I got hooked on DD coffee when we lived in Philadelphia...they were everywhere, it was cheap, and the staff got to know my drink after a few visits so it was just easy. We decided to move to Arizona and low and behold, there's a Dunkin right up the street!! Booyah!! I have to admit, I was expecting to be disappointed. When we came out here for vacation last year, we tried a couple DD (Scottsdale Rd and another on Hayden) and they put way too much flavored syrup in my iced coffee. Turns out they didn't have the special machine that measures everything correctly at the push of a button. I *think* the location on brown does. Score! The manager took our Philly punch cards (extra customer service points) and they are always friendly when I go in. Yeah, our drinks have been messed up a few times but that happens anywhere. It doesn't bug me. They don't have my drink memorized yet, but I don't go everyday anymore. Not a five star because they have a minimum of two munchkin rule. Not a huge deal but when I have only one of my kids and I'm scrounging up change in my purse or the car, it sucks when I don't have enough. I have learned my lesson though and always go prepared.
This dunks is by my house. They have not been able to make breakfast sandwiches for over 2 months due to a broken oven. This is the strangest thin I've ever seen from a dunks ever. People come in all day ordering breakfast just to be told the ovens broken. Will they ever fix it or do we have a case of EXTREME laziness.
(1)
A. C.
Stopped in here twice. Once about a year ago (stood at the counter for 5+ minutes and not one server to be found) and yesterday afternoon (door locked, lights off, chairs on tables (indoors and out). Closed without explanation. Please don't blame it on the "economy" when you close permanently.
(1)
Alex G.
I went thru drive thru couple days ago, service was good, lattes exceptional and sandwiches tasty, however when standing in drive thru line, i noticed someone just left garbage back by the door and it started leaking. Not a good scene before you ready to enjoy the meal.
(3)
L S.
This is my favorite location! They always make good sandwiches and drinks. I've never cared much for their donuts, but I think that's more of a personal preference because most people love their donuts. The employees are always kind and friendly at this location, which is so hard to find nowadays. I've been to other DDs in the area, but found this one to be the best.
(5)
Chris M.
I have been coming here for almost 2 years now every morning for my coffee, and recently they have decided to fire 90% of the staff that made this place great to come grab a cup of coffee and have a great conversation with the employees. Now is it the best place for coffee no there are other places with better coffee but the employees were what made it special. Now that they have fired the staff this place is like zombie land no hellos, no good mornings NOTHING!! It's terrible to see this place like this! Long story short don't waste your time coming to this place unless you would like to be treated by some one who not only says hello or look like they hate their life it will take them 5 or more minutes to do so. Shame on Anna the new manager who obviously only cares about the bonus she will receive each month and not the customers and past employees who made Dunkin Great!
(1)
Mara S.
Ok, had high hopes, our last visit was pretty great, this just was sad. Donuts had almost no filling, selection was almost completely out! Also, the breakfast bagels we got, were totally burned. Why, why is it this bad at this location? Other locations are way more stocked, at all times, and treat the customers so much better. We have also never been offered any compensation or even a sorry for the troubles. Such sad service.
(1)
Elizabetta H.
I am from back east, and was very excited when DD finally came to town! But I didn't really have nice things to say about this location...until now! Maybe they are finally understanding it's about customer service and fresh coffee! I've suffered occasionally over the past few years with nasty attitudes, limited availability on donuts, lukewarm stale coffee (once they nuked it and tried to pretend it was just made)...our recent three visits in the last ten days, they've gotten our order right, they were super friendly, and even made new coffee for me (after I asked when it was last made, and she admitted it had been a while). So, maybe they're improving, so they get four stars...with room to level up to five! Good work, keep it up!
(4)
Scott L.
Worst customer service ever!!! Entered Dunkin' Donuts with only one customer in front of me. It took them 20 minutes to make me an iced coffee no cream no sugar. For those of you who don't know that involves pouring ice into a cup followed by coffee. I recommend going to Starbucks if you are a fan of customer service.
(1)
Kymberly L.
This DD is closest to my father's house so I've been numerous times since it opened. My mom thinks the coffee is great. I think this location is terrible. The employees are nice but not very efficient. The worst part is the frosting on the donuts. They must think frosting is made of gold with how little they put on each donut. I've been to other locations that don't have this issue so I assume the owner of this particular franchise has some kind of anti-frosting bias. If there was some kind of organization that supported the rights of donuts to be coated in a sufficient layer of frosted goodness, I'd alert them to this DD's egregious crimes against deliciousness.
(2)
Jacqueline S.
I enjoy the food and the coffee. It's not gourmet, but then again, I didn't pay for a gourmet meal at $3 a breakfast sandwich. I've yet to encounter a rude employee, but I only visit once a week or two. In my experience, they are polite, respectful and cordial. I took away a star because it is always slow. Granted, there are so many people always there. This, I imagine, is due to their strategic location to commuters on their way to work... So if you're in a hurry, don't go in or do drive-thru. But if you have 10-15mins to spare beyond your commute time, by all means, it's a good place to grab some grub. Tip: faster in drive-thru than a walk-in.
(4)
Joe S.
So-so for a DD. Staff was whatever. Selection of donuts was weak - even if it was in the early afternoon. The price for the quality, selection, and service - disappointing. May try this location again - but if there are different locations - will probably go to those ones instead.
(2)
Stacy D.
I absolutely love donuts and coffee and you really can't get those wrong. There are a few staff members here who are very personable and on their game but unfortunately I mostly encounter staff that seems they left their brains at home. I've had a lot of mistaken orders here. Maybe management just needs to train better. Those that are great...I thank you!
(3)
George P.
Aweful experience. Couldn't get anything right from our sandwiches to coffee to a water cup. It pains me to say, but I will never go to this Dunkin Donuts again. If I could give them 0 stars I would. Fire everyone and start again. Never felt so bad for spending my hard earned money.
(1)
Jaime L.
It is a Dunkin Donuts...so it's hard to criticize...because it's a Dunkin Donuts. I have been there many times, so I can base this off multiple visits. The reason I am writing this is mainly due to the addition of a new tv in the dining room. When I went last Sunday, I was like oh a tv, that's nice...then I realized it was tuned in to Joel Osteen. I find him insufferable. Really hard to enjoy breakfast with my son, while Osteen is talking. Why not ESPN, CNN, or Phineas and Ferb? It was very annoying. As far as service. In the morning, they prioritize the drive thru. It's not uncommon for 6+ people to be in line at a time. They will have several staff members working in back on drive thru with one person at front register, which would be fine, except they seem to put newbies on that register. They are usually slower and get thrown off by the simplest request. I asked if I could sub chocolate milk for coffee. He had to go ask a supervisor, while 5 people waited behind me. They do have several very nice, helpful employees though. The coffee hits the spot and donuts are good. Love the Boston creme.
(3)
Charlotte H.
If zero stars were an option, that's what I would give. Visit on Saturday, 2 coffees - one regular and one with hazelnut, 12 munchkins.... Apathetic guy working drive thru, not listening- have to repeat everything twice, says they don't have any munchkins, gives us cold coffees, no hazelnut. End up going in the store after driving away and turning around, wait in line again, return coffees, no apology, nothing. Done with this place and the lousy high school staff that just don't care. Not returning. After a few bad experiences, I've had it.
(1)
A P.
The drive thru people act like they are on the Beavis and Butthead show.
(1)
Jae And Nui K.
We get good coffee every time we come here. This is our weekend morning coffee spot. We also stop by in the afternoons sometimes. get the DD app and get free coffee when the cards win. You can't beat that. I vow to be the Duke here.
(5)
Jennifer P.
In order to get your coffee faster, what you need to do is drive to the airport, fly to Columbia, pick about a pound of coffee beans, roast them, go to customs and fill out all the proper paperwork, wait the legal allotted time, fly home, ground the beans, fill up your k-cup, and press desired size(because brewing a pot takes long and we are trying to save time) and add cream and sugar. By the time your coffee is done, you can head back here and get your 2nd drink, with just a short 5min wait! Works EVERY time. ;)
(1)
Phil Y.
Staff goes the extra mile to please customers. Great for breakfast. Very nice staff. Clean restrooms.
(5)
Nick F.
Not sure why this place has been getting a bad rep... We have been cing since they opened up last year and are always pleased. I'm sure it may have taken a bit to get a new store working smoothly buy we're happy to finally have one near us in NW Mesa.
(5)
Jared S.
Horrible. Went in for 4 specific, extremely standard items and was only able to leave with one of them. Not to mention there were people waiting whose orders had been completely forgotten about. If the kid behind the register wasn't so worried about being witty, maybe he would've done a better job. Who knows. They should be much more prepared and stocked on a Saturday morning. Bosa it is!
(1)
todd h.
Ive been going here since it opened, its on my direct route to work. The last few mos its been getting worse and worse in the AM. I seem to never see the same face at the window 2 times in a row...its like no one keeps their job there. I get the wrong order, or mine isnt right 25% of the time lately. Today was rediculous. Egg & Chz on a plain bagel (they repeat it to me), large coffee cream& sugar (They repeat) get to the window and another new face and he hands me a small iced coffee. no. as hes preparing my correct coffee he hands me a muffin. No. goes back to check on it (leaving my coffee on the sill) and comes back out with a crossiant. NO. I repeat my order for the 3rd time at this point. he starts to walk away without giving me the coffee still. uhg. Finally he brings me what he assures me is an Egg & chz on a plain bagel. I take a quick glance and it seems correct. Ive been in the drive thru for 10 min at this point with a ton of cars behind me and I leave. get to work and there in all its glory is my egg &chz on plain bagel with a ton of sloppy greasy nasty looking bacon. NO!
(2)
Connie K.
We have given this location 2 opportunities--the 1st time was drive-thru, we were not permitted to order more than 3 donuts, so we left. This morning I went in, we wanted 4 donuts, my wait was over 10 min. The staff seemed bungled by coffee orders, lack of bags (my 4 donuts were placed in a dozen donut box). Also, donuts are made differently at this location--thinking they started out as boxes of frozen donuts & defrosted at this store. Not a recommend at all.
(1)
Mark Z.
Slow bad service. Tried to order a bagel in the drive through, told they were out. Instead ordered an English muffin, I immediately pay and proceed to wait for a few minutes before I'm asked to pull my car into the parking lot and wait. Always been a Dunkin fan, but avoid this location at all costs. Slow bad service
(1)
Tricia B.
Friendly staff, very well stocked, I am happy that they are in this location!
(4)
Chris M.
I have been coming here for almost 2 years now every morning for my coffee, and recently they have decided to fire 90% of the staff that made this place great to come grab a cup of coffee and have a great conversation with the employees. Now is it the best place for coffee no there are other places with better coffee but the employees were what made it special. Now that they have fired the staff this place is like zombie land no hellos, no good mornings NOTHING!! It's terrible to see this place like this! Long story short don't waste your time coming to this place unless you would like to be treated by some one who not only says hello or look like they hate their life it will take them 5 or more minutes to do so. Shame on Anna the new manager who obviously only cares about the bonus she will receive each month and not the customers and past employees who made Dunkin Great!
(1)
Mara S.
Ok, had high hopes, our last visit was pretty great, this just was sad. Donuts had almost no filling, selection was almost completely out! Also, the breakfast bagels we got, were totally burned. Why, why is it this bad at this location? Other locations are way more stocked, at all times, and treat the customers so much better. We have also never been offered any compensation or even a sorry for the troubles. Such sad service.
(1)
L S.
This is my favorite location! They always make good sandwiches and drinks. I've never cared much for their donuts, but I think that's more of a personal preference because most people love their donuts. The employees are always kind and friendly at this location, which is so hard to find nowadays. I've been to other DDs in the area, but found this one to be the best.
(5)
Jae And Nui K.
We get good coffee every time we come here. This is our weekend morning coffee spot. We also stop by in the afternoons sometimes. get the DD app and get free coffee when the cards win. You can't beat that. I vow to be the Duke here.
(5)
Harry S.
This dunks is by my house. They have not been able to make breakfast sandwiches for over 2 months due to a broken oven. This is the strangest thin I've ever seen from a dunks ever. People come in all day ordering breakfast just to be told the ovens broken. Will they ever fix it or do we have a case of EXTREME laziness.
(1)
A. C.
Stopped in here twice. Once about a year ago (stood at the counter for 5+ minutes and not one server to be found) and yesterday afternoon (door locked, lights off, chairs on tables (indoors and out). Closed without explanation. Please don't blame it on the "economy" when you close permanently.
(1)
Alex G.
I went thru drive thru couple days ago, service was good, lattes exceptional and sandwiches tasty, however when standing in drive thru line, i noticed someone just left garbage back by the door and it started leaking. Not a good scene before you ready to enjoy the meal.
(3)
Kristin W.
I got hooked on DD coffee when we lived in Philadelphia...they were everywhere, it was cheap, and the staff got to know my drink after a few visits so it was just easy. We decided to move to Arizona and low and behold, there's a Dunkin right up the street!! Booyah!! I have to admit, I was expecting to be disappointed. When we came out here for vacation last year, we tried a couple DD (Scottsdale Rd and another on Hayden) and they put way too much flavored syrup in my iced coffee. Turns out they didn't have the special machine that measures everything correctly at the push of a button. I *think* the location on brown does. Score! The manager took our Philly punch cards (extra customer service points) and they are always friendly when I go in. Yeah, our drinks have been messed up a few times but that happens anywhere. It doesn't bug me. They don't have my drink memorized yet, but I don't go everyday anymore. Not a five star because they have a minimum of two munchkin rule. Not a huge deal but when I have only one of my kids and I'm scrounging up change in my purse or the car, it sucks when I don't have enough. I have learned my lesson though and always go prepared.
(4)
Stacy D.
I absolutely love donuts and coffee and you really can't get those wrong. There are a few staff members here who are very personable and on their game but unfortunately I mostly encounter staff that seems they left their brains at home. I've had a lot of mistaken orders here. Maybe management just needs to train better. Those that are great...I thank you!
(3)
George P.
Aweful experience. Couldn't get anything right from our sandwiches to coffee to a water cup. It pains me to say, but I will never go to this Dunkin Donuts again. If I could give them 0 stars I would. Fire everyone and start again. Never felt so bad for spending my hard earned money.
This DD is closest to my father's house so I've been numerous times since it opened. My mom thinks the coffee is great. I think this location is terrible. The employees are nice but not very efficient. The worst part is the frosting on the donuts. They must think frosting is made of gold with how little they put on each donut. I've been to other locations that don't have this issue so I assume the owner of this particular franchise has some kind of anti-frosting bias. If there was some kind of organization that supported the rights of donuts to be coated in a sufficient layer of frosted goodness, I'd alert them to this DD's egregious crimes against deliciousness.
(2)
Jacqueline S.
I enjoy the food and the coffee. It's not gourmet, but then again, I didn't pay for a gourmet meal at $3 a breakfast sandwich. I've yet to encounter a rude employee, but I only visit once a week or two. In my experience, they are polite, respectful and cordial. I took away a star because it is always slow. Granted, there are so many people always there. This, I imagine, is due to their strategic location to commuters on their way to work... So if you're in a hurry, don't go in or do drive-thru. But if you have 10-15mins to spare beyond your commute time, by all means, it's a good place to grab some grub. Tip: faster in drive-thru than a walk-in.
(4)
Elizabetta H.
I am from back east, and was very excited when DD finally came to town! But I didn't really have nice things to say about this location...until now! Maybe they are finally understanding it's about customer service and fresh coffee! I've suffered occasionally over the past few years with nasty attitudes, limited availability on donuts, lukewarm stale coffee (once they nuked it and tried to pretend it was just made)...our recent three visits in the last ten days, they've gotten our order right, they were super friendly, and even made new coffee for me (after I asked when it was last made, and she admitted it had been a while). So, maybe they're improving, so they get four stars...with room to level up to five! Good work, keep it up!
(4)
Scott L.
Worst customer service ever!!! Entered Dunkin' Donuts with only one customer in front of me. It took them 20 minutes to make me an iced coffee no cream no sugar. For those of you who don't know that involves pouring ice into a cup followed by coffee. I recommend going to Starbucks if you are a fan of customer service.
(1)
Joe S.
So-so for a DD. Staff was whatever. Selection of donuts was weak - even if it was in the early afternoon. The price for the quality, selection, and service - disappointing. May try this location again - but if there are different locations - will probably go to those ones instead.
(2)
Jaime L.
It is a Dunkin Donuts...so it's hard to criticize...because it's a Dunkin Donuts. I have been there many times, so I can base this off multiple visits. The reason I am writing this is mainly due to the addition of a new tv in the dining room. When I went last Sunday, I was like oh a tv, that's nice...then I realized it was tuned in to Joel Osteen. I find him insufferable. Really hard to enjoy breakfast with my son, while Osteen is talking. Why not ESPN, CNN, or Phineas and Ferb? It was very annoying. As far as service. In the morning, they prioritize the drive thru. It's not uncommon for 6+ people to be in line at a time. They will have several staff members working in back on drive thru with one person at front register, which would be fine, except they seem to put newbies on that register. They are usually slower and get thrown off by the simplest request. I asked if I could sub chocolate milk for coffee. He had to go ask a supervisor, while 5 people waited behind me. They do have several very nice, helpful employees though. The coffee hits the spot and donuts are good. Love the Boston creme.
(3)
Jennifer P.
In order to get your coffee faster, what you need to do is drive to the airport, fly to Columbia, pick about a pound of coffee beans, roast them, go to customs and fill out all the proper paperwork, wait the legal allotted time, fly home, ground the beans, fill up your k-cup, and press desired size(because brewing a pot takes long and we are trying to save time) and add cream and sugar. By the time your coffee is done, you can head back here and get your 2nd drink, with just a short 5min wait! Works EVERY time. ;)
(1)
Phil Y.
Staff goes the extra mile to please customers. Great for breakfast. Very nice staff. Clean restrooms.
(5)
Nick F.
Not sure why this place has been getting a bad rep... We have been cing since they opened up last year and are always pleased. I'm sure it may have taken a bit to get a new store working smoothly buy we're happy to finally have one near us in NW Mesa.
(5)
A P.
The drive thru people act like they are on the Beavis and Butthead show.
(1)
Charlotte H.
If zero stars were an option, that's what I would give. Visit on Saturday, 2 coffees - one regular and one with hazelnut, 12 munchkins.... Apathetic guy working drive thru, not listening- have to repeat everything twice, says they don't have any munchkins, gives us cold coffees, no hazelnut. End up going in the store after driving away and turning around, wait in line again, return coffees, no apology, nothing. Done with this place and the lousy high school staff that just don't care. Not returning. After a few bad experiences, I've had it.
(1)
Tricia B.
Friendly staff, very well stocked, I am happy that they are in this location!
(4)
Jared S.
Horrible. Went in for 4 specific, extremely standard items and was only able to leave with one of them. Not to mention there were people waiting whose orders had been completely forgotten about. If the kid behind the register wasn't so worried about being witty, maybe he would've done a better job. Who knows. They should be much more prepared and stocked on a Saturday morning. Bosa it is!
(1)
todd h.
Ive been going here since it opened, its on my direct route to work. The last few mos its been getting worse and worse in the AM. I seem to never see the same face at the window 2 times in a row...its like no one keeps their job there. I get the wrong order, or mine isnt right 25% of the time lately. Today was rediculous. Egg & Chz on a plain bagel (they repeat it to me), large coffee cream& sugar (They repeat) get to the window and another new face and he hands me a small iced coffee. no. as hes preparing my correct coffee he hands me a muffin. No. goes back to check on it (leaving my coffee on the sill) and comes back out with a crossiant. NO. I repeat my order for the 3rd time at this point. he starts to walk away without giving me the coffee still. uhg. Finally he brings me what he assures me is an Egg & chz on a plain bagel. I take a quick glance and it seems correct. Ive been in the drive thru for 10 min at this point with a ton of cars behind me and I leave. get to work and there in all its glory is my egg &chz on plain bagel with a ton of sloppy greasy nasty looking bacon. NO!
(2)
Connie K.
We have given this location 2 opportunities--the 1st time was drive-thru, we were not permitted to order more than 3 donuts, so we left. This morning I went in, we wanted 4 donuts, my wait was over 10 min. The staff seemed bungled by coffee orders, lack of bags (my 4 donuts were placed in a dozen donut box). Also, donuts are made differently at this location--thinking they started out as boxes of frozen donuts & defrosted at this store. Not a recommend at all.
(1)
Mark Z.
Slow bad service. Tried to order a bagel in the drive through, told they were out. Instead ordered an English muffin, I immediately pay and proceed to wait for a few minutes before I'm asked to pull my car into the parking lot and wait. Always been a Dunkin fan, but avoid this location at all costs. Slow bad service
Kristin W.
I got hooked on DD coffee when we lived in Philadelphia...they were everywhere, it was cheap, and the staff got to know my drink after a few visits so it was just easy. We decided to move to Arizona and low and behold, there's a Dunkin right up the street!! Booyah!! I have to admit, I was expecting to be disappointed. When we came out here for vacation last year, we tried a couple DD (Scottsdale Rd and another on Hayden) and they put way too much flavored syrup in my iced coffee. Turns out they didn't have the special machine that measures everything correctly at the push of a button. I *think* the location on brown does. Score! The manager took our Philly punch cards (extra customer service points) and they are always friendly when I go in. Yeah, our drinks have been messed up a few times but that happens anywhere. It doesn't bug me. They don't have my drink memorized yet, but I don't go everyday anymore. Not a five star because they have a minimum of two munchkin rule. Not a huge deal but when I have only one of my kids and I'm scrounging up change in my purse or the car, it sucks when I don't have enough. I have learned my lesson though and always go prepared.
(4)Alexis J.
This location is very laid back. I go in at different times on different days. I have noticed they have periods of a line out the door and then there are no customers at all. This might explain why it might take long sometimes. Seems silly to over staff for spurts of traffic here and there. On the rare occasion that I get a donut or two, they have always been really tasty. The ice coffee is always good and made well. It would be nice if the seating area was more welcoming. It feels more like a school cafeteria than a café.
(5)Harry S.
This dunks is by my house. They have not been able to make breakfast sandwiches for over 2 months due to a broken oven. This is the strangest thin I've ever seen from a dunks ever. People come in all day ordering breakfast just to be told the ovens broken. Will they ever fix it or do we have a case of EXTREME laziness.
(1)A. C.
Stopped in here twice. Once about a year ago (stood at the counter for 5+ minutes and not one server to be found) and yesterday afternoon (door locked, lights off, chairs on tables (indoors and out). Closed without explanation. Please don't blame it on the "economy" when you close permanently.
(1)Alex G.
I went thru drive thru couple days ago, service was good, lattes exceptional and sandwiches tasty, however when standing in drive thru line, i noticed someone just left garbage back by the door and it started leaking. Not a good scene before you ready to enjoy the meal.
(3)L S.
This is my favorite location! They always make good sandwiches and drinks. I've never cared much for their donuts, but I think that's more of a personal preference because most people love their donuts. The employees are always kind and friendly at this location, which is so hard to find nowadays. I've been to other DDs in the area, but found this one to be the best.
(5)Chris M.
I have been coming here for almost 2 years now every morning for my coffee, and recently they have decided to fire 90% of the staff that made this place great to come grab a cup of coffee and have a great conversation with the employees. Now is it the best place for coffee no there are other places with better coffee but the employees were what made it special. Now that they have fired the staff this place is like zombie land no hellos, no good mornings NOTHING!! It's terrible to see this place like this! Long story short don't waste your time coming to this place unless you would like to be treated by some one who not only says hello or look like they hate their life it will take them 5 or more minutes to do so. Shame on Anna the new manager who obviously only cares about the bonus she will receive each month and not the customers and past employees who made Dunkin Great!
(1)Mara S.
Ok, had high hopes, our last visit was pretty great, this just was sad. Donuts had almost no filling, selection was almost completely out! Also, the breakfast bagels we got, were totally burned. Why, why is it this bad at this location? Other locations are way more stocked, at all times, and treat the customers so much better. We have also never been offered any compensation or even a sorry for the troubles. Such sad service.
(1)Elizabetta H.
I am from back east, and was very excited when DD finally came to town! But I didn't really have nice things to say about this location...until now! Maybe they are finally understanding it's about customer service and fresh coffee! I've suffered occasionally over the past few years with nasty attitudes, limited availability on donuts, lukewarm stale coffee (once they nuked it and tried to pretend it was just made)...our recent three visits in the last ten days, they've gotten our order right, they were super friendly, and even made new coffee for me (after I asked when it was last made, and she admitted it had been a while). So, maybe they're improving, so they get four stars...with room to level up to five! Good work, keep it up!
(4)Scott L.
Worst customer service ever!!! Entered Dunkin' Donuts with only one customer in front of me. It took them 20 minutes to make me an iced coffee no cream no sugar. For those of you who don't know that involves pouring ice into a cup followed by coffee. I recommend going to Starbucks if you are a fan of customer service.
(1)Kymberly L.
This DD is closest to my father's house so I've been numerous times since it opened. My mom thinks the coffee is great. I think this location is terrible. The employees are nice but not very efficient. The worst part is the frosting on the donuts. They must think frosting is made of gold with how little they put on each donut. I've been to other locations that don't have this issue so I assume the owner of this particular franchise has some kind of anti-frosting bias. If there was some kind of organization that supported the rights of donuts to be coated in a sufficient layer of frosted goodness, I'd alert them to this DD's egregious crimes against deliciousness.
(2)Jacqueline S.
I enjoy the food and the coffee. It's not gourmet, but then again, I didn't pay for a gourmet meal at $3 a breakfast sandwich. I've yet to encounter a rude employee, but I only visit once a week or two. In my experience, they are polite, respectful and cordial. I took away a star because it is always slow. Granted, there are so many people always there. This, I imagine, is due to their strategic location to commuters on their way to work... So if you're in a hurry, don't go in or do drive-thru. But if you have 10-15mins to spare beyond your commute time, by all means, it's a good place to grab some grub. Tip: faster in drive-thru than a walk-in.
(4)Joe S.
So-so for a DD. Staff was whatever. Selection of donuts was weak - even if it was in the early afternoon. The price for the quality, selection, and service - disappointing. May try this location again - but if there are different locations - will probably go to those ones instead.
(2)Stacy D.
I absolutely love donuts and coffee and you really can't get those wrong. There are a few staff members here who are very personable and on their game but unfortunately I mostly encounter staff that seems they left their brains at home. I've had a lot of mistaken orders here. Maybe management just needs to train better. Those that are great...I thank you!
(3)George P.
Aweful experience. Couldn't get anything right from our sandwiches to coffee to a water cup. It pains me to say, but I will never go to this Dunkin Donuts again. If I could give them 0 stars I would. Fire everyone and start again. Never felt so bad for spending my hard earned money.
(1)Jaime L.
It is a Dunkin Donuts...so it's hard to criticize...because it's a Dunkin Donuts. I have been there many times, so I can base this off multiple visits. The reason I am writing this is mainly due to the addition of a new tv in the dining room. When I went last Sunday, I was like oh a tv, that's nice...then I realized it was tuned in to Joel Osteen. I find him insufferable. Really hard to enjoy breakfast with my son, while Osteen is talking. Why not ESPN, CNN, or Phineas and Ferb? It was very annoying. As far as service. In the morning, they prioritize the drive thru. It's not uncommon for 6+ people to be in line at a time. They will have several staff members working in back on drive thru with one person at front register, which would be fine, except they seem to put newbies on that register. They are usually slower and get thrown off by the simplest request. I asked if I could sub chocolate milk for coffee. He had to go ask a supervisor, while 5 people waited behind me. They do have several very nice, helpful employees though. The coffee hits the spot and donuts are good. Love the Boston creme.
(3)Charlotte H.
If zero stars were an option, that's what I would give. Visit on Saturday, 2 coffees - one regular and one with hazelnut, 12 munchkins.... Apathetic guy working drive thru, not listening- have to repeat everything twice, says they don't have any munchkins, gives us cold coffees, no hazelnut. End up going in the store after driving away and turning around, wait in line again, return coffees, no apology, nothing. Done with this place and the lousy high school staff that just don't care. Not returning. After a few bad experiences, I've had it.
(1)A P.
The drive thru people act like they are on the Beavis and Butthead show.
(1)Jae And Nui K.
We get good coffee every time we come here. This is our weekend morning coffee spot. We also stop by in the afternoons sometimes. get the DD app and get free coffee when the cards win. You can't beat that. I vow to be the Duke here.
(5)Jennifer P.
In order to get your coffee faster, what you need to do is drive to the airport, fly to Columbia, pick about a pound of coffee beans, roast them, go to customs and fill out all the proper paperwork, wait the legal allotted time, fly home, ground the beans, fill up your k-cup, and press desired size(because brewing a pot takes long and we are trying to save time) and add cream and sugar. By the time your coffee is done, you can head back here and get your 2nd drink, with just a short 5min wait! Works EVERY time. ;)
(1)Phil Y.
Staff goes the extra mile to please customers. Great for breakfast. Very nice staff. Clean restrooms.
(5)Nick F.
Not sure why this place has been getting a bad rep... We have been cing since they opened up last year and are always pleased. I'm sure it may have taken a bit to get a new store working smoothly buy we're happy to finally have one near us in NW Mesa.
(5)Jared S.
Horrible. Went in for 4 specific, extremely standard items and was only able to leave with one of them. Not to mention there were people waiting whose orders had been completely forgotten about. If the kid behind the register wasn't so worried about being witty, maybe he would've done a better job. Who knows. They should be much more prepared and stocked on a Saturday morning. Bosa it is!
(1)todd h.
Ive been going here since it opened, its on my direct route to work. The last few mos its been getting worse and worse in the AM. I seem to never see the same face at the window 2 times in a row...its like no one keeps their job there. I get the wrong order, or mine isnt right 25% of the time lately. Today was rediculous. Egg & Chz on a plain bagel (they repeat it to me), large coffee cream& sugar (They repeat) get to the window and another new face and he hands me a small iced coffee. no. as hes preparing my correct coffee he hands me a muffin. No. goes back to check on it (leaving my coffee on the sill) and comes back out with a crossiant. NO. I repeat my order for the 3rd time at this point. he starts to walk away without giving me the coffee still. uhg. Finally he brings me what he assures me is an Egg & chz on a plain bagel. I take a quick glance and it seems correct. Ive been in the drive thru for 10 min at this point with a ton of cars behind me and I leave. get to work and there in all its glory is my egg &chz on plain bagel with a ton of sloppy greasy nasty looking bacon. NO!
(2)Connie K.
We have given this location 2 opportunities--the 1st time was drive-thru, we were not permitted to order more than 3 donuts, so we left. This morning I went in, we wanted 4 donuts, my wait was over 10 min. The staff seemed bungled by coffee orders, lack of bags (my 4 donuts were placed in a dozen donut box). Also, donuts are made differently at this location--thinking they started out as boxes of frozen donuts & defrosted at this store. Not a recommend at all.
(1)Mark Z.
Slow bad service. Tried to order a bagel in the drive through, told they were out. Instead ordered an English muffin, I immediately pay and proceed to wait for a few minutes before I'm asked to pull my car into the parking lot and wait. Always been a Dunkin fan, but avoid this location at all costs. Slow bad service
(1)Tricia B.
Friendly staff, very well stocked, I am happy that they are in this location!
(4)Chris M.
I have been coming here for almost 2 years now every morning for my coffee, and recently they have decided to fire 90% of the staff that made this place great to come grab a cup of coffee and have a great conversation with the employees. Now is it the best place for coffee no there are other places with better coffee but the employees were what made it special. Now that they have fired the staff this place is like zombie land no hellos, no good mornings NOTHING!! It's terrible to see this place like this! Long story short don't waste your time coming to this place unless you would like to be treated by some one who not only says hello or look like they hate their life it will take them 5 or more minutes to do so. Shame on Anna the new manager who obviously only cares about the bonus she will receive each month and not the customers and past employees who made Dunkin Great!
(1)Mara S.
Ok, had high hopes, our last visit was pretty great, this just was sad. Donuts had almost no filling, selection was almost completely out! Also, the breakfast bagels we got, were totally burned. Why, why is it this bad at this location? Other locations are way more stocked, at all times, and treat the customers so much better. We have also never been offered any compensation or even a sorry for the troubles. Such sad service.
(1)L S.
This is my favorite location! They always make good sandwiches and drinks. I've never cared much for their donuts, but I think that's more of a personal preference because most people love their donuts. The employees are always kind and friendly at this location, which is so hard to find nowadays. I've been to other DDs in the area, but found this one to be the best.
(5)Jae And Nui K.
We get good coffee every time we come here. This is our weekend morning coffee spot. We also stop by in the afternoons sometimes. get the DD app and get free coffee when the cards win. You can't beat that. I vow to be the Duke here.
(5)Harry S.
This dunks is by my house. They have not been able to make breakfast sandwiches for over 2 months due to a broken oven. This is the strangest thin I've ever seen from a dunks ever. People come in all day ordering breakfast just to be told the ovens broken. Will they ever fix it or do we have a case of EXTREME laziness.
(1)A. C.
Stopped in here twice. Once about a year ago (stood at the counter for 5+ minutes and not one server to be found) and yesterday afternoon (door locked, lights off, chairs on tables (indoors and out). Closed without explanation. Please don't blame it on the "economy" when you close permanently.
(1)Alex G.
I went thru drive thru couple days ago, service was good, lattes exceptional and sandwiches tasty, however when standing in drive thru line, i noticed someone just left garbage back by the door and it started leaking. Not a good scene before you ready to enjoy the meal.
(3)Kristin W.
I got hooked on DD coffee when we lived in Philadelphia...they were everywhere, it was cheap, and the staff got to know my drink after a few visits so it was just easy. We decided to move to Arizona and low and behold, there's a Dunkin right up the street!! Booyah!! I have to admit, I was expecting to be disappointed. When we came out here for vacation last year, we tried a couple DD (Scottsdale Rd and another on Hayden) and they put way too much flavored syrup in my iced coffee. Turns out they didn't have the special machine that measures everything correctly at the push of a button. I *think* the location on brown does. Score! The manager took our Philly punch cards (extra customer service points) and they are always friendly when I go in. Yeah, our drinks have been messed up a few times but that happens anywhere. It doesn't bug me. They don't have my drink memorized yet, but I don't go everyday anymore. Not a five star because they have a minimum of two munchkin rule. Not a huge deal but when I have only one of my kids and I'm scrounging up change in my purse or the car, it sucks when I don't have enough. I have learned my lesson though and always go prepared.
(4)Stacy D.
I absolutely love donuts and coffee and you really can't get those wrong. There are a few staff members here who are very personable and on their game but unfortunately I mostly encounter staff that seems they left their brains at home. I've had a lot of mistaken orders here. Maybe management just needs to train better. Those that are great...I thank you!
(3)George P.
Aweful experience. Couldn't get anything right from our sandwiches to coffee to a water cup. It pains me to say, but I will never go to this Dunkin Donuts again. If I could give them 0 stars I would. Fire everyone and start again. Never felt so bad for spending my hard earned money.
(1)Alexis J.
This location is very laid back. I go in at different times on different days. I have noticed they have periods of a line out the door and then there are no customers at all. This might explain why it might take long sometimes. Seems silly to over staff for spurts of traffic here and there. On the rare occasion that I get a donut or two, they have always been really tasty. The ice coffee is always good and made well. It would be nice if the seating area was more welcoming. It feels more like a school cafeteria than a café.
(5)Kymberly L.
This DD is closest to my father's house so I've been numerous times since it opened. My mom thinks the coffee is great. I think this location is terrible. The employees are nice but not very efficient. The worst part is the frosting on the donuts. They must think frosting is made of gold with how little they put on each donut. I've been to other locations that don't have this issue so I assume the owner of this particular franchise has some kind of anti-frosting bias. If there was some kind of organization that supported the rights of donuts to be coated in a sufficient layer of frosted goodness, I'd alert them to this DD's egregious crimes against deliciousness.
(2)Jacqueline S.
I enjoy the food and the coffee. It's not gourmet, but then again, I didn't pay for a gourmet meal at $3 a breakfast sandwich. I've yet to encounter a rude employee, but I only visit once a week or two. In my experience, they are polite, respectful and cordial. I took away a star because it is always slow. Granted, there are so many people always there. This, I imagine, is due to their strategic location to commuters on their way to work... So if you're in a hurry, don't go in or do drive-thru. But if you have 10-15mins to spare beyond your commute time, by all means, it's a good place to grab some grub. Tip: faster in drive-thru than a walk-in.
(4)Elizabetta H.
I am from back east, and was very excited when DD finally came to town! But I didn't really have nice things to say about this location...until now! Maybe they are finally understanding it's about customer service and fresh coffee! I've suffered occasionally over the past few years with nasty attitudes, limited availability on donuts, lukewarm stale coffee (once they nuked it and tried to pretend it was just made)...our recent three visits in the last ten days, they've gotten our order right, they were super friendly, and even made new coffee for me (after I asked when it was last made, and she admitted it had been a while). So, maybe they're improving, so they get four stars...with room to level up to five! Good work, keep it up!
(4)Scott L.
Worst customer service ever!!! Entered Dunkin' Donuts with only one customer in front of me. It took them 20 minutes to make me an iced coffee no cream no sugar. For those of you who don't know that involves pouring ice into a cup followed by coffee. I recommend going to Starbucks if you are a fan of customer service.
(1)Joe S.
So-so for a DD. Staff was whatever. Selection of donuts was weak - even if it was in the early afternoon. The price for the quality, selection, and service - disappointing. May try this location again - but if there are different locations - will probably go to those ones instead.
(2)Jaime L.
It is a Dunkin Donuts...so it's hard to criticize...because it's a Dunkin Donuts. I have been there many times, so I can base this off multiple visits. The reason I am writing this is mainly due to the addition of a new tv in the dining room. When I went last Sunday, I was like oh a tv, that's nice...then I realized it was tuned in to Joel Osteen. I find him insufferable. Really hard to enjoy breakfast with my son, while Osteen is talking. Why not ESPN, CNN, or Phineas and Ferb? It was very annoying. As far as service. In the morning, they prioritize the drive thru. It's not uncommon for 6+ people to be in line at a time. They will have several staff members working in back on drive thru with one person at front register, which would be fine, except they seem to put newbies on that register. They are usually slower and get thrown off by the simplest request. I asked if I could sub chocolate milk for coffee. He had to go ask a supervisor, while 5 people waited behind me. They do have several very nice, helpful employees though. The coffee hits the spot and donuts are good. Love the Boston creme.
(3)Jennifer P.
In order to get your coffee faster, what you need to do is drive to the airport, fly to Columbia, pick about a pound of coffee beans, roast them, go to customs and fill out all the proper paperwork, wait the legal allotted time, fly home, ground the beans, fill up your k-cup, and press desired size(because brewing a pot takes long and we are trying to save time) and add cream and sugar. By the time your coffee is done, you can head back here and get your 2nd drink, with just a short 5min wait! Works EVERY time. ;)
(1)Phil Y.
Staff goes the extra mile to please customers. Great for breakfast. Very nice staff. Clean restrooms.
(5)Nick F.
Not sure why this place has been getting a bad rep... We have been cing since they opened up last year and are always pleased. I'm sure it may have taken a bit to get a new store working smoothly buy we're happy to finally have one near us in NW Mesa.
(5)A P.
The drive thru people act like they are on the Beavis and Butthead show.
(1)Charlotte H.
If zero stars were an option, that's what I would give. Visit on Saturday, 2 coffees - one regular and one with hazelnut, 12 munchkins.... Apathetic guy working drive thru, not listening- have to repeat everything twice, says they don't have any munchkins, gives us cold coffees, no hazelnut. End up going in the store after driving away and turning around, wait in line again, return coffees, no apology, nothing. Done with this place and the lousy high school staff that just don't care. Not returning. After a few bad experiences, I've had it.
(1)Tricia B.
Friendly staff, very well stocked, I am happy that they are in this location!
(4)Jared S.
Horrible. Went in for 4 specific, extremely standard items and was only able to leave with one of them. Not to mention there were people waiting whose orders had been completely forgotten about. If the kid behind the register wasn't so worried about being witty, maybe he would've done a better job. Who knows. They should be much more prepared and stocked on a Saturday morning. Bosa it is!
(1)todd h.
Ive been going here since it opened, its on my direct route to work. The last few mos its been getting worse and worse in the AM. I seem to never see the same face at the window 2 times in a row...its like no one keeps their job there. I get the wrong order, or mine isnt right 25% of the time lately. Today was rediculous. Egg & Chz on a plain bagel (they repeat it to me), large coffee cream& sugar (They repeat) get to the window and another new face and he hands me a small iced coffee. no. as hes preparing my correct coffee he hands me a muffin. No. goes back to check on it (leaving my coffee on the sill) and comes back out with a crossiant. NO. I repeat my order for the 3rd time at this point. he starts to walk away without giving me the coffee still. uhg. Finally he brings me what he assures me is an Egg & chz on a plain bagel. I take a quick glance and it seems correct. Ive been in the drive thru for 10 min at this point with a ton of cars behind me and I leave. get to work and there in all its glory is my egg &chz on plain bagel with a ton of sloppy greasy nasty looking bacon. NO!
(2)Connie K.
We have given this location 2 opportunities--the 1st time was drive-thru, we were not permitted to order more than 3 donuts, so we left. This morning I went in, we wanted 4 donuts, my wait was over 10 min. The staff seemed bungled by coffee orders, lack of bags (my 4 donuts were placed in a dozen donut box). Also, donuts are made differently at this location--thinking they started out as boxes of frozen donuts & defrosted at this store. Not a recommend at all.
(1)Mark Z.
Slow bad service. Tried to order a bagel in the drive through, told they were out. Instead ordered an English muffin, I immediately pay and proceed to wait for a few minutes before I'm asked to pull my car into the parking lot and wait. Always been a Dunkin fan, but avoid this location at all costs. Slow bad service
(1)