I like Wendy's but today when I went to get my spicy chicken sandwich meal drive thru it was horrible this guy sounded so mean and rude and got my order wrong I got to the window to pay he was steering at me very bad a tattoo in his arm didn't say a word no hi thank you the price of nothing he was black I'm only mentioning his color so that the owner knows the worst service in alaska
(1)
Benny B.
2 stars for awkward customer service. Friend wanted Wendys again, grabbed our usual order + a double patty option for the Pretzel bacon cheeseburger. Usually head home which is pretty far out of town..but was asked if I wanted to stop for a minute to have some fries first. Of course I had to have some of those ooey-gooey cheese fries that were so yummy last time. Uh-oh..I thought as I stared down at a gloopy mess of cold cheddar cheese on top of the melted stuff. Well I tried a couple fries but knew I would need to reheat them at home..on a plate since they're served in an all-plastic tray. Then I happen to notice my friends sandwich looks like regular w.the 1 patty. Checked our receipt & we were charged for the double patty...the drive-thru gal confirmed correctly too. No biggie, but my friend had plowed through about half his burger. He had to take all his fries from in his burger container out so I could take the burger inside. When I came to the counter, about 6 or 7 employees stood around and looked astonished when I was able to get their attention & explain what happened. This younger gal leans on the counter staring over the burger and gross cold cheese fries, then states ''we'll have to talk to the manager''. I pushed the fries away & asked for the correct burger then. They all got scared and gave me the silent treatment. The manager woman went to make the burger w another gal & I kept a close eye on them as there was 'hush-talk' going on. They made no eye contact, all except a kind, quiet kid who was new at the register who offered a small frostie for my trouble (which I said no thanks). The manager kind of smiled as she gave me the correct food but she never said sorry or anything. Sandwich was bomb, yet again, though.
(2)
Joy G.
I can't believe I haven't written a review for this Wendy's. My experiences here have always been mediocre at best and horrible at worst. Overall, this place had earned it's crappy rating. I love Wendy's, just not THIS WENDY'S. 1. They almost always screw up your order. 2. The staff are clueless. Hey manager, DO SOMETHING about that. 3. They run out of stuff constantly. 4. Customer service is horrendous Unless you're desperate, avoid this location at all costs.
(1)
Aspid A.
We end up going to Wendy's a fair amount for quick kids snacks when hunger emergency happens in south anchorage. This place never gets it right!!! It's totally nuts that they always screw up the order. it's almost like they're joking. They forget sauce, forget to throw in one of our sandwiches, etc. Following our recent zoo trip I asked the staff to triple check that they'd given me straws for kids' frosties (that's all I had ordered). He assured me that straws were in the bag. But guess what? Even two extra value frosties were too much for the s anchorage Wendy's! Come on, I want to keep coming here but it's getting ridiculous!
(1)
Mary C.
I fear that this Wendy's location is struggling. I have not had the best of luck the last 2 times I have come here. About two weeks ago I went through the drive-thru for my order and had to wait quite some time. They ran my card and handed it back to me...they then said that they needed my card back because it did not run through there system...this struck me odd so I made sure to watch my card statement and low and behold they charged my card twice. I ended up calling the manager to let him know that I was charged twice. They told me to come in with the card I purchased my meal with and they would credit it. They did not ask for any proof or anything which struck me odd as anyone could basically go in there and say they were charged twice and get a refund which is scary as sadly there are numerous individuals who are dishonest. At any rate I had my statement with me just in case I needed it. I was with my friend when I went back in as she was hungry so she ordered something and her total came to about $4. She paid with a $20 and was given only 6 back...she was like "ummm I paid with a $20" and the guy laughed and said "whoops." When she got her stuff straightened out and got the correct change for her order, I kindly asked to speak with a manager to be issued my credit. The manager comes up and asks what I ordered, so I told him. However he typed it up, the refund total came to $11.58 instead of my original $12.37 total. He asked for my card and I said, "well I want to be credit for what I paid and not less" and he was like "ok," and he hit a couple more buttons and then the total came to $12.98 for the refund, which would give me more than what I paid, which I didn't want either. In the end he got it figured out, but not without me having to pay quite a bit of attention and my time for a mistake that was not mine from the start. So in the end I just want to inform patrons who go to this location to be careful and make sure they are not charged twice or given incorrect change. Wendy's is a great company and I am fearful that this location is costing the company quite a bit of money from lack of training and inexperience.
(1)
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Address :11310 Old Seward Hwy
Anchorage, AK, 99515
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Quiet Alcohol : No Outdoor Seating : No Wi-Fi : Free Has TV : No Drive-Thru : Yes
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Kameka H.
I like Wendy's but today when I went to get my spicy chicken sandwich meal drive thru it was horrible this guy sounded so mean and rude and got my order wrong I got to the window to pay he was steering at me very bad a tattoo in his arm didn't say a word no hi thank you the price of nothing he was black I'm only mentioning his color so that the owner knows the worst service in alaska
(1)Benny B.
2 stars for awkward customer service. Friend wanted Wendys again, grabbed our usual order + a double patty option for the Pretzel bacon cheeseburger. Usually head home which is pretty far out of town..but was asked if I wanted to stop for a minute to have some fries first. Of course I had to have some of those ooey-gooey cheese fries that were so yummy last time. Uh-oh..I thought as I stared down at a gloopy mess of cold cheddar cheese on top of the melted stuff. Well I tried a couple fries but knew I would need to reheat them at home..on a plate since they're served in an all-plastic tray. Then I happen to notice my friends sandwich looks like regular w.the 1 patty. Checked our receipt & we were charged for the double patty...the drive-thru gal confirmed correctly too. No biggie, but my friend had plowed through about half his burger. He had to take all his fries from in his burger container out so I could take the burger inside. When I came to the counter, about 6 or 7 employees stood around and looked astonished when I was able to get their attention & explain what happened. This younger gal leans on the counter staring over the burger and gross cold cheese fries, then states ''we'll have to talk to the manager''. I pushed the fries away & asked for the correct burger then. They all got scared and gave me the silent treatment. The manager woman went to make the burger w another gal & I kept a close eye on them as there was 'hush-talk' going on. They made no eye contact, all except a kind, quiet kid who was new at the register who offered a small frostie for my trouble (which I said no thanks). The manager kind of smiled as she gave me the correct food but she never said sorry or anything. Sandwich was bomb, yet again, though.
(2)Joy G.
I can't believe I haven't written a review for this Wendy's. My experiences here have always been mediocre at best and horrible at worst. Overall, this place had earned it's crappy rating. I love Wendy's, just not THIS WENDY'S. 1. They almost always screw up your order. 2. The staff are clueless. Hey manager, DO SOMETHING about that. 3. They run out of stuff constantly. 4. Customer service is horrendous Unless you're desperate, avoid this location at all costs.
(1)Aspid A.
We end up going to Wendy's a fair amount for quick kids snacks when hunger emergency happens in south anchorage. This place never gets it right!!! It's totally nuts that they always screw up the order. it's almost like they're joking. They forget sauce, forget to throw in one of our sandwiches, etc. Following our recent zoo trip I asked the staff to triple check that they'd given me straws for kids' frosties (that's all I had ordered). He assured me that straws were in the bag. But guess what? Even two extra value frosties were too much for the s anchorage Wendy's! Come on, I want to keep coming here but it's getting ridiculous!
(1)Mary C.
I fear that this Wendy's location is struggling. I have not had the best of luck the last 2 times I have come here. About two weeks ago I went through the drive-thru for my order and had to wait quite some time. They ran my card and handed it back to me...they then said that they needed my card back because it did not run through there system...this struck me odd so I made sure to watch my card statement and low and behold they charged my card twice. I ended up calling the manager to let him know that I was charged twice. They told me to come in with the card I purchased my meal with and they would credit it. They did not ask for any proof or anything which struck me odd as anyone could basically go in there and say they were charged twice and get a refund which is scary as sadly there are numerous individuals who are dishonest. At any rate I had my statement with me just in case I needed it. I was with my friend when I went back in as she was hungry so she ordered something and her total came to about $4. She paid with a $20 and was given only 6 back...she was like "ummm I paid with a $20" and the guy laughed and said "whoops." When she got her stuff straightened out and got the correct change for her order, I kindly asked to speak with a manager to be issued my credit. The manager comes up and asks what I ordered, so I told him. However he typed it up, the refund total came to $11.58 instead of my original $12.37 total. He asked for my card and I said, "well I want to be credit for what I paid and not less" and he was like "ok," and he hit a couple more buttons and then the total came to $12.98 for the refund, which would give me more than what I paid, which I didn't want either. In the end he got it figured out, but not without me having to pay quite a bit of attention and my time for a mistake that was not mine from the start. So in the end I just want to inform patrons who go to this location to be careful and make sure they are not charged twice or given incorrect change. Wendy's is a great company and I am fearful that this location is costing the company quite a bit of money from lack of training and inexperience.
(1)