Just opened this week with a banner out front advertising free medium coffee. Have cruised through the drive through three times this week, because, well I am a coffee slut. Only tried their iced coffee offering. Two out of three were decent, but today it was a tad weak. My cup smells like a greasy donut however, not at all pleasant since I did not actually eat a donut. Sigh.
(3)
Brooks S.
Iced pumpkin coffee and pumpkin donuts...and now kCups! doesn't get any better than this!
(4)
tenisha a.
First of all, I love dunkin donuts. That being said, the people working here on weekend mornings need a serious attitude adjustment! If I want to be spoken to like I'm an idiot or be condescended to, I'll go hang out by a high school. The food is excellent and our order is never wrong, I just wish it could be served with a little human decency!
(3)
Kathy B.
I don't indulge in anything other than the coffee. I'm originally from NY and grew up on DnD so I am extremely pleased to find more and more cropping up in these parts. I've been through the drive through about 10 times so far. Only once was it a loooong wait and they all seemed very, very frazzled by the time I made it around from ordering to paying. But all in all, every other time has been quick and painless and my coffee has been delicious.
(3)
Kitship L.
Sigh....so, contrary to what I wrote in the previous review, I HAVE returned to this Dunkin (many times, in fact). They have since been very pleasant, and the coffee has been delicious (pumpkin iced coffee - yay!). I am guessing that the first time I stopped by was just an off day.
(4)
Heather J.
Awkward to say the least. We have frequented this location several times because it is close to our weekend errands. On several occurrences there is a female manager working and she seems to hate life as we know it. She is always yelling at her co workers and making your dinning experience feel weird for sure. I called her out on it at the last time we stopped and she said it was because she was up at 3 am that day, ummm you work at a breakfast place, you have to get up early, duh. Beyond that the food and coffee are always great but the place is hardly ever clean. So I would take your food and leave if you can.
(2)
Jason T.
Who doesn't love Dunkin donuts?! However cashier rude about using coupons and when I visit donuts I want they are never available & manager doesn't even care ! It sad
(1)
Nefretiri H.
To fill or not to fill, that must be this Dunkin Donuts question. The answer to their question must be NOT to fill. I just ordered a chocolate crème filled doughnut & there was approximately 1 teaspoon of filling, no exaggeration. This is not the only time this has happened to me but this is the first review I'm writing about it. Some times the doughnuts are dry as dust with almost no filling & other times they are just dry as dust with a little bit of filling. This time the doughnut itself was smashed flat but it at least was somewhat moist. I have even gone so far as to call the general manager & corporate about this establishment cheating the consumer & they said that this was not their standard & they would look into it but apparently this IS their standard. I'm from New Jersey, don't mess with my Dunkin Doughnuts. This would never happen there. I haven't been to any Dunkin Donuts for over a year because of their poor quality but I received a coupon in the mail for a free doughnut & thought I would give them another try, it wasn't even worth having for free. The only reason I gave 2 stars was for their very good iced coffee. Unless you plan on only getting coffee from this place, run fast & far.
(2)
Courtney B.
This is a review of the customer service, of course Dunkin has great coffee, so I can't complain there. We were not treated rude, actually they were pretty nice to my Mommy-in-law and I. But there were clearly LAZY. Two times we have stopped in long before closing, but were either asked to move from the patio or the patio was closed up early. They act like showing up past dark is a problem for them. They don't close till 9, so don't act like you are about to wrap up the day an hour early...
(3)
Alyssa T.
I like going there every Friday morning before work. It's a great start to the day. I love the iced caramel latte's. This location is always clean and there quick to get the order done! I like to complete the survey at the bottom of the receipt, you get a free donut!! OHH YEAA!!
(5)
Marc B.
the iced coffer here gets me wired for sound!!
(4)
Ella M.
I would give this location 5 stars...fast drive through and my drink was delicious! However, I don't know how me ordering a raspberry peach iced tea warrants an attitude and opinion. Girl at the drive thru questioned me twice when I was ordering and then made a comment to me that my order was "weird". Flavored teas are known to be mixed...try it before you knock it! ;-)
(3)
Olga S.
1st time here...they had oreo topping doughnuts and cake doughnuts all with chocolate...that's it oh and a stale bagel. It was around 4 pm. This place was sad. However the cashier was very nice and apologized she recommended we come at 6 am lol!!! Hard working lady had the place very clean.
(2)
J G.
This is one of the more consistent Dunkin' Donuts in my part of town. My drinks are almost always made delicious and they are very friendly and fast at the drive-through. The food is always hot and fresh! It's also a great place to meet a few friends and catch up.
(4)
Chris V.
Normally I would give any Dunkin Donuts a 5 star with no hesitation. I am a huge fan of DD and have been for years. I did recently experience Dutche Bros. And although their coffee is pretty good, I have tried to stay loyal to DD. This morning I visited this particular DD and it has a Dutche Bros directly across the street. The Dutche was well lite and had a line of cars. The DD had the lobby lights turned off with only a small open sign in the window to tell you they were open. There was no car in their drive thru. I order my drink to someone that didn't even read me my total, just put his hand out for my card. No words were exchanged in my entire interaction outside of ordering. After that, I was not surprised to see Dutche Bros was busy and dunkin looked closed. Step up your interactions DD. Great coffee will only go so far. Dutche Bros and even the horrid Starbucks gets it.
(2)
Kelley I.
Very disappointed. After a long day I decided to have myself a treat, a chocolate filled donut. Unfortunately there was only a sad, quarter size amount of chocolate in this "filled" donut. Was REALLY looking forward to my little treat. Not cool Dunkins, not cool.
(1)
Josta Y.
I literally stop in here at least a couple times a week. They have 99 cent refills and I'm obsessed with their Carmel mocha iced coffee with coconut....mmm!! Altho sometimes I do get kinda dissapointed when a new staff member makes it because they tend to skip on the syrups and it can come out kinda bland, but not horrible. If I notice someone new making it I ask for extra pumps. People complain about the music...get over it. It's music if they want to play punk alternative let them, they have to be there at the ass crack or dawn they may as well be able to listen to something they enjoy and keeps them awake. Get your coffee to go or go to the drive thru...problem solved.
(5)
David C.
Great coffee. Please fix the wifi.
(4)
Tiny D.
This was the first time I had ever been to this location and they had just opened so I thought I would see how it was. Came here on 12/23 and there was a line clear out the door. Mostly old farts wanting their donuts. The staff seemed extremely frazzled, stressed, were curt and not very polite. The chick that boxed our 6 donuts was some hispanic woman with visible tattoos on her forearm (very tacky). She asked us what kind of donuts we wanted, then stood in the way of them making it unable to see what they had. Then after she finished boxing them she asks, "Okay...what else?", then quickly corrected herself with a much nicer and professional, "I mean, can I get anything else for you?". Meanwhile, there was some small family cussing and complaining to an employee about an order that was made wrong twice. And as far as the donuts, they were pretty flavorless and tasted dried-out. I am pretty sure they get their donuts shipped in pre-fried and then just thaw and ice them. I highly doubt I'll be back to this location.
(1)
Tabatha R.
It's 8 AM and I am on my way to school, there is good old faithful Mickey D's or Dunkin Donuts, which one has better coffee?? No doubt about it. Dunkin Donuts has some of the best coffee around. I love that they've even started selling it in grocery stores. I keep getting sidetracked. So this Dunkin Donuts opened not too long ago, but still they are continuously busy and I've never had a bad experience with them. Their donuts have always been fresh and the service is very prompt. I will continue to get my early morning coffee here because it is conveniently located between my home and the ASU West Campus.
(4)
Janette A.
The only reason I'm giving this place 3 stars is because of the polite counter staff. I'm from MA, and actually grew up in the town where the first Dunkin Donuts opened. I set the bar very high when it comes to expectations. I don't expect perfection but I expect it to be decent- it's the same blend. I got an iced coffee, which can be a challenge even in a good Dunkies. Most brew the coffee and keep the stuff to be iced at room temp or refrigerated. Occasionally you'll run across one that doesn't do that. The result is hot coffee poured over a ton of ice. Makes for weak and tepid coffee. Also, the ones who do it well melt the sugar on the bottom before adding the ice so that the sugar gets mixed and doesn't just sit on the bottom. There is no gray area- iced coffee is pass/fail. This one failed. Watery, sugar on bottom, and the ice melted in about 5 min. I hate that. I had tried to play it safe and get a Coolatta but the machine was down. The server apologized though, was polite and friendly. When I mentioned how nice it was to see franchises popping up in AZ she said that she heard that the ones here were different. Less donuts. That is one of the reasons it got 3 stars. They only had 2 types of Munchkins (horrors!) and about 12 different donuts, all variations of the first. They had no butternut. Horrifying. The inside looked a lot like a Starbucks, which could be a good thing I suppose. The prices are equal to or less than the Boston ones. $2.09 for a large iced coffee is damn good- makes the watery part almost tolerable. It's a pet peeve that they don't know what you mean if you order your coffee regular. That means with cream and sugar. I guess here that means black. Oh well. The server said that people ordered it as regular a lot and now she understood why they were annoyed. Thanked me for the heads up. She called me maa'm which I will forgive bc she doesn't know that ma'am makes me feel old. So, the 2 solid things that make Dunkies great- decent cheap coffee and about 50 different donut choices are not here, but I haven't found them at any ones in AZ yet. I'm crossing my fingers- maybe some day a Bostonian will come out here and open one.
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Specialities
Accepts Credit Cards : Yes Parking : Private Lot Bike Parking : No Wheelchair Accessible : Yes Outdoor Seating : Yes Wi-Fi : Free Good for Working : Yes
Kevin H.
Just opened this week with a banner out front advertising free medium coffee. Have cruised through the drive through three times this week, because, well I am a coffee slut. Only tried their iced coffee offering. Two out of three were decent, but today it was a tad weak. My cup smells like a greasy donut however, not at all pleasant since I did not actually eat a donut. Sigh.
(3)Brooks S.
Iced pumpkin coffee and pumpkin donuts...and now kCups! doesn't get any better than this!
(4)tenisha a.
First of all, I love dunkin donuts. That being said, the people working here on weekend mornings need a serious attitude adjustment! If I want to be spoken to like I'm an idiot or be condescended to, I'll go hang out by a high school. The food is excellent and our order is never wrong, I just wish it could be served with a little human decency!
(3)Kathy B.
I don't indulge in anything other than the coffee. I'm originally from NY and grew up on DnD so I am extremely pleased to find more and more cropping up in these parts. I've been through the drive through about 10 times so far. Only once was it a loooong wait and they all seemed very, very frazzled by the time I made it around from ordering to paying. But all in all, every other time has been quick and painless and my coffee has been delicious.
(3)Kitship L.
Sigh....so, contrary to what I wrote in the previous review, I HAVE returned to this Dunkin (many times, in fact). They have since been very pleasant, and the coffee has been delicious (pumpkin iced coffee - yay!). I am guessing that the first time I stopped by was just an off day.
(4)Heather J.
Awkward to say the least. We have frequented this location several times because it is close to our weekend errands. On several occurrences there is a female manager working and she seems to hate life as we know it. She is always yelling at her co workers and making your dinning experience feel weird for sure. I called her out on it at the last time we stopped and she said it was because she was up at 3 am that day, ummm you work at a breakfast place, you have to get up early, duh. Beyond that the food and coffee are always great but the place is hardly ever clean. So I would take your food and leave if you can.
(2)Jason T.
Who doesn't love Dunkin donuts?! However cashier rude about using coupons and when I visit donuts I want they are never available & manager doesn't even care ! It sad
(1)Nefretiri H.
To fill or not to fill, that must be this Dunkin Donuts question. The answer to their question must be NOT to fill. I just ordered a chocolate crème filled doughnut & there was approximately 1 teaspoon of filling, no exaggeration. This is not the only time this has happened to me but this is the first review I'm writing about it. Some times the doughnuts are dry as dust with almost no filling & other times they are just dry as dust with a little bit of filling. This time the doughnut itself was smashed flat but it at least was somewhat moist. I have even gone so far as to call the general manager & corporate about this establishment cheating the consumer & they said that this was not their standard & they would look into it but apparently this IS their standard. I'm from New Jersey, don't mess with my Dunkin Doughnuts. This would never happen there. I haven't been to any Dunkin Donuts for over a year because of their poor quality but I received a coupon in the mail for a free doughnut & thought I would give them another try, it wasn't even worth having for free. The only reason I gave 2 stars was for their very good iced coffee. Unless you plan on only getting coffee from this place, run fast & far.
(2)Courtney B.
This is a review of the customer service, of course Dunkin has great coffee, so I can't complain there. We were not treated rude, actually they were pretty nice to my Mommy-in-law and I. But there were clearly LAZY. Two times we have stopped in long before closing, but were either asked to move from the patio or the patio was closed up early. They act like showing up past dark is a problem for them. They don't close till 9, so don't act like you are about to wrap up the day an hour early...
(3)Alyssa T.
I like going there every Friday morning before work. It's a great start to the day. I love the iced caramel latte's. This location is always clean and there quick to get the order done! I like to complete the survey at the bottom of the receipt, you get a free donut!! OHH YEAA!!
(5)Marc B.
the iced coffer here gets me wired for sound!!
(4)Ella M.
I would give this location 5 stars...fast drive through and my drink was delicious! However, I don't know how me ordering a raspberry peach iced tea warrants an attitude and opinion. Girl at the drive thru questioned me twice when I was ordering and then made a comment to me that my order was "weird". Flavored teas are known to be mixed...try it before you knock it! ;-)
(3)Olga S.
1st time here...they had oreo topping doughnuts and cake doughnuts all with chocolate...that's it oh and a stale bagel. It was around 4 pm. This place was sad. However the cashier was very nice and apologized she recommended we come at 6 am lol!!! Hard working lady had the place very clean.
(2)J G.
This is one of the more consistent Dunkin' Donuts in my part of town. My drinks are almost always made delicious and they are very friendly and fast at the drive-through. The food is always hot and fresh! It's also a great place to meet a few friends and catch up.
(4)Chris V.
Normally I would give any Dunkin Donuts a 5 star with no hesitation. I am a huge fan of DD and have been for years. I did recently experience Dutche Bros. And although their coffee is pretty good, I have tried to stay loyal to DD. This morning I visited this particular DD and it has a Dutche Bros directly across the street. The Dutche was well lite and had a line of cars. The DD had the lobby lights turned off with only a small open sign in the window to tell you they were open. There was no car in their drive thru. I order my drink to someone that didn't even read me my total, just put his hand out for my card. No words were exchanged in my entire interaction outside of ordering. After that, I was not surprised to see Dutche Bros was busy and dunkin looked closed. Step up your interactions DD. Great coffee will only go so far. Dutche Bros and even the horrid Starbucks gets it.
(2)Kelley I.
Very disappointed. After a long day I decided to have myself a treat, a chocolate filled donut. Unfortunately there was only a sad, quarter size amount of chocolate in this "filled" donut. Was REALLY looking forward to my little treat. Not cool Dunkins, not cool.
(1)Josta Y.
I literally stop in here at least a couple times a week. They have 99 cent refills and I'm obsessed with their Carmel mocha iced coffee with coconut....mmm!! Altho sometimes I do get kinda dissapointed when a new staff member makes it because they tend to skip on the syrups and it can come out kinda bland, but not horrible. If I notice someone new making it I ask for extra pumps. People complain about the music...get over it. It's music if they want to play punk alternative let them, they have to be there at the ass crack or dawn they may as well be able to listen to something they enjoy and keeps them awake. Get your coffee to go or go to the drive thru...problem solved.
(5)David C.
Great coffee. Please fix the wifi.
(4)Tiny D.
This was the first time I had ever been to this location and they had just opened so I thought I would see how it was. Came here on 12/23 and there was a line clear out the door. Mostly old farts wanting their donuts. The staff seemed extremely frazzled, stressed, were curt and not very polite. The chick that boxed our 6 donuts was some hispanic woman with visible tattoos on her forearm (very tacky). She asked us what kind of donuts we wanted, then stood in the way of them making it unable to see what they had. Then after she finished boxing them she asks, "Okay...what else?", then quickly corrected herself with a much nicer and professional, "I mean, can I get anything else for you?". Meanwhile, there was some small family cussing and complaining to an employee about an order that was made wrong twice. And as far as the donuts, they were pretty flavorless and tasted dried-out. I am pretty sure they get their donuts shipped in pre-fried and then just thaw and ice them. I highly doubt I'll be back to this location.
(1)Tabatha R.
It's 8 AM and I am on my way to school, there is good old faithful Mickey D's or Dunkin Donuts, which one has better coffee?? No doubt about it. Dunkin Donuts has some of the best coffee around. I love that they've even started selling it in grocery stores. I keep getting sidetracked. So this Dunkin Donuts opened not too long ago, but still they are continuously busy and I've never had a bad experience with them. Their donuts have always been fresh and the service is very prompt. I will continue to get my early morning coffee here because it is conveniently located between my home and the ASU West Campus.
(4)Janette A.
The only reason I'm giving this place 3 stars is because of the polite counter staff. I'm from MA, and actually grew up in the town where the first Dunkin Donuts opened. I set the bar very high when it comes to expectations. I don't expect perfection but I expect it to be decent- it's the same blend. I got an iced coffee, which can be a challenge even in a good Dunkies. Most brew the coffee and keep the stuff to be iced at room temp or refrigerated. Occasionally you'll run across one that doesn't do that. The result is hot coffee poured over a ton of ice. Makes for weak and tepid coffee. Also, the ones who do it well melt the sugar on the bottom before adding the ice so that the sugar gets mixed and doesn't just sit on the bottom. There is no gray area- iced coffee is pass/fail. This one failed. Watery, sugar on bottom, and the ice melted in about 5 min. I hate that. I had tried to play it safe and get a Coolatta but the machine was down. The server apologized though, was polite and friendly. When I mentioned how nice it was to see franchises popping up in AZ she said that she heard that the ones here were different. Less donuts. That is one of the reasons it got 3 stars. They only had 2 types of Munchkins (horrors!) and about 12 different donuts, all variations of the first. They had no butternut. Horrifying. The inside looked a lot like a Starbucks, which could be a good thing I suppose. The prices are equal to or less than the Boston ones. $2.09 for a large iced coffee is damn good- makes the watery part almost tolerable. It's a pet peeve that they don't know what you mean if you order your coffee regular. That means with cream and sugar. I guess here that means black. Oh well. The server said that people ordered it as regular a lot and now she understood why they were annoyed. Thanked me for the heads up. She called me maa'm which I will forgive bc she doesn't know that ma'am makes me feel old. So, the 2 solid things that make Dunkies great- decent cheap coffee and about 50 different donut choices are not here, but I haven't found them at any ones in AZ yet. I'm crossing my fingers- maybe some day a Bostonian will come out here and open one.
(3)