I have been coming to Goldies since the 70s, and I have never had an experience this bad. First, I had asked for a medium burger, but got a well done one, which I had to send back. So by the time I got the right one, my girlfriend was done with hers. The server admitted he put it in wrong. I like an energetic server, but this guy was flighty, always in a hurry & leaving before we were done talking & didn't seem focused. There only 2 other tables in the place, so it was not like it was busy. The 2nd burger seemed underdone to me, but it was getting icy out & I didn't have time to wait for a 3rd one, so I ate it anyways. I gave my girlfriend a bit also. Big mistake. We got very ill and were on the toilet most of the rest of the night and morning with horrible diarrhea. I went back to take the 2nd patty that I had got to go and heat up later back to them the next morning. I was told they did not ever give refunds. I was told that I would have to call corporate (I told her that SHE should do that, it wasn't MY job) and deal with them and it was suggested that "You know, the flu IS going around..." I asked to talk to the manager, and was told she was in the back cooking, i would have to wait a while. (There was no one else there.) I said no, I had waited long enough, she needs to get out here right now. After another 5 minutes or so (it took about 15 minutes total to deal with all this), she finally came back out with who was identified as the district manager, and she grudgingly gave me $4 back (no tax) and told me in a tone you would scold a child with that they could do it THIS time, but never again. I said no problem, I wouldn't ever BE back! One last thing, my date always orders the kids meal since she is on a diet, and we have never ever had an issue with that. They attempted to charge us for the pop separately although it is supposed to come with the meal. When we challenged that, she explained that they have to do that when an adult orders one, since they have refills and kids do not! This change of policy was not on the menu or explained to us at the time. This is an outrage. You all are charging PLENTY already, in my opinion. If you are going to be this cheap and petty, we are done here. Also, they thoughtfully pulled up the entry carpet, so the floor was slick, and I had to go back in to warn them that it was icy out front. The manager even admitted it was when she was talking to us that it was getting slick, but still did had put any salt down. The next day, the carpet was STILL on the bench, and the floor was STILL slick. I pointed this out to the server, and he actually argued with me about it! Amazing. I have never seen a restaurant with such arrogance and disregard for their customer's happiness or safety. The attitude of "The Customer is Always an Annoyance" is ridiculous. I will miss Goldies. It has always been my favorite place to eat, but this was the last straw.
Logan V.
I have been coming to Goldies since the 70s, and I have never had an experience this bad. First, I had asked for a medium burger, but got a well done one, which I had to send back. So by the time I got the right one, my girlfriend was done with hers. The server admitted he put it in wrong. I like an energetic server, but this guy was flighty, always in a hurry & leaving before we were done talking & didn't seem focused. There only 2 other tables in the place, so it was not like it was busy. The 2nd burger seemed underdone to me, but it was getting icy out & I didn't have time to wait for a 3rd one, so I ate it anyways. I gave my girlfriend a bit also. Big mistake. We got very ill and were on the toilet most of the rest of the night and morning with horrible diarrhea. I went back to take the 2nd patty that I had got to go and heat up later back to them the next morning. I was told they did not ever give refunds. I was told that I would have to call corporate (I told her that SHE should do that, it wasn't MY job) and deal with them and it was suggested that "You know, the flu IS going around..." I asked to talk to the manager, and was told she was in the back cooking, i would have to wait a while. (There was no one else there.) I said no, I had waited long enough, she needs to get out here right now. After another 5 minutes or so (it took about 15 minutes total to deal with all this), she finally came back out with who was identified as the district manager, and she grudgingly gave me $4 back (no tax) and told me in a tone you would scold a child with that they could do it THIS time, but never again. I said no problem, I wouldn't ever BE back! One last thing, my date always orders the kids meal since she is on a diet, and we have never ever had an issue with that. They attempted to charge us for the pop separately although it is supposed to come with the meal. When we challenged that, she explained that they have to do that when an adult orders one, since they have refills and kids do not! This change of policy was not on the menu or explained to us at the time. This is an outrage. You all are charging PLENTY already, in my opinion. If you are going to be this cheap and petty, we are done here. Also, they thoughtfully pulled up the entry carpet, so the floor was slick, and I had to go back in to warn them that it was icy out front. The manager even admitted it was when she was talking to us that it was getting slick, but still did had put any salt down. The next day, the carpet was STILL on the bench, and the floor was STILL slick. I pointed this out to the server, and he actually argued with me about it! Amazing. I have never seen a restaurant with such arrogance and disregard for their customer's happiness or safety. The attitude of "The Customer is Always an Annoyance" is ridiculous. I will miss Goldies. It has always been my favorite place to eat, but this was the last straw.
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