shows excellent service. Yes, I do order more than black coffee here and there.
(5)Beau F.
Love this place. Actually, today was awesome, because they usually only offer the "express dozen" through the drive thru, and the kids didn't want to go in, so the dude behind the speaker actually fulfilled my order as I wanted. The only thing that bugs the hell out of me is that they charge for 2 donuts when you get a long john. :-(
(4)Yara V.
I've been to this DD several times, drive through and in the store. Coffee is good and doughnuts have always been fresh. They don't have a big variety of doughnuts and they change them constantly. My favorites are the Munchkins aka doughnut holes. My logic is that I get to taste a doughnut without the calories of eating a whole one. Yeah, well, that only works if you don't eat the whole box..... Service has been good, sometimes it even seems they have a lot of employees for such a small store. There's more people behind the counter than customers Go figures.
(4)Jennifer G.
Finally went here to try the Frozen Hot Chocolate so I could compare it to Serendipities (see their review). Was only about 2.00 and tasted pretty much the same as the one at Serendipity. Don't waste your money at Serendipity. I also figured out the difference between a Chocolate milkshake and a frozen hot chocolate: The milk shake is made with milk, the frozen hot chocolate is not, its just ice and chocolate mix kinda like a chocolate slush. That's why you get more chocolate flavor in the Frozen Hot Chocolate. Anyways, now about this Dunkin.... the service was not very friendly. Additionally, we came here around 1:00 on a Sunday and ordered some doughnuts along with the Frozen Hot Chocolate. Needless to say, the doughnuts were not fresh in the slightest. The hubby said they tasted like they had been sitting around since the day before. Needless to say, I was not very impressed and would rather go to Krispy Kreme for doughnuts and if I ever want coffee, I already know that Dutch Brothers is the best with really friendly service as well.
(2)Dave F.
How can the best Dunkin Donuts I ever been to be in Phoenix? I have never met a friendlier staff. Not like the Shell/DD in Hartford, damn you people in Phoenix are nice. Got my iced coffee to perfection (even made sure it was so...) Boston Cremes, aya it was so good. I went back for more (of course, I'm deprived at times) and a manager took over when it got busy, but even had time to chat to me. Grace under 7.30am pressure. Fucking unbelievable, but then I'm used to shitty service so what do I know.
(5)Lily H.
I'm giving Dunkin Donuts only two stars because the morning crew seems to be the problem with this location. I have been here MULTIPLE times, hoping for good outcomes and about 60% of the time, something is wrong with my order. The latest issue: my French vanilla coolata was nothing but creamer! No coffee whatsoever! It was disgusting and of course I couldn't take it back because when I go there I'm on my way to work up in Scottsdale and I don't have time to turn around or call them to complain. Issues with the morning crew are mostly about my hash browns not being thoroughly cooked (there's usually 2 cold ones), but I've even gotten FROZEN hash browns before! What are they doing up there?! I know me, and I know I'm going to go back in the AM because I really love their breakfast sandwiches...but I think I'll wake up at my normal time on my day off for a change (like now at 4:45am) and try them again. That way, if they screw up, I can actually let them know how disappointing their service is, and maybe they can fix that.
(2)Justin B.
A early stop at 4:01 am for a delicious iced caramel coffee with a blast of expresso for that WAKE ME UP moment .. The lady was friendly for being really early and super fast ... Awesome service ..
(5)Amy B.
I come here a lot when I'm on this side of town for coffee, muffins and whatnot. I really do like dunkin donuts, but I don't come to this location often enough. The past few times I've come in here, its always been pretty busy. People in the drive thru, sitting at tables, etc. Today I came in about noonish and wanted to read the sunday paper and relax with a muffin and a cup of coffee. I was here about 30 minutes total and it was a okay. Seems like this one staffs a ton of teenagers as the last few times I've been in here that's who's helped me. Not that I mind, but a very young high school looking crowd seems to be working the counter. I got my coffee and blueberry muffin and hung out for a while. I got the last muffin! Already? I figured they'd make a ton more since its sunday and people would want more. Donuts and muffins were looking pretty hit. Atmosphere was good, lots going on. TV was on, so was the music and people were hanging out here enjoying their day. They have lots of tables indoors and out, but after having frequented a few other DD's, this one's not the coziest. Seems like others I've been to (depending on the location) have a more relaxed atmosphere with cushy chairs giving it more of a coffee house feel that a "hurry up eat and leave" type deal. As long as I'm in the area, I'll surely stop in here again. Not a bad place, just busy with a lot of kids running around, behind the counter and in the dining area itself.
(3)Leonor C.
I really enjoy their coffee, I only wish that they had a table where you could add your own creamer. They never give you enough.
(3)Mike D.
My homefield DD spot. The service is always good and the drive thru is always fast. This is the opposite of the Dobson location! My dog loves tagging along and splitting an old fashioned with me...it's our Saturday morning thing.
(4)Frank V.
Pretty fast. Classic Dunkins! Always look forward to my next trip. People are always friendly. They have forgotten my order on a couple of items but have always been quick to remedy the situation.
(5)Jen R.
Starting to experience a little disappointment the last few visits to my local DD. First let me say, DD hot coffee is always wonderful. I drink every last drop of each coffee I get there. The iced coffee is ok, but I prefer Starbucks iced coffee. The donuts never really change, same texture, same taste. My favorite is the pumpkin munchkin! Yum! Now that they have discontinued their punch card, DD has been pushing the app for a while. It's based on a point system, rather than a visit system. You get a free coffee for every 200 points (I think you earn 5 points for every dollar spent). Sounds like a good deal, right? Except the app only works about 20 percent of the time. It is so frustrating to load my card and then not be able to use it! Also disappointed that they are sometimes out of products in the middle of the afternoon (like bagels). Also one evening we were there and they only had a small selection of donuts left. They put them on the counter where all customers could breath/sneeze/cough all over them. Gross. The service used to be friendly, but now none of the employees act like they want to be there. It's sad. To the management-I'd visit a lot more if the app would just work right. It's so frustrating!!
(3)Tiffany F.
Pros: yummy coffee, friendly staff. I've only been in the drive thru. Good doughnuts for a fast morning. I order a small or medium hot or iced coffee with mocha & cream & sugar. No wonder I like it right-sugar.
(5)Paige F.
This location is a stop on the way to my 35-40 minute morning commute. The morning crew is usually very friendly and chipper at 6am and I'm a complicated coffee orderer. I pay with the DD app so I can get my points. Love the app!! The morning DD crew serve my hot coffee with cream, 6 splenda, SF toasted almond & coconut flavor with a smile and ALWAYS get my coffee right. Could not start out the commute or work day without that pick me up delivered with a smile. Thank you DD!!!
(5)Nicole C.
So I am not a regular donut shop patron but I needed donuts for the crew at work. Someone mentioned "cronuts" which sounded interesting and I was directed to Dunkin' Donuts to find them. So my search begins at 5:00am, I don't know where a Dunkin' Donuts is so I hit google and head to one on the way to work only to find it is part of a car wash... I passed, that seemed a little weird to me. I called a co-worker who directed me to another Dunkin' by work. Off I went, now running late for work. I walk in and I don't hear a "Good morning" or "Hello" - admittedly I could have missed it - instead the first thing I hear is "Do you want coffee?" Even had there been a "good morning" it seemed an odd introduction. I respond "no thank you. I need to get 2 dozen donuts" I am abruptly and honestly rather rudely asked if I want the prefilled boxes and I get the distinct feeling that the employee clearly did not want to fill 2 boxes of donuts. Again, I do not do donuts on the regular so I ask what is in the prefilled boxes. The response is "all the most popular donuts." Which of course means nothing to me, and she must see the look on my face because she, again with what appears to be an unnecessary attitude, opens the box. As I expected no cronuts and clearly lots of cake donuts. It is my experience that cake donuts are almost always the donuts no one eats - I have seen the lonely leftovers in the break room. I say the prefilled is ok and can I get one more that I can choose. She grabs an empty box off the shelf and pushes it at the girl behind the cash register. The cashier was the saving grace - she was friendly and polite. Any other morning, I might have said forget it and headed to a bagel shop, but I was running late. The cashier was the one to help fill my additional box. As I scan the shelves I notice the croissant donut shelf is empty. It is 6:00am and there are 2 other people eating, no line, the drive through appears to be only moderately busy. Could they have run out? Could they have simply decided not to supply them? Based on my experience so far I assume the latter. Disappointed I pick my donuts. I ask for a bagel for myself since I was denied the opportunity to try the cronut. I ask for a "little" cream cheese and untoasted. I do not like warm cream cheese, it makes my stomach turn a bit. Unfortunately it was the first employee with the attitude that made my bagel. When I finally grab my bagel, already on the way to the office, the wrapper is warm. The bagel has been toasted and has so much cream cheese on it I could make a small cheesecake. I try it anyway and between the heat of toasting and the mass amount of cream cheese, moisture has made the bagel taste a bit like a semi-uncooked ball of dough. I toss it. I eat a mediocre donut and wish I had gone to Einstein's Bagels instead. Bottom line. I may get donuts for my work team in the future but they will not come from Dunkin' Donuts and most definitely not the one at I-10 and Chandler.
(1)Delaney S.
Stopped at the drive-thru for iced coffee on the way to work this AM. Speed was average, but I found the employees quite nice! The man on the intercom checked to make sure I had the correct coupon before placing my order. Pull up to the window, and the cashier was very friendly. She asked about my dog in the backseat and offered to give him a donut hole. Sure, why not! My iced coffee w/ almond milk is VERY watered down, however. Tastes pretty bland and boring. Oh well, it was only 99 cents!
(3)Franko L.
Rude staff Store appears closed pulled directly to the window and this punk tried to give me a lesson on how I should order at the window first after spending my money there I actually decided not to ever go there again cause I ordered lattes and it tasted like soap because milk pitcher wasn't rinsed correctly Will never go there again thanks to a rude staff Just an advise Next time learn how to talk to people when they r spending money at your store :)
(1)M T.
Not a good donut but not a bad donut. The donuts are okay at best. Someone told me I don't know if it's true that the donuts are frozen and shipped from different location. I think this might be true because they don't taste fresh. The coffee was very good. In a nutshell this place will do in a pinch.
(3)Jacqueline V.
They always get my order correct and have the best customer service. The wait is never too bad. This is my fave location
(5)Caryn T.
I'm here every morning for my coffee and the staff is always friendly. I use the drive thru and have never had an issue ordering. They don't interrupt and are polite which is rare these days in a drive thru.
(5)Andrea P.
Went through the drive thru to get two coffees and a half dozen donuts. The lid on the coffee wasn't secure and it spilled hot coffee all over my hand and inside my car. When I got home, they gave me the wrong donuts. Never again.
(1)Janet F.
This is becoming a end of workday stop... Love the pick me up iced coffee and fast and friendly service
(5)Pat O.
Super friendly staff and great customer service! This is a model location for what DDs should be like. The donuts are good and the coffee is on par with or better than the local Starbucks. I really like the sour cream donuts, probably my favorite donut at the location. The croissant donut wasn't bad but felt over priced. $1.99 lattes in the afternoon if you're looking for a sweet after work snack.
(5)Meagan B.
Another quick stop for coffee near work for those days when I'm dragging. Why 3 stars instead of 4? Wish they'd serve their Dark Roast here. Sure, most people drink milkshakes as "coffee" these days, but come on, Dunkin Donuts! Have at least two roasts for your drip coffee crowd. You say "Friends Don't Let Friends Drink Starbucks", but Corporate Coffee Central is obviously doing something right by having three daily brews going. I'd be in trouble without the Turbo Boost! The Ice Cream flavored coffees were great! Didn't even need cream / sweetener. Wish this place would run some crazy promotion again like they did in 2009 for the Grand Opening: First 100 people to get t-shirts get free coffee for three months. Needless to say, you bet your ass my Mom, sister and I got in line at 3AM for that! :) DO SOMETHING LIKE THIS AGAIN, AHWATUKEE CREW! Not a big donut person; however, every now and then those Chocolate Munchkin Donut Hole Things call my name!
(3)Andy G.
Not all that good, all things considered. I know one is begging for trouble when visiting a donut establishment 30 min before closing. A lot of the donuts were out of stock, which I have no gripe about. I don't exactly expect them to cook a whole bunch of fresh donuts at night when no one wants them. I do wonder what they do with the leftovers when they close, and two robust older men loitering in the lobby gave me a clue. The whole vibe of the place was "we're closing soon" which bothers me quite a bit. Chairs up on tables, and the counter jockey managing to work the phrase "we're closing soon" into his first sentence to us. Right, I get it. But no, my experience should be the same as the person who came in at 7 am, sorry. We got a dozen donuts from the paltry selection (it doesn't look like even at peak times they have that many different kinds of donuts) and even the ones we ate that same night tasted stale and gross. I got the sour cream donuts and they left a strange coating inside my mouth that took about 12 oz of scalding coffee to wash away. Yuck. The only reason it isn't one-star is because I already somewhat lowered my expectations due to going at night. However, if as a business you don't want to give evening customers a 5-star experience, then just save us all the grief and close at noon.
(2)Jeff R.
I'm not sure about the other locations as I don't go here very often, but in the 3 times I have tried to go here they are pretty awful. In all 3 times I have been here they didn't seem to know what was going on and never get my coffee order correct. Maybe the menu is too complicated and there are too many coffee drinks that seem to have different names than all the other coffee establishments in the area. Anyway pretty much anyplace else around here is better than this place.
(2)Melissa H.
I am updating my review because even though the coffee is good, the service is really inconsistent. Conversation in the drive thru today: Me: Do you have a special on lattes right now? DD: Ok, so one latte. Me: Are they on special? DD: LAUGHING. SILENCE. LAUGHING. Ya, 99 cents. Me: Ok, I will have one with non fat milk and vanilla syrup. DD: SILENCE. THEN LAUGHING. Ok, latte with splenda. Me: No, latte with nonfat milk and vanilla. DD. Ok boss, anything else? Me: No thank you. DD: Total at the window, boss. DD At Window: That will be $2.63. Me: I thought they were 99 cents. DD: Oh, ya. That will be $1.08. Me: Here is $1.10. DD: Thanks, have a nice day. Me: PAUSE WAITING FOR MY CHANGE. DD: STARES BLANKLY BACK AT ME. Then, I get to my office and try my coffee and there is no vanilla in it. Awesome. So, long story short: 1. Professionalism/manners are severely lacking. Also, please do not call me "boss." 2. You tried to overcharge me. 3. You got my order wrong. 4. You did not give me back my change. Granted, it is two cents, but it is still my change. Even though I still think the coffee is good, I may start heading back to Starbucks.
(2)Leanne R.
Always friendly, always focused on YOU the customer. Efficient! And tasty too. Their hot beverages are great. Tried this seasons Pumpkin Latte last night and was surprised at how much it resembled Starbucks! I am a huge Starbucks fan and usually when I get a Pumpkin Latte anywhere else it's less flavorful and pretty watery. This was the bomb! And cheaper too ;)
(5)David A.
Being from LA I was excited to try Dunking Donuts for the first time as we currently don't have these donuts here. I have seen many commercials for them and have heard of people coming back from the East coast rave about them... Well, these donuts are whackness!! I purchased a chocolate glazed and a regular raised glazed and both tasted like prepackaged donuts one purchases at the supermarket. I even went back another time on my last day in Phoenix to give it another shot and same thing, this time I purchased a custard filled donut and another raised glazed and they were as bland as the ones I purchased in my first visit here two days earlier. The iced coffee was OK, but for sure not great. Maybe I am used to much better and fresher donuts in the numerous mom and pop donut shops found in the LA area. I would not be surprised if Dunkin Donuts makes donuts that are prepacked and frozen delivered by a corporate supplier. They sure taste like it.
(2)Laura L.
Love this location! They always get my order right and super fast line even during the busiest times! Love love love it!
(5)Susan M.
Love this location. They get my order right everytime!
(5)Steve F.
stopped here this weekend, late afternoon, and got some shriveled up donuts.... should have gone to Krispy Kreme!!!
(1)Allison B.
This place was the highlight of our 4th of July 2010 San Francisco to Tucson (and back) road trip. Let me tell you that the promise of DD coffee an hour into the drive is the ONLY thing that will get the bf up at the crack of dawn. God bless Dunkin' for it's reliable cup o' joe and good old fashioned donuts! Wish you were in California.
(5)Chad M.
It's Dunkin Donuts. You have to love it. I had a delicious egg and bacon flatbread, some vanilla coffee and 2 dozen donuts to go for the office. And everyone there was as thrilled as I was.
(5)Michele E.
Stopped in this morning to get breakfast for my team and got a huge serving of bad attitude from the staff. This is the first and last time I'll set foot in this place. I'll go up the street to Einstein's where I can get food without the 'tude.
(1)Christine D.
Dear Dunkin' Donuts, please stop sending coupons that you refuse to honor. After working in customer service for so long, nothing enrages me more than being on the receiving end of horrible customer service. I received a coupon for a free medium beverage (ANY BEVERAGE) for my birthday. Went through the drive-thru at the DD at 48th St. and Chandler Blvd. in Phoenix, AZ today during my lunch break. Ordered a medium iced caramel swirl latte, because again, the coupon said ANY beverage. The guy working at the drive-thru then asked if I was okay paying the difference. I asked why, since the coupon said ANY beverage. He then told me it was good on medium hot or iced coffee only. I then asked why there was a picture of a latte, and he said "that's a coffee." I told him to turn it over, and he goes "oh, that's just for promotional purposes." I then told him I didn't think it was right that I had to pay the difference, since the coupon said ANY beverage, but I'll pay it anyway. He then goes "well, oh well." Not SORRY for the inconvenience, or offering to have me speak with a manager. Just "oh well." I paid the 88 cents and drove off. Normally, I wouldn't get all worked up over 88 cents, but it's the principle of the matter. Not only was I treated rudely, but if you're not going to honor your own coupon, then you're practicing false advertising. I should've asked for a manager. I also should've mentioned that I worked for a different local DD about 4 years ago and was poised to become an assistant manager before leaving because I was sick of working with jerks like the one who served me today. Needless to say, I will never go to DD again. I don't care if they're more expensive - I will gladly take my business to Starbuck's from now on. At least the gentleman in that drive-thru yesterday was courteous and was willing to have a conversation with me. Sorry DD, but you did it to yourself.
(1)Amy M.
Went to the grand opening this morning. It was a great experience. Love to see the healthy items on the menu and their website offers Nutrition Facts for all items so if you are going to splurge you know what's involved. The person who helped us, Joshua, was very friendly and he had been there since 3am this morning. Clean, upbeat vibe, great for Ahwatukee!
(5)Sarah G.
I couldn't resist all the banners and balloons this morning so I made my way to the drive through for and early morning treat. I've never really been crazy about Dunkin but thought they are brand new and it's early maybe I'll get something fresh and tasty. I ordered one chocolate-chocolate donut with sprinkles. The girl hands me a bag with a plain cake donut with chocolate icing and sprinkles, no napkins. I had to throw it in reverse and tell her again I wanted a chocolate donut with chocolate frosting and sprinkles. Bag number 2 contains a chocolate donut with chocolate frosting, but no sprinkles and no napkins. The donut was fresh but it's texture was so weird like rubbery spongy cake, it tasted good after the first few bites but gave me the worst heart burn that I had nearly all day despite the heavy does of zantac and 4 bottles of water. Kind of hard to give stars here I don't hate it, I don't love it, but most likely will not be returning. I just think there are better donuts to be had.
(3)J M.
First time at Dunkin' Donuts here in Ahwatukee (E. Chandler Blvd) - heck, first time at a DD ever, cuz I just got my free drink postcard for joining the loyalty club. But I won't go back and am sorry now I bought a Groupon-type thing so I still have $10 to spend there. The tall "Lite Latte" with sugar-free vanilla flavoring was by far the worst latte I've ever had, and I've been to literally dozens of different espresso stands in the Pacific NW. Maybe McDonald's lattes are worse, but Starbucks lattes are far, far better. I took one drink, gave it back, and asked for more flavoring. The second time around wasn't any better - I couldn't taste any difference. And the people at the window acted like they were indifferent, bored, amateurs, not there by choice - what a contrast with the bright, cheerful, chipper greeting from a Starbucks barista five minutes later (my hubby wanted his Starbucks, not some DD drink). DD should take some customer service lessons from Starbucks. I'm very disappointed.
(2)Frank V.
Pretty fast. Classic Dunkins! Always look forward to my next trip. People are always friendly. They have forgotten my order on a couple of items but have always been quick to remedy the situation.
(5)Jen R.
Starting to experience a little disappointment the last few visits to my local DD. First let me say, DD hot coffee is always wonderful. I drink every last drop of each coffee I get there. The iced coffee is ok, but I prefer Starbucks iced coffee. The donuts never really change, same texture, same taste. My favorite is the pumpkin munchkin! Yum! Now that they have discontinued their punch card, DD has been pushing the app for a while. It's based on a point system, rather than a visit system. You get a free coffee for every 200 points (I think you earn 5 points for every dollar spent). Sounds like a good deal, right? Except the app only works about 20 percent of the time. It is so frustrating to load my card and then not be able to use it! Also disappointed that they are sometimes out of products in the middle of the afternoon (like bagels). Also one evening we were there and they only had a small selection of donuts left. They put them on the counter where all customers could breath/sneeze/cough all over them. Gross. The service used to be friendly, but now none of the employees act like they want to be there. It's sad. To the management-I'd visit a lot more if the app would just work right. It's so frustrating!!
(3)Nicole C.
So I am not a regular donut shop patron but I needed donuts for the crew at work. Someone mentioned "cronuts" which sounded interesting and I was directed to Dunkin' Donuts to find them. So my search begins at 5:00am, I don't know where a Dunkin' Donuts is so I hit google and head to one on the way to work only to find it is part of a car wash... I passed, that seemed a little weird to me. I called a co-worker who directed me to another Dunkin' by work. Off I went, now running late for work. I walk in and I don't hear a "Good morning" or "Hello" - admittedly I could have missed it - instead the first thing I hear is "Do you want coffee?" Even had there been a "good morning" it seemed an odd introduction. I respond "no thank you. I need to get 2 dozen donuts" I am abruptly and honestly rather rudely asked if I want the prefilled boxes and I get the distinct feeling that the employee clearly did not want to fill 2 boxes of donuts. Again, I do not do donuts on the regular so I ask what is in the prefilled boxes. The response is "all the most popular donuts." Which of course means nothing to me, and she must see the look on my face because she, again with what appears to be an unnecessary attitude, opens the box. As I expected no cronuts and clearly lots of cake donuts. It is my experience that cake donuts are almost always the donuts no one eats - I have seen the lonely leftovers in the break room. I say the prefilled is ok and can I get one more that I can choose. She grabs an empty box off the shelf and pushes it at the girl behind the cash register. The cashier was the saving grace - she was friendly and polite. Any other morning, I might have said forget it and headed to a bagel shop, but I was running late. The cashier was the one to help fill my additional box. As I scan the shelves I notice the croissant donut shelf is empty. It is 6:00am and there are 2 other people eating, no line, the drive through appears to be only moderately busy. Could they have run out? Could they have simply decided not to supply them? Based on my experience so far I assume the latter. Disappointed I pick my donuts. I ask for a bagel for myself since I was denied the opportunity to try the cronut. I ask for a "little" cream cheese and untoasted. I do not like warm cream cheese, it makes my stomach turn a bit. Unfortunately it was the first employee with the attitude that made my bagel. When I finally grab my bagel, already on the way to the office, the wrapper is warm. The bagel has been toasted and has so much cream cheese on it I could make a small cheesecake. I try it anyway and between the heat of toasting and the mass amount of cream cheese, moisture has made the bagel taste a bit like a semi-uncooked ball of dough. I toss it. I eat a mediocre donut and wish I had gone to Einstein's Bagels instead. Bottom line. I may get donuts for my work team in the future but they will not come from Dunkin' Donuts and most definitely not the one at I-10 and Chandler.
(1)Delaney S.
Stopped at the drive-thru for iced coffee on the way to work this AM. Speed was average, but I found the employees quite nice! The man on the intercom checked to make sure I had the correct coupon before placing my order. Pull up to the window, and the cashier was very friendly. She asked about my dog in the backseat and offered to give him a donut hole. Sure, why not! My iced coffee w/ almond milk is VERY watered down, however. Tastes pretty bland and boring. Oh well, it was only 99 cents!
(3)Tiffany F.
Pros: yummy coffee, friendly staff. I've only been in the drive thru. Good doughnuts for a fast morning. I order a small or medium hot or iced coffee with mocha & cream & sugar. No wonder I like it right-sugar.
(5)Paige F.
This location is a stop on the way to my 35-40 minute morning commute. The morning crew is usually very friendly and chipper at 6am and I'm a complicated coffee orderer. I pay with the DD app so I can get my points. Love the app!! The morning DD crew serve my hot coffee with cream, 6 splenda, SF toasted almond & coconut flavor with a smile and ALWAYS get my coffee right. Could not start out the commute or work day without that pick me up delivered with a smile. Thank you DD!!!
(5)Franko L.
Rude staff Store appears closed pulled directly to the window and this punk tried to give me a lesson on how I should order at the window first after spending my money there I actually decided not to ever go there again cause I ordered lattes and it tasted like soap because milk pitcher wasn't rinsed correctly Will never go there again thanks to a rude staff Just an advise Next time learn how to talk to people when they r spending money at your store :)
(1)M T.
Not a good donut but not a bad donut. The donuts are okay at best. Someone told me I don't know if it's true that the donuts are frozen and shipped from different location. I think this might be true because they don't taste fresh. The coffee was very good. In a nutshell this place will do in a pinch.
(3)Jacqueline V.
They always get my order correct and have the best customer service. The wait is never too bad. This is my fave location
(5)Caryn T.
I'm here every morning for my coffee and the staff is always friendly. I use the drive thru and have never had an issue ordering. They don't interrupt and are polite which is rare these days in a drive thru.
(5)Andrea P.
Went through the drive thru to get two coffees and a half dozen donuts. The lid on the coffee wasn't secure and it spilled hot coffee all over my hand and inside my car. When I got home, they gave me the wrong donuts. Never again.
(1)Janet F.
This is becoming a end of workday stop... Love the pick me up iced coffee and fast and friendly service
(5)Pat O.
Super friendly staff and great customer service! This is a model location for what DDs should be like. The donuts are good and the coffee is on par with or better than the local Starbucks. I really like the sour cream donuts, probably my favorite donut at the location. The croissant donut wasn't bad but felt over priced. $1.99 lattes in the afternoon if you're looking for a sweet after work snack.
(5)Meagan B.
Another quick stop for coffee near work for those days when I'm dragging. Why 3 stars instead of 4? Wish they'd serve their Dark Roast here. Sure, most people drink milkshakes as "coffee" these days, but come on, Dunkin Donuts! Have at least two roasts for your drip coffee crowd. You say "Friends Don't Let Friends Drink Starbucks", but Corporate Coffee Central is obviously doing something right by having three daily brews going. I'd be in trouble without the Turbo Boost! The Ice Cream flavored coffees were great! Didn't even need cream / sweetener. Wish this place would run some crazy promotion again like they did in 2009 for the Grand Opening: First 100 people to get t-shirts get free coffee for three months. Needless to say, you bet your ass my Mom, sister and I got in line at 3AM for that! :) DO SOMETHING LIKE THIS AGAIN, AHWATUKEE CREW! Not a big donut person; however, every now and then those Chocolate Munchkin Donut Hole Things call my name!
(3)Lily H.
I'm giving Dunkin Donuts only two stars because the morning crew seems to be the problem with this location. I have been here MULTIPLE times, hoping for good outcomes and about 60% of the time, something is wrong with my order. The latest issue: my French vanilla coolata was nothing but creamer! No coffee whatsoever! It was disgusting and of course I couldn't take it back because when I go there I'm on my way to work up in Scottsdale and I don't have time to turn around or call them to complain. Issues with the morning crew are mostly about my hash browns not being thoroughly cooked (there's usually 2 cold ones), but I've even gotten FROZEN hash browns before! What are they doing up there?! I know me, and I know I'm going to go back in the AM because I really love their breakfast sandwiches...but I think I'll wake up at my normal time on my day off for a change (like now at 4:45am) and try them again. That way, if they screw up, I can actually let them know how disappointing their service is, and maybe they can fix that.
(2)Justin B.
A early stop at 4:01 am for a delicious iced caramel coffee with a blast of expresso for that WAKE ME UP moment .. The lady was friendly for being really early and super fast ... Awesome service ..
(5)Sal H.
We need Dunkin Donuts in California! As for this location, their donuts were fresh and tasty. I'll visit them again when I'm back in the area.
(4)Ron L.
Iced hazzlnut with two equals and skim milk rocks.
(4)Michael S.
EXTRA BLACK COFFEE!!! That's All.. Great DD! The staff are super friendly and always get my order correct. I typically arrive as many do during the rush period so the fact that my order yet to be messed up shows excellent service. Yes, I do order more than black coffee here and there.
(5)Beau F.
Love this place. Actually, today was awesome, because they usually only offer the "express dozen" through the drive thru, and the kids didn't want to go in, so the dude behind the speaker actually fulfilled my order as I wanted. The only thing that bugs the hell out of me is that they charge for 2 donuts when you get a long john. :-(
(4)Amy B.
I come here a lot when I'm on this side of town for coffee, muffins and whatnot. I really do like dunkin donuts, but I don't come to this location often enough. The past few times I've come in here, its always been pretty busy. People in the drive thru, sitting at tables, etc. Today I came in about noonish and wanted to read the sunday paper and relax with a muffin and a cup of coffee. I was here about 30 minutes total and it was a okay. Seems like this one staffs a ton of teenagers as the last few times I've been in here that's who's helped me. Not that I mind, but a very young high school looking crowd seems to be working the counter. I got my coffee and blueberry muffin and hung out for a while. I got the last muffin! Already? I figured they'd make a ton more since its sunday and people would want more. Donuts and muffins were looking pretty hit. Atmosphere was good, lots going on. TV was on, so was the music and people were hanging out here enjoying their day. They have lots of tables indoors and out, but after having frequented a few other DD's, this one's not the coziest. Seems like others I've been to (depending on the location) have a more relaxed atmosphere with cushy chairs giving it more of a coffee house feel that a "hurry up eat and leave" type deal. As long as I'm in the area, I'll surely stop in here again. Not a bad place, just busy with a lot of kids running around, behind the counter and in the dining area itself.
(3)Leonor C.
I really enjoy their coffee, I only wish that they had a table where you could add your own creamer. They never give you enough.
(3)Mike D.
My homefield DD spot. The service is always good and the drive thru is always fast. This is the opposite of the Dobson location! My dog loves tagging along and splitting an old fashioned with me...it's our Saturday morning thing.
(4)David A.
Being from LA I was excited to try Dunking Donuts for the first time as we currently don't have these donuts here. I have seen many commercials for them and have heard of people coming back from the East coast rave about them... Well, these donuts are whackness!! I purchased a chocolate glazed and a regular raised glazed and both tasted like prepackaged donuts one purchases at the supermarket. I even went back another time on my last day in Phoenix to give it another shot and same thing, this time I purchased a custard filled donut and another raised glazed and they were as bland as the ones I purchased in my first visit here two days earlier. The iced coffee was OK, but for sure not great. Maybe I am used to much better and fresher donuts in the numerous mom and pop donut shops found in the LA area. I would not be surprised if Dunkin Donuts makes donuts that are prepacked and frozen delivered by a corporate supplier. They sure taste like it.
(2)Laura L.
Love this location! They always get my order right and super fast line even during the busiest times! Love love love it!
(5)Susan M.
Love this location. They get my order right everytime!
(5)Steve F.
stopped here this weekend, late afternoon, and got some shriveled up donuts.... should have gone to Krispy Kreme!!!
(1)Andy G.
Not all that good, all things considered. I know one is begging for trouble when visiting a donut establishment 30 min before closing. A lot of the donuts were out of stock, which I have no gripe about. I don't exactly expect them to cook a whole bunch of fresh donuts at night when no one wants them. I do wonder what they do with the leftovers when they close, and two robust older men loitering in the lobby gave me a clue. The whole vibe of the place was "we're closing soon" which bothers me quite a bit. Chairs up on tables, and the counter jockey managing to work the phrase "we're closing soon" into his first sentence to us. Right, I get it. But no, my experience should be the same as the person who came in at 7 am, sorry. We got a dozen donuts from the paltry selection (it doesn't look like even at peak times they have that many different kinds of donuts) and even the ones we ate that same night tasted stale and gross. I got the sour cream donuts and they left a strange coating inside my mouth that took about 12 oz of scalding coffee to wash away. Yuck. The only reason it isn't one-star is because I already somewhat lowered my expectations due to going at night. However, if as a business you don't want to give evening customers a 5-star experience, then just save us all the grief and close at noon.
(2)Jeff R.
I'm not sure about the other locations as I don't go here very often, but in the 3 times I have tried to go here they are pretty awful. In all 3 times I have been here they didn't seem to know what was going on and never get my coffee order correct. Maybe the menu is too complicated and there are too many coffee drinks that seem to have different names than all the other coffee establishments in the area. Anyway pretty much anyplace else around here is better than this place.
(2)Melissa H.
I am updating my review because even though the coffee is good, the service is really inconsistent. Conversation in the drive thru today: Me: Do you have a special on lattes right now? DD: Ok, so one latte. Me: Are they on special? DD: LAUGHING. SILENCE. LAUGHING. Ya, 99 cents. Me: Ok, I will have one with non fat milk and vanilla syrup. DD: SILENCE. THEN LAUGHING. Ok, latte with splenda. Me: No, latte with nonfat milk and vanilla. DD. Ok boss, anything else? Me: No thank you. DD: Total at the window, boss. DD At Window: That will be $2.63. Me: I thought they were 99 cents. DD: Oh, ya. That will be $1.08. Me: Here is $1.10. DD: Thanks, have a nice day. Me: PAUSE WAITING FOR MY CHANGE. DD: STARES BLANKLY BACK AT ME. Then, I get to my office and try my coffee and there is no vanilla in it. Awesome. So, long story short: 1. Professionalism/manners are severely lacking. Also, please do not call me "boss." 2. You tried to overcharge me. 3. You got my order wrong. 4. You did not give me back my change. Granted, it is two cents, but it is still my change. Even though I still think the coffee is good, I may start heading back to Starbucks.
(2)Leanne R.
Always friendly, always focused on YOU the customer. Efficient! And tasty too. Their hot beverages are great. Tried this seasons Pumpkin Latte last night and was surprised at how much it resembled Starbucks! I am a huge Starbucks fan and usually when I get a Pumpkin Latte anywhere else it's less flavorful and pretty watery. This was the bomb! And cheaper too ;)
(5)Yara V.
I've been to this DD several times, drive through and in the store. Coffee is good and doughnuts have always been fresh. They don't have a big variety of doughnuts and they change them constantly. My favorites are the Munchkins aka doughnut holes. My logic is that I get to taste a doughnut without the calories of eating a whole one. Yeah, well, that only works if you don't eat the whole box..... Service has been good, sometimes it even seems they have a lot of employees for such a small store. There's more people behind the counter than customers Go figures.
(4)Jennifer G.
Finally went here to try the Frozen Hot Chocolate so I could compare it to Serendipities (see their review). Was only about 2.00 and tasted pretty much the same as the one at Serendipity. Don't waste your money at Serendipity. I also figured out the difference between a Chocolate milkshake and a frozen hot chocolate: The milk shake is made with milk, the frozen hot chocolate is not, its just ice and chocolate mix kinda like a chocolate slush. That's why you get more chocolate flavor in the Frozen Hot Chocolate. Anyways, now about this Dunkin.... the service was not very friendly. Additionally, we came here around 1:00 on a Sunday and ordered some doughnuts along with the Frozen Hot Chocolate. Needless to say, the doughnuts were not fresh in the slightest. The hubby said they tasted like they had been sitting around since the day before. Needless to say, I was not very impressed and would rather go to Krispy Kreme for doughnuts and if I ever want coffee, I already know that Dutch Brothers is the best with really friendly service as well.
(2)Dave F.
How can the best Dunkin Donuts I ever been to be in Phoenix? I have never met a friendlier staff. Not like the Shell/DD in Hartford, damn you people in Phoenix are nice. Got my iced coffee to perfection (even made sure it was so...) Boston Cremes, aya it was so good. I went back for more (of course, I'm deprived at times) and a manager took over when it got busy, but even had time to chat to me. Grace under 7.30am pressure. Fucking unbelievable, but then I'm used to shitty service so what do I know.
(5)Allison B.
This place was the highlight of our 4th of July 2010 San Francisco to Tucson (and back) road trip. Let me tell you that the promise of DD coffee an hour into the drive is the ONLY thing that will get the bf up at the crack of dawn. God bless Dunkin' for it's reliable cup o' joe and good old fashioned donuts! Wish you were in California.
(5)Chad M.
It's Dunkin Donuts. You have to love it. I had a delicious egg and bacon flatbread, some vanilla coffee and 2 dozen donuts to go for the office. And everyone there was as thrilled as I was.
(5)Michele E.
Stopped in this morning to get breakfast for my team and got a huge serving of bad attitude from the staff. This is the first and last time I'll set foot in this place. I'll go up the street to Einstein's where I can get food without the 'tude.
(1)Christine D.
Dear Dunkin' Donuts, please stop sending coupons that you refuse to honor. After working in customer service for so long, nothing enrages me more than being on the receiving end of horrible customer service. I received a coupon for a free medium beverage (ANY BEVERAGE) for my birthday. Went through the drive-thru at the DD at 48th St. and Chandler Blvd. in Phoenix, AZ today during my lunch break. Ordered a medium iced caramel swirl latte, because again, the coupon said ANY beverage. The guy working at the drive-thru then asked if I was okay paying the difference. I asked why, since the coupon said ANY beverage. He then told me it was good on medium hot or iced coffee only. I then asked why there was a picture of a latte, and he said "that's a coffee." I told him to turn it over, and he goes "oh, that's just for promotional purposes." I then told him I didn't think it was right that I had to pay the difference, since the coupon said ANY beverage, but I'll pay it anyway. He then goes "well, oh well." Not SORRY for the inconvenience, or offering to have me speak with a manager. Just "oh well." I paid the 88 cents and drove off. Normally, I wouldn't get all worked up over 88 cents, but it's the principle of the matter. Not only was I treated rudely, but if you're not going to honor your own coupon, then you're practicing false advertising. I should've asked for a manager. I also should've mentioned that I worked for a different local DD about 4 years ago and was poised to become an assistant manager before leaving because I was sick of working with jerks like the one who served me today. Needless to say, I will never go to DD again. I don't care if they're more expensive - I will gladly take my business to Starbuck's from now on. At least the gentleman in that drive-thru yesterday was courteous and was willing to have a conversation with me. Sorry DD, but you did it to yourself.
(1)Amy M.
Went to the grand opening this morning. It was a great experience. Love to see the healthy items on the menu and their website offers Nutrition Facts for all items so if you are going to splurge you know what's involved. The person who helped us, Joshua, was very friendly and he had been there since 3am this morning. Clean, upbeat vibe, great for Ahwatukee!
(5)Sarah G.
I couldn't resist all the banners and balloons this morning so I made my way to the drive through for and early morning treat. I've never really been crazy about Dunkin but thought they are brand new and it's early maybe I'll get something fresh and tasty. I ordered one chocolate-chocolate donut with sprinkles. The girl hands me a bag with a plain cake donut with chocolate icing and sprinkles, no napkins. I had to throw it in reverse and tell her again I wanted a chocolate donut with chocolate frosting and sprinkles. Bag number 2 contains a chocolate donut with chocolate frosting, but no sprinkles and no napkins. The donut was fresh but it's texture was so weird like rubbery spongy cake, it tasted good after the first few bites but gave me the worst heart burn that I had nearly all day despite the heavy does of zantac and 4 bottles of water. Kind of hard to give stars here I don't hate it, I don't love it, but most likely will not be returning. I just think there are better donuts to be had.
(3)J M.
First time at Dunkin' Donuts here in Ahwatukee (E. Chandler Blvd) - heck, first time at a DD ever, cuz I just got my free drink postcard for joining the loyalty club. But I won't go back and am sorry now I bought a Groupon-type thing so I still have $10 to spend there. The tall "Lite Latte" with sugar-free vanilla flavoring was by far the worst latte I've ever had, and I've been to literally dozens of different espresso stands in the Pacific NW. Maybe McDonald's lattes are worse, but Starbucks lattes are far, far better. I took one drink, gave it back, and asked for more flavoring. The second time around wasn't any better - I couldn't taste any difference. And the people at the window acted like they were indifferent, bored, amateurs, not there by choice - what a contrast with the bright, cheerful, chipper greeting from a Starbucks barista five minutes later (my hubby wanted his Starbucks, not some DD drink). DD should take some customer service lessons from Starbucks. I'm very disappointed.
(2)